I read lots of negative reviews but I just say we had an easy and wonderful experience with everyone at Edinburgh Hertz. Gabriel checked us in and could not have been nicer. We got the full insurance and that was good because we got a flat tire in Skye and was refunded upon return. I recommend! read more

We had a deeply disappointing experience with Hertz. Due to a simple mistake, we accidentally booked our rental car for a different airport than the one we arrived at. Instead of working with us to find a reasonable solution, the Hertz team took full advantage of the situation and charged us nearly double the standard rate for a basic car. Even after we found a significantly cheaper option elsewhere and returned the car early, we were still forced to pay the full inflated amount. No flexibility, no understanding, no effort to make things right--just a rigid, profit-driven approach that felt more like a trap than a service. I understand mistakes happen when booking travel, but the way Hertz handled it was predatory. We'll be avoiding Hertz from now on, and I'd encourage other travelers to be very cautious. There are better rental companies out there who won't punish you for an honest error. read more

Prepaid my car as a Gold Plus member and spent more than an hour wait in line to pick up my vehicle. All other rentals have small to no lines. Big mistake on my part. read more

Hertz Rent A Car - Long long wait to get a car - Car Rental Near Me

If I could give a negative 5 stars I would! Please repost & I sincerely ask others to repost as much as possible. In today's society NO ONE should support a company who will treat special needs people & handicapped people in this manner. WARNING to anyone using Hertz rental. Our reservation was for picking up a car at 11pm. Our flight was delayed 15 min & Hertz was notified of the delay by Edinburgh airport employees helping us & pushing my wheel chair. We get to only be informed by not only the other rental company place agents AND actual airport employees (proving it was not slander on the other rental companies) that Hertz had closed & left BEFORE 11pm which was Our pickup time. Numerous calls led to hang ups, no answer or automated answers which hung up before you got very far. They left a handicapped woman, an Autistic teen & my husband & son stranded in a foreign country airport over an hour until other people helped. However at past midnight there were very little transport options. When we finally got a hold of a person at Hertz, they tried to INCREASE the cost of the rental EVEN at a corporate account pre-set rate even though we would have the car 1 day less. This is how HERTZ car rentals treats their corporate customers & handicapped customers. On top of it all we called Hertz & asked to speak to a manager & never received a call back even after VERY clearly letting the Hertz people know the full details & still not a word except to increase the price on us. Please don't help this company continue this atrocious behavior!! Companies like this need to be canceled!! read more

Hertz Rent A Car - Me in a wheel chair to prove I a. Handicapped & none of this is exaggeration - Car Rental Near Me

I have been standing in a long line that isn't moving at Hertz for the past 30 minutes, none of the other rental companies have a line. This is ridiculous. read more

Hertz Rent A Car - Car Rental Near Me

Avoid Hertz at EDI airport! We rented a Tesla model 3 and was charged for a scratch that was not caused by us even though WE SENT PICTURES OF THE SCRATCH ON THE PICKUP DAY! When we picked up the car, there were already many scratches and we had to spend lots of time to take pictures. We even walked back to let the front desk know. The front desk told us that it would be fine as long as we sent pictures to their email Edinburghairport@hertz.com. Since there were many scratches, it also wasted our time to organize and send all pictures out. After we returned the car, we received an email that they immediately put a GBP 399.50 damage on our credit card without any communication with us before making the charge, and they attached a picture showing a small scratch, which was one of the scratches that we have taken pictures on pickup day and sent to them. We immediately emailed them but no one contacting me except auto replies. I was furious because 1, they didn't take a look at my reports; 2 they didn't communicate with me but just placed that charge on my card. We were lucky to at least have a proof because we arrived at a sunny bright day and had time to examine the car so we had pictures of all scratches. If we arrived in dark time and was in a hurry, we would have no proof. I am now waiting for their replies. If they don't drop the charge, I have to go through lengthy legal process to deal with this. We used rental companies in many different places and this one was the worst. Special warning to fellow Americans: Hertz EDI doesn't operate the same way as other Hertz in the US. We trusted this brand, which is a mistake. Hertz EDI presumes all scratches and damages were made by you. read more

