One of the top boot makers in the Pacific Northwest, Knicks will make you a very nice pair of boots if you're willing to wait for it awesome selection of different letters and very warm customer service. They were kind enough to give us a tour of the factory and was surprised to find out that they're actually 60 people working there much bigger than expected. read more

ITS BEEN 48 WEEKS SINCE I ORDERED, I STILL DONT HAVE THESE BOOTS. Ordered my husband a pair of boots January 3rd 2024. Went MONTHS without update. I reached out, and was told they had a material delay and it would be another 4-6 weeks. 8 weeks come and go, no word from Nicks, so reach out... again to be told there's still material delay and it would be another 3-5 weeks. Once the boots finally arrive, they are made totally wrong and do not include the moc toe i paid for. I had to send the boots back, and now it's December and he still does not have his boots. For the price I paid for these boots, I'd expect customer service to reach out about material delays, and pay a little closer attention to orders, or do more to fix this whole horrible experience. read more

The definitive USA made boot of the best quality of materials and construction. Several of the staff stayed late and made sure I was taken care of from product selection, sizing and customizing an order. Nicks kept in touch through the process of building and shipping. Custom order builder pro arrived in a month. Spot on comfortable fit. Break in was easier than I thought. Don't miss the informative and entertaining YouTube channel. read more

Drove up from Redmond Oregon . Got fitted now we wait. Is it going to be a bit yes is that a problem no why because they are hand made boots and I'm dropping some serious money. Are they cheap no it's taken me a few years to save up and getting gift cards for my birthday and Christmas. Will they be worth it yes. How can I be sure my roommate has a pair and loves them he is equally as hard on things as I am. read more

Their customer service is so awful and they have no enough info to share with their customers for customized boots. I want to order boots and their website has only customization option to order them. This is ok but whatever options I select I don't see that reflects to pictures on their website because it doesn't have that feature. They want me to order customized item without seeing how it will look at $500 price points with considering their ordinary return policy. That doesn't make sense to me. Irony is, I sent them email and requesting pictures and they point me to check out their YouTube channel with thousands video in it and IG page to find it out on my own. That's something very ridiculous to me. In the Email they clearly mentioned that ask us anything except Picture of items you need. All this happened while chasing them for their response for a week. read more

The defects are "Character"...that is the quote I received when I received my boots that would have been rejected by any other bootmaker but with Nicks they are a sign of being handmade. Make sure you look at the list of "Character"(defects) that they consider normal before you buy. Here it is... All Nicks Handmade Boots are made by human hands. This means that you can expect slight cosmetic imperfections consistent with a handmade process. These include, but are not limited to, slight variances in: Eyelet spacing Boot shaft height (L vs R) Toe-box shape Sewing lines Sewing "back-stitches" (where the bootmaker had to go over a stitch to reinforce it). Midsole trimming Outsole placement Outsole stitching Cosmetic appearance (leather texture, color, minor oil stains from the stitching machine) Heel height (L vs R) read more

Poor service, poor communication. For the 600$ you are not treated as a first class customer at this level of pricing thats what one would expect. It was like pulling teeth to get them to admit to their gross error and the they thought it was somewhat funny over the phone. I think Nicks makes as much money on the float keeping your money as they do selling boots. read more

Definitely worth the wait! These are the best boots I've ever purchased and will be my go to brand going forward. Thanks so much! read more

Outstanding in every way. This is only my second handmade boot and my first with Nick's which could not have been better. I ordered using the "trace my foot" method then reviewed with a Nick's advisor and the fit is PERFECT and the process easy. The boot I ordered is the "Urban Drifter" in "Predator Orange" leather. Heavy, heavy, heavy-duty boot construction executed perfectly with not a stitch out of place. I know this is an over-the-top review but frankly the boots are over the top in exceeding my expectations. Ok what is the negative... well the lead time for a full custom getting to choose everything about the boot did late 24 weeks. Would I do it again... absolutely and have already placed another order for the new mock toe style. read more

