Moving house is stressful. I needed a van for this purpose, and I've tended to go with an…read moreindependent car hire elsewhere. It was cheap as chips and the van was an old, banged-up piece of silliness. However, Thrifty turned up on my search and is actually cheaper than my old go-to! Their cars are all very clean, and the van I hired turned out to be a very nice ride. The reason they get the full five from me is that I turned up and - due to aforementioned stress - I hadn't sorted out everything I needed for the hire (read your documentation, people!). However, they were incredibly friendly and helpful and were able to get me going after all. The car worked perfectly, the people were friendly and efficient, the price was more than reasonable and that's about it! Can't really say fairer than that! Perfectly situated for people travelling into Edinburgh as well, so would definitely recommend.

The whole experience was no fuss no muss....The helped me ensure that I would be covered insurance…read morewise before I took the car. Drop off was painless and quick with no funny business. If your from out of country you should come here they will help on your way to discovering Scotland! Remember Dollar Car Rental is in this same location!

From the US. Reservation was all completed through email, was able to pay online or when I got to…read moreMilton Keynes. I was referred to them through the visiting the UK Facebook group, everybody's recommendation was excellent, some said a little pricey, but the customer service, peace of mind and everything that went along with it made it all that more worthwhile. We rented a car, 9 days, picked up a Milton Keynes England, dropped off at Heathrow airport. Took the train from London, Steve. Our reservation guy even provided us with emailed instructions on how to get to the pickup, drop off locations and our hotel all by train until we picked up our car a few days after arrival. We out there for the full insurance even though our Visa card covers insurance, was not that expensive and worthwhile for the peace of mind. We had no mechanical issues, brand new Kia with about 15,000 mi on it. Was allotted 250 mi a day, we drove north all through Scotland, England, Wales and back to Heathrow with no issues. Definitely recommend this company if you want. Peace of mind and if you're all about customer service, which is extremely important when you're visiting a foreign country from your own. The guy who dropped us off at the airport from Heathrow was awesome as was Steve, our original guy we booked with. We opted for the dash cam and found that it did not have one when we went to drop the car off because we wanted the SD card which you are able to buy. When picking up the guy said there was one in there, pointing to the dashboard, not being familiar with their system. System I took his word for it. We truly wanted the dash cam so we can have a view of our last few hours of driving to take home with us. Other than that, absolutely perfect rental for us.

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

The service was great at this location, BUT not happy with Enterprise--we had to go through a toll…read moreand are now charged almost 68 pounds for a 5 pound toll--an "administration" fee of 35 pounds!!!!!! Very underhanded and unprofessional. BEWARE of these companies scamming customers like this.

The service was actually pretty good, my wife was nervous after some of the reviews but we went…read morethere at 7:50 in the morning and it took only 20 minutes to get the car. We did do the pre-check in stuff on line with our information so that probably helped. We got a nice little automatic Audi crossover that drove well enough. It did have a tendency to want to roll backwards on hills like a manual does but it was not a big deal compared to San Francisco. The staff was super friendly and we even got a small credit for bringing it back with more fuel than when we got it (we got a half tank to start). Overall a great experience and would definitely rent from them again if we visit Edinburgh in the future. It was a little confusing to find at first, but there is a lift near a statue of a man that takes you right to it in -b2.

We rented a car from here and drove up to the highlands with absolutely zero problems. When we got…read moreto the rental place, we weren't sure that it was the right place because it looks like a garage rather than a rental shop. They have a little portable room for the rental agreements. The owner was fantastic, answered our questions, and even drove us back to our apartment. I will definitely use them again when I come back to Edinburgh.

I rented a vehicle from this business in October 2016. My original plan was to rent for 2 weeks…read morewhile I looked for a car to buy, and then return it after that period. In the first week of my hire I manged to purchase a used car. I was concerned that the owner would charge me for the whole rental period. In fact it was the opposite.. he virtually asked me to name my terms ! I simply opted for a pro-rata charge, to which he readily agreed and refunded me the balance on the spot. This is a very honest car hire company. It doesn't look flash at all, but the prices and the cars are available to suit the budget conscious. I would recommend this business.