Hertz Rent A Car - Car Rental Near Me

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May 2023 - Do NOT rent an EV in Scotland right now. We were persuaded to rent an EV by Hertz' offerings. The infrastructure is not here (unless you are familiar with the ChargeScotland app, and even then). Wait 3-5 years before renting an EV. The laws are changing here, but car rental companies are pushing EV's before they can guarantee a reliable charge. The price of electricity is skyrocketing in Scotland, so the idea that you have a cable that can do a slow charge from a regular outlet is met with resistance from almost everyone you ask, including hotels and b&b's (one hotel we stayed at had their outdoor outlets padlocked and a permanent "out of order" sign on them). Once we starting coming across issues (charging stations down, apps that don't work, hotels that don't know how to use their new charging stations), everyone here had a story about how absurd it is that anyone would rent us an EV at this moment. We went through 12 (yes, 12) episodes of trying to charge somewhere, either charging stations or regular outlets, before we had success. This included begging a hotel to let us charge the car next to their golf carts (because the car was dead). The Hertz counter staff was incredibly nice. Gave us a QR code to find charging stations and informed us of the Shell Charging stations they have a FOB for. The shell charging stations are few and far between, and not outside of major cities. The QR code helps minimally. This is where the ChargeScotland app/website comes in. We went through 7 (Seven!) charging stations through ChargeScotland. 3 we're down, the other 4 didn't work even though they were listed as functioning. If you are vacationing, planning to drive around, terrible idea to get an EV right now. This is coming from us and the incredibly wonderful locals we met through this process. Get a gas car. read more

Be careful for fraud on pre/post rental damage reports. They no longer walk around the car with you to confirm damage prior to your rental - they email you a file with the pre-existing damage on the car, and so you've got to trust that they've not falsified that data, or missed something that's there. Huge fraud potential. When I returned the car a day later after having driven it for an hour with no incident, parked it overnight with no incident, and returned it after an hours drive with no incident, they charged me for additional damages. Fraud potential, realized. So cleverly for them and their lawyers, it's their word against mine, and I'm the one who signed the documents taking responsibility. My credit card insurance will cover this, so I'm not out the money, but I'm out the time and frustration and nonsense in my day. All so some skeezy manager in a local branch can better hit their revenue targets. Where you've got a damages system like this that is open to fraud, and a decentralized network of managers incentivized to squeeze customers to hit internal financial targets, fraud happens. A + B = C. Bring on the class action. I'm happy to be plaintiff #1. read more

Everyone is always complaining on the reviews about Hertz rental at the Edinburgh airport. My experience has been completely different. The guys at the counter when I picked up the car were nothing but nice, and quickly got me in my car. When I returned my car the guys were very helpful, it was fast; I wasn't there for more than 3 minutes, my car was returned and I was on my way to the airport. I give them an a++!! read more

The wait was pretty long to get the car. They try to claim fake damage to the tires - no damage but they smudge the tire by stepping on them. Surprised because Hertz in the USA seems reputable, but not in the UK. This happened to me on 2 different rentals (same trip) and no other car rental company. Very disappointed. read more

Waited in line for 30 mins, finally get called up to only wait another 30 mins because they didn't have a car ready, they then tell me to go outside and see the crew and they will show me my car. I go out there and they tell me it's still not ready and it will be 5-10 mins. Well that 5-10 mins turned into 35 mins before the car finally showed up. read more

I always find it funny reading reviews which clearly come from disgruntled customers who's stories grows arms and legs lol Their poor planning is the rental cars emergency such as not bringing the correct documentation but the company should rent. Never mind the asset costs thousands oh no it's the companies fault you didn't bring the driving license. They take cars with damage excesses and don't think maybe I should throughly inspect and document with my smart phone images and videos....literally takes minutes. The amount of waiting in line complaints but they all want the cheapest price and pick up at an AIRPORT where the car rental company has no control over flight delays etc so yeah there will be lines. Plus Mr didn't bring his liense and wants to argue with the agent for an hour holds everything up but oh no it's the companies fault. The I booked a BMW 3 series sixt months ago,........ it clearly says category of car then gives you an example (BMW) or similar. Also why do they think the car sits for 6 months in a parking space waiting for them. Cars make them money like come on!!! of course it will be out on rent and maybe it will be damaged needing a service etc that's why they can't guarantee the BMW you think is waiting for you. I could go on and on I would love to hear the actual truth of these reviews from the agents cause I think these reviews are a false representation a mean why would ANY company go out their way to "SCAM" people especially reputable companies that have been around for decades lol mistakes can happen of course but come one, oh I love the ones who go on a rant about Avis as an example and say " I went with Hertz and ended up getting perfect service I advise using them" only if you go to Hertz review the same person is complaining on their page. Or look at their profiles and all their reviews are complaints. Says it all! Don't take these reviews seriously unless you can hear the other side! read more

