i was actually at the travel shop on hanover street, but this doesn't appear to have a page on yelp :( however customer service and available items are the same across all lothian bus travel shop sites! so here goes the review....
monday night, exhausted after a long non stop day at work where my to do pile literally grew by the hour, i arrived at the lothian bus travel shop to renew my bus pass for another 4 weeks. as i approached the shop i could not believe it but the queue was almost literally out the door!!!! this actually almost made me turn away but since i need a bus pass to get to and from work i grumpily joined the queue and started immediately twittering my annoyance...
however, no rant was actually needed. there were only two women that were working behind the counter, but thanks to some amazing customer service it was probably less than ten minutes til i was the front of the queue! i happily jumped up to the counter, handed my pass over (another 4 weeks please) and paid and then marched myself out the door.
seriously though, the queue kept growing as i was waiting and was just as long when i left as when i came in and these two women behind the counter never stopped being friendly, polite, and smiling. they did their best to keep the queue moving and to keep everyone happy. i was very impressed and grateful that my wait time was kept to a minimum. in fact i even heard the woman apologise to a customer for the long wait, nice touch!
it's good to know that even at a bus shop where people have to go to get or renew their bus passes, customer service is still a high priority. well done lothian buses, i ride you with pride and customer satisfaction!! read more