National car rental at Edinburgh told me in person and via email that I would not be liable for…read morewear to a tire. I wrote a nice review although frankly the experience was very mediocre. Then I received what looked like malicious spam from Enterprise which is not the company I booked through so I didn't open the attachments. Turns out they waited 5 weeks to charge me an extra 164GBP I have no idea why. Terrible surprise.

Downright horrible experience with these guys at the airport. They lost my initial reservation then…read morehad to wait an hour for them to generate a new one. They up charged on everything for insurance which I was sold for coverage. No one was at the parking center to check out the car for me, so I just left. When I retuned 24 hours later the gal inspected the car with a microscope and told me i caused a small scratch on the front fender. I drove to my hotel and back without incident, so I knew I didn't do it. After a fair amount of arguing I said OK, I paid for the insurance. At that point they informed me I only purchased the basic coverage and not the full coverage and they needed to charge me my $2000 deductible. What a scam these guys are, I have never seen a rental car company act this way. Luckly I also purchased the insurance coverage from Expedia and hopefully they will go after these crooks! DO NOT RENT FROM THESE GUYS!!!!!

I read lots of negative reviews but I just say we had an easy and wonderful experience with…read moreeveryone at Edinburgh Hertz. Gabriel checked us in and could not have been nicer. We got the full insurance and that was good because we got a flat tire in Skye and was refunded upon return. I recommend!

We had a deeply disappointing experience with Hertz. Due to a simple mistake, we accidentally…read morebooked our rental car for a different airport than the one we arrived at. Instead of working with us to find a reasonable solution, the Hertz team took full advantage of the situation and charged us nearly double the standard rate for a basic car. Even after we found a significantly cheaper option elsewhere and returned the car early, we were still forced to pay the full inflated amount. No flexibility, no understanding, no effort to make things right--just a rigid, profit-driven approach that felt more like a trap than a service. I understand mistakes happen when booking travel, but the way Hertz handled it was predatory. We'll be avoiding Hertz from now on, and I'd encourage other travelers to be very cautious. There are better rental companies out there who won't punish you for an honest error.

I was hesitant to rent a car here after reading the reviews but we needed a vehicle for our trip…read more Booking was done through Expedia and check in was easy. We did add in insurance directly from Europcar just in case since we were in another country. The one provided through Expedia was not going to cover a lot of things even though we paid for it already. The coverage was more than the vehicle itself and they charge $100 for fuel and will refund once you bring the car back with a full tank. Very fun and interesting driving on the right side of the vehicle and on the opposite side of the road. Roundabouts are no joke in the UK lol. The car we was given was a hybrid and it was comfortable. The staff was very friendly here. I would rent again if needed. Returning was also painless. My main complaint was just the price of full coverage for the vehicle for two weeks was insane but peace of mind.

I booked a car with Europcar. Due to a flight delay, I contacted the agency to inform them that I…read morewould be picking up the car the next day. Unfortunately, there was no way to reason with them--they insisted I make a new booking for the following day. As a result, I ended up spending €100 for a car I never used, plus another €70 on a taxi and bus just to collect the new booking. On top of that, I had to pay an additional €104 for the new car reservation. When I arrived at the desk, they told me the car I had originally booked wasn't available. They offered me an upgrade for just £20. I refused, and they gave me an old car with a strong, unpleasant smell. I went back to the desk and only then was I finally given the car I had initially reserved. This company is a complete scam and has zero respect for its customers. I will never use Europcar again.