DO NOT RENT FROM HERTZ! We have Hertz gold and had a reservation booked for months before our trip to Scotland....when we arrived they didnt have a car for us. In fact, everyone on our flight (baggage was delayed coming off the aircraft because of some malfunction) that had rented thru Hertz did not have a car waiting for them. When Americans fly to Europe they expect the same experience that Hertz provides domestically - superior service. Not the case in the UK. Forget about brand loyalty. This is an entirely different company and whoever runs the European operations should be fired. We ended up having to use Eurocar and paid double the price. read more

stay as far away as you can. I had to return THREE vehicles, horrible customer service you can't get a hold of, and like lots of other customers was completely scammed when given a defective car that immediately blew two tyres and was then charged nearly 800GBP for the two tyres. they claimed there was also a scratch but couldn't provide a picture. the lines to pick up were 1.5-2hrs each time. HORRIBLE HORRIBLE management choose any other company in edi. read more

Hertz Rent A Car - Car Rental Near Me

Review is for the return experience. Hertz is at the end of the rental car return area, but also seemingly the least busy. We were the only ones dropping our car off. The people on duty was a really nice fellow who reviewed our car quickly and efficiently. Drop off experience was seamless and it's about 7 min walk until you reach terminal doors. read more

All of these reviews are accurate. We have been in line about 25 minutes and are maybe half way to the front. These is literally NO LINE at ANY of the other rental car desks. Looks to me like Europcar has the most cars here, but there is also no line at Alamo, Enterprise, Avis, or Budget desks. I will not use Hertz again if I travel back to Edinburgh. read more

I had a similar poor experience to two of the most recent posts with regard to alleged tire damage. I drove the vehicle throughout the rental period and I'm 100% certain I did not hit any curbs, pot holes etc. We picked up the vehicle at 6pm on a November night which was dark and cold. Given the slight nick on the wall of the tire that was there upon return, we'd never have seen it on the damage walk around inspection. I was slightly suspicious by how quickly the return agent found the alleged damage. He stated that the fully comprehensive insurance policy would cover the damage. I didn't take out damage insurance with Hertz. So I'm out $200 on a my word vs theirs. The whole incident didn't feel 'right'. I've been driving for nearly 50 yrs and never damaged a tire! One to keep an eye on if you intend to hire from Hertz Edinburgh Airport. My rule of thumb is if 3 people take the time to voice their concerns in writing there's 10 times that amount out there. Be observant. read more

Hertz Rent A Car - Car Rental Near Me

I will never rent a car from Hertz UK again. First issue was the +2 hour wait to pick up my reserved car. Second issue was the inability to contact them on their emergency number when we had an issue with the car during our trip. The third issue was a £42.00 fee to simply contact me by email of a parking violation. This fee did not cover the parking violation, only their processing of the contact. I could understand a small fee, such as £5.00 or less, but £42.00 is ridiculous. You may want to immediately cancel your credit card after your trip to avoid being automatically charged. read more

This was a drop off location for me and the service was great. We had a bit of luggage and it was raining so the lot attendant arranged for a cab to take us to the terminal. He even made sure the taxi would come because they usually refuse to pick up passengers for a short ride. Best 6 quid spent because the airport signage for pedestrians is atrocious. read more

I'm in line for an hour; haven't moved. There are 2 people handling the counter and a line 100 customers deep. Horrible. Rent from ANYONE else. read more

