Upon arrival for pickup, the rep upgraded me from a Camry to a Santa Fe for no additional charge! The experience was outstanding, and the price was amazingly cheap! Definitely going to come back in the future. read more

truly an amazing and one of a kind rent experience, I definitely see Sixt as the top rental provider here in the states and I will definitely be a return customer! thank you read more

Renting and car pick up was prompt and the car was clean and ready for pick up. The staff at the counter was very helpful and offered every benefit available to me that I didn't know about. read more

I had never used Sixt before. The customer service of Michael, at Phoenix airport will make use you again.

If only there was a negative star...SIXT would get it. If you're reading all the other reviews where people are being harassed by SIXT about "new damage" that was already there prior, then those reviews are absolutely correct!! We rented a vehicle for the weekend. A RAV4 that was absolutely full of chips and scratches. My boyfriend took pictures and video and uploaded them to SIXT when he first picked up the car. Fast forward to drop off. They start marking the large scratch on the passenger door that was already there prior to pick up. My boyfriend then states he uploaded all pics and also showed the video. Well what do ya know....they "never received" the pics. SCAM! Also the pics somehow disappeared off his phone after he submitted them. Luckily the video didn't disappear. Shows a nice huge scratch. Well the guy ended up seeing the video and on the return receipt my boyfriend signed shows that there is no new damage. Fast forward A WEEK! We now have an email from SIXT that there is new damage on the car aka a large scratch on the passengers side. Umm excuse me??? Yeah...they're trying to get us to pay for pre existing damages. Trying to say we need to submit a statement and evidence and that they will get back to us. SIXT...i dare you to try to charge us for damages...we will see you in court. I am shocked that this company is still up and running after this experience and seeing how everyone else's experiences are aligned. Disgusting!! Also everyone needs to report these claims to the Better Business Bureau so that they can take action against this awful place. As great as reviews are to submit, they don't do too much! Also i added a picture of the license plate of the RAV4 so that anyone who receives this car next knows that there is a huge scratch on the passengers side so that SIXT doesn't try to pull the same thing with future drivers. read more

Sixt Rent A Car - License plate of car we used - Car Rental Near Me - Phoenix, Arizona

the smoothest interaction with any car rental i ever had and everyone one was so friendly and professional . Amazing

Rented a car for less than 48 hours, couple weeks after returning, they sent a false claim for damages. Trying to deal with BBB, and AZ AG. save yourself frustration of false damage claim. If could give less than one star, I would. A total scam read more

Tried to add a driver onto the reservation 25 hours before pick up. No way to pull up the reservation through website so had to cancel. Phone number hung up on me and charged me $100 cancellation fee. read more

SCAM DO NOT RECOMMEND I rented the car for business meeting and the total rental period was 6 hours and 50 miles. They claimed that I had cracked the windshield and scratched the bumper (I didnt) and then tried to send me a claim for $1315.00 (replace the windshield and repaint the bumper). SCAM ARTISTS!!! No pictures of the supposed damage and the travel insurance has to deal with it now. read more

Had a horrible experience at this SIXT rental location. DO NOT RENT ANY VEHICLES FROM THIS LOCATION. They purposefully make you pay for existing damages on their vehicles and intentionally dont note those damages in their system. When customers dont purchase their insurance/coverage that is when they trick them on rental return and claim new damages to their vehicle. I paid $202.48 for 2 days of rental and upon return of the vehicle few days later i received an email of new damages that am liable to pay as i did not purhase their coverage. I ended up paying an additional $1221.34. Worst experience ever. Save yourself the hassle and DO NOT RENT FROM SIXT. read more

Why did I not look at the reviews first? Ugh it's true ppl don't not rent from this place, def a scam. Rented a car for a day and got an invoice for damages I did not do. Soon as I got the car I noticeable damages. I know I should've took photos but I thought it was like every other place they take automatic photo when leaving the parking lot. When I received the invoice and photos of damages they are not clear and I knew if I had to call about the damages I've notice they probably would've gave me the run around and phone passing I did not have time for that. How do I resolve this issue. Let me know. read more

