I've met Frank, Gary, Sarah, and Steve.. all various parts of the chain and Nick's really embodies…read morethe spirit American small business. They do everything one step at a time, and while no handmade product is perfect, they won't rest until their customer is happy. When you make a pair of boots that lasts 5-10 years, and needs a rebuild every 2, isn't it important to keep your customer happy and in your product and nobody elses? In a world of copycats in the Pac NW working boot style, it's important to really understand that White's, Nick's, and Wesco are the holy trinity of boot brands. Nick's is not as big as White's and they're a good bit slower, but you can bet that your boots will be made properly, and they welcome any feedback on their product in order to make it better. Also the break-in is real. If you don't work on your feet, really consider the dress leathers. It's not a contest and thats 60-100 hours you don't need to be hurtin' if you've got places to be and don't have the time to break in a pair of sturdy boots in your spare time. Seriously I doubt someone would look up the YELP review of this brand with the internet and all the forums this brand is mentioned on, but if you're considering a pair of Pacific Northwestern work/safety boots and you want it made by a brand with less than 15 bootmakers on staff, all making them one at a time without any automation (nearly 1.5 weeks to make a pair of boots start to finish) this is what you're looking for. I'm on my third pair with them, the fit is exactly the same, and the materials used are of the highest quality. Because if you can find better, they'd just buy it for you and everybody else. No corners cut. Every step executed.

One of the top boot makers in the Pacific Northwest, Knicks will make you a very nice pair of boots…read moreif you're willing to wait for it awesome selection of different letters and very warm customer service. They were kind enough to give us a tour of the factory and was surprised to find out that they're actually 60 people working there much bigger than expected.

"I don't claim to know the secret to happiness but I've never seen someone sad at a Mexican…read morerestaurant or a Leather shop!" This sign greeted us as we entered and we knew we'd found a special place! They have private label merchandise as well as carry some goods by other leather craftsman. Everything from belts to slippers to jackets and vests, Fanny packs, purses, wallets... so many great things! The young woman who helped us was very informative, helpful and let us know that this is a family operation. Such a treasure!

I love my slippers! The quality is incredible and I can tell they will wear well. So comfy!!!!…read moreAlready recommended these to a friend.

Kind, super smart, and attentive folks!!!! Would recommend…read moreto anyone at any level :) Worked with Micah getting fitted and walked away with a perfect set up at a super reasonable price.

A three generation operation. Incredibly knowledgeable; in business since 1954. So happy to…read morediscover.

Great experience. Went to Spokane from Moscow because I couldn't find decent running shoes in my…read moresize in Moscow (14 or 15, depending on the maker). Several stores didn't have any in my size and one store clearly didn't even know what motion control shoes were. Anyway, the guys there clearly know running, had several good options for me to try in 14 and even a few in 15. They encouraged me to run around outside in any of them, and were just generally friendly and helpful. The price was slightly higher (straight MSRP) than something online or at a super store, but I expected that and was glad to pay it. It certainly wasn't a crazy high price or anything. I'm sure I'll be coming back over the coming years.

I recently went to Sports Authority as I was trying to get my husband to try on shoes. I assured…read morehim if he just tried on shoes he would find that his old taped together holey house tht he swears by are not that comfortable. They knew nothing about the right shoe for you. They have you step on a pad to find out what type of foot you have, WHY do they have you do this???I dont know because they dont know what kind of shoe you should wear!! AND they have no shoes over 13. The shoe salesman admits, "i dont really know anything about shoes, sorry" I was not pleased. The only good thing that came out of the visit was the cashier told me to go to your store.. I called and asked if they had any size 14's. They said they did. When we walked in the door Josh greeted us. He said that after we called he pulled all of the 14's that you had. He watched my husband walk, explained why he would need a certain shoe. Had him try each shoe on with the other one and walk. He spent a lot of time with us. Made sure my husband loved how the shoe felt. If you need shoes.....go here!!!! You can even return them if you arent pleased!!