Hertz Rent A Car - 2nd half of line - Car Rental Near Me

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Absolute farce!!! DO NOT USE THIS RENTAL COMPANY!! Arrived at Herz at Edi Airport and they charge me £275 for a tiny paint chip at the back of the car. When I said I hadn't done it the guy shows me a picture on his phone with no validated time or date, taken into the sun, so poor quality/streaked, and tries to convince me the chip waan't there before - hard to tell. However, even if the chip occurred whilst in my possession, £275!!! That's normal wear and tear anyway! Are you kidding me?! Other people appear to have paid £40-70 according to Mr. Google. What a joke!!! I will NEVER rent thro' Herz again. read more

Hey, YOU. The one reading this review, considering renting from Hurtz at the Edinburgh Airport. Did you just come off a 13 hour flight and think you'd be able to pick up your car and be on the road within, say, 30-40 mins of getting your bags? NOPE. See the photo above. Do you want your initial experience of Scotland to be waiting for at least 2hours for a car from Hertz? Then by all means this is the place for you! Miserable experience, and they'll make sure to scare the crap out of you to get the insurance. Stay away. read more

Hertz Rent A Car - Edinburgh Hertz! Put ur holiday plans on hold for 2+ hours while we look for a car 4 u. FYI, there were 20 people behind us - Car Rental Near Me

What a joke! We rented a Mercedes for 4 days and they gave us a filthy Kia and said too bad. The man says a Kia is a luxury car and equivalent to the Mercedes we reserved. He refused to make it right. What can you do, you're just stuck driving a filthy Kia. Looked like it had been used for a work car. Every corner had a mark and the seats wow, disgusting. We're Gold Members so generally we get great service. This time they charged the old card on file (which had been cancelled) and didn't even bother to tell us that it was declined. Our cc company notified me that hertz had tried the old card. I call hertz to make sure they charge the correct card (which was In their system) and am told that everything is fine and the card has been charged. We arrive to pick up car and we're not on the list. We have to go in and then the guy lies saying he charged the new card and it was declined, I know this is a lie because I had the communication from our cc company. He then makes us take the filthy Kia instead of giving us the Mercedes that was sitting out there. I show him my confirmation and that it is a Mercedes. He lies and says Kia is a luxury car, lol and he's going to swap it and we have to take the Kia. What a joke! read more

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DO NOT RENT A CAR FROM HERE!!! My friend and I are both under 25, so we cannot rent from many rental car places. We looked and booked with Hertz MONTHS in advance in order to ensure we can get an automatic vehicle that will fit with our age restrictions. We get there and there is a huge line that hardly budges for 50 mins. When we are finally seen by a representative she says that they no longer have any automatic cars that we are able to rent. She doesn't offer any alternative and just suggests that we cancel our reservation and look elsewhere. Unless you want to be screwed over and left without a car, do not rent from here. read more

I would give zero stars if it was an option. horrible horrible (horrible!) customer service. Initially rented an electric vehicle. They failed to give us the RIFD (CPS) card that you need at EVERY charge station. This is after the agent assured me we could use our North American credit card at every station. 100% false. So, on day 2, we were forced to cancel our plans and return to Edinburgh to exchange for a fuel vehicle. No assistance given by Hertz - only sassy attitude. "Who even rents an electric? We only have them since the government forces us to have 30% electric fleet. When I asked them for the price of a new vehicle I was told it was 300£ / day !!! Actually. But he *may* be willing to offer a discount. I found my own rate on Expedia for 25£ a day. No apologies, no effort to help us find a solution. To top it off, they charged us extra for failing to charge the car to 80%. read more

Do NOT rent from Hertz in Scotland or Ireland. They're awful--total SCAM ARTISTS and I'm a gold card member in US. They told us we'd have an automatic mid-sized car. Nope. They forced a mini-van sized Mercedes on us, charged us a 90 pound upgrade fee, added a bunch of other fees that i've never been charged and our car rental fee quickly tripled. In Ireland, they forced a baggage loss protection fee on us, plus a bunch of extra airport fees. When i tried to complain, they said, this is all we have for you. The GPS did not work. Second driver fee--not normal in US, and only one of us wanted to drive. Added gas fee. All done without my ok. Get ready to pay $200 plus a day, if you rent from Hertz and you're from the US. They have you and you're stuck. Highly unrecommended! read more