Imagine if you were pure amazing at all aspects of customer service and started a car hire…read morebusiness. You have just imagined Enterprise. Called due to an emergency forty minutes before the branch shut and they could not have done more for me. I dealt with the branch manager. Whatever they pay him.....its not enough. Class outfit. Not as cheap as Arnold Clack but cars are cleaner and service amazing.

We've rented a car from Enterprise several times in Edinburgh, Canada and the USA. They are always…read moregood. The Sighthill branch in Edinburgh is perhaps not in the best location but they went out of their way to both pick us up and then drop us off after we returned the rental car. Always friendly and professional. Their prices are almost always better than other rental firms too. Highly recommend them.

In September I hired a car from Edinburgh airport to visit family. The staff were friendly and nice…read morebut I had problems being charged for preexisting damage to the car. The car was very muddy at the bottom of the car but when I saw extensive scratches to the car not shown on the paperwork I contacted the Avis representative. They assured me that I would not be charged for this damage but marked my copy of the paperwork to note the damage. Renter beware - this is the only place they take note of the damage. So when I returned without the paperwork I was charged over 500 gbp. Surprisingly though, when I returned the car, they photographed the damage and emailed them to me with estimates of damage invoiced. Subsequently given this thorough return process I question how this damage managed to go previously undocumented in their system. I felt scammed. Fortunately I was able to recover the paperwork from my family and after a month the charge was reversed and Avis apologized for their mistake. In future I would take more time to inspect any rental car taking photographs, and insist on having any marks recorded. Sadly I will be hesitant to use Avis again in the near future.

I hired a car and was later charged for tyre damage that was clearly pre-existing. The damage was…read morerecorded on the rental agreement before I collected the vehicle, and I was told at pick-up that I would not be held responsible for existing issues. When I returned the car, I explained this to the staff and refused to sign the damage report, as the same damage had already been noted. The agent assured me that no charge would be applied until the matter was resolved. However, Avis still charged my card without authorisation. I emailed customer service on 16 September, received only an automated acknowledgment, and have since had no response despite multiple follow-ups. This is unacceptable service and poor handling of a clear dispute. I've now had to seek a chargeback through my card provider. I strongly advise other customers to take detailed photos of their vehicle at collection and return, and to be cautious about pre-existing damage claims at this branch.

National car rental at Edinburgh told me in person and via email that I would not be liable for…read morewear to a tire. I wrote a nice review although frankly the experience was very mediocre. Then I received what looked like malicious spam from Enterprise which is not the company I booked through so I didn't open the attachments. Turns out they waited 5 weeks to charge me an extra 164GBP I have no idea why. Terrible surprise.

Downright horrible experience with these guys at the airport. They lost my initial reservation then…read morehad to wait an hour for them to generate a new one. They up charged on everything for insurance which I was sold for coverage. No one was at the parking center to check out the car for me, so I just left. When I retuned 24 hours later the gal inspected the car with a microscope and told me i caused a small scratch on the front fender. I drove to my hotel and back without incident, so I knew I didn't do it. After a fair amount of arguing I said OK, I paid for the insurance. At that point they informed me I only purchased the basic coverage and not the full coverage and they needed to charge me my $2000 deductible. What a scam these guys are, I have never seen a rental car company act this way. Luckly I also purchased the insurance coverage from Expedia and hopefully they will go after these crooks! DO NOT RENT FROM THESE GUYS!!!!!