Nicks Handmade Boots - Shoe Stores Near Me - Spokane Valley, Washington

I had a less than desirable experience with nicks, mainly their customer service and a lack of care on their part. I ordered a quick ship pair of boots back in January and received them but after going up an extra size in width to play it safe the boots still aren't wide enough. returning the boots for a size exchange was not easy, it took 3 weeks to get the return figured out and I was giving a store credit because I wanted a thurman version of the boot I sent back but was told I can't have a moc toe thurman so I was given a store credit to order builder pros on the Thurman last. well shortly after ordering the builder pros the moc toe Thurman became a thing. I was also told that pair of builder pros would be treated as an exchange and expedited. I called to order these btw and was told 4 weeks for the exchange pair. I canceled my order on week 7 because I had not heard anything and customer service did not seem to care. my concerns stated in my cancelation request email were ignored and I just received a generic email saying I received a store credit even tho I asked for a refund. I really wanted a pair of boots not a refund but that must have been easier route for customer service. read more

Worth the wait. Highest quality craftsmanship and the customer service is AWESOME!!! Shoutout to Red, he's the man!!!

The website and brochure claim that it takes 80-100 hours of wear to properly break in a pair of Nick's boots. I'm at about 65 hours now, which is enough to evaluate 'em. While my (stuff)kickers aren't completely broken in yet, they're already the best-fitted and most supportive boots I've ever experienced... and I've had a few boots, ranging from elkhide cowboy boots through every imaginable combat boot ('cruit boots old and new pattern, Corcorans, jungle, desert, et al) and more than a few hiking, hunting and work boots. These are the best. They've already saved my rebuilt ankles several of the small injuries I normally endure every few days, and make my body feel better balanced and more securely planted than any footwear of my experience. The honey soles are soft to walk on, non-marking on our pale maple floor, and replaceable. I was a little nervous when they told me they'd be building them a full size different and at different widths, but they by G-D know their stuff. This experience -- hand-fitted footwear, built to a peerless standard with old school craftsmanship -- is what I've dreamed of ordering from White's for many years. I'm not sure you can still get it there. The laid-off Realtor who tried to fit my feet at White's suspiciously boutique "superstore" in Spokane was bound and determined to get my feet into a pair of off-the-shelf boots, which he was pretty sure would eventually force my feet into compliance, and which only cost about $150 more than a custom-fitted pair from Nick's. White's may not be what it used to be. I can't tell, as I've only been recently. What I know for certain is that, right now today, you can walk into Nick's and order the best pair of work and outdoor boots you've ever lashed onto your dogs. They're less than Wesco (not my favorites), less than White's (good boots if you have the right feet; otherwise Procrustean), and about twice the cost of a pair of Wolverines. That's a stone bargain in my world. read more

I think it's really called Nick's Custom Boots and they are excellent. Here's a picture of their McKay welt machine that you can see from the showroom where they have a window into the on sight factory where they make the boots in Spokane. read more

Nicks Handmade Boots - McKay Welt machine - Shoe Stores Near Me - Spokane Valley, Washington

I've met Frank, Gary, Sarah, and Steve.. all various parts of the chain and Nick's really embodies the spirit American small business. They do everything one step at a time, and while no handmade product is perfect, they won't rest until their customer is happy. When you make a pair of boots that lasts 5-10 years, and needs a rebuild every 2, isn't it important to keep your customer happy and in your product and nobody elses? In a world of copycats in the Pac NW working boot style, it's important to really understand that White's, Nick's, and Wesco are the holy trinity of boot brands. Nick's is not as big as White's and they're a good bit slower, but you can bet that your boots will be made properly, and they welcome any feedback on their product in order to make it better. Also the break-in is real. If you don't work on your feet, really consider the dress leathers. It's not a contest and thats 60-100 hours you don't need to be hurtin' if you've got places to be and don't have the time to break in a pair of sturdy boots in your spare time. Seriously I doubt someone would look up the YELP review of this brand with the internet and all the forums this brand is mentioned on, but if you're considering a pair of Pacific Northwestern work/safety boots and you want it made by a brand with less than 15 bootmakers on staff, all making them one at a time without any automation (nearly 1.5 weeks to make a pair of boots start to finish) this is what you're looking for. I'm on my third pair with them, the fit is exactly the same, and the materials used are of the highest quality. Because if you can find better, they'd just buy it for you and everybody else. No corners cut. Every step executed. read more

been wearing Redwings and Timberlands my entire life, I wanted a upgrade, so I went with nicks boots after watching many YouTube videos, I ended up going with Nicks Overlanders in (predator orange) and I gotta say these are the best boots I've ever owned, the leather is extremely thick, the quality was top notch. the boots looked very sharp. and most importantly customer service went above and beyond answering all my question... and within hours sometimes within Minutes. i was torn between Whites / Jk/ and Franks boots, but now I'm glad I chose Nicks Boots. I had a very good experience with this company. and I highly recommend them for your next upgrade. read more