Giving this tricky company even one star is too good for them! Last month, I travelled to London, UK, and rented a car for part of my trip. Throughout the entire rental process, the company never informed me about the London Congestion Charge, which is a £15 daily fee for driving in central London during charging hours. After returning the car, I was suddenly invoiced four times by the rental company. They had paid penalty charges issued by Transport for London (TfL) on my behalf and then billed me. Each invoice was for the £90 penalty plus a £40 "admin fee" from the rental company. I found this completely unreasonable and felt deceived. I immediately complained to the rental company. Their response was that even though the rental contract did not mention the Congestion Charge, and there was no device in the car to pay it automatically, it was ultimately my responsibility as the driver to be aware of local rules. But how is a tourist driving in central London for the first time supposed to know about this specific charge? The company then stated they would only reverse the charges if TfL granted me an exemption. I promptly submitted an official appeal to TfL online, hoping to have the penalties waived. I noted on the TfL website that while payment is typically required within 14 days of the penalty issue date, this deadline is put on hold once an appeal is submitted, pending the outcome of the investigation. However, to my utter disbelief, the rental company went ahead and paid all the penalties to TfL the very day after I filed my appeal (I suspect they received an automatic acknowledgement from TfL). This action effectively closed my case prematurely. The entire situation leads me to believe this is a deliberate scheme by the rental company to profit from the £40 admin fee charged to renters for each penalty. Furthermore, after checking my rental car's license plate on the TfL website, I discovered that almost every previous renter of the same vehicle had received identical penalties. I hope no one will copy my experience! read more

It's unfortunate my experience with them started at 5 stars and by the end of it I wish -5 stars existed. I will say the vehicle I rented was perfect and priced very reasonably. Had the rental for about 5 days. No issue whatsoever. While dropping it off the employee who could hardly communicate with me in English was doing the walk around and I saw him make a round mark on the door. Quickly ran and said what's this there is no damage. And he pointed to a tiny white mark on the INSIDE of the door jam (rear door) which you really needed 20/20 vision to see. We went back and forth and he agreed with me it's nothing but pretended he couldn't unmarked it. Made me type up some sentence about it. Went inside and spoke to what May have been the manager wear different uniform than everyone else. I explained everything he said it'll be fine and he "left a note". 2 days later I get emailed a $800 Invoice for a new door basically. Lost my shit and went down there and searched there whole garage and car wasn't there. Went inside employee says the car had probably been rented already.( obviously no door needed then). As always god had my back and recognized the evil and greed. He reminded me that I had taken a photo of the car to show my friend. And sure enough the 1 single photo I had taken was from the exact angle needed to show the door. There it was, the door jam with the scratch already there when I picked it up. I emailed them back with evidence and asked for their evidence. They've ignored me since. Not even an apology for being dishonest scums. My advice. Don't rent at all from here but if you do, make a full 360 video and photos before leaving! read more

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DO NOT USE this company. They will charge for prior damage to the car and you will be stuck with it on your credit report while you unsuccessfully dispute it. Not worth it. read more

Like many other reviews they are trying to stick a damage charge on us for a cracked windshield that was there upon arrival with photos. Honestly they shouldn't rent a car with damages to consumers especially if we have to do their job on the backend, but that's besides the point. We also had a separate issue that we are awaiting a call back. That we talked about extensively at the counter and they just "couldn't" help us there. We dropped off the car 3 days ago. Don't rent here if you want to pay for a service that's inconvenient and is going to make you pay more in the end. I saw a web article about a lady being charged $1,300 dollars for something she didn't do specifically in Phoenix. Sketch and predatory. read more

RUN AWAY!! After reading the reviews, I'm not the only one that got scammed. We had to have an oil change done to the car we rented. We were told we had 3 choices. (1) return to Salt Lake City, 45 minutes away (2) drive 2.5 hours away to one of their service centers or (3) pay it ourselves and be reimbursed. Naturally we chose to do it ourselves. We were visiting our son and didn't want to take a whole day away to take care of their car! Apparently they don't do maintenance on their vehicles. Not only have we not got reimbursed for the oil change but also haven't gotten our $200 security deposit back! I've called and emailed numerous times. Nothing!! I was told the money was put back on my card. Nope, another lie. When I ask what account, they stopped communicating with me. Needless to say, I WOULE NEVER RECOMMEND OR USE THIS PLACE AGAIN. Total scam!!! read more

Greedy company that tries to overcharge their customers. They tried to say that previous damage on the rental was incurred by me, luckily I took a video and photos of the entire interior and exterior and saved myself. Then unfortunately I had already booked another car for a few weeks later, they are now trying to charge me an extra day when I was told it wouldn't cost me any extra to drop it off two hours later. SHADY SCAMMY COMPANY. Don't use them. read more

Like many others, I was pinned with a ~$250 damages claim. I only rented the car for about 12 hours to attend an office meeting in Tucson, then returned the car. No incident occurred. Upon return, the bumper was shown to be popped out of the retainer clips. 2 stars, as it is possible something happen whilst parked, but given all the other numerous complaints around "damage claims", it appears likely that this tactic is part of the business model of the Phoenix office. For benefit of anyone else that gets wacked with a damages claim: The vehicle was a 2024 BMW Series 228i xDrive Gran Coupe 4 door sedan - white. NV plate ending in 0B4. Things I should have done different: 1) record a video walk around of the vehicle, in case the damage was already there. (hard to spot the bumper was out of the retainer clips) 2) do the walk around inspection WITH the inspector upon return. The "damage" was discovered while I was busy getting my bag out of the trunk. read more