Ever since about 2020 when I was first graduating high school I've been interested in footwear and…read moreSPECIFICALLY Made in USA handmade boots. I started off like everyone with a pair of Copper R&T Iron Rangers as a graduation present, then slowly descended down the rabbit hole of higher and higher quality boots. Eventually, in about 2022, I bit the bullet and bought my first pair of PNW Boots, The Nicks Builder Pro, Two Tone (Brown & Black) in the completely wrong size (10B). I wore them for a good amount of time without realizing and slowly fell out of love with them. It wasn't just the size that bothered me. I felt that the two tone was a bad choice and especially the choice in placement bothered me (Black leather uppers, Brown lowers). Eventually they were sold off and ever since I have had a revolving door of boots from all the PNW bootmakers go through my collection. It wasnt until a recent trip to Spokane that I started working with Franks Boot Company. My first trip up there, I was trying to decide which bootmaker to work with next to find the boot that really works for me. Nick's had lots of unique leathers and the people were very kind and open to discussion about their processes, but lead times were pretty excessive. Whites had definitely taken the more corporate route. A very beautiful and well designed salesfloor, but the people there seemed less interested in discussion and more interested in the purchase. Franks truly was where everything clicked for me. The first time I went to their store in person it was Frank himself who greeted me and sold me my first pair of his boots. He personally toured me through the workshop, helped me with leather choice not by handing me a sample they had upfront, but by showing me the hides in the workshop that they'd be cutting from, and showed me custom built lasts that he built specifically to accommodate customers who couldn't find shoes that fit them anywhere else. Frank felt like more than a business owner, he was a true passionate craftsman who took pride in his work. As someone who had worked in the footwear industry for quite a while (worked at Red Wing Shoes and Allen Edmonds as a Salesman), it felt completely refreshing. My first pair was as basic as you could get, Smooth upper Roughout Lower in their Mocha Oil Tan from Seidel Tannery. It was as classic as Loggers could get. I loved those boots but eventually over time realized I needed to start sizing up to a classic 9D. They were sold off and then I started out new once again. My next pair of Franks was a pair of secondhand boots I got off of r/PNWBootmakers. this time they were in their Standard Black Leather (Seidel Oil Tan) with a similarly standard Logger look. I still absolutely love this pair but felt that both previous boots were missing something. If you are familiar with Franks Boots then you know that one of the main draws to their store is their unlimited options for customization. I felt that I was missing out on the pair I could say was absolutely made for me. For this, I started working with Michelle and Ashton on a fully custom pair of boots, returning to a look I originally wrote off as a mistake in my first pair, Two Tone. I based this pair off of one of their standard options called the Royal Commander which sports Wickett & Craig Olive Harness on top of a heavy duty roughout work leather. I loved the style but was wanting to switch things up with a Lace to Toe Pattern, a heart design embroidery on the upper, and a switch to a smooth Walnut leather. It was here that Michelle intervened and suggested doing a cutout design for the hearts, and instead of some boring work leather, something to match the Olive leather. She sent some pictures over of another W&C leather, Medium Brown Harness, and I was immediately infatuated with the color combination. I placed my order and was told to expect these on the higher end of a 12-16 week wait time. I received these boots exactly 8 weeks after purchase, and they are even better than I could have ever imagined. These boots are a true testament to Made In US craftsmanship. Usually with these types of boots people tell you to expect little imperfections, showing signs of being made by hand, but with these, they are almost flawless. I have never received a pair that has been to this level of quality ever. I had some doubts about the color combo (sorry Ashton) but in person, they couldn't be closer to what I had envisioned when I first started thinking of what I wanted for my new pair of boots. It is without any doubts in my mind that I can say these are my absolute favorite pair of boots I have ever owned, and my most personal boots. They are one of a kind and they have no equal in my collection. Every detail down to the thickness of the outsole was specifically chosen by me. Franks takes customization options seriously and wants you to leave with something that could only be yours. I am super excited to start wearing these as soon as I can.

