still didn't fix any problem havent talked to one person they stole my money are trying to give 60 bucks outa 350 for a service they denied from horrible place to use paid for a service they denied me and still keeping my money for a reservation for the july 1 will be going to better business next read more

I would question the authenticity of all the negative reviews for Sixt Denver. They did a fantastic job. We rented a 2019 Mercedes for 7 days for 384.84 total price, all fees taxes etc! It was less than a 5 min wait for shuttle to their facility and driver was very courteous. Once there about a 10 min. wait in line. Our agent was professional, friendly, and courteous with no up selling pressure at all. Our car was a short walk away, we were out of the lot in 2 min.! We got snowed in at Winterpark so I called their local office telling them I would miss the return date. I was told don't worry about the car just your families safety. They added 3 more days to my booking without increasing the rate one cent. Upon returning we pulled up and was on their shutttle back to airport in less than 3 min. and again the shuttle driver was very courteous and polite. read more

This rental car company is THE WORST! From processing the car, lack of fuel, dirty car, an insurance snafu that now more than 10mos later is STILL not resolved on their part, SIXT as a rental car agency as well as a company is, by far, THE WORST to deal with. I have rented cars with other companies for over 30yrs both for business and pleasure around the world. By far, this is THE shadiest organization I've ever come across. This includes renting from independent companies in places like Mexico, Greece, and the likes. DO NOT RENT FROM THIS COMPANY! Despite the cars, you WILL regret your experience! read more

If I could give zero stars I would. HORRIBLE experience with Sixt. They are trying to charge me $280 for a pet cleaning fee, even though the pet in question was only in the car for less then an hour and was in a animal carrier the entire time, never touching the seats. Return agent clearly saw us take the cat carriar out of the car and figured they could get an easy extra $280 in fee's. Now I have to dispute the claim with the company, who is not being helpful, and will likely need to file a claim with my credit card to have the charge removed. Thanks for the hassle Sixt. This was the only time I ever tried renting with you, and will definitely never do it again. STAY AWAY EVERYONE read more

I rented a car through Hot Wire and was worried after I read the bad reviews. My experience was fantastic. The shuttle was waiting and took me straight to office. It was a little bit of a wait, but not too long. The employee helped me with any questions and gave me the address of the closest gas station to refuel. Returning the vehicle was a breeze. The shuttle was there when I pulled up. The shuttle driver loaded our suitcases while they checked over the car. We were on our way in 5 minutes and the damage deposit was released the next day. I can only speak from my experience but the staff was knowledgeable and very nice! I would definitely rent from them again! read more

If you're wondering what Sixt stands for, it's "Bait and Switch". Rented a car at Denver 6-22-19. First of all it's not near most "real" rental car company locations at DIA, but way off property. Secondly when we get there, there's a pretty long line. Not that big a deal except line isn't moving. Several people in line complain at the time it's taking. When we finally get to counter, we learn why it took so long. Every customer at counter, including us, are being told the car they thought they had rented was not available. We were told they only had one model left in that class. They vehicle clearly wasn't the same class as what we thought we had booked. The agent immediately goes into hard sell about how she could upgrade us into the next class. They also inform me that my if my wife will be driving they need to charge an extra $90. Avis, Budget and Enterprise do not charge for this. In total frustration, I demand a refund. They inform me that since I prepaid the reservation, no refund can be provided. So what initially was supposed to cost $500 ended up costing $788. AVOID THIS COMPANY AT ALL COSTS! THEY ARE CROOKS! read more

Like many others on this page, I was unfortunately also scammed. When I returned my car there was no scratch on the rental and they never mentioned anything either. But a couple of days later I was told there was a "scratch" on my car that was not there when I returned the vehicle. Make sure to check and double check your vehicle before leaving. Take pictures yourself with the worker or something. Or just avoid this place at all cost. The workers there are also pretty terrible - they are unfriendly and not helpful at all. If you're going to scam people, at least do so with friendlier workers. I should've known when I went to pick up my car that this was a bad place to rent from, but unfortunately the cheap prices got to me and now I'm being charged $400 for a tiny scratch that wasn't there was I returned it. Luckily, I bought car rental insurance so I hopefully won't have to pay out of pocket, but this hassle is definitely not worth saving $20-30. Do your future self a favor and take your business somewhere else! You won't regret it. I promise. read more

Great experience, price, and customer service! This is the 2nd time I have rented from the Denver location and both times have been Mercedes SUV's that were the same price as a cheap sedan from other rental car companies. Lori assisted me with returning the car and the General Manager (Krill?) made sure I was happy with my experience and vehicle. Will definitely continue to use them and tell my friends to also! read more

