Good service on delivery But terrible on pick up. Pick up driver only asked for keys after…read moreprompting. no checks made even after asking. Charged £48 for diesel 7 litres, £30 charge + VAT!! Car was filled to brim and less than 1 mile tavelled after top up. unfortunately paid cash & no receipt. big mistake but company didnt believe me & am £48 pound worse off. don't hire from them! Sounds good deal but I will go back to Enterprise for further hires. So disappointed. Lesson learned. Don't go there.

I wish that I could give a negative score. Lady on the phone was great, when I set the hire up and…read moreeasy pick-up from Europcar in Sighthill, Edinburgh. This was a small van, just for a few trips to the tip. I ensured that tank was full and no damage, at drop off. Didn't even think of checking mileage - I filled the tank up just before handover - a total cost of £6.69, for the 2 days. I phoned a couple of days after drop off, to confirm that all was OK and was told yes. 2 weeks later, I notice that PIXO has withdrawn £40.63, using my card details, with no notification or permission. I sent an email of complaint, warning that I would take legal action, if necessary - no response. I left 3 voicemails, over several days - with no response. Finally, a very nice lady answers and said that she had been on holiday and that no-one had passed any messages on. She investigated and said that Europcar had taken mileage readings at the beginning and end of the rental and had told PIXO that I had exceeded the mileage allowance - their total was 600 miles. Astonishing really, since we only used 1.767 gallons of fuel and we only used the van to clear some garden and household rubbish, to Sighthill tip. I am disputing this and I will be willing to go to Court, and there will be 3 of us willing to give evidence, as well as 2 written statements. I have been in touch with Trading Standards, for advice and the guy immediately picked up on the fact that the withdrawal was made with no notification and he has reported this as an 'unfair Business Practice'. I will ensure that my evidence includes the fact that I received no reply to my original email or phone calls. I am now in the process of sending a Recorded Delivery letter, stating my case and a deadline for this to be resolved and my money refunded, otherwise I will proceed to the Small Claims Court.

From the US. Reservation was all completed through email, was able to pay online or when I got to…read moreMilton Keynes. I was referred to them through the visiting the UK Facebook group, everybody's recommendation was excellent, some said a little pricey, but the customer service, peace of mind and everything that went along with it made it all that more worthwhile. We rented a car, 9 days, picked up a Milton Keynes England, dropped off at Heathrow airport. Took the train from London, Steve. Our reservation guy even provided us with emailed instructions on how to get to the pickup, drop off locations and our hotel all by train until we picked up our car a few days after arrival. We out there for the full insurance even though our Visa card covers insurance, was not that expensive and worthwhile for the peace of mind. We had no mechanical issues, brand new Kia with about 15,000 mi on it. Was allotted 250 mi a day, we drove north all through Scotland, England, Wales and back to Heathrow with no issues. Definitely recommend this company if you want. Peace of mind and if you're all about customer service, which is extremely important when you're visiting a foreign country from your own. The guy who dropped us off at the airport from Heathrow was awesome as was Steve, our original guy we booked with. We opted for the dash cam and found that it did not have one when we went to drop the car off because we wanted the SD card which you are able to buy. When picking up the guy said there was one in there, pointing to the dashboard, not being familiar with their system. System I took his word for it. We truly wanted the dash cam so we can have a view of our last few hours of driving to take home with us. Other than that, absolutely perfect rental for us.

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

Imagine if you were pure amazing at all aspects of customer service and started a car hire…read morebusiness. You have just imagined Enterprise. Called due to an emergency forty minutes before the branch shut and they could not have done more for me. I dealt with the branch manager. Whatever they pay him.....its not enough. Class outfit. Not as cheap as Arnold Clack but cars are cleaner and service amazing.

We've rented a car from Enterprise several times in Edinburgh, Canada and the USA. They are always…read moregood. The Sighthill branch in Edinburgh is perhaps not in the best location but they went out of their way to both pick us up and then drop us off after we returned the rental car. Always friendly and professional. Their prices are almost always better than other rental firms too. Highly recommend them.

I had a fantastic experience with this company; they were accommodating despite my booking email…read morenot coming through and me phoning up the day before. Price is good, van was beautifully clean inside and out ready for my use, and it was all explained to me. Had a good time driving the SWB Trafic - very fuel efficient - and upon return they were kind & understanding about the slight carnage I had inflicted upon the front bumper. Would recommend & use again, hopefully not obliterate any wheelie bins next time. Reverse gear is much better for backing up than first is.

Brilliant company clean and perfumed vans in good condition as new as when rolled of factory floor…read more Value for money without steep deposits. Can't fault them too good a experience to go anywhere else. Staff polite and helpful even o out of their way to get you a van at their peak of business.

We rented a car from here and drove up to the highlands with absolutely zero problems. When we got…read moreto the rental place, we weren't sure that it was the right place because it looks like a garage rather than a rental shop. They have a little portable room for the rental agreements. The owner was fantastic, answered our questions, and even drove us back to our apartment. I will definitely use them again when I come back to Edinburgh.

I rented a vehicle from this business in October 2016. My original plan was to rent for 2 weeks…read morewhile I looked for a car to buy, and then return it after that period. In the first week of my hire I manged to purchase a used car. I was concerned that the owner would charge me for the whole rental period. In fact it was the opposite.. he virtually asked me to name my terms ! I simply opted for a pro-rata charge, to which he readily agreed and refunded me the balance on the spot. This is a very honest car hire company. It doesn't look flash at all, but the prices and the cars are available to suit the budget conscious. I would recommend this business.