I am an American (yes, we are so sorry and ashamed of our president), anyway, I was trying to…read morefigure out the logistics of rental cars for parts of our trip. Archie and Laura were both very prompt, helpful and courteous. I would definitely use their services anytime a need for a Scotland rental came up. Thank you so much for being so welcoming and helpful!

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

The service was great at this location, BUT not happy with Enterprise--we had to go through a toll…read moreand are now charged almost 68 pounds for a 5 pound toll--an "administration" fee of 35 pounds!!!!!! Very underhanded and unprofessional. BEWARE of these companies scamming customers like this.

The service was actually pretty good, my wife was nervous after some of the reviews but we went…read morethere at 7:50 in the morning and it took only 20 minutes to get the car. We did do the pre-check in stuff on line with our information so that probably helped. We got a nice little automatic Audi crossover that drove well enough. It did have a tendency to want to roll backwards on hills like a manual does but it was not a big deal compared to San Francisco. The staff was super friendly and we even got a small credit for bringing it back with more fuel than when we got it (we got a half tank to start). Overall a great experience and would definitely rent from them again if we visit Edinburgh in the future. It was a little confusing to find at first, but there is a lift near a statue of a man that takes you right to it in -b2.

We rented a car from here and drove up to the highlands with absolutely zero problems. When we got…read moreto the rental place, we weren't sure that it was the right place because it looks like a garage rather than a rental shop. They have a little portable room for the rental agreements. The owner was fantastic, answered our questions, and even drove us back to our apartment. I will definitely use them again when I come back to Edinburgh.

I rented a vehicle from this business in October 2016. My original plan was to rent for 2 weeks…read morewhile I looked for a car to buy, and then return it after that period. In the first week of my hire I manged to purchase a used car. I was concerned that the owner would charge me for the whole rental period. In fact it was the opposite.. he virtually asked me to name my terms ! I simply opted for a pro-rata charge, to which he readily agreed and refunded me the balance on the spot. This is a very honest car hire company. It doesn't look flash at all, but the prices and the cars are available to suit the budget conscious. I would recommend this business.

I have a few tips for Americans visiting this Hertz location…read more 1) Give yourself plenty of time to get the car. It took us 75 minutes. 2) If you have never driven in the UK, pay the extra money and get an automatic transmission AND the GPS. Try and get a small or mid-size car as the roads in the UK are narrow. For our car, the GPS was an extra 100 pounds for the 8 day rental and it was worth every penny. Your phone with Google Maps might not update quickly enough to make the many turns needed to get around. And, if you have not previously driven in the UK, watch some YouTube videos on how to survive the roundabouts and narrow roads. 3) Carefully exam your car before leaving the lot for damage. Our car had lots of damage when we picked it up.

This is a review for the Haymarket location, but Hertz refuses to take responsibility for their…read moremistake, so I wouldnt recommend them anywhere. I picked up my rental car from the Downtown Edinburgh location on 7/23. I spoke with Giorgio at this location. He gave me multiple pieces of incorrect and confusing information. He told me that my car was not prepaid (it was booked via Chase Travel and I received a confirmation of this booking directly from Hertz and was pre-paid). I told him that I did not want any additional insurance from Hertz. He indicated that the £208 amount was for the car rental. When I returned the car on 7/25, I discovered that the £208 amount was for the insurance, which I did NOT want. Hertz refused to refund the charge even though it was their employees mistake and misrepresentation of the charge that confused me. Horrible company. Horrible service. They have lost me as a customer forever

Don't rent from this location! Incompetent employees that lie to your face then dont take any…read moreresponsibility for over-charges. Go to Enterprise.

Worst location I've ever dealt with. Giorgio, the elderly Italian man who was working the front…read moredesk at the time of our pickup, is not just very slow, but also rude. By the time we had the car for our noon rental, it was 1pm. He was present at our return and didn't even give us the time to gather our belongings out of the car before he demanded the keys and began his painfully slow inspection of the car which was returned in flawless condition. During his inspection, he started wasting our time by inspecting our own belongings, moving them around without consent, before trying to play a gimmick and force me to sign something without even seeing what I was agreeing to. It was then revealed that he tried to charge me an additional day along with a late fee, even though we returned the vehicle within the grace period of the time we actually picked it up due to Giorgio's slow service. Giorgio was forcefully trying to force me to sign despite my dispute against his fraudulent additions to my rental agreement. When I asked for his name to make a formal complaint about it, he threw his hands up and told me to walk across the parking area into the office to get the card. Frustrated, I told him that my entire experience with them was poor and that I didn't feel treated like a valued premium status member. That's when he had his supervisor come over to speak with me. The supervisor wasn't friendly either but at least he wasn't Giorgio. I informed him of everything I mentioned above and that I was told it's ok to return the vehicle at the time I said due to the late pickup. He told me it was him who I spoke to on the phone the day before and from that conversation, to quote him: "No worries, just return it whenever you can." Prior to that, he tried to force me to return it before 11am (a couple priors to the agreed return) because he wanted to service the vehicle, even though there was no notifications for service or even a mention prior to pickup. After speaking to him, he said he would waive the extra day and late fee charge and not to worry about it. Lo and behold, the invoice I received says otherwise. If you want to be treated poorly despite your years of loyalty with Hertz and premium status, come here. If you want to get scammed, come here. Otherwise, you're better off paying a bit extra for a cab to the airport and getting it from people who are professional and have class. And to Giorgio, I sincerely hope you receive the training you require to have even basic manners with customers. You shouldn't be serving people with your rudeness and lack of professionalism. You're better off in an office behind a desk.

I hired a car and was later charged for tyre damage that was clearly pre-existing. The damage was…read morerecorded on the rental agreement before I collected the vehicle, and I was told at pick-up that I would not be held responsible for existing issues. When I returned the car, I explained this to the staff and refused to sign the damage report, as the same damage had already been noted. The agent assured me that no charge would be applied until the matter was resolved. However, Avis still charged my card without authorisation. I emailed customer service on 16 September, received only an automated acknowledgment, and have since had no response despite multiple follow-ups. This is unacceptable service and poor handling of a clear dispute. I've now had to seek a chargeback through my card provider. I strongly advise other customers to take detailed photos of their vehicle at collection and return, and to be cautious about pre-existing damage claims at this branch.

I booked through Budget which I have done many times in the past with no issue. You'd think that as…read morea returning customer they would've been more understanding and willing to work with me when I made a human error and booked my rental to begin 1 day too early. I was not contacted on the day I should've been there to pick it up, when I arrived the next day they had to void my original booking and charge me a premium to "rebook." I ended up having to pay double my original booking amount. I understand it was my fault but the car sitting at the airport one extra day should not have meant I'd have to pay double. The agent was not helpful or understanding of this and it was an unfortunate way to start a vacation. I will never be booking through budget again.

Got a car of Go car rentals for the weekend, Staff were very helpful, Explained the whole car to…read moreme, Was cheap aswell ! Would defo recommend !

Never go with Avis they terrible company they customer service is shocking with answer machine we…read morearrived in edinbrough lithingow at our cottage on same date booked car in a month advance the person did not delliverd the car on date we provided that meant we could not do our food shopping and the person Sid they don't delivery to cottages why allow it then anyway when it finally arrived the guy asked for no documentation or nothing we will not be using. this company