Seconding so many reviews but particularly the one about EV cars in Scotland. We booked an automatic MONTHS in advance. We had absolutely no wait, but were told there were no automatics available and we would have to drive a manual (which neither of us knew how to drive). The employee could tell that was not an option for us so he told us we could do an EV. He told us we would love it and that it was a premium car. Gave us some info about the Zapmap app for charging stations and made it sound VERY easy. Surprise- it's not. It was a nightmare. There are very limited charging stations available. We drove from Edinburgh to Aberdeen. Then to Inverness. Then to Glasgow. We had to plan our entire trip around these ridiculous charging stations. 99% of the time, they didn't even work. They required apps that didn't work, ID cards we don't own as non-EV owners, etc. Many were out of service. They are so few and far between especially in the Highlands. Even though they provided us a card to use at Shell Recharging Stations, strangely many Shell stations that said they had EV stations available DID NOT. It was OUTRAGEOUS to have to determine recharging times and to spend at least an hour sitting in this idiot car while it charged each time. Hotels did not have charging and neither did most gas stations. Most placing with stations were impossible to figure out, even with the apps it said to download. It also appears they charged us an additional $237 dollars for this EV (in addition to the $400+ we had already paid to book the car) AND DID NOT TELL US ABOUT THIS ADDITIONAL CHARGE. Thank god we are fun and fabulous and had a great time anyway but an EV in Scotland could seriously ruin your trip. Do not let Hertz push this on you. Honestly wtf is the point of booking an automatic and paying upfront months in advance to not even be guaranteed anything near what you paid for?! I would strongly encourage people to never book with Hertz and this has fully put me off the idea of ever purchasing an EV (and that is coming from a Californian where Tesla is the norm). read more

Don't rent a Hertz car in Scotland. Began with very slow check in at EDI and the single desk agent continuously complaining that his coworkers did not come to work that day and so he had to do everything. After 4 hrs of driving, we had a flat tire in a construction zone about 60 miles from airport. We have been renting cars around the world for about 40 years and never had a flat tire or accident. Thus began a 32 hour horror story that ended with us renting a different car from a different company (Eurocar) at Glasgow airport. This included Hertz transporting us and the car with the flat tire from the location of the flat tire to our B&B an hour farther away. Then they said that we should call in morning and they will send someone to fix the tire. We did call and they asked me to find tire size, then said they did not have that tire, and asked us where the nearest Hertz office was (we had no idea since this was our first time in Scotland). They sent a taxi to take us to what they said was the nearest Hertz office another 40 miles distance, at the ferry terminal to/from Belfast. It is a new big stand-alone place with no other businesses close by. The taxi dropped us off and we walked in and there was no Hertz office (ferry agents there said it closed 4 years ago). Called Hertz again and after 3 1/2 hrs wait and multiple calls they sent another taxi to take us to the Glasgow airport, where they said we would be provided a car. This is 3 hrs north of our B&B and we have not eaten since 7 am. You know how this is going to end. When we arrived at the Glasgow airport and the taxi dropped us off by the Hertz lot and counter, we discovered that everything was locked up and dark at 4:30 on a Monday afternoon. Agents from other car companies told us that they seldom see anyone at the Hertz counter. Called Hertz again and they said they would check around other offices in Glasgow. After an hour we were told over the phone that we should get a hotel near the airport and come back to the airport Hertz counter in the morning. At that point we gave up on Hertz, since we still had not eaten anything since 7 am and had no toothbrush etc (they were at our B&B 3 hrs south). So I told the Hertz person on the phone that we were giving up on them and were going to rent another car and drive back to our room. We did that and had a good experience with Eurocar (thanks Marta at the Eurocar Glasgow airport desk). Didn't arrive at the B&B until 11 pm. The next afternoon, we got a call from someone at the Hertz recovery agent asking where the recovery truck took our car with the flat tire that morning! I answered "how should I know". During this saga, every taxi driver (2 of them) and recovery truck person (3 of them), and the Eurocar agent in Glasgow, told us that the standard procedure for our problem is for the rental car company to bring you a different car, to the location of the unrepairable flat tire, within a reasonable time, and not make you taxi around the country on wild goose chases to closed Hertz offices. Of course this is not the end of the story since I am still dealing with Hertz and the AAA Hertz desk and the insurance company. read more

