From the US. Reservation was all completed through email, was able to pay online or when I got to…read moreMilton Keynes. I was referred to them through the visiting the UK Facebook group, everybody's recommendation was excellent, some said a little pricey, but the customer service, peace of mind and everything that went along with it made it all that more worthwhile. We rented a car, 9 days, picked up a Milton Keynes England, dropped off at Heathrow airport. Took the train from London, Steve. Our reservation guy even provided us with emailed instructions on how to get to the pickup, drop off locations and our hotel all by train until we picked up our car a few days after arrival. We out there for the full insurance even though our Visa card covers insurance, was not that expensive and worthwhile for the peace of mind. We had no mechanical issues, brand new Kia with about 15,000 mi on it. Was allotted 250 mi a day, we drove north all through Scotland, England, Wales and back to Heathrow with no issues. Definitely recommend this company if you want. Peace of mind and if you're all about customer service, which is extremely important when you're visiting a foreign country from your own. The guy who dropped us off at the airport from Heathrow was awesome as was Steve, our original guy we booked with. We opted for the dash cam and found that it did not have one when we went to drop the car off because we wanted the SD card which you are able to buy. When picking up the guy said there was one in there, pointing to the dashboard, not being familiar with their system. System I took his word for it. We truly wanted the dash cam so we can have a view of our last few hours of driving to take home with us. Other than that, absolutely perfect rental for us.

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

Moving house is stressful. I needed a van for this purpose, and I've tended to go with an…read moreindependent car hire elsewhere. It was cheap as chips and the van was an old, banged-up piece of silliness. However, Thrifty turned up on my search and is actually cheaper than my old go-to! Their cars are all very clean, and the van I hired turned out to be a very nice ride. The reason they get the full five from me is that I turned up and - due to aforementioned stress - I hadn't sorted out everything I needed for the hire (read your documentation, people!). However, they were incredibly friendly and helpful and were able to get me going after all. The car worked perfectly, the people were friendly and efficient, the price was more than reasonable and that's about it! Can't really say fairer than that! Perfectly situated for people travelling into Edinburgh as well, so would definitely recommend.

The whole experience was no fuss no muss....The helped me ensure that I would be covered insurance…read morewise before I took the car. Drop off was painless and quick with no funny business. If your from out of country you should come here they will help on your way to discovering Scotland! Remember Dollar Car Rental is in this same location!

The service was great at this location, BUT not happy with Enterprise--we had to go through a toll…read moreand are now charged almost 68 pounds for a 5 pound toll--an "administration" fee of 35 pounds!!!!!! Very underhanded and unprofessional. BEWARE of these companies scamming customers like this.

The service was actually pretty good, my wife was nervous after some of the reviews but we went…read morethere at 7:50 in the morning and it took only 20 minutes to get the car. We did do the pre-check in stuff on line with our information so that probably helped. We got a nice little automatic Audi crossover that drove well enough. It did have a tendency to want to roll backwards on hills like a manual does but it was not a big deal compared to San Francisco. The staff was super friendly and we even got a small credit for bringing it back with more fuel than when we got it (we got a half tank to start). Overall a great experience and would definitely rent from them again if we visit Edinburgh in the future. It was a little confusing to find at first, but there is a lift near a statue of a man that takes you right to it in -b2.

This is a review for the Haymarket location, but Hertz refuses to take responsibility for their…read moremistake, so I wouldnt recommend them anywhere. I picked up my rental car from the Downtown Edinburgh location on 7/23. I spoke with Giorgio at this location. He gave me multiple pieces of incorrect and confusing information. He told me that my car was not prepaid (it was booked via Chase Travel and I received a confirmation of this booking directly from Hertz and was pre-paid). I told him that I did not want any additional insurance from Hertz. He indicated that the £208 amount was for the car rental. When I returned the car on 7/25, I discovered that the £208 amount was for the insurance, which I did NOT want. Hertz refused to refund the charge even though it was their employees mistake and misrepresentation of the charge that confused me. Horrible company. Horrible service. They have lost me as a customer forever

If I could give HERTZ in Edinburgh (near the airport) zero stars, I would. We had reserved a…read moreautomatic, mid-size car, well in advance of our trip. When we arrived, the options given were manual transmission, petrol driven or automatic, electric. While that sounds like a no-brainer, it is NOT. Since it was going to be difficult driving on the left, shifting with our left hand would make driving hazardous to everyone on the road. Reluctantly, we took the automatic, electric vehicle. The HERTZ rep showed us a map of all the EV charging stations in the UK. That map is WRONG. Over half the EV charging stations were broken. Calling the HELP number verified that the particular station we were at was scheduled to be fixed - like 2 months ago. Another 25% would not take credit cards - you needed an RFID card that cannot be picked up anywhere in the UK, it has to be mailed. So, we ended up sitting at an EV station while the car charged - easily for an hour at a time - after we'd spent more than an hour driving from station to station only to find them either broken or not accepting credit cards. This situation was worse in the Highlands and on Islay/Skye. When we found an EV station that worked, it was usually in an isolated place. No restaurants, no shops, not even a nice hiking trail. So we had to sit in the car while it charged. This took a chunk of time out of our 2 week vacation and added frustration and stress to a time we should be relaxing. HERTZ and other rental car companies in the UK need to give renters an RFID card so they can use more of the EV charging stations. We'd have been happy to pay HERTZ at the end of the trip for any EV charges if they'd had given us an RFID card. Bottom line: if renting an automatic transmission car in the UK, be prepared to sit at EV charging stations almost every day because finding one that works is like finding a piece of glass on a sandy beach. Also, having a navigator help the driver with the roundabouts - which are everywhere - is critical. The driver will be having enough trouble staying on the left but merging into and out of the roundabouts can be complex, especially if the roundabout is 3 lane deep. Good Luck!

