From the US. Reservation was all completed through email, was able to pay online or when I got to…read moreMilton Keynes. I was referred to them through the visiting the UK Facebook group, everybody's recommendation was excellent, some said a little pricey, but the customer service, peace of mind and everything that went along with it made it all that more worthwhile. We rented a car, 9 days, picked up a Milton Keynes England, dropped off at Heathrow airport. Took the train from London, Steve. Our reservation guy even provided us with emailed instructions on how to get to the pickup, drop off locations and our hotel all by train until we picked up our car a few days after arrival. We out there for the full insurance even though our Visa card covers insurance, was not that expensive and worthwhile for the peace of mind. We had no mechanical issues, brand new Kia with about 15,000 mi on it. Was allotted 250 mi a day, we drove north all through Scotland, England, Wales and back to Heathrow with no issues. Definitely recommend this company if you want. Peace of mind and if you're all about customer service, which is extremely important when you're visiting a foreign country from your own. The guy who dropped us off at the airport from Heathrow was awesome as was Steve, our original guy we booked with. We opted for the dash cam and found that it did not have one when we went to drop the car off because we wanted the SD card which you are able to buy. When picking up the guy said there was one in there, pointing to the dashboard, not being familiar with their system. System I took his word for it. We truly wanted the dash cam so we can have a view of our last few hours of driving to take home with us. Other than that, absolutely perfect rental for us.

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

Moving house is stressful. I needed a van for this purpose, and I've tended to go with an…read moreindependent car hire elsewhere. It was cheap as chips and the van was an old, banged-up piece of silliness. However, Thrifty turned up on my search and is actually cheaper than my old go-to! Their cars are all very clean, and the van I hired turned out to be a very nice ride. The reason they get the full five from me is that I turned up and - due to aforementioned stress - I hadn't sorted out everything I needed for the hire (read your documentation, people!). However, they were incredibly friendly and helpful and were able to get me going after all. The car worked perfectly, the people were friendly and efficient, the price was more than reasonable and that's about it! Can't really say fairer than that! Perfectly situated for people travelling into Edinburgh as well, so would definitely recommend.

The whole experience was no fuss no muss....The helped me ensure that I would be covered insurance…read morewise before I took the car. Drop off was painless and quick with no funny business. If your from out of country you should come here they will help on your way to discovering Scotland! Remember Dollar Car Rental is in this same location!

The service was great at this location, BUT not happy with Enterprise--we had to go through a toll…read moreand are now charged almost 68 pounds for a 5 pound toll--an "administration" fee of 35 pounds!!!!!! Very underhanded and unprofessional. BEWARE of these companies scamming customers like this.

The service was actually pretty good, my wife was nervous after some of the reviews but we went…read morethere at 7:50 in the morning and it took only 20 minutes to get the car. We did do the pre-check in stuff on line with our information so that probably helped. We got a nice little automatic Audi crossover that drove well enough. It did have a tendency to want to roll backwards on hills like a manual does but it was not a big deal compared to San Francisco. The staff was super friendly and we even got a small credit for bringing it back with more fuel than when we got it (we got a half tank to start). Overall a great experience and would definitely rent from them again if we visit Edinburgh in the future. It was a little confusing to find at first, but there is a lift near a statue of a man that takes you right to it in -b2.

Arnold Clark, Seafield road East, Edinburgh, said with 2 weeks if we had a problem they would fix…read moreit, From the start we noticed a problem and reported it to them in a couple of days of collection. The said that they would fix it at the time the MOT was booked in a couple of weeks. They didnt fix it because they had to order the part. We took it back a couple of days ago , said they had fixed that but needed to order more parts. The noise from the engine was worse. Yesterday Arnold clark said we would have to live with it because they considered it safe enough to drive. Clearly they misled us from the beginning and to top it all they did not have the MOT certificate for us when we collected it and have still not given it to us. Arnold Clark should be considered a bunch of cowboys and not to be trusted. Especially with used cars. I would suggest you get the AA or RAC to check any used car and not trust Arnold Clarks word for it.. Clearly a case of buyer beware!!!!!!!!!

This is a review for the Haymarket location, but Hertz refuses to take responsibility for their…read moremistake, so I wouldnt recommend them anywhere. I picked up my rental car from the Downtown Edinburgh location on 7/23. I spoke with Giorgio at this location. He gave me multiple pieces of incorrect and confusing information. He told me that my car was not prepaid (it was booked via Chase Travel and I received a confirmation of this booking directly from Hertz and was pre-paid). I told him that I did not want any additional insurance from Hertz. He indicated that the £208 amount was for the car rental. When I returned the car on 7/25, I discovered that the £208 amount was for the insurance, which I did NOT want. Hertz refused to refund the charge even though it was their employees mistake and misrepresentation of the charge that confused me. Horrible company. Horrible service. They have lost me as a customer forever