If you are an experienced car renter, Sixt will not be a problem. Yes, it is farther from the terminal from most other rental companies, but if you want lower prices, something has got to give. My agent, Lucas, was very helpful and gave me plenty of options on the car selection. Yes, they will try to sell you on everything, but if you go in knowing what you do and do not need, you will have a pleasant experience. read more

Great overall experience. The shuttle was waiting at the pick up at the Airport when we walked out there and the driver was very friendly. No line at all at the office building when we got there and no pressure to buy add on's. Car was in good condition and drove great. Drop off was just as easy. Car was checked in quickly and shuttle was again waiting for us to take us back to the airport. This is a new location and although it's not next to the other car rental places, it's not any farther away. read more

This place is brand new and they are focusing hard on excellent customer service. The building was clean and they gave us each a cold bottle of water when we walked in from the 90° heat. Car was brand spanking new and the return process was easy and friendly. Would definitely use them again. read more

Not good. I paid for a Mercedes and I got a stupid Corolla. Refused to give me a credit. Wouldn't use my debit card. I wish I hadn't chosen them just to save a little money. Their location was also far from the airport in a muddy area. read more

no problem with this company was a little worried after reading reviews service was great and everything went well a little hard to find in the early morning returned the car at 5;00 AM but GPS worked great I would rent from them again read more

Good experience here. Prompt service in both directions. When we arrived, we were given a couple of options for a car. Great car, Volvo XC90 and we needed the 4 wheel drive in the snow. read more

This is the first time we've used Sixt. Overall it was a decent experience. The car we rented was clean and in great condition! And we were able to rent a luxury car for much less! * When we arrived at DIA we were told to go to island 4 to catch the shuttle. Unfortunately there is no signage for Sixt and we were walking up and down the aisle looking for the appropriate shuttle (myself, husband, two kids and luggage). A driver from Alamo was able to advise us to go to the very end where it says Off-Airpot Rentals. We waited for quite sometime until my son saw the shuttle at the first island. My husband had to flag her down to let her know where we were. In the end, she had to go around the airport to come back and pick us up. * On our return we were able to get to the rental return without issue. The shuttle to the airport was ready and waiting. The driver was helpful in getting our bags into the shuttle and we were on our way. During the drive I realized I'd left my cell phone in the car we'd rented. The driver was not helpful in attempting to contact anyone from the lot until I asked her to radio back. She did, but said I needed to call. When I attempted to call, it went to a general customer service line and not directly to the DIA location. Unfortunately I tool the shuttle back to the rental lot to look for my phone. The gentleman there was so helpful and went to the car wash to ask if anyone had found it, looked through the trash and again in the shuttle. The car cleaners ended up finding my phone and drove it back to the lot!!! In the end...the outcome was good. And I was back at the airport in no time! * While waiting to locate my phone I was in the return area. A women working the area was filling cars with gas. Once finished, she backed up the car and hit a cement wall tearing off the front bumper of a car. Her response is what shocked me the most, staying "accidents happen" and drove off. I'm sure they do, but I'd personally be upset about wrecking a car from my workplace. All in all our experience was good and we will probably rent from Sixth again. I just hope the shuttle issues are improved! read more

Would give them zero stairs if I could. Rental price was good (dramatically cheaper than other companies), which should have been the indicator. Car was returned to Denver location, no damage noted, photos were taken per company policy. However, two weeks later, we received a bill for $1400 of damage which include cost of repairs, diminution of value, administrative fee, and an estimate fee. The damage they claimed was refuted by the photos we had and the "clean" return. We contested and sent documentation but never hear back except for a second invoice. We contested again - both phone and email, but could not reach anyone in person, and the email was the same automatic response. We tried again and again - until they sent the invoice to collections for damages we can prove were not our fault/did not happen during our rental. All rental car companies have their ups/downs and customer service challenges. However, this nightmare was far beyond anything I have experienced with any other company, regardless of industry. read more

Worst service ever. Wish we never would have rented from this company. STAY AWAY!! They will try to charge you for everything. We agreed to fill up the gas when we returned, which we did. They still tried to charge us for that until we called to remind them of the full tank. They reimbursed for that fraudulent charge. The car was filthy when we picked it up at the rental company and after driving a bit I cleaned the windshield to find a tiny rock chip in the glass. We noted to make sure to mention upon return because we were not able to see the existing damage when we picked up the dirty vehicle. The man at returns was short with us and didnt mention anything to us at the time before we left. A week later I receive a claim for the damage in the windshield. Another fraudulent charge by Sixt. I will be fighting this as well as this was not my fault. Your company should be ashamed how you scam customers out of their money. Zero stars Sixt. Wish I could give negative stars. read more