Our recent rental experience with Enterprise UK (Glasgow Central Station to Inverness Airport) was…read morehands-down the most dishonest and manipulative interaction I've had with any rental company, and that's a high bar. We arrived at our scheduled pickup time to find the vehicle not ready. We were told it was "being washed" and had to wait nearly an hour. While we waited--before we were even given the keys--we were aggressively pushed to purchase the extra damage waiver. The pressure was intense to the point of feeling predatory, and it raised real concerns that we were being set up to either buy unnecessary coverage or be blamed for damage later. Spoiler: we were. We were told the vehicle had no damage and asked to sign the condition report before inspecting the vehicle ourselves. Once we finally got it, the boot didn't open automatically--not from the key fob, not from the handle. We assumed this was a normal feature of the model since no issue was noted and we weren't given any instruction or manual. There were no staff on the garage floor to ask. The vehicle also had less than a quarter tank of fuel, forcing us to immediately find a station before even starting our trip--another completely avoidable delay. We returned the vehicle to Inverness Airport well before our scheduled return time. The return agent walked around the car, noted no visible damage, and I explained the boot worked the same way it had at pickup. That seemed to be the end of it... until we received an email falsely accusing us of causing the issue and asking us to file a damage claim through our credit card company. We've sent multiple detailed emails to dispute the charge, offered written statements from all four adults in our party, and requested security footage review. No one has replied. Not even basic documentation was provided that would allow us to file a credit card claim if we wanted to. Just repeated automated messages pushing us to accept responsibility for damage we did not cause. This experience has left us with the unmistakable impression that Enterprise UK is running a bait-and-blame operation, where customers are pressured to pay extra up front--and if they don't, they're targeted with baseless claims after the fact. We've rented cars across Europe and North America, from Enterprise and other agencies, and we've never dealt with anything remotely this shady or incompetent. We will never rent from Enterprise again, and I recommend anyone considering it take their business to literally any company with functioning ethics and a pulse in their customer service department.

I want to preface this by saying that I have had many great experiences with Enterprise and I think…read moregenerally they hire some incredible people. I have been an Enterprise Plus member for years and have rarely had a bad experience. That is until I met Shannon, who is a part of the Enterprise Glasgow team. We were in Endinburg when the Queen passed last month and it caused crazy traffic problems and detours in the city the day our car was due. We communicated with the local Enterprise office and let them know we drove around for 2 hours attempting to get to the Waverley Station drop off and confirmed with them via email that the City Center Location would be fine. I parked it there and even walked to Waverly to give them the keys so that the car was safe. The enterprise representative assured me everything would be fine and they would not charge us extra for dropping it at the wrong location. He thanked us for our efforts and said others were just leaving cars on the side of the road because they were experiencing the same issue. Shortly after, Shannon emailed and informed me that we were charge an extra day (the city center location was not open Sunday so they couldnt process the return until Monday). I emailed back politely and explained all the conversation and communication we had with enterprise and the representative. She emailed back a one sentence reply letting me know that we were still being charged even though I sent her all of the communications showing that we had arranged with her co-worker and we confirmed there would be no extra charges. Shannon hasn't responded to 3 emails to try to talk it through. Shannon refused to respond to the confirmation that I gave her from Enterprise confirming we returned on the correct day. Shannon was extremely unhelpful and unresponsive. Shannon is the reason I will no longer be renting from Enterprise. It is sad to think that one employee can ruin the reputation of an entire organization from my perspective. For her to not respond and not understand that I literally went above and beyond trying to do the right thing and spent extra time on my VACATION to be a good person is really frustrating. I hope this message gets to Shannon at Enterprise Glasgow because she refused the 3 other attempts to try to solve this issues.

I moved flat a couple of days ago (something I don't relish doing often), and needed to hire a van…read more Most places won't hire to under-25s, but I managed to find this place out near IKEA that would. First impressions - it doesn't quite compare to the Europcar and Hertz style of car hire. Their office was shared with another company, and the business was in the process of changing hands, so everything was a bit scatty. In terms of the van, it was great and did the job just fine. Their rates are pretty reasonable in comparison to some of the bigger van hire places in the city. One thing to bear in mind is that it's not central in the city, being located out by the bypass. Worth bearing in mind if you don't have a car to get you there. On the whole, I would use these guys again. Although they are far out, the prices are cheap, and this was the most important factor for me. If you want an alternative to one of the international companies, give them a go.

New company here now had no problems great van nice people was able to return 8pm very happyread more

I had a fantastic experience with this company; they were accommodating despite my booking email…read morenot coming through and me phoning up the day before. Price is good, van was beautifully clean inside and out ready for my use, and it was all explained to me. Had a good time driving the SWB Trafic - very fuel efficient - and upon return they were kind & understanding about the slight carnage I had inflicted upon the front bumper. Would recommend & use again, hopefully not obliterate any wheelie bins next time. Reverse gear is much better for backing up than first is.

Brilliant company clean and perfumed vans in good condition as new as when rolled of factory floor…read more Value for money without steep deposits. Can't fault them too good a experience to go anywhere else. Staff polite and helpful even o out of their way to get you a van at their peak of business.