National car rental at Edinburgh told me in person and via email that I would not be liable for wear to a tire. I wrote a nice review although frankly the experience was very mediocre. Then I received what looked like malicious spam from Enterprise which is not the company I booked through so I didn't open the attachments. Turns out they waited 5 weeks to charge me an extra 164GBP I have no idea why. Terrible surprise. read more

Downright horrible experience with these guys at the airport. They lost my initial reservation then had to wait an hour for them to generate a new one. They up charged on everything for insurance which I was sold for coverage. No one was at the parking center to check out the car for me, so I just left. When I retuned 24 hours later the gal inspected the car with a microscope and told me i caused a small scratch on the front fender. I drove to my hotel and back without incident, so I knew I didn't do it. After a fair amount of arguing I said OK, I paid for the insurance. At that point they informed me I only purchased the basic coverage and not the full coverage and they needed to charge me my $2000 deductible. What a scam these guys are, I have never seen a rental car company act this way. Luckly I also purchased the insurance coverage from Expedia and hopefully they will go after these crooks! DO NOT RENT FROM THESE GUYS!!!!! read more

When I was checking out car prices for my Scotland heritage travel trip in July 2019, the manual (stick shift) options through Enterprise Rent-A-Car ran about $200 to $300, while the corresponding automatic options were about $2,500. So I decided it was time to learn to really drive stick shift. I had about 5 to 10 hours driving experience as a teenager and in my mid-20s (I was 26 years old at the time of the trip), first on a 1992 Toyota Corolla, then on a 1968 Ford pick-up truck with no power steering nor power brakes. I picked the mystery car make and model up from this Edinburgh Airport location on 6 July 2019 (online reservation was for a car type/seating and manual transmission, not a specific make or model). Approaching to get the keys, the worker first selected a Hyundai key. Then after talking to me, and without any request by me, she changed to a Ford key. Getting a Ford felt like destiny in the moment, still does over three years later. A different worker walked me to a Ford Fiesta, I was so happy. The car rental centre at Edinburgh Airport is located a little bit of a walk from the main airport terminal. Fortunately, my suitcase was a large backpacking type bag easy to carry on my back. Upon arrival/car pick-up, I was asked for driver's license/insurance information, passport, booking and payment information/methods. Everything was straightforward, and I got a pamphlet with rental information including a number for roadside assistance if necessary. Drop-off on the morning of 20 July 2019 was at a different area and was a breeze. I pulled into a lane, got my stuff out of the car, a worker inspected it, took the keys, and checked it in. I did not incur any additional fees, so the price of the rental was what I paid at pick-up, about $270 (US dollars). Approximately 8 hours into day one with my rental car, I got my first-ever flat tyre. I hit the curb on a highway and a nifty display in the car told me the air pressure in one of the tyres was dropping. I could feel it as I was driving, so I pulled off at the first available road and found a parking lot to pull into. Fortunately, I had already figured out my phone, so I called the number on the Enterprise rental pamphlet for roadside assistance. I was not certain where I was, but they helped talk me through it and figure it out. They sent a representative from The AA, who helped me get the car to a garage. The repair/replacement was successful and I paid for it myself. In my 15 days with the car, I drove over 50 hours and approximately 1,400 to 2,100 miles. My driving direction was counterclockwise around Scotland, roughly: Edinburgh - Falkirk - Stonehaven - Aberdeen - Peterhead - Portsoy - Fochabers (including Huntly) - Loch Ness via Inverness - Alness - Wick - Keiss - John o' Groats - Bettyhill - Loch Hope - Ullapool - Stornoway - Isle of Lewis and Isle of Harris - Tarbert - Uig - Isle of Skye - Fort William (including Glenfinnan) - Glencoe - Glasgow - Dumfries - Cockburnspath - Edinburgh. The car held up to potholes and cobbles, wind, rain, sunshine, and hail. Twenty-six year old me was very happy with my car rental experience. Scotland felt more like home by end of the trip than any place I had lived/been. It was a weird, in a good way, trip like that. read more

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***Nightmare, would not recommend*** Renting a car from anywhere else couldn't be worst. Even if Enterprise is cheaper looking it will cost you in the long run and they seem determined to make it the case. We reserved a certain vehicle well in advance. When we got there they seemed disorganized and pushy. They gave us the wrong set of keys, then switched our vehicle type and couldn't give us any confident information on how the vehicle worked (it was a newer plug-in hybrid and we were travelling to the highlands). I had to call a dealership in Canada to learn about it as we didn't want to spend our time in Scotland researching vehicles. I did go back to the rental place before we left for the Highlands but they sent us on our way again. ***This is the part that haunts us*** A few months after the Vehicle was returned they charged us again. and continue to do so every few months. They just did again and it is nine months after our trip. I don't know if this is how they operate? hoping people won't notice? Or if they are just running a fraudulent operation. Since this trip I have been using Alamo and Budget for all of our business and family trips. It may look like a bit more upfront but no hidden fees and tricks have been jumping out to surprise us like they did with Enterprise in Scotland. read more