I rented a car in Feb from them and they didn't disappoint me and the only place I now rent from for now on. It was extremely busy and the line was literally out the door when I got around 7a. My bestfriend told me to sit down while she waited in line and handle it. To my surprise the line moved fast and when she motion for me to come check out their branch manager Serenity Mitchell was checking us out. Apparently she saw how long the lines were and instead of walking into her office she jumped on cashier until she could get the lines downs then was going back to her office to her regular work. I was shocked I never saw a branch manager do this in any company I rented from before and I travel a lot. Serenity Mitchell was nice, friendly, polite, sweet, and smart she actually knew what she was doing on this job that wasn't technically her job that she didn't do everyday. I was so thankful to her. Plus the lines move quickly and she apology for us having to wait in a long line as if it was her personal fault which it wasn't. I appreciate that so much. I worked in customer service before so know how it is to have people scream at you and she was so calm and moving as quickly as she could and still being accurate and friendly, polite, nice, and giving awesome customer service is what Serenity Mitchell did that day. I would highly recommend giving her a raise and some chocolate because she earned both that day. Plus Sixt has a cell charging station where I could charge my cell while I waited as I was sitting down. The only recommendation I have is to have a long power cord against the wall for those standing in line can too. Other than that the prices was awesome and awesome idea to have a shuttle van to take you airport n van from airport to pick up rental car. I love Sixt rental. They are awesome. Thank you. read more

I was so excited to learn there was a car rental agency in downtown Denver that would eliminate a trip to the airport! That was the last moment of joy in this experience! We scheduled our car for a week and went to pick it up right when the office opened so we could "hit the road." Once there we learned that we were not allowed to take the vehicle to the State of our destination due to lack of road support along our route. We spoke to a manager, who reiterated that the vehicle couldn't leave the State. I told them I've been a AAA member for several years and AAA would cover me in a rental. Nope! They would not rent us the vehicle. We reviewed the contract and reservation and didn't find this restriction information listed anywhere. By the time we got a different car (thank you Budget in Lakewood), we had lost a half-day of our trip and gained a ton of anxious stress! Sixt needs to print the information and rental area for each city in a space obvious and clear to customers PRIOR to allowing reservations. While the office staff was customer oriented and apologetic, they were bound by rules they couldn't change. I'll never use Sixt again. read more

Prepaid in Dec 2019 a 4x4 SUV from Sixt Car Rental for a ski trip to Keystone on March 25, 2020. A week before the trip all of the ski resorts in Colorado shut down due to the Coronavirus, so the trip needed to be cancelled. Calling Sixt to cancel the reservation because of the resort closure, I am informed that because I prepaid I will only get 50% of the entire rental refunded. Are you kidding me? The whole country is going into shutdown and this is a time to be ripping people off. The alternative they gave me was that I would have one year to use the full amount of the car rental on another reservation. Given the circumstances, I might have used Sixt again if they had been honorable concerning the first reservation. Sixt apparently cares more about their fine-print loopholes to keep your money than the idea of honestly being paid for a service they provide. Sixt is taking advantage of a global crisis to hold on to unearned money! Way to Go! read more

I flew into Denver International in August 2019 and had pre-paid for a rental car through SIXT. My flight got delayed by maybe an hour. My sister, and a couple of other people waited for at the airport for the SIXT shuttle to arrive but it never came after waiting for over 45 minutes. We tried to call and no one answered. The four of us paid and took and UBER to the SIXT hub. When we arrived, we were told that they were closed and that they could not rent us a car. We were told that we could come back the next day. It was around 1AM and we were stranded. We asked them if we could just get a refund because there is no point in coming back to the airport to get the car once we get to our destination. The associate said that we can just call the next day for a refund. We all spent more money on an UBER to get to our final destination. I called first thing in the morning and I spoke to a gentleman who said that I would receive an email confirming the cancellation refund. I responded to the email and it was a different person who said to me that because it was past 24 hours before the reservation that I could not receive a refund. Eventually, I disputed the charge through my American Express card and got a credit back. On February 11, I received a letter from a collections agency stating that I owe SIXT car rental. If anything, they should've offered us reimbursement for the UBER. I travel very often and I have never experienced such poor customer service and business practice. I do NOT recommend renting from this company, EVER! read more

