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    Sixt Rent A Car

    2.4 (760 reviews)
    Open 6:00 am - 1:00 AM (Next day)

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    Dashboard warning to replace key fob battery
    Anthony S.

    Rented a car to Sedona. It was not properly maintained. Despite being in a dusty climate windshield wiper fluid was empty. Drove 2 hrs to Sedona where key fob battery warning light went on. I had concerns about being stranded and took several hours out of my trip to contact algorithmic customer service. They had no options other than for me to replace battery. Didn't offer to send one out. Said they wound send video on how to do it. Never did. Spent time calling back. Finally got the email (after YouTube it myself). Then finding Ace hardware for the battery. While it was not expensive, it took time away from the vacation. I was told to contact customer service for reimbursement. Three emails and multiple calls later with at least 3 photos of receipt sent. I still have no reimbursement 3 weeks later. Disappointed with status of car (premium model) and maintenance and lackadaisical response to addressing the issue. Definitely NOT impressed.

    This is apparently $490 worth of damage. STAY AWAY FROM SIXT

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    4 months ago

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    4 months ago

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    4 months ago

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    4 months ago

    I had never used Sixt before. The customer service of Michael, at Phoenix airport will make use you again.

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    9 months ago

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    2 months ago

    the smoothest interaction with any car rental i ever had and everyone one was so friendly and professional . Amazing

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    9 months ago

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    8 months ago

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    1 year ago

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    5 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    10 months ago

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    7 months ago

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    6 months ago

    They have great cars nd smooth service but they have some shady characters working in returns with some sticky fingers

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    2 years ago

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    6 months ago

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    2 years ago

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    3 years ago

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    Page 3 of 19

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    Review Highlights - Sixt Rent A Car

    I didn't have to wait too long to get the car and returning it was a breeze.

    Mentioned in 9 reviews

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    National Car Rental

    National Car Rental

    4.2(516 reviews)
    0.2 mi

    Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

    I've rented cars from this location several times now and it's always quick and convenient…read more There's a shuttle to and from the airport that's relatively quick, and there is a gas station not too far from this place too. The staff are friendly and professional. I've had them offer to give me a bit of a discount when something inconvenient happens, and I'm glad they have that authority. This last time the car I rented had a lot of fingerprints on the windows and the carpeting in the trunk of the car was stained. There was also a splotch of something in the cupholder (I didn't try to remove it so I don't know how stuck on it was). That said, it didn't affect performance of the car and overall I still enjoyed driving it. The pricing seems okay. I think there are cheaper rental companies, but some of what I pay for is convenience. I'll keep using them when I visit Phoenix for work.

    Photos
    National Car Rental
    National Car Rental - Filling up the voyager we rented

    Filling up the voyager we rented

    National Car Rental - We got lucky and scored a rav4 hybrid

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    We got lucky and scored a rav4 hybrid

    Fox Rent A Car

    Fox Rent A Car

    1.4(1.3k reviews)
    0.0 mi

    Adj: Remarkable So…read moreit's remarkable bc it was a surprisingly smooth experience that we had compared to others' reviews. It's not remarkable as in extraordinary. We got to the counter after arriving and then taking the sky train to the rental center. The line was short at the time (it built up after we got there) and we were getting our car pretty quickly. I believe I reserved a compact SUV and we got a VW Taos and it drove well enough even though going up some hills it struggled a little bit, but it had good fuel economy. Overall, the car was in good shape, drove well, and the return back to Fox was smooth and the agents we interacted with were all friendly.

    If it's your first time at the Phoenix airport, be ready for a long walk to get to the Sky Train…read more But at least Fox communicated accurate instructions to get to the rental car center, which I appreciated. There was a long line at Fox when my flight landed, but the entire line was gone 20 minutes later. I was impressed with the speed. Until I went downstairs to the Fox Rent A Car booth in the garage where you pick up your rental vehicle and realized they didn't actually have cars ready for all those people. I found tons of customers just standing around, restless and annoyed. Basically, you just have to wait for them to call your name when your car is ready. Obviously they overbooked and couldn't accommodate all of the reservations that were made. Wow.... I have no words for how ridiculous that is. This company accepting reservations while not having cars available then having people wait an hour for their rental cars is not okay. Once my name was finally called, after waiting in the hundred degree heat for about 45 minutes, the Fox employee gave me the keys to my rental car and told me the wrong make, model, and location of the vehicle in the garage. I mean, I eventually found it using the key fob, but I'm baffled at how terrible their service was altogether. The saving grace to my experience was the quick and easy return process, but that was too little too late. I feel confident in giving a one-star rating based on my recent experience.

    Photos
    Fox Rent A Car - Expired license plate on Fox rental car.

    Expired license plate on Fox rental car.

    Fox Rent A Car - Diagram paper to note any damage you find before you pick up the car and also gas gauge.

    Diagram paper to note any damage you find before you pick up the car and also gas gauge.

    Fox Rent A Car - Seat stains...I forgot to take a picture of the garbage.

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    Seat stains...I forgot to take a picture of the garbage.

    Hertz Rent A Car - Lots of stations but nobody to attend!

    Hertz Rent A Car

    1.9(1.1k reviews)
    0.0 mi

    This hertz is located right in the airport. I'm a gold member and really don't see any perks to it…read more Not even a courtesy fee waived for being 45 mins late on dropping my car off which is fine. They do add an additional 29 dollars to your total rental. Also it's 18 bucks to simply rent from the airport. You can check in on the app and it will direct you to your vehicle. They have a directory which will clarify which area to pick a car. Honestly they were all the same whether gold or not. You pick a car and drive out. Upon exit they ask for your driver license and give you your rental contract. Dropping off was easy as well they simply instruct you to leave the keys and a receipt will be emailed. Don't forget to take a pic of mileage and gas just in case. Car was clean and decline the fuel through the app it's much cheaper at gas stations.

