The employees here are super chill and friendly! When I needed to buy my husband shoes for his…read morebirthday, the workers gladly helped me through my predicament and talked colors with me! When it didn't fit, they easily exchanged it with our receipt and were able to help us find the pair that fit!! I would 11/10 recommend this store !

We came into the store and was greeted by Sierra. Nice guy, friendly and helpful! Saved us a lot of…read moretime going around the store looking for things. He was patient and took his time with us! Awesome experience.

Budget: 1400.00 no lie. What you get? 3 pairs of orthotic…read moreinserts Bastards hurt like hell when you start wearing them so follow the break-in instructions. I wear the orthotics and the heal pain is gone, I walk without them and I'm dying again. Are they worth 1400? I would have started steroid injections into my foot without the addition of these orthotics so I would rather shell out the money for a less invasive tool for treating plantar fasciitis

The employees are pleasant, however. I have used this product for years and years. Policies change…read moreand they no longer hold to original policy. They do not honor what they originally honored. Warranty is now worthless with this branch. Would I buy from here, spend $500 dollars on a piece of plastic if I knew their warranty was sh@#!? Technology is so much further along you can go anywhere and find this product for a fraction of the price. I use to be a fan but they aren't the same business and the warranty now sucks.

Ever since about 2020 when I was first graduating high school I've been interested in footwear and…read moreSPECIFICALLY Made in USA handmade boots. I started off like everyone with a pair of Copper R&T Iron Rangers as a graduation present, then slowly descended down the rabbit hole of higher and higher quality boots. Eventually, in about 2022, I bit the bullet and bought my first pair of PNW Boots, The Nicks Builder Pro, Two Tone (Brown & Black) in the completely wrong size (10B). I wore them for a good amount of time without realizing and slowly fell out of love with them. It wasn't just the size that bothered me. I felt that the two tone was a bad choice and especially the choice in placement bothered me (Black leather uppers, Brown lowers). Eventually they were sold off and ever since I have had a revolving door of boots from all the PNW bootmakers go through my collection. It wasnt until a recent trip to Spokane that I started working with Franks Boot Company. My first trip up there, I was trying to decide which bootmaker to work with next to find the boot that really works for me. Nick's had lots of unique leathers and the people were very kind and open to discussion about their processes, but lead times were pretty excessive. Whites had definitely taken the more corporate route. A very beautiful and well designed salesfloor, but the people there seemed less interested in discussion and more interested in the purchase. Franks truly was where everything clicked for me. The first time I went to their store in person it was Frank himself who greeted me and sold me my first pair of his boots. He personally toured me through the workshop, helped me with leather choice not by handing me a sample they had upfront, but by showing me the hides in the workshop that they'd be cutting from, and showed me custom built lasts that he built specifically to accommodate customers who couldn't find shoes that fit them anywhere else. Frank felt like more than a business owner, he was a true passionate craftsman who took pride in his work. As someone who had worked in the footwear industry for quite a while (worked at Red Wing Shoes and Allen Edmonds as a Salesman), it felt completely refreshing. My first pair was as basic as you could get, Smooth upper Roughout Lower in their Mocha Oil Tan from Seidel Tannery. It was as classic as Loggers could get. I loved those boots but eventually over time realized I needed to start sizing up to a classic 9D. They were sold off and then I started out new once again. My next pair of Franks was a pair of secondhand boots I got off of r/PNWBootmakers. this time they were in their Standard Black Leather (Seidel Oil Tan) with a similarly standard Logger look. I still absolutely love this pair but felt that both previous boots were missing something. If you are familiar with Franks Boots then you know that one of the main draws to their store is their unlimited options for customization. I felt that I was missing out on the pair I could say was absolutely made for me. For this, I started working with Michelle and Ashton on a fully custom pair of boots, returning to a look I originally wrote off as a mistake in my first pair, Two Tone. I based this pair off of one of their standard options called the Royal Commander which sports Wickett & Craig Olive Harness on top of a heavy duty roughout work leather. I loved the style but was wanting to switch things up with a Lace to Toe Pattern, a heart design embroidery on the upper, and a switch to a smooth Walnut leather. It was here that Michelle intervened and suggested doing a cutout design for the hearts, and instead of some boring work leather, something to match the Olive leather. She sent some pictures over of another W&C leather, Medium Brown Harness, and I was immediately infatuated with the color combination. I placed my order and was told to expect these on the higher end of a 12-16 week wait time. I received these boots exactly 8 weeks after purchase, and they are even better than I could have ever imagined. These boots are a true testament to Made In US craftsmanship. Usually with these types of boots people tell you to expect little imperfections, showing signs of being made by hand, but with these, they are almost flawless. I have never received a pair that has been to this level of quality ever. I had some doubts about the color combo (sorry Ashton) but in person, they couldn't be closer to what I had envisioned when I first started thinking of what I wanted for my new pair of boots. It is without any doubts in my mind that I can say these are my absolute favorite pair of boots I have ever owned, and my most personal boots. They are one of a kind and they have no equal in my collection. Every detail down to the thickness of the outsole was specifically chosen by me. Franks takes customization options seriously and wants you to leave with something that could only be yours. I am super excited to start wearing these as soon as I can.

