For the four plus years I have been using Kimball Fuel for oil delivery and to maintain my furnace…read morewith annual cleanings, they have always been responsive and helpful. However, on Friday I had an issue with my furnace and they really did a fantastic 5 star job! Stanley, my technician was so knowledgeable and patient. He answered ALL my questions and was quick and efficient with my repair. In a world where excellent customer service seems to be a thing of the past, Kimball Fuel really excelled and went above and beyond to fix my issue and create a very satisfied customer. I highly recommend them for your furnace repair and oil delivery!

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

I had a small leak on my dishwasher line and discomfort with kitchen under-sink valves that I…read moreconsidered temporary despite a previous plumber leaving them permanently. I'm a distance from Revenge's office so I told the dispatcher that it wasn't an emergency and they could help me the next time they're in the area. They were here the next day! I saw this in other reviews but scoffed. Boy was my negativity off the mark. Amazing. Why amazing? A year ago I called every local plumber for another small project. First, each said that as a new customer, I was a low priority and they would schedule me 2 or 3 weeks out. Give me a break. I hired a plumber from Glens Falls area who was here in a few days. I gladly paid travel costs because of the prompt service. In the end I thought the total bill might be high but I'm really not up to date on plumbing charges. Still, they responded quickly, they didn't complain about being a new customer, and they did good work. I'll call them again if I need help again.

Excellent service. Arrived the same day. Problem solved…read more Would recommend and hire again.

HVAC service technicians seem inadequately trained; over ten years they have consistently…read moremisdiagnosed problems in the heat pump system that they installed, resulting in multiple service calls, further misdiagnoses, cold, many miserable winter days with insufficient heat. Ran up labor charges while technician on telephone because he lacks knowledge to fix problem. Also: Installed clothes washer without removing transportation bolts, causing excess vibration and malfunctions. Nice people but lacking expertise.

Strongly advise taking your business elsewhere. I had a plumbing problem and contacted these folks…read more They failed to fix the problem and caused over $1500 in flooding damage, then sent me a huge bill for their "services." Avoid!

Does nice work. Easy to work with. Prompt service. Systems always function properly when complete…read morewith the job. No call-backs needed.

I used Lakeside plumber again. He called 20 minutes before arrival and he came on time.The job took…read more4 hours and he has to stop a surprise leak. He did the work and clean up. Great job and knowledgeable. I will use him again.

When you have leaks and problems of concern, an individual who can explain options such as:…read more I can replace this 75% corroded sink for $120 or the parts for $100. To hear the options and them explain that they can do either but wanted us to understand that it eventually would be best to replace and it's not much of a price difference to replace it versus repairing it. Overall, this plumber went above and beyond and came the next day. They gave notice before they arrived as i had requested. They were professional and respectful. Their prices were reasonable and fair and their work was more than sufficient. If you need a plumber, I recommend Green River Plumbing. Get your pipes fixed right at a good price. And never forget, every company is always learning. This company is not afraid to learn. As a customer and new business owner, i was able to assist them to send me their first invoice using Square. That made the experience memorable for me especially to be able to help them finish their job and for me to pay them. Also, they cleaned up after each job before starting the next area of concern.

From the owner: 25 years of experience in plumbing trade. Fully licensed and insured. Residential & Commerical…read morePlumbing & Heating services.

I woke up on last Saturday morning with no heat and took a precursory look at my 19 year old…read morefurnace to no avail. While I had no service contract with anyone, I called Appolo since my daughter has had good luck with them. As it was off hours, the answering service told me I should receive a call back within 15 minutes, which I did. The tech explained to me that off hours charges are higher and that he had two calls to handle before getting to me. He called a few hours later to tell me he was on his way to me and arrived shortly after that. He was considerate and listened to me explain the troubleshooting steps I had already taken and was able to diagnose and correct the problem in short order. I also took his suggestion and signed up for a service contract, which lowered toe cost of that day's service call. I had a question on the invoice so I called the Appolo office the following Monday and found the staff very helpful and considerate as well.

Garbage, I have one furnace and a water heater. A switch blew on the water heater and I called them…read moreto come look at it. They would not come around without signing up for a service agreement with them. They gave me no option in the type of agreement and they put me on the silver plan. The guy came round and switched the switch ,lit the boiler which took literally 2mins and said he would not serviced the unit until the fall and gave me the $600 bill. 2 months later and still no service I called them to make an appt and waited another month to get one. They call Friday to confirm, I take off work Monday and they never show. I call them Tuesday and they say they called to cancel Monday AM . I ask to repeat my number and they say area code is 847? They are just full of crap. They have my address they have already called and they won't come complete a service. I ask for a refund as they fail to complete any service on a service agreement they made me sign up for before they came around without an option on the type of coverage I wanted. Now they won't refund my and we are 7 weeks to the holidays. As per the review above these are just cowboys, nothing but crooks over charge and do nothing for the money . 100% disgrace to the industry

Dave is awesome. I will use them again. He gets down to business right away and fix it the problem…read morehe's so unbelievable that you can get him. That's all price could be a little bit better.

I called on a Saturday afternoon and told them that I had no water pressure . In less than two…read morehours Dave found and repaired 3 separate leaks . The cost was extremely economical !!! I will use him again and again .

I have never been more satisfied with an HVAC service. Brian…read moreand his crew are professional, courteous, responsive, respectful of my home. Mary Carol Rudin, Great Barrington, MA