Just a note here to say that Hull Oil is NOT closed. I saw the bogus post on the header and went to…read morethe office to see if it was true. It's not. They're open for business. Hull has taken care of my home for over 20 years. They provide some of the best, prompt service in the Berkshires. Not sure who is trolling them, but I hope Yelp finds corrects this misinformation.

For the four plus years I have been using Kimball Fuel for oil delivery and to maintain my furnace…read morewith annual cleanings, they have always been responsive and helpful. However, on Friday I had an issue with my furnace and they really did a fantastic 5 star job! Stanley, my technician was so knowledgeable and patient. He answered ALL my questions and was quick and efficient with my repair. In a world where excellent customer service seems to be a thing of the past, Kimball Fuel really excelled and went above and beyond to fix my issue and create a very satisfied customer. I highly recommend them for your furnace repair and oil delivery!

When my heat went out at 2 am on one of the coldest nights of the year, I spent an hour calling…read moreevery HVAC company on Yelp to find someone who could help me out ASAP. It turns out a lot of pipes froze that night, because no one had any techs available. The best I could get from mist was a promise to have someone call me in the morning. Josh from Holmes, though, called me back immediately. He helped me stop the water that was flowing out of the burst valve, made sure I had some emergency heat, then scheduled me for first thing in the morning after he finished with his next client. He fixed the problem and even made some improvements to make my system a bit more resilient going forward. He was there all day, so I was expecting an astronomical bill since I had called in an emergency basis. I was pleasantly surprised to see the price was very reasonable. I had actually made that exact repair myself 5 years earlier (Josh said it was a quality issue with the valve and not my handiwork that lead to this failure, and I choose to believe him), so I know the going rate for the valves he used, and I know what the labor was like to install it. They charged a fair markup for the parts and a competitive hourly rate for the labor. And of course, Josh did the work a heck of a lot faster than I did back in 2021. I'm very pleased with the service and the quality of work. I'll definitely be calling Holmes the next time I need any HVAC work done.

I've been trying to get in touch with Josh for months but he hasn't returned phone calls, texts, or…read moreemails. Josh left a partially installed mini split system unfinished in our home. I can't get any other contractors to finish his work because it was done with obsolete equipment. Get in touch with us, we really need this system finished before we move!

Dan Myers is a rare contractor in that he picks up his phone, shows up on time and without fail. He…read morefirst did a home inspection for me on my house in Pittsfield and I was impressed with his knowledge of construction and local codes so I hired him to do consulting on my project. He did a great job with that and eventually installed my mini splits. The system works perfectly and Dan was a pleasure to work with during my project. I have worked with many contractors and he is honest, reliable and most importantly shows up when he says. Highly recommend.

From the owner: In addition to performing top quality work, we can often solve problems that other contractors…read morecannot. This is due to our backgrounds in engineering and construction. We work to find the best solution for reasonable costs for our customers.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

I contacted Dells' to schedule a minor repair for a leaky sink faucet. They said the soonest…read moreappointment was over six weeks later. When I said I would like to make the appointment, I was told I needed to leave a $200 deposit before any appointment could be scheduled. I asked about their refund policy and was told there would be a $45 cancellation fee, even if I canceled the following day. I've never heard of any similar kind of a policy. I made a appointment with a different plumber.

If you have an emergency...don't bother. No help available. Month or more to wait when you really…read moreneed help now.

Our furnace decided that it was time to quit. No notice! I have a home daycare and needed heat in…read morethe brutal cold snap that was happening. I called MANY heating contractors and no one had an opening- especially since we were not prior customers. Finally, my luck changed, and someone referred us to Hurley Mechanical. So glad that they did! When the company heard that we had no heat, they were at our home in a few hours. They installed a new furnace as quickly as they could get one. The team was courteous, professional, clean, and efficient! I consider the pricing of a brand new furnace and labor costs very fair. Right now I'm finally warm and content :-)

Excellent service. They came on the same day that I called. Service was fast, friendly and…read morepainless. No hesitation to use them again.

Gable Electric came when I had a problem with my stand by Generator. The fella that came to my…read morehouse was Joe. He knew what was wrong and he also serviced the generator. Fast forward to November 4. The generator didn't star. When I called Gable they sent Tony. Soon to replace Joe. Not generator Joe another Joe. Generator Joe is "Old Joe". Tony looked at the generator mane it sounds like explosions several times, told me he didn't know much about generators he would send "Old Joe". I didn't hear from anyone and called a few days later. Woman said she would check and call back. She didn't call but later Tony called, said the generator couldn't be fixed. There were no parts available because my generator was too old. This was a lie. I called another that fixed the generator. The spark plug was the problem. Tony also told me I had to service the generator when it was only serviced in March. When Tony left he left the generator on so that later that night when we lost power it made those explosion sounds 7 or 8 times. The neighborhood was in an uproar. I never had such an incompetent worker in my presence. Terrible.

Gable actually returns phone calls and once they set a date and time to show up, the do live up to…read morewhat they say. Tony was the electrician who installed 4 ceiling fans in our house and was a pleasure to deal with. Highly recommend Gable for your electrical needs.