In May I got a flat tyre while in Scotland. I contacted Enterprise/Alamo (Scotland) and they told me they would be unable to send someone to change the tyre. Their proposal was to collect me, transport me to and from a hotel, tow my vehicle to a lot, and bring me back next morning to have the new tyre fitted. Instead I arranged with McRae Tyre Shop in Portree who attended within two hours and changed the tyre on the spot. On dropping off the vehicle at the end of the hire I was told there was no damage and no further charges would apply. On 22 June I received a vague invoice showing a charge of £/US$500 for services I did not receive, including change of tyre, storage of vehicle, hotel transport and towing. I initially disputed the US $500 charge and then Enterprise split the charge into £/US$382 and £/US$118. After many emails and calls with over 10 members of staff Philip Knight reimbursed the £/US$118 but I am still waiting for the £/US$382. I requested clarification of the invoice, and I was sent a list of possible reasons for the charges -- none of which apply. The support team have since ignored me. I remain concerned that Enterprise/Alamo may be charging customers for services which were never provided. Be very cautious if you hire with them in Scotland or the UK. read more

We talked about the entire way home how we wished the US had quality rental car services like this one! The check in process was so efficient. We waited a few min (other flights landing when we did) and then were on our way. The car was clean and ready to go. The Sales Rep encouraged us to purchase the extra insurance and we were so happy we did. We spent the week driving through the National Park and a bird literally flew through our front bumper (not kidding lol). Given we had the protection covered, when we returned the car, we filled out a report and that was it. It was so so seamless, we were shocked. read more

Enterprise Rent-A-Car - Car Rental Near Me - Edinburgh, EDH

Review of Enterprise Car Rental Scotland Beware of prices quoted by Enterprise or by Expedia for car rentals in Scotland. On a recent trip, we rented two vehicles at different times while vacationing in lovely Scotland. I knew I would pay an additional amount due to including my wife as another driver. She toured while I was golfing with family and friends. When I returned home and began to analyze my bill, I realized I had overpaid $132 for the van, our first rental and $188 for the compact, our second car rental. I examined both receipts and compared them with the quotes and saw that Enterprise had charged me a Premium Location Fee, which was not listed on either quote despite both quotes stating that all taxes and fees were included on the quote. Armed with both quotes and receipts, I first contacted Ryan Mitchell at Enterprise at the Inverness Airport. Only after contacting Enterprise Customer Services people by phone did Ryan respond to my initial email. A long story short, I was passed off by email Jacque, then Melissa of the Branch Rental Team at the Edinburgh Airport. Only when I asked for what I thought was an appropriate reimbursement from Enterprise due to the disparity between their quotes and my bill did I finally get an email response from Logan Henderson, Administrative Supervisor, Edinburgh Airport and Waverly Station branches. His response was curt, addressing me as 'Hello there', and flatly denying my request for reimbursement. Either Enterprise's quote was incorrect and I should be compensated for their misleading offer or the quote is fraudulent, a blatant business practice to entice potential customers to rent from their company. Another business practice is Enterprise's 'administrative fee' for parking tickets. I was cited with two tickets, one from the Courtyard by Mariott airport parking lot in Aberdeen and a ticket for being a bus lane in downtown Aberdeen after 6 pm. The airport ticket I felt like was cleared since the hotel itself agreed they were at fault due to the reception desk incorrectly entered the wrong tag number for our rental van after we had paid the daily parking fee for our two nights stay. They admitted they were in wrong, forwarded that admission to Enterprise and the parking company in charge of patrolling the lot. I contacted Enterprise Customer Services once again and they begrudgingly shared an email contact of their Traffic Violations division. After contacting them, I receive no assistance in clearing these violations and reimbursing back Enterprise's administrative fees. There seems to be no assistance for a visiting American who has been wronged by the "all seeing eye" (issuing agency on the ticket) that appears to penalize tourists, that bolster the Scottish economy as they explore the beautiful country of Scotland. Enterprise customer service lacked a genuine customer first attitude and I cannot recommend this company. read more

RENTER BEWARE! Be very careful renting from this Enterprise location. They charged me $1000 for a small scratch that they claim happened when I was driving the vehicle. If you must rent from them, take 10 minutes and video every inch of the car before you leave as they will not document any of the many scratches in the paperwork. If you are returning the car after hours, take another 10 minutes taking a video of every inch of the car so they can't claim you turned it in damaged. They will be looking for a way to squeeze extra money out of you or your insurance company. Besides that, the car worked well and getting in and out of the airport was easy. read more