The owner Frank has a lot to learn about customer service but judging by the way he treated me over…read morethe phone I doubt he ever will. Charging an existing customer (myself) 20% for an online order that was canceled (at the suggestion of his employee to AVOID 20% charge) within hours is just ridiculous, who does this? According to Franks own words, Amazon is considering the same policy (what, the policy of screwing paying customers? ) I placed an order for a second pair of IN STOCK boots in a different size and was immediately (within hours) advised by one of the employees I should not do that because I would be charged 20% restocking fee. No problem, I fully understand. I immediately told the employee to cancel the 2nd order for me and hold the funds for a custom pair I had planned but still got charged 20% when I ultimately changed my mind wth. Regarding my custom order that they had been holding my funds for - I tried to place the custom order for a $850/$900 pair of boots, was supposed to get a call back on a certain day which never happened, so I let a couple days go by then followed up with a call and was told I would def get a call back by the end of the day, never happened again so I let a couple more days go by and then called to tell them to forget it refund my funds because I'm not doing business, giving my hard earned money to a company that treats their customers like this. These people act like they actually have something nobody else has, it's actually sad to see the owner of a business with so much potential be so cancerous to its own well-being.

I needed a new card and lots of information. Addyson was super helpful in get my new card and…read morechecking me out Thanks store #1253

Convenience…read more Not enough staff... not sure what's that about. Can't find any help. It's ok.

I'm happy we have a lulu store in Spokane. While I believe in cheaper pricing, you cannot go wrong…read morewith their quality. The things I have bought here have lasted me years. I'll buy probably one thing per year because it is really outrageously expensive. I will probably have a completed outfit by next year. The jackets and the sports bras I own are really great. The material is superb and the hold is great. I appreciate that the staff is attentive and knows the product. I also love the shopping bags you leave with. I've used mine as a lunch bag for forever. Lastly, the amount of involvement that this store has with the community is awesome. The yoga summer series. The teaming up with local athletic shops and stuff is definitely appreciated.

Went in the day before Christmas Eve and it was busy as you would expect. I don't expect anywhere…read moreto be very quick around here but I was in a pretty long line and I was in and out super quick. Kudos to those on the register today that kept things moving. They also did a good job of restocking the clothing so the place didn't look picked over. Parking sucks downtown so be prepared.

I've met Frank, Gary, Sarah, and Steve.. all various parts of the chain and Nick's really embodies…read morethe spirit American small business. They do everything one step at a time, and while no handmade product is perfect, they won't rest until their customer is happy. When you make a pair of boots that lasts 5-10 years, and needs a rebuild every 2, isn't it important to keep your customer happy and in your product and nobody elses? In a world of copycats in the Pac NW working boot style, it's important to really understand that White's, Nick's, and Wesco are the holy trinity of boot brands. Nick's is not as big as White's and they're a good bit slower, but you can bet that your boots will be made properly, and they welcome any feedback on their product in order to make it better. Also the break-in is real. If you don't work on your feet, really consider the dress leathers. It's not a contest and thats 60-100 hours you don't need to be hurtin' if you've got places to be and don't have the time to break in a pair of sturdy boots in your spare time. Seriously I doubt someone would look up the YELP review of this brand with the internet and all the forums this brand is mentioned on, but if you're considering a pair of Pacific Northwestern work/safety boots and you want it made by a brand with less than 15 bootmakers on staff, all making them one at a time without any automation (nearly 1.5 weeks to make a pair of boots start to finish) this is what you're looking for. I'm on my third pair with them, the fit is exactly the same, and the materials used are of the highest quality. Because if you can find better, they'd just buy it for you and everybody else. No corners cut. Every step executed.

One of the top boot makers in the Pacific Northwest, Knicks will make you a very nice pair of boots…read moreif you're willing to wait for it awesome selection of different letters and very warm customer service. They were kind enough to give us a tour of the factory and was surprised to find out that they're actually 60 people working there much bigger than expected.

I'm still breaking in my Smoke Jumper's so I don't want to get too excited but I really like them…read more One of their long time employee's was recommended to do the fitting and he hit the mark perfectly. I have high arches and plantar fasciitis and have spent years daydreaming about boots that fit perfectly and these do. I really like the fit, look and the feel of them, they are a classic western work boot. I ordered them exactly the way I wanted, the right color, insulation and a leather lining and arches build to my specs. I wore them out of the store and it felt like cinder blocks on my feet. When they say a hundred hours of break-in they mean it. I was worried about making an expensive mistake and pleased I did not make one. I have worn them 12 hours a day for nearly a month and like them more every day. My feet like them and feel better than they have in ages. I have owned Danner's, Red Wings and Matterhorn boots, none of them cheap and spent a ton on orthotics and expensive foot beds of all sorts. They help to a point, but none of them are as nice as these boots. I'm hoping the new owner's treat the company with respect and keep the quality high.

Been here before for other purse repairs and have always been thrilled with a service and the…read moreworkmanship. Highly recommend

Great store that always has friendly service. I can buy online and bring my returns here with no…read morehassle. The store itself is usually stocked well with all sizes and really represents a fashionable plus size women

I am a plus sizer. I like to wear cute clothes made for me, which is why I adore this store. They…read morehave the cutest clothes and they fit well. They are a little spendy if you don't find a good sale but for the most part, they always have a sale going on. I like to order online and get my items shipped to the store. I am able to try them on there and if they don't fit, the return/exchange process is easy peasy! I had to exchange about 4 pairs of leggings for a smaller size and it was no trouble at all. The ladies who work there are super friendly and always helpful. I've not had a bad experience here yet. The store is a little cramped and the layout is kinda weird but they have a lot of great stuff!!