The owner Frank has a lot to learn about customer service but judging by the way he treated me over…read morethe phone I doubt he ever will. Charging an existing customer (myself) 20% for an online order that was canceled (at the suggestion of his employee to AVOID 20% charge) within hours is just ridiculous, who does this? According to Franks own words, Amazon is considering the same policy (what, the policy of screwing paying customers? ) I placed an order for a second pair of IN STOCK boots in a different size and was immediately (within hours) advised by one of the employees I should not do that because I would be charged 20% restocking fee. No problem, I fully understand. I immediately told the employee to cancel the 2nd order for me and hold the funds for a custom pair I had planned but still got charged 20% when I ultimately changed my mind wth. Regarding my custom order that they had been holding my funds for - I tried to place the custom order for a $850/$900 pair of boots, was supposed to get a call back on a certain day which never happened, so I let a couple days go by then followed up with a call and was told I would def get a call back by the end of the day, never happened again so I let a couple more days go by and then called to tell them to forget it refund my funds because I'm not doing business, giving my hard earned money to a company that treats their customers like this. These people act like they actually have something nobody else has, it's actually sad to see the owner of a business with so much potential be so cancerous to its own well-being.

I bought some ski boots from them on a Thursday and went back in on Friday to see if they could…read moremake some adjustments. What I ended up doing was getting custom foot bed for my feet and boots. Then had the inserts heated up and put it all together and wore them for about 15 minutes while everything molded to my foot, ankle, and leg shape. For me this was big. My feet are 2 different lengths and 2 different widths and they both slightly curve inward. So the boots that are more reputable and higher end don't fit for me. I have suffered with the lower end, more generic, style boot because my foot shape. The employee was knowledgeable and easily conveyed the benefits of these mods. When I went out the next day it was really the first time I could keep my boots on all day. The realization that this is the comfort that most other people enjoy and this is what I've been missing this whole time. My friend said to me mid day that my form and technique improved significantly over last year and this was the first day back for the season. Long story short, get the custom foot beds and get your inserts heated and molded. It will be the best thing you can do for yourself and your skiing experience. The confidence you gain by having a solid foundation allowed me to really enjoy skiing at a higher level. Sports Outlet has really improved and upped their game.

New bike day! I can't thank Ben Deakins and Rome from SOLNIX bike shop in spokane washington enough…read morefor helping me get my dream bike. I have been in the customer service industry since the late 90s, I know a thing or two about customer service. Ben and Roman have been helping me decide on the Pivot shuttle LT for several months and the amount of knowledge they know is incredible! They without fail with every interaction went above and beyond normal customer service expectations. I am a loyal customer for life, and cannot shout out enough to all adventurers that if you're not going to them for your adventure needs, you are missing out on legendary service and knowledge.I went on a maiden voyage to beacon hill and the bike is epic , best decision I have ever made in a bike.

No guns ammo fishing or hunting anything plus grossly overpriced full retail plus prices!read more

Good ski shop. Professional and understanding. The error was on my end and they were very…read moreunderstanding and didnt call me a dumb azz. Lol. Tune up was fast and there's a great edge put back on the board.

I love coming here. All the staff members are so helpful and knowledgeable. My daughter is now…read moretaking ballet lessons and we've outfitted her entirely at Empire Dance. I'm sure you can find some things cheaper online but I guarantee it's worth the cost to have your child fitted appropriately for dance shoes and they stock the highest quality tights and leotards.

Worst customer service ever…read more They were at Seattle Center on 8/19 so people whose kids attend Pacific Northwest Ballet school could go there and purchase required items for lessons. We purchased some items, and one of them was a cute neckless for our daughter - but when we arrived at our house, we noticed that the neckless was not in the bag they gave us. We called them immediately, and Bailey answered. She called the owner Melanie who was still at the Seattle Center. Melanie told Bailey that she handed the neckless to "our daughter" and the daughter walked out with it. We told Bailey that could not be us because we didn't have our daughter with us. So Bailey called Melanie again, and called us back to tell us that if we returned to the Seattle Center with our receipt, Melanie will give us the neckless. So we drove all the way back there - but instead of giving us the neckless, Melanie took our receipt and phone numbers and told us she'd get back to us. Two days later (8/21), no word from them. So we called their store and left a message requesting that they call us back to let us know what was going on. 8/26 (M), still nothing from them. So we emailed them with details of the situation, and again, requested that they contact us. Now it's 8/31, and still no word from them. At this point we don't thing they have any intention of giving us the neckless back or ever contacting us. If this is not the worst customer service or business (for possibly selling the same thing twice and ripping us off), I don't know what is. It's a shame that we have to use this business to obtain items required for PNB school, I wish the school contracts with someone else.