I had a plumbing issue and I called Cornwall plumbing they came out within 24hrs within minutes…read morethey diagnosed the problem and fixed it very knowledgeable and they had the parts needed to fix my problem very competitive rates as well

My Mom's refrigerator wasn't making ice or dispensing water, and had a slow but steady water leak…read more From the get-go, Kim at CP&H was great, sending someone out as soon as she could, explaining the service call fee, and that we'd get a text when he was on his way. The technician suggested getting a new filter, which was definitely needed, but it didn't fix the issue, so I called again a few days later. Kim had a tech over within the hour. Turned out it was owner Joey