I'm not the type to post reviews but I feel my experience with Sixt warrants one. This review only pertains to the return process and sheer frustration in trying to actually speak with a human at the Aurora office. When my husband and I returned our rental on August 25th, the worker was training another person. She asked if we had anything in the trunk, which we did, but neither worker opened the doors to the backseat. I realized I left my black wool Patagonia sweater sitting on the black back seat right after the shuttle dropped us off at the terminal. I immediately attempted to reach the office via telephone, but any number I found online was a general Sixt phone number. The menu indicated I could file a lost item report via phone. I followed multiple individual message prompts to record the information requested and received a reference number. Mind you, I did not have much confidence in my information being transcribed promptly or accurately. Upon arriving home, I checked the Sixt Lost & Found site but found my reference number didn't yield any results (it still doesn't). I then filed another report online with the same information and received a new reference number. Almost two weeks later, I have received two auto-generated emails stating my lost item has not been found. My issue with this ordeal is that I feel it could have been resolved quickly and easily if I could have only spoken with an actual employee at the Aurora office while I was still at the airport. I feel a business is only as good as its employees, and unless my sweater somehow magically reappears after two weeks of being lost, I can only assume it was stolen by an employee. read more

I booked a car for my vacation with SIXT and it was over $750 (for 14 days,) I found other companies (including Avis, Enterprise and National,) that provided the exact same car and services for less than $225 (including all taxes and fees.) I called for 4 days straight trying to cancel my reservation last week and 9 times out of 10 I was hung up on or disconnected- I also emailed a cancellation request on 9/4/19 (which still has not been answered to this day.) I attempted to cancel online and it said I couldn't do it that way. I was finally able to speak to a live person 2 days ago and they said they couldn't refund all of my money and kept a $100 cancellation fee! I cancelled 14 days before my trip was actually supposed to take place! I travel a lot for my business and I will be sure to avoid SIXT like the plague- the customer service was terrible and the pricing was absolutely outrageous! Beware of their $320 "One-Way Fee" and $75 "AP Concession Recovery Fee." read more

Unbelievable is all I can say! Never again and not worth the savings anyway. When we arrived to their location they said they could not locate our car. Several people in front of us went ahead while we still waited for a car and they were told they did not have enough cars of the type they reserved but were asked to follow the agents to go pick out a car they wanted. We still waited. After a time we got very upset and were finally offered an SUV that we reserved and when we started packing the car it had a nail in the tire. We finally after 2 1/2 hours were given an SUV but was so small we had to put down the seats in the back just to be able to fit three pieces of luggage in it. I usually dont like to scream discrimination but this truly felt it as we were two women and the people that were given a choice of what car they want after we waited for over two hours we all men. This is only a partial of what we dealt with regarding this company. Too long to write but way un organized and not prepared even after you pre book and pre pay. read more

HORRIBLE service. We prepaid for a front wheel drive vehicle, as we were heading into the mountains of Colorado during the peak of the winter season with snow storms predicted. They gave us a Chrysler 300 and the employee told us it was all wheel drive with weather sensors and controls. She said she had a Chrysler 300 as well, and that they are the best in bad weather. We trusted her word and that fact that we prepaid for a front wheel drive vehicle. We drove out to Winter Park, and the next morning our vehicle got stuck while trying to back up on snow. We ran the VIN# through Chrysler's website and sure enough, the vehicle was rear wheel drive only. There are some 300 models that have all wheel drive, but this model was not one of them. We contacted Sixt that morning and didn't hear back until 6 pm with a voicemail saying they would give us 15% off and that we didn't have to fill up the gas tank at arrival. Not helpful to our situation as we were heading even further into the mountains and storm the next day. We ended up having to rent from a local car rental place, and luckily that lady was so nice. She drove 40 mins in the snow to give us keys to an all wheel drive vehicle that we used the remainder of our trip. We let the Sixt vehicle sit (using hardly any gas). We did have to pay for the new rental of course, so after our trip was over we contacted Sixt again to see if we could have an additional refund to cover the out of pocket we spent on the second rental. We never got a response from them, and today we saw the 15% refund. I'm furious with the company who lied to us, put our lives in danger driving in the mountains on ice and snow while we believed the vehicle had all wheel drive, and who won't acknowledge their mistake with a more reasonable solution. Will never recommend, will avoid this company entirely in the future. Pay the extra and go with a more reputable company. Believe the poor reviews you read about this place and go elsewhere. read more

I was cautiously optimistic about using an agency that I had not used before when I tried Sixt. My worries were for nothing though. I rented from Denver airport for a ski trip to the mountains in November 2018. The vehicle I chose, which was a midsize Mercedes SUV looked a bit small, and they upgraded me at no charge to something bigger for the skis. I would never expect that I would get that again, but it was sure a nice surprise that day. Now I have just returned from a second ski trip with the whole family. This time we rented a full size elite SUV and it was perfect. The price was a quarter of what the other companies were charging. The whole staff was terrific, though there are likely fewer workers than at some of the more main stream agencies, so at a busy time it may take a bit longer. Another nice surprise, my vehicle had Florida tags, and as you might imagine it did not have an ice scraper. A quick query to the gentleman at the exit, and minutes later I had a new ice scraper in the vehicle. I won't hesitate to rent here again! read more