Stopped in at Road Runner Sports yesterday to pick up a new pair of running shoes, and I was really…read moreimpressed with how quick and easy the whole experience was. When you walk in, you give them your name and they let you know approximately how long the wait will be while they help the customers already there. They told us about a 5-minute wait, but I was looking around at the shoes and the time flew by. The lady who helped us was super nice and really knew her stuff. I had several questions about the different shoe models, and she was able to explain the differences and help me choose the right shoe for me. Having someone knowledgeable there made the decision so much easier. The entire experience took maybe 15 minutes, and I was back out the door and on my way to my next errand. Great customer service, knowledgeable staff, and a quick and painless shopping experience!

Happened to be in need of some shades due to this crazy heat, and they have Goodr; which was…read moreexactly what I was after. Just so happens they also had a shoe release for On Running the same night and a large community event. Pop-up beyond 5k run, all pace groups and very welcoming. The On team and the Road Runner teams worked well together and put on a great time to the local running community. Be sure to give them a follow on community events and participate. Well worth the pop through and they have a multi-day community driven run club if you need differing miles options (currently Thur / Sat).

Just walked in at 5:45PM today on a Sunday. I just needed a few minutes to see it they carried a…read moreshoe I was looking for. Would have taken less than 5 minutes. They close at 6PM. A short blonde lady yelled from the back of the store that they're "pretty much closed" and I needed to leave. I couldn't hear her well so as I approached her further into the store she yelled it again: "we're trying to get people out of here. We close at 6 so we're closed." No apology, no asking if I needed help, she just threw me out like I was some kind of nuisance before they were even closed. I'll never go back.

The moment I walk into this store, i feel like a family oriented environment. Blake is always…read moremostly here, and always so Eager to help As well as the other Associates are very helpful and had excellent customer service. Great place to shop

The people are amazing. They can fit my size 14 (narrow) Father in law - and the salesperson…read more(Brooke) could tell the wrong pair by the way he walks in them even before he was done trying them on. They are always happy to help and truly passionate about shoes. Love it.

This is actually the Broomfield location I am reviewing, but close enough. Called yesterday for the…read morecost of a full resole on a pair of boots. $80.00. Sounded good. Went in today to drop off the boots. $110. A classic bait and switch, which is illegal. No offer to honor the quote or even meet me halfway and I was in a bind and had no time to shop around. So for $30 more they not only get this bad review, but I will not do business with them in the future. Neither should you.

If I could give them zero stars I would. Worst customer service eve. Couldn't be bothered with…read morehelping three employees hardly any customers in the store and no one would even help you out. Extremely rude.

This place does not have shoes over 10 for women and 11 for men. I asked they said sorry anything…read morebigger then those sizes are rare. Nice employees good selection just not a good place if you need a bigger size.

This store is the worst. Two different trips to return brand new perfect shoes within their 14 day…read morereturn policy and still have to come back. This is the worst store. DO NOT SPEND MONEY HERE. Edit: Shortly after this post, Derek, the district manager, reached out directly to help rectify this situation. I am now hopeful that a third trip to the store will result in a successful return. Fingers crossed!

I received a pair of Nike's as a Christmas gift that were unfortunately too big. The store's…read morereturn/exchange policy is pretty strict as refunds are given within 14 days of purchase and exchanges within 30 days. I was within the 30 days but well past the 14, as they were purchased as a gift t before Christmas. I went in and met CJ, an energetic and friendly employee. After trying on several pairs of shoes, CJ took me over to the youth section to see what was available. I was able to get two pairs of shoes in exchange for the one I was returning. CJ was awesome through the entire experience and I recommend going in to shoe Palace to see him specifically. He will help you find a great pair of shoes! Thanks for being awesome, CJ!!