My husband has been looking for a great fitting pair of boots for years....we stumbled across Nicks Handmade Boots and after speaking with them and reviewing their website, decided to give it a go. Well, we opted for the extra "fitting" service as well as the "try on" option. It did not necessarily go as explained, but, we paid the $660. and put in our order. It was a few days before we rec'd our confirmation and MONTHS before we heard back..we anxiously awaited the product and did receive call backs after a few "check in calls" and then, one day, rec'd a call that they were "doing away with the try on service," and would put in an order to get us our boots as we "had been waiting a long time" - well, I had spoken with someone a week prior to this call that informed me the "try on pair of boots" would be about another month or so. What? Now they discontinued the service? Well....about 2 or 3 weeks later we received the boots. There is no doubt in my mind that these boots were indeed a work of art, VERY nicely made and very durable. They were also VERY heavy! The issue was that my husbands size 14D (remember, we completed their very "loose" fitting service) was HUGE....when I say HUGE, I mean you could fit your full hand down behind his heel.....we opted to return the boots and did receive a full refund within a few days of the return being rec'd by Nicks. All in all, we were not happy with the sizing of the boots, but I cannot say that the boots were an issue, they were incredibly well crafted boots...customer service, eh, not horrible, not great. I hope this helps with your decision to purchase boots from Nicks....if we lived closer, we probably would have gone into the store, but we live a few thousand miles away - like totally across the country! read more

These guys Have Great customer service. I am a very impatient customer and I called them very often, but they were very kind and Informative. got my boots in and the fit pefect. very well built Thanks Guys read more

Well, It's been over a year and the shoes are wearing great. I've not had any reason to go back to the store but I wouldn't hesitate to order another pair (although I will give them plenty of time to fulfill the order). Great craftsmanship, American workers and supplies!!!! read more

Nicks Handmade Boots - About 1.5 years of abuse... Once cleaned they look great for another month or so!!!! - Shoe Stores Near Me - Spokane Valley, Washington

If you want to support local, USA made boots this is the place to go. Friendly and great service.

Best boots I've ever owned, 100% worth the price. Andrew went above and beyond for me. Very pleased. read more

Hear good things about them, but so far disappointed. Was given a 4 to 6 week estimate. It's been 8 and after multiple calls and no call backs, they still have no idea where my boots are. But the desk guys are very nice so thank you Evan for being the only help I've gotten. Will be taking my boots to whites from now on read more

Hand made boots of high quality. I started with White's Boots (Nick's did too), so I more accustomed to their look and feel, but Nick's won't let you down. read more

They are returning my money and I am returning the boots! Frank the manager is great to work with! Thanks for the great customer service!

Very poor customer service. Not interested in taking my order over the phone instead sending me to their website. Also can't seem to get a confirmation receipt sent to me. After numerous calls be me it must be my fault. They never reached out me. The boots may be good but there are other companies out there with equal or better boots who want your business and will follow up with good customer service. read more

customer service very disappointing. I think I'll stick with whites. They do not appear to be built any better than whites

Ok this is what I want to say about nicks boots you will be buying quality and that says it all if you want a pair of boots that you can work like no other and there rebuildable then this is the company for you if want cheap and you replace them every 6 months keep on walking because this company doesn't sell cheap it sell quality. They are great work boots I have been in the tree business for 25+ years and I will tell that I work my boots I have them on some days for 15 hours. And there still comfortable. I highly recommend this company to any one that needs a real quality pair of boots read more

First I drove eight hours round trip to order a custom pair of boots and to be measured & fitted witch took and hour and a half. Finally after three months and already paying around $600 I made a call to them, And they had forgotten to even start on my boots. after countless phone conversations and months of hassle they wanted to refund my money and forget about me, but agreed after some arm twisting to make my boots. They finally after seven months finished my pair of boots in witch I drove another eight hours round trip to pick up. They did not fit any where close to my size, they refused to resize or make the right sized boots agin and just refunded my money to get me out of there hair. Overall It was a very poor experience, They had poor customer service, I found them to be very deceptive an not forth right with the customers. I personally would never recommend to any family or friends as well as any one who values quality services that they go threw any of the hassle I did with this boot company. read more