Hertz car rental at Edinburgh airport is a disaster. They refused to give us a car because we were earlier than the arrival time on our pre paid reservation. They offered us a car at three times the price which for an 18 day rental was a large sum. Robin the manager was no help and in fact said she would be happy if we rented from another agency. read more

Watch out for shady business practice with hefty upgrade fees and charging for damage on cars with damage already on them (not repaired prior to loaning then again). Charged more than was agreed upon and then they won't discuss it with you at the return. Go somewhere else! read more

This place is a disaster! You'd think that a car rental company at a busy airport would be more efficient, but you'd be wrong. We showed up on time and waited, and waited, and waited some more. They need more staff working at this location. Once we were finally seen it was all good, the service was friendly and we got a great car, but come on Hertz, you need to do something about this location! read more

We arrived at the airport at 10:00. My husband waited in line at Hertz for a car for over two hours. They only had two people working at a time, and it took them 20 minutes to help each customer. This would not be terrible if there were only two people in line, but there were people lined out to the door outside. Hertz had the longest line out of all the rental car agencies. I would definitely not book with them again. read more

As you can see from the other reviews, this Hertz location employs extremely aggressive sales practices to get your money. In our case, they took advantage of us being tired tourists from North America and scared us into upgrading to a more expensive car and insurance than we needed. Upon arrival, and with very little sleep (which I am sure is not lost on Hertz), our trusty Edinburgh Airport Hertz desk agent told us our cell phone GPS would not work in Aberdeen or Inverness. She strongly recommended we upgrade to a car that had GPS which, coincidentally, is only available in their most expensive rentals. She also freaked us out about insurance and said that any damage or scratch (at all) would be very costly for us unless we had the complete coverage. In Scotland, she said, I would be charged the total cost of the car up front while they sorted out the damage which may take months. Yikes! So, we agreed to their terms and went on our way. Turns out, they have cell towers in Scotland and our cell phone GPS worked just fine. Ironically, our car's purportedly superior GPS was unable to recognize many of the addresses we wanted to visit. Glad we had our cell phones because otherwise we would have been stuck. Our original online reservation was for $284. After she BS'd us with the upgrade and insurance, we ended up paying $930 for 4 days of driving a gutless Mercedes with sub-par GPS! I contacted Hertz customer service and complained. They never got back to me. I called them back a few weeks later and after 20 minutes on hold, they promised to escalate my case. They sent me an email just now saying that since I agreed to the terms, I was liable for the full amount. I replied to say their response was unacceptable and restated my case. They replied with a partial refund, which is what I requested. While I appreciate the refund, I am not a fan of their business practices, nor the stress and bother they put me through. Does Scotland have consumer protection laws? Does their tourism agency care? read more

NEVER going with a Hertz again, especially out of Edinburgh. Where to begin. We were already in bad moods because KLM had lost our luggage, so then we get to Hertz for our pre-paid rental, and had to wait an hour before even getting to the desk. Finally get to the desk, the guy keeps trying to sell us upgrades, and I finally look at him and say we are tired and want to get out of here, I. Don't. Care. About. This. Give. Us. The. Car. Finally get into the car, and get onto the road. Everything seems ok until we go to return the car to the airport. The address they have to return the car? Yeah it brings you right to the pay to park lot. We went in, and figured it out that you can't cut through to the Hertz section, took less than 5 minutes, and had to pay almost 4£ for it, which is absolute bull. Finally figured out how to get into the Hertz lot and it's not clear then where you actually drop off the car then either. So now I have to call the airport parking and make them refund me my 4£ because I refuse to pay almost $8 for non-parking because Hertz there is incompetent. Unreal. read more

I experienced the same - they give you a scary option that if the car is even scratched, you have to pay some 800GBP excess, but if you pay 18GBP / day super cover the excess will be paid by the company. With this condition, and after all the pre-booking, you have no option to accept and discovering that the cheapest quote on the net became the most expensive in real life. My 4 day car rental became 200GBP (50 a day!) apart the fuel. I drove carefully a nothing happened. If you risk and do not opt for the 18/day super cover, double check very very carefully for any scratches and small indentations on the car. The car given was a nice Audi and was very glad about hence the 2-star. read more