    Super Chaotic! One location closed on us even with reservation. No clear instructions no clear…read moredirection. Getting someone on the phone is impossible!!!!!! I spent 2 hours making sure my husband didn't have to spend a night in Arizona due to communication issues. If your first timer on car rental don't use them! We were first timers and we were stressed! During this experience I was able to get Experian on the phone immediately and tried to help me even though I wasn't renting with them! Just take that into consideration when choosing who to rent with!

    Photos
    Hertz Rent A Car - Mercedes EQB 250+

    Mercedes EQB 250+

    Hertz Rent A Car - Short line for Gold Members at Hertz

    Short line for Gold Members at Hertz

    Hertz Rent A Car

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    Budget Rent A Car - Long line and 3 people working at counter that should have 18 workers.

    Budget Rent A Car

    1.4(833 reviews)
    0.0 mi

    It shouldn't take almost as long to pick up my pre-reserved rental car as it did to fly into Sky…read moreHarbor from two states away, but it did (90 minutes). There was no long line (in fact, I was attended to immediately), it was just a HORRIBLE comedy of issues, one after another. This was my first experience with Budget, and will absolutely be my last. Here's a summary: I reserved an electric vehicle ("Ford Mach E or similar") through Budget using Costco's travel website. The rental fee for the entire 6 days was roughly $377, a phenomenal deal. I told the Budget employee that I had a reservation through Costco, and he couldn't find it. He asked for my confirmation number from my Costco confirmation e-mail, and found my reservation that way. He rung me up (took roughly 10 minutes), and said the total cost would be right around $1,700. I showed him the confirmation e-mail showing the $377 total, and he said that the "prices must have reset since it's now after midnight". He was unable to adjust the price because he needed a "manager number", and there were no managers on duty. He sought assistance from a coworker, who was able to help him (another 15 minutes), and got the price adjusted, but said that the car was no longer available. He looked for cars, and found a Genesis GV60, and said he could give it to me for another $10 / day, and I excitedly agreed. He went through the same ten-minute ordeal, and again, reported that the car was no longer available. This cycle went on over and over for over an hour, and I added that at that point I don't care if it's an electric car, I just want something to drive. He said he'd put me in a Mercedes, and would give it to me for the same $10 / day premium over my original price. He wrote parking space #140 on my pickup ticket, told me the keys were in the car, and to just go to spot 140 to pick it up, and show the QR code he'd texted me on my way out. So, off I went to the garage, found space 140, and in it was a Genesis, not the Mercedes on my contract. So, I went for help from the in-garage attendant, and he repeated the same "here's a car", "I'll update the contract", "Oops, that car's not available" a few more times. He eventually was able to transfer a "car over from the Avis side", and I went to the parking space to get it and it was a Ford Mach E, just like I'd reserved. Budget corporate responded to my "how did we so" survey, and refunded one day's rental fee, and apologized, thus the extra star.

    This is an update to my last update. More than a month later NO ONE has responded. Budget did give…read moreme a refund for 2 out of 8 days of my rental. When they first offered it, I turned it down. It wasn't enough. They gave it to me anyway. Sky Harbor is complicit in that they never even acknowledged my complaint to them. So much for the friendliest airport in the country. They basically gave me the Don't rent from Budget. Like so many corporations today, they don't give a crap about the people who hold the money. Use anyone else, just not them.

    Photos
    Budget Rent A Car - Current line at Budget at PHX airport.

    Current line at Budget at PHX airport.

    Budget Rent A Car
    Budget Rent A Car - Status of the line after one hour.  Still waiting

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    Status of the line after one hour. Still waiting

    Thrifty Car Rental - Bulge in 100 degree heat

    Thrifty Car Rental

    1.5(662 reviews)
    0.0 mi

    I booked the rental online and got several notifications in the days ahead to check in and skip the…read moreline but after trying with all of my different credit cards it wouldn't process the transaction and would just tell me I need to go to customer service. So I arrived at the customer service desk and waited in the very long line. Just to get to the desk and the employee to tell me its because my birthdate was missing... If I recall it is supposed to pick up my birthday from my driver's license that scanned in.. soo not real sure how that would be my problem.. Anyways the employee was great and friendly even despite the heavy workload.

    Like many other reviewers that have been bamboozled the efficiency of Thrifty Car Rental is…read moreinexplicable. Understaffed at America's friendliest airport and one of the busiest counters, is downright disrespectful & unethical. THE APP to sign in may or may not work even if you arrive an hour prior to your reservation. THE GREED. Everybody is taking advantage of the consumer!! See the image. It's 10:05 p.m Single employee. I'm number 42 in line and their are two dozen more behind me. But hey, instead of corporate hiring more staff for the late night shift, they will charge the consumer $27.99 to skip the counter. Seriously? So now I have to work two additional hours of overtime to not waste time in a line that should be fully staffed?! The corporate greed is unpalatable. Oh, and if they weren't being slick, full disclosure such as " This location is under staffed. Wait times can exceed 1+hour we have a skip the counterfee for $27.99 which may or may not work. Even when we textex you 24 hours in advance to check in that does not mean that you will be cleared by the time you arrive." Then the consumer can make their own decisions. Transparency on their website is a farce. Literally, be forewarned

    Photos
    Thrifty Car Rental - Nice wipers

    Nice wipers

    Thrifty Car Rental
    Thrifty Car Rental

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    Sixt Rent A Car - carrental - Updated May 2026

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