DO NOT RENT FROM SIXT - especially Sixt Manchester Piccadilly - unless you like being stranded by…read morethe side of the road for TWO days! On August 11, 2025, we rented a brand new Volvo xc40 from Sixt Manchester Piccadilly. We were strong-armed into buying Sixt's most expensive insurance offering, by Ken Kelly, a sales associate. He assured us that with this insurance, if we had any issues whatsoever, we'd be back on the road within a couple of hours. Because we were heading to the Lake District, with its tricky roads, we were convinced to buy it. We were fooled. On August 18, we had a flat tire. Although the car did have a spare, it was decided that the best thing would be to replace the tire, since a new tire was required. After 4 hours, Sixt Recovery arrived. It was soon discovered that the locknut key provided with the car did not fit ANY of the 4 tires on the car (so the spare was useless). Sixt Recovery's recommendation was to tow the car to the local Volvo dealership - so they left, and again we were abandoned on the side of the road. We spoke to Volvo, and were told that they could help us. After repeated calls to Sixt Recovery and to Mr Kelly, we were going in circles. No one seemed to have any authority to make a decision. The only option we were offered by Sixt was an 8 or more hour roundtrip journey to Manchester to replace the car. This would have had us arriving back at our cottage quite late at night, which we were uncomfortable with. We pleaded for a car to be delivered to us, but Sixt flatly refused. In the end, it was Volvo Roadside Assistance, NOT Sixt, that rescued us. But, the negotiations with Sixt took so long that we could not get to the dealership by closing. A kind man gave us a ride back to our cottage (again no help from Sixt). By the time we arrived, this had been going for over 9 hours. (Calling their Roadside Assistance is like a trip to purgatory, transfer after transfer, each time re-explaining your situation.) The next morning we walked back to the car, where we met the tow truck (arranged by Volvo). He drove us 1 hour to the Volvo dealership in Kendal. Eventually, it was discovered that the car did not even have authentic Volvo locknuts. According to Volvo, who enlisted a local expert with an assortment of locknut keys, the only way to fix that car was to drill out the locknuts on all four tires and replace them. Now we were completely stranded. And again no one at Sixt would help us. We were told that it was Volvo's problem. Again we asked Sixt to deliver a replacement vehicle to us. Again, they flatly refused. At this point - 29 hours later - it was clear that no help was coming. So, we were forced to terminate our rental contract and rent a car from Enterprise in Kendal, at a VERY expensive last minute price. We finally arrived back at our cottage 31 hours after the ordeal began. Losing 2 full days of our vacation. We were lucky that we had that flat tire in the morning and could drive the car to a safe place (the roads are largely single track) with cell service and kind local people who assisted us. Otherwise, it could have been quite precarious. Note that we purchased the absolute best Sixt insurance we could buy, and were repeatedly assured that we would get immediate help and be put back on the road as quickly as possible when we purchased it. Total BS. After all of this, Ken Kelly, called us to apologize and told us that Sixt would NOT be charging us at all for our rental. And that Sixt would reimburse us in full for the Enterprise replacement car. Again total BS. After the dust settled, and several letters to the black hole of Sixt Customer Service, we were eventually reimbursed for only 4 days of rental - the 2 days without the car, and the 2 days remaining on the contract. They refused to compensate us for the expensive rental with Enterprise. And for our two days of lost vacation. Sadly, the verbal commitments were total lies. DO NOT RENT FROM SIXT. They will NOT be there for you when you need them.

Golf trip to Scotland and rented a small SUV from Sixt at EDI airport…read more Shame on me, but forgot to take photos of the condition of the car. I am a safe driver and did NO damage to the car, but was charged over 1,000 pounds for two tiny 10cm scratches after check-in. Outrageous! This company has simply found a way to supplement their revenues and profits from charging for damages that drivers did not incur. I give them a big fat 0 on a 10 scale. Avoid at all costs!

It seems Budget & Avis scam a lot of their customers by charging for damage that wasn't done. In my…read morecase the attendant wanted to charge me for a scuff on the bumper and curb rash on the rim. Luckily I had a picture of the scuff mark on the bumper - from when I picked up the car - but they charged me 240 pounds because I didn't have a picture of the tire with the curb rash. For interest this was the charge on my contract: Damage 163.91 Processing Fee for Damages 39.60 On the ground Vehicle Idle Time 76.30 They take advantage of customers as customers are in a hurry either arriving or departing and they can get away with it. In my case they specifically asked when I was leaving, as I didn't seem to be in a hurry (luckily I took the car to the airport the day before we were leaving). To say the least it leaves a bad taste in your mouth when the country is so beautiful and the people so nice! I won't be going back ...

BEWARE SCAM ALERT…read more This place is a scam, Budget/Avis. If you don't get insurance directly from them (we got ours from our travel insurance) they will find, scrutinize every nooks and crannies and blame you for it. We returned the car the same condition we got it. When we returned it and thinking it will be a smooth checkout turned out to be a nightmare. When the person says, "you didn't get insurance from us" it was already a red flag. Charged us for tiny nick on the corner of the windshield which was like a millimeter size and charged us for a tire damage. We were told to just check obvious body damage and not scratches in the beginning. Basically you had to take a picture of every inch square of the car and make sure you document it. During the dispute the person James was bullying us and saying it was our fault and we are returning the car unsafe. Then later on when we were leaving his co-worker unprovokedly harassed us spewing things and telling us to learn how to drive and get the hell out in front of another customer. What a way to leave Scotland and tarnished the beautiful impression I have gotten from the Scottish until then. Just watch out. Do some searches online and apparently we weren't the only ones. This is a thing they do. Just because they are a known name Budget/Avis it doesn't mean it is safe. Wish we knew this before.

Boys and their toys.. I mean cars of course! My partner and I needed to get a car before baby comes…read morealong and brought along my father in law who knows a bit about cars, so I would recommend bringing a buff with you. The second hand cars that the public can buy are available for auction on Tuesdays, turn up early around 4pm. Auction starts at 5, so you need time to look at all those available. Recommendations are to buy with at least 4 months MOT (some have no MOT, more risky!) and look at the mileage against the ages of the car. Cars are locked so all you can do is inspect the body and the state of the tyres. At 5pm one by one the cars are started and brought into the forecourt for bidding. If you're not known to the BCA they may be more wary of your bidding, so don't be alarmed if conditions are added like 'pending a phonecall to the seller'. In terms of payment best to pay by card and you'll have added to your bill 'buyers fees' of about £80 - then you get handed the service history and the car is yours. We got a 2000 Ford Mondeo with 99K on the clock for £650 and it runs brilliantly!