Don't rent from this location! Incompetent employees that lie to your face then dont take any…read moreresponsibility for over-charges. Go to Enterprise.

Worst location I've ever dealt with. Giorgio, the elderly Italian man who was working the front…read moredesk at the time of our pickup, is not just very slow, but also rude. By the time we had the car for our noon rental, it was 1pm. He was present at our return and didn't even give us the time to gather our belongings out of the car before he demanded the keys and began his painfully slow inspection of the car which was returned in flawless condition. During his inspection, he started wasting our time by inspecting our own belongings, moving them around without consent, before trying to play a gimmick and force me to sign something without even seeing what I was agreeing to. It was then revealed that he tried to charge me an additional day along with a late fee, even though we returned the vehicle within the grace period of the time we actually picked it up due to Giorgio's slow service. Giorgio was forcefully trying to force me to sign despite my dispute against his fraudulent additions to my rental agreement. When I asked for his name to make a formal complaint about it, he threw his hands up and told me to walk across the parking area into the office to get the card. Frustrated, I told him that my entire experience with them was poor and that I didn't feel treated like a valued premium status member. That's when he had his supervisor come over to speak with me. The supervisor wasn't friendly either but at least he wasn't Giorgio. I informed him of everything I mentioned above and that I was told it's ok to return the vehicle at the time I said due to the late pickup. He told me it was him who I spoke to on the phone the day before and from that conversation, to quote him: "No worries, just return it whenever you can." Prior to that, he tried to force me to return it before 11am (a couple priors to the agreed return) because he wanted to service the vehicle, even though there was no notifications for service or even a mention prior to pickup. After speaking to him, he said he would waive the extra day and late fee charge and not to worry about it. Lo and behold, the invoice I received says otherwise. If you want to be treated poorly despite your years of loyalty with Hertz and premium status, come here. If you want to get scammed, come here. Otherwise, you're better off paying a bit extra for a cab to the airport and getting it from people who are professional and have class. And to Giorgio, I sincerely hope you receive the training you require to have even basic manners with customers. You shouldn't be serving people with your rudeness and lack of professionalism. You're better off in an office behind a desk.

In September I hired a car from Edinburgh airport to visit family. The staff were friendly and nice…read morebut I had problems being charged for preexisting damage to the car. The car was very muddy at the bottom of the car but when I saw extensive scratches to the car not shown on the paperwork I contacted the Avis representative. They assured me that I would not be charged for this damage but marked my copy of the paperwork to note the damage. Renter beware - this is the only place they take note of the damage. So when I returned without the paperwork I was charged over 500 gbp. Surprisingly though, when I returned the car, they photographed the damage and emailed them to me with estimates of damage invoiced. Subsequently given this thorough return process I question how this damage managed to go previously undocumented in their system. I felt scammed. Fortunately I was able to recover the paperwork from my family and after a month the charge was reversed and Avis apologized for their mistake. In future I would take more time to inspect any rental car taking photographs, and insist on having any marks recorded. Sadly I will be hesitant to use Avis again in the near future.

I hired a car and was later charged for tyre damage that was clearly pre-existing. The damage was…read morerecorded on the rental agreement before I collected the vehicle, and I was told at pick-up that I would not be held responsible for existing issues. When I returned the car, I explained this to the staff and refused to sign the damage report, as the same damage had already been noted. The agent assured me that no charge would be applied until the matter was resolved. However, Avis still charged my card without authorisation. I emailed customer service on 16 September, received only an automated acknowledgment, and have since had no response despite multiple follow-ups. This is unacceptable service and poor handling of a clear dispute. I've now had to seek a chargeback through my card provider. I strongly advise other customers to take detailed photos of their vehicle at collection and return, and to be cautious about pre-existing damage claims at this branch.

Got a car of Go car rentals for the weekend, Staff were very helpful, Explained the whole car to…read moreme, Was cheap aswell ! Would defo recommend !

Never go with Avis they terrible company they customer service is shocking with answer machine we…read morearrived in edinbrough lithingow at our cottage on same date booked car in a month advance the person did not delliverd the car on date we provided that meant we could not do our food shopping and the person Sid they don't delivery to cottages why allow it then anyway when it finally arrived the guy asked for no documentation or nothing we will not be using. this company