I've driven quite a bit in Europe and have used Fox/Enterprise/and Europcar. I foolishly thought all rental car companies were created equal. Alas this is NOT true! I wish I'd read the yelp reviews before I picked them. We felt like we'd been scammed. We arrived after our set pick up time (meanwhile if you arrive one hour past your set drop off time- they charge for a full day). We'd prepaid and reserved. I tried calling with our new arrival- conveniently no one answers. I've picked up late and dropped off late (dropped off late with no additional fees I might add) with all the other rental car companies I've used. Hertz made an over exaggerated fuss about our late arrival. Said it's their policy not to hold cars during the height of the summer. It's September 23rd. Still busy season I know, but I think the height should be reserved for July/August. Our original quote was $240. We ended up paying $1700. We should of walked around the facility and priced via the other agencies. The agent schooled us like we were children, didn't bother going over the driving rules of their country (every other rental agency has), avoided eye contact, and was clearly just there to increase our rates. I will never use any hertz company again and will pass it on to all my friends. Seeing as I'm in travel groups that boast over 200K members. You just shot yourself in the foot hertz. But then per your customer service, I'm sure you don't genuinely care. read more

Hertz at the Edinburgh Airport is a total ripoff. I rented a car through Orbitz and purchased a damage collision policy with it. When I arrived to get my car I was told that there is mandatory insurance for all Hertz rentals in Scotland. I agreed to a new total price for the car, insurance, and GPS. The new total price went from the original cost of $647 for the car for 17 days to $1400 for the car, insurance, and GPS for 17 days.I returned the car 7 days early and was charged the original cost of $647 for the car PLUS $1400 for insurance and GPS. My credit card company conducted an "investigation" and determined that I had been duped by Hertz and what I signed made the charges legitimate. $140 per day for insurance !!! DO NOT RENT FROM HERTZ AT THE EDINBURGH AIRPORT. If you do, be aware that there is no mandatory insurance requirement in Scotland and that your own auto insurance or that provided by your credit card is sufficient. These people are professional scam artists and know that you aren't going to cancel once at the rental desk. read more

DO NOT RENT A CAR FROM HERTZ, especially from Edinburgh Airport. They do everything in their power to get you to upgrade and pay more than planned. It went on for 30 minutes until I firmly told them that I was not paying any more than planned! Then they told me they didn't have the size car I ordered and tried to charge us more for the larger car. Also I had paid for supplemental insurance and showed them the certificates at the beginning, but they still slipped charges for those very insurances onto our contract. We were at the counter for over one hour, furious by the time we left. Darius s and his manager are not to be trusted!! Big scam!! read more

Car operated well with no problems, however, the rip off of an administrative fee is unacceptable. Avoid Hertz, I received a parking ticket, 42 pounds, I am contesting. Hertz charged my credit card the amount of fine and then another 42 pounds as an administrative charge, just arbitrarily doubled the fine, no standard fee they just doubled it and no good way to contest it, I am done with hertz, what a rip off read more

Worst car rental ever. I was so disgusted with them that I swore I will never rent from Hertz anywhere in the world. The wait time to pick up the car was endless, but that is also true of other European countries. I specifically booked a 5 doors car and they gave me a 3 doors despite my objecting to it, and clearly expressing my "not wanting" to accept the car. I always rent 5 door cars, and in no other country have I ever been forced to take a 3 door instead...never, ever...other than at Hertz where to force me to take the car the agent came up with unbelievably ridiculous reasons. The agent claimed that this was the only car they had (in the class I was renting) which had a spare tire and all other cars didn't have one because when they get used Hertz does not replace them. When I did pick up the car, it was dirty and it was impossible to see if there were preexisting scratches or damages to the bottom section of the car. I stated to the agent that I would sign the agreement to the car conditions only if he would specifically make an annotation that it was not possible to discern the car's conditions because it had not been cleaned properly by Hertz when previously returned. The agent refused to take such note and sent me back to the rental desk, where I was finally able to have that annotation made, after having waited online again. The whole rental took almost two hours, which is just about ridiculous. My bottom line is quite simple. I do not appreciate being patronized, taken for a fool and been treated like I am stupid. Even worse, if the agent was telling the truth, than even one more reason not to rent form Hertz: who wants to go drive a car without a spare tire? read more