I love this place! I have consigned here (make an appointment!), shopped here and always bring out…read moreof town girlfriends/family members here. We always leave with something. My 6 yr old daughter also loves to join because of the jewelry chest she gets to play with and take home a necklace. When I consigned, they didn't take everything. And I am SO OK with that because that means the racks aren't stuffed with meh selections and they actually curate their offerings. But make an appointment--it's required and they book out! That is a very standard practice for any consignment store that doesn't just take all clothes as donations. When I shop, I always appreciate the fair pricing and selection. Work out clothes, cute tops, event dresses, jeans, bags, jewelry... I've gotten it all! I'm 39 and feel the selection hits my trendy/conservative style & demographic well. The staff is always pleasant and always welcome me with a warm greeting. Cant say enough great things about this place.

I was impressed with the level of service! Truly the best in town! They know you by name and…read moregenuinely appreciate you! The staff is incredibly kind, friendly, and beyond helpful! I found so many of the brands I love at such reasonable resale prices and so many top quality curated designer and better brand name fashions, footwear, handbags, and jewelry to choose from! I am a jewelry fanatic and the jewelry selection is beyond compare! I love sterling silver and Native American, and artisan gemstone jewelry and Nancy's knowledge, eye for detail, and diligence in researching the origin of the pieces truly makes a difference in feeling comfortable investing in beautiful treasures, of which they have many! I have added so many amazing pieces to my ever-growing collection! Love shopping and consigning with Olde Town Exchange! You truly must visit and experience the excellent service, selection and experience!

Great customer service if you are buying but if you bring in a return......watch out! As I was next…read morein line, the sales lady made me wait while she took a phone call that lasted 10 minutes while I was just standing right in front of her at the check out. She actually gave me a dirty look as I entered the store with my return. On top of that, she refused to give me a receipt for my return, so I'm still unsure the transaction really went through. If a customer is in your store, the customer should always take precedent over a phone call, return or purchasing. Really poor service and very rude. I don't think I'll ever go back to this location again.

Giving a five star rating simply because I walked in the store this morning, and they handed me a…read more$25 gift card, no strings attached!! I put it to good use on a pair of new Crocs. Thank you!!!

Unacceptable Treatment Toward My Husband…read more I am writing this review on behalf of my husband, who was treated extremely poorly by an employee named Patrick. When the register kept giving an error, my husband suggested moving to another machine. Instead of considering that the register might be malfunctioning, Patrick insisted the issue was my husband's card and spoke to him in a dismissive, unhelpful manner. A short time later, another customer experienced the exact same problem on that same register -- clearly showing the machine was the issue, not my husband's card. To prove it even further, another employee stepped in and rang him up on a different register, and the card went through instantly with no issues at all. There was absolutely no excuse for the way Patrick treated my husband or for refusing to simply try another register. This level of customer service is completely unacceptable and needs to be addressed.

I have found the workers to be always kind, Polite, and helpful when I needed help…read more The floor of the store appears well kept. You can find good deals on clothing, but it takes a little while to look. As another reviewer remarked, the bathrooms are a horror. I don't know how the people who work there can stand it.

Dakota and Kent are awesome! The team was so helpful with finding me the right shoe for my needs…read more 10/10 experience!

I purchase a pair of the Iron ranger Heritage series boots less than 9 months ago and the soles…read morehave denigrated to smooth in some spots. Most of this time is winter. I figured I buy one last pair of boots and go big on a good pair, oh yeah I'm 62 years old. I just hung up with this store and was told that the soles are not under warranty and they can replace the sole for $125.00 New boots that are failing. I paid $349.00 for a pair of these " Iron rangers".

Went to this store after I left the other store on a 104th and exactly. Just the same very messy…read moreunorganized, everything is in a different place than where it's supposed to be lots and lots of items on the floor i'm handicapped and afraid of falling in that store on the items, laying on the floor. Very rude employees at this ross, as well.

I waited around 30 minutes today to use the dressing room at 1:30pm (a sign said closed for 15…read moreminutes), finally some hourly person comes up to me and instead of opening the dressing room she told me it's closed until 5pm. I asked if she could just open the dressing rooms so I can try on the clothing I'd like to purchase. She said no. I dumped my entire cart on the ground. Have fun with that. Why would I buy stuff that I don't know if it fits or not?