If I could give HERTZ in Edinburgh (near the airport) zero stars, I would. We had reserved a…read moreautomatic, mid-size car, well in advance of our trip. When we arrived, the options given were manual transmission, petrol driven or automatic, electric. While that sounds like a no-brainer, it is NOT. Since it was going to be difficult driving on the left, shifting with our left hand would make driving hazardous to everyone on the road. Reluctantly, we took the automatic, electric vehicle. The HERTZ rep showed us a map of all the EV charging stations in the UK. That map is WRONG. Over half the EV charging stations were broken. Calling the HELP number verified that the particular station we were at was scheduled to be fixed - like 2 months ago. Another 25% would not take credit cards - you needed an RFID card that cannot be picked up anywhere in the UK, it has to be mailed. So, we ended up sitting at an EV station while the car charged - easily for an hour at a time - after we'd spent more than an hour driving from station to station only to find them either broken or not accepting credit cards. This situation was worse in the Highlands and on Islay/Skye. When we found an EV station that worked, it was usually in an isolated place. No restaurants, no shops, not even a nice hiking trail. So we had to sit in the car while it charged. This took a chunk of time out of our 2 week vacation and added frustration and stress to a time we should be relaxing. HERTZ and other rental car companies in the UK need to give renters an RFID card so they can use more of the EV charging stations. We'd have been happy to pay HERTZ at the end of the trip for any EV charges if they'd had given us an RFID card. Bottom line: if renting an automatic transmission car in the UK, be prepared to sit at EV charging stations almost every day because finding one that works is like finding a piece of glass on a sandy beach. Also, having a navigator help the driver with the roundabouts - which are everywhere - is critical. The driver will be having enough trouble staying on the left but merging into and out of the roundabouts can be complex, especially if the roundabout is 3 lane deep. Good Luck!

National car rental at Edinburgh told me in person and via email that I would not be liable for…read morewear to a tire. I wrote a nice review although frankly the experience was very mediocre. Then I received what looked like malicious spam from Enterprise which is not the company I booked through so I didn't open the attachments. Turns out they waited 5 weeks to charge me an extra 164GBP I have no idea why. Terrible surprise.

Downright horrible experience with these guys at the airport. They lost my initial reservation then…read morehad to wait an hour for them to generate a new one. They up charged on everything for insurance which I was sold for coverage. No one was at the parking center to check out the car for me, so I just left. When I retuned 24 hours later the gal inspected the car with a microscope and told me i caused a small scratch on the front fender. I drove to my hotel and back without incident, so I knew I didn't do it. After a fair amount of arguing I said OK, I paid for the insurance. At that point they informed me I only purchased the basic coverage and not the full coverage and they needed to charge me my $2000 deductible. What a scam these guys are, I have never seen a rental car company act this way. Luckly I also purchased the insurance coverage from Expedia and hopefully they will go after these crooks! DO NOT RENT FROM THESE GUYS!!!!!

This location was fine as to service, etc, BUT Enterprise billed me 68 pounds on a 5 pound toll,…read moreincluding a 35 pound "administration" fee! I paid the toll online. I will NEVER hire from Enterprise again. Crooks.

Car rental process was super easy and return was just as easy! Nadia was very helpful. Entire team…read morewas great to work with. Would rent car from here again.

My father and I came in from the united states to rent a car so we could travel scotland in its…read moreentirety. We had wonderful service from Flo and Jax (?), and the car we were given did a tremendous job (Ford Kuga - 51 mpg and took the highlands like a champ). I highly recommend this location as the team answered all of our questions with professionalism. Thank you!

This location had great service, but Enterprise has billed me 68 pounds for a 5 pound toll, which I…read morepaid online. Now I have to contest the charge. This is highly crooked of them, and will not be doing business with Enterprise again.

DO NOT, UNDER ANY CIRCUMSTANCES, EVER PATRONIZE THIS BUSINESS. Hope that got your attention. Not…read morenormally a screamer but this warrants the caps lock. I rented and returned a car without issue only to receive notice a few days later that I'm being accused of what ultimately amounted to 1,400 GBP for damage to the vehicle. "Damage" that I might add would be considered normal wear-and-tear in any other circumstance. The evidence against me is suspect at best and in at least one instance completely fraudulent. I have photos of the damage (nicks, scratches, etc.) being present at the time of rental. A month later and half way around the world I'm still contesting. I suppose I can accept part of the blame for not checking Yelp beforehand. If I had, I probably would gone elsewhere given the number of outright negative reviews. Buyer, or renter, as it were, beware.

Friendly staff but very poor service. I rented a car for two days and had a flat tire after half a…read moreday in the Highlands. The car had no spare tire. After calling Sixt, they promised to get back with a solution within 60 min. After 60 minutes, they told us we will get a replacement tire within 90 min. After 90 min, they told us, that they couldn't find a replacement, they will recover us and the car within the next 90 min. After again 90 min they told us they will send us a taxi in 90 min. So in total it took more than 6 hours to wait for a taxi. They did not replace the car for the next day, so we had to cancel our tee-time at a golf course with no refund. In the end they charged the full price (incl insurance) for the second day without a car! Everybody friendly but the whole system is grossly incompetent! I am using Sixt all over Europe and in the US and never had such a bad experience! Since weeks I am trying now to get my money back for the second day. No reaction! This is incredibly poor customer service! I will need a lawyer!

We rented a car from here and drove up to the highlands with absolutely zero problems. When we got…read moreto the rental place, we weren't sure that it was the right place because it looks like a garage rather than a rental shop. They have a little portable room for the rental agreements. The owner was fantastic, answered our questions, and even drove us back to our apartment. I will definitely use them again when I come back to Edinburgh.

I rented a vehicle from this business in October 2016. My original plan was to rent for 2 weeks…read morewhile I looked for a car to buy, and then return it after that period. In the first week of my hire I manged to purchase a used car. I was concerned that the owner would charge me for the whole rental period. In fact it was the opposite.. he virtually asked me to name my terms ! I simply opted for a pro-rata charge, to which he readily agreed and refunded me the balance on the spot. This is a very honest car hire company. It doesn't look flash at all, but the prices and the cars are available to suit the budget conscious. I would recommend this business.