***RENTERS BEWARE*** This enterprise franchise is a tourist scam operating with shady business practices. If you do not take their insurance, they will try and leave you with existing damage that was not caused by you so that the charges are passed on to non-enterprise insurance holders vs their enterprise insurance. Even though they claim to have an absolute zero tolerance for tire damage, we were rented a car that had two different tires that had had existing damage. We had photographic proof of one of the tires, but the other tire could not be seen in our image. Regardless of our proof they still charged us for the other damage. The customer service at this location was terrible. They showed zero willingness to listen and did not actively follow-up on anything. They just charged us and moved on. We've had nearly $1000 of additional charges held on our CC for over 2 months while we waited for them to confirm the final charges with zero updates. read more

Enterprise Rent-A-Car - Car Rental Near Me - Edinburgh, EDH

Our flight arrived later than expected (near 10 pm instead of 9) and by the time we retrieved our luggage and dragged it across airport parking lots and through landscaping to the pickup point in front of a nearby hotel, it was close to 10:30pm. We waited for an hour outside in early November Scottish Highlands weather for the promised Enterprise shuttle to pick us up and it never arrived. Calls to the rental location were not picked up. Finally gave up and called a taxi to take us into town. The next morning, took another taxi back Enterprise to pick up our vehicle and was told someone was on duty last night and they were mystified why the shuttle bus never showed as they claimed it came around every 10 minutes. Anyway, ended up with a downgrade on the vehicle I reserved but at least it was an automatic as requested. read more

From Alamo which is owned by Enterprise. Rented us a vehicle with faulty clutch. Smelled bad from the get go but thought it was traffic. After 7 miles, the clutch completely broke and we were stranded on the highway. Called to be towed and were told the clutch was under warranty. Got back to the rental at the airport and was told by the surly agent that we "broke" it and were charged £2000. Got another letter a month later asking for an addition £170 for administrative fees and if we don't pay, we will never be able to rent from them or any of their affiliates. IT WAS A MECHANICAL FAILURE AND WE WERE CHARGED!! DON'T RENT FROM THESE GUYS!! read more

Scam alert! I am an Executive Member of National Car Rental and rent from them and Enterprise every month - never have issues - EXCEPT at the Edinburgh Airport location! Here is the Scam - during one rental I was accused of not bringing back the spare key - which wasn't an issue because I took out the additional insurance coverage. However, back in July I rented a Volvo just for the day - never opened the back trunk (boot) and never put anything in the back seats. Just today (Sept. 12th) I received an email that my credit card will be charged $250 for a missing luggage hold down net (apparently used in the boot)! Are you kidding me? Notifying me three months later - even though the car was inspected upon its return by an Enterprise representative? This must be part of their training - find something wrong so we can impose additional charges! Think twice before renting from these scums! read more

initially this experience was challenging being in a foreign country trying to decide what coverage we needed because of smaller roads. at the time their technology was not working and we couldn't get a receipt or even an email receipt. we got a charge on our card and the cost of the reservation doubled and we were worried, but willing to pay for an automatic as we were already driving on side we weren't used to. when we went back to the airport to return the car ross helped us out tremendously. if it were not for him i think we would have booked with a different rental car company next time we were out there. read more

BEWARE fruadulent charges await you. We rented a car for 6 days in June 2022. Upon return they told us we would be charged for a tire service call. WE NEVER CALLED THEM OR HAD THE CAR SERVICED. They were polite and said they would remove the charge. Two weeks later the charge appears on the credit card, again a nice phone call and they said they would remove it. Two weeks later the charge appears again. This is not a dispute, no work or call was made on the care! This is a scam to wear you down. They have no proof of a service call, no signature, they just add charges and hope you give up. read more

We couldn't be more pleased with our rental experience through Enterprise. We booked the car months in advance and, when we got there, were given a better car then expected (small SUV as opposed to a standard car). The check in process was a breeze; pretty standard. Show your documents and confirm info. We were personally walked to our car and asked if we could be shown how to use it (driving on the left, features, etc) and off we went. Upon return, the woman registering us couldn't have been more friendly if she's tried. She was so friendly, you'd swear you'd been friends. Quite a surprise to us, we prepaid fuel and were reimbursed an estimated amount bc we didn't return it dead empty! That was a perfect end to our holiday! Thanks again for your great service! read more

My husband and I had a terrible experience renting a car through Enterprise. Before our trip, I went online to request a car and was quoted a price. I was very pleased up to this point, it was the interactions at the facility that turned our experience sour. When we arrived (after a long layover and another delayed flight) the personnel at the facility disregarded our quoted price and charged us more than triple what I had originally agreed upon. We ended up returning the car, deciding it wasn't worth the hassle - who knows what reasons they'd come up with to charge us more upon return. If you are renting a car with Enterprise at this facility, make sure you have your quote printed out and BE CAREFUL! read more