WARNING: do not rent from this place. Read all of the below reviews first. This place is a complete scam. The workers there will try to scam you at the counter and once you return the vehicle you WILL be accused of damage, and mentioned by all of the other reviewers. It was our first time ever renting from Sixt. First of all, we rented a car off of Priceline. When we got to the counter, the guy said that they did not have the vehicle available that we had booked from Priceline. He suggested a different vehicle and tried to charge us triple the cost. We looked up the newly suggested vehicle on Priceline right at the counter, and found it was a very similar price to our original vehicle. We told the guy that we would just book it off Priceline since it somehow cost more at the counter. He told us that if we did that, we would have to wait 3 hours for the vehicle to be ready. He suggested we just pay full price to avoid waiting. We told him no worries, we will go elsewhere. And somehow he was able to get an override from the price on his end, and was able to get the vehicle right away. We knew he tried to swindle us, but we didn't make a fuss about it. Once we got in the car, we were shocked at how dirty it was. It looked like there were BLOOD STAINS on the inside of the vehicle. We were so concerned by this we took a video just in case a murder happened, so we could prove it was already there. Regretfully, we did not take a video of the outside of the vehicle. We had the vehicle for a business trip, had it parked in the garage at the AirBnb most of the time. Upon returning the vehicle, we got a charge for $800 in damages. They claimed we got in an accident and damaged the vehicle. Sixt never even did an inspection at pickup or drop off. They sent us some BS photos showing the before and after damages. See the images in my review where I show the "before" and "after" images. The "before" images were clearly altered. We will never rent from Sixt again, and would recommend against anyone wasting their time on this. read more

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Avoid this location if possible for fraud and upcharges. We booked a car through Expedia and were linked with sixt through it. We received a different car and were asked if we wanted additional insurance on the car. We declined insurance because we have car insurance which covers rentals, as does our credit card. There was an extra $200 dollar charge. The rep told us it was a 200 dollar deposit and had us sign on the small screen. On reviewing the email contract, it was actually $200 for an additional "optional" insurance. We called their customer service line and were told "it would be settled when we dropped off the car." Then when we spoke to a rep when dropping off the car, we were told "this is an issue that happens sometimes" and they gave us a reference number and said this would be investigated and to look out for the final invoice. Low and behold, the final invoice included the extra charge. We called customer service again with the reference number and the reps didn't have any details on file. It took another long phone call to try to resolve the issue and they finally said they would give the refund. Definitely not worth the hassle going through rentals with this company. read more

I have rented with SIXT several times. Upon arriving at the DEN airport at midnight last night, I was told I was on a blacklist and they could not rent to me. I received no heads up from SIXT prior to my rental of there being an issue with my account. They had not solution for my issue at the counter, they couldn't tell me what the issue was, and suggested I call customer service. Customer service couldn't assist me either and suggested I call tomorrow morning. By this time, I was stranded at a rental car desk off-site from the airport at 1am with 2 kids. Upon calling customer service the next morning, I was told there was a billing issue with a previous rental. It was for a toll fee that I was sent a receipt for saying it was paid with my credit card on file. I never received a follow up request from the billing department indicating the payment failed or that there were any further issues. I also never received a notification that my name would now be on a blacklist and unable to rent a car. I was allowed to reserve the car on my app, received a confirmation email of said rental the week before my arrival, but then not allowed to rent upon arriving. I had no opportunity to clear up the issue or find alternate transportation prior to my flight's arrival. I was told my complaint and lack of notification would be sent for feedback but when pressed about how I could escalate my situation, I was told there is nobody else I can speak to about my concerns. The billing department does not accept or make phone calls and I would have to wait for my complaint to be reviewed and they would follow up. This is no way to run a business. Reputable companies do not treat their customers with such disregard. I received horrible customer service from someone who has spent literally thousands of dollars with SIXT over the past several months in car rentals. If they don't make this right, I will be blacklisting SIXT from my future car rental choices. read more

Terrible and devious company. I fell for the reviews in Google. I should have checked yelp. They poorly mark their previous damages and now they are claiming damage costs from me for a previous damage. I am trying to see how to fight this. Also I had booked an SUV and the salesman baited and switched me to a hatchback coupe which did not meet the needs as far as my luggages were concerned. It looks like this was done deliberately so that they can give me a car with scratches and then pin it on me since it was too dark in the night to notice this I used to be regular with these guys, but never again. This one dirty trick is going to stop my business with Sixt forever. I have not had any of these crooked tricks by other rental companies and I will stick with them for all my future needs. Not only that, I will make sure I report this to all of my family and ensure Sixt never gets businesses from folks. Be cautious and be careful as they are going to try every trick to cheat you!!! Stay away from these crooks! read more

I ordered my car online before trip and was all setup. When I got to the counter the gentleman said he could upgrade me to a better car. I asked how much more, and he said same price. So, I did the upgrade and what I found when I got my bill it was $275 more. They try to upsale and they will lie to you. Do not use them they are crooks. I did not look at the reviews before my trip but see now that many people have had same or worse experiences with them. My car was suppose to be $49/day for 7 days, my bill was almost $1000. read more

I've rented cars for years, this is my first time with Sixt. I was hit with a damage claim that was absolutely not true. I had the car less than 24 hours, most of which was parked on private property. I received my finalized bill from Sixt with no mention of any damage. Then got a damage claim saying I owed $1,900 dollars. They have not provided me with time-stamped photos or my other requests for proof...because there isn't any. The employees were kind when I rented the car, but my experience has been terrible. I will continue to fight this until it gets dropped. Do not rent here. read more

Do not rent from here. I rented a car in Maui and continue to get emails and calls requested payment for damages on a vehicle that I never used. They also sent pictures of said damages and the timestamps are from dates prior to me even going to Maui. This is a scam. They won't stop calling and emailing even after they said the claims are dismissed read more

Mr. Johnson at the counter was super friendly and told us our options for the same price we were paying for Thrifty. We ended up with a fun BMW for less then half the price Thrifty was charging us for a Jeep Compass! The car was super clean and easy to pick up and return! You have a new customer for life! read more

I would not rent from this company at any location. The last two rentals at this location and another out of state tried to charge me for damages that were preexisting. Now they sent damage claim to collections and it is effecting my credit score. I am working with GOV agencies to resolve. They recently lost class action law suit too. Stay away! read more

They have great cars nd smooth service but they have some shady characters working in returns with some sticky fingers

Repeat customer with Sixt here in PHX as well as Miami. Most recent was rental of BMW X5 in Phoenix. The guy a the counter was very courteous and helpful. As usual he offered a low pressure upgrade so we pulled the trigger. He gave us some travel tips for the area and was overall a genuine guy. Sixt rents "baller" cars and the X5 didn't disappoint. When we returned the car the guy who helped us was friendly and helpful-no rush to get out of the car and he even noticed my cell holder I'd left in car. Always very happy using them. read more

Sixt Rent A Car - X5 interior - Car Rental Near Me - Phoenix, Arizona

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Love this company. I have never had a problem with Sixt. I have used them in many places in the states and overseas. This location was great. Yes, it was slow going when I arrived to the counter. But they do take threir time with you, when it's your turn. I reserved a BMW 5 series and received a 7 series. Cha-ching! I had the car for a week. What a nice ride. The agent was kind enough to give me that car because the 5 was not available at the time and I preferred a sedan for this trip. He took his time with me and we talked a little. That's why it takes so long when your in line. They offer you the advice you expect. The car windshield on the inside was a little streaky, so I had to clean it myself but other than that, perfect ride. Thank you for providing such nice cards. read more

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The cars are great. However, this literally happens every time I rent from SIXT. A day after the return, they claim a tiny damage that was not there before. I have learned to take a complete video of the car prior to the rental. I then send it back along with a screenshot showing it was there before. I am convinced they do this intentionally and most customers are not astute enough to take a full video before the rental. read more

The Juan was great! He made it all easy and efficient and walked us through an upgrade. read more

Sixt Rent A Car - The Juan was great! He made it all easy and efficient and walked us through an upgrade. - Car Rental Near Me - Phoenix, Arizona

If I could give a 0 star review, I would. I flew out of Sky Harbor to Minneapolis/St. Paul. When I went to pick up the car, it was fairly simple. The gal at the desk did her job and was fairly pleasant about it. However, when a customer says they do not want the additional insurance, it should NOT take the customer repeating themselves three different times, that they do not want the additional insurance. It was also difficult to swallow being required to pay a $200 security deposit when I had already prepaid for the rental. The biggest problem was after returning the car. It was simple enough to get to the return site within the MSP Terminal 2. The gentleman who greeted me, was very nice and polite. I signed the return document and went into the airport. While waiting for my flight I received an email from Sixt telling me the car was returned with no issues and the security deposit would be released back to me in no more than 24-hours. It stated the bank might have a hold though so it would possibly not hit my account for up to 10 days. After 5 days of not getting the deposit returned, I reached out to the bank. They bank said Sixt never released the deposit. I called Sixt and they claimed they had released the deposit the day the car was returned. Nope. Still have a hold on the account from Sixt. The release is dated 10 days after the car was returned. They are sitting on my money (still!) after having specifically saying the funds were released to the bank. There is nothing the bank can do until Sixt releases the funds. The car was returned 5/29. It's 6/7 and I don't have my money back. Sixt is clearly running a scam and holding my money for as long as they absolutely can (probably getting interest on whatever account they are keeping my money in). They should be ashamed of themselves. The never escalated the issue. They never released the hold. They will keep your money. Absolutely insane. read more

I was very skeptical about renting a car from Sixt due to some negative reviews. I am so glad I didn't listen to them. The staff was so great and very professional. Quick check in and out of the garage. my BMW was ready when I got there. I reserved my car through the third party and no problem. After I returned my car, I received the receipt via email quickly. I would rent a car from them again for sure! read more

Sixt Rent A Car - Rented BMW and ran great! - Car Rental Near Me - Phoenix, Arizona

I wish I had taken note of the other bad reviews. Rent from another company. They charged me AFTER a final invoice was sent for a vacuum of the cars cargo area stating that they had high standards and the cars need to be clean....A vacuuming should NOT be an additional charge and there should be an expectation that on rainy weeks (yes I had the car a week) cargo and feet areas will have small amounts of leaves, certainly not worth $150. Go elsewhere read more

rented a car earlier this week and the process seemed quick, easy, and honestly great. However, when I got to my car, it he'd ton of cosmetic damage- literally scratched on every side. The car only had 2k miles on it so clearly someone had really put it through hell. Anyway, I followed the app instructions and uploaded no less than ten photos of more damage to the already 10+ photos that were present. I took the car for a few days with no issue. When I returned it, a Sixt employee completed a damage inspection, told me everything was good, and then quickly hurried me into the airport because he was busy with other cars. Now today, I receive an email accusing me of damaging the windshield. The attached photo shows no visible damage. I'll give them the benefit of the doubt that maybe there's a small chip even though I can't see it. However, it's nothing compared to the mountain of damage when I picked it up. The audacity of Sixt to give a customer a car with over 15 separate instances of damages, inspect the car upon return, approve it as fine, and the turn around days later after its customer is long gone and allege damages is insane. I wanted so badly to love this company, but I can never recommend them now. Their rental process relies heavily on trust and the honor system of self-reporting damage. Apparently, their employee inspection means absolutely nothing. This company cannot be trusted. Clearly, they are renting severely damaged vehicles and then gouging as many customers as possible to make up for the cheap rates they are offering. Do not use Sixt! It's to risky. Every part of the process relies on apps and you noting all damage. This leaves too many loopholes for them to accuse you of causing damage. Especially, considering that their employ will inspect the car, tell you it's good, then come back days later and try to charge you for a hardly visible (if it exists at all) scratch. Something that would be considered normal wear and tear on a vehicle. Also, so small that any windshield repair company would tell you not to repair. This company is deceitful and dishonest. Avoid at all cost! read more

The Worst - gave us a car with a nail in the tire. We kept putting air in it. Finally we had to buy a New tire. They refused to reimburse us. Despicable company. read more

DO NOT USE THIS COMPANY! I wish I had taken note of the other reviews. Rent from another company. Absolutely HORRIBLE. I am taking the time to write this for future customers, go anywhere else. We have rented from so many companies and this has never happened. This company is a complete scam. When you return the vehicle, you WILL be accused of damage as mentioned by all of the other reviewers. As many others have experienced, they'll send a damage report 2-3 weeks after your rental return and charge you for a scratch (it seems like they have a standard $800, as I see from other comments and my personal charge). Do not let this company get away with this scam behavior. read more

We had a great experience renting from here. We flew into PHX 10/2-10/5 and had booked a compact. Those were all taken so our agent offered us a free upgrade and we got a BMW suv instead. It was such cool car. Our agent's name was Jared and he was very nice. The total experience was fast and we were on the road less than 30 minutes from walking through the airport. I wanted to wait until our security deposit came back before I gave the glowing review. This place was great read more

Sixt Rent A Car - BMW suv for the price of a compact! - Car Rental Near Me - Phoenix, Arizona

Never rent from Sixt if there is ever any change it is non refundable and they charge a cancellation fee. As a travel agent I would never rent from this company as they also up charge at any opportunity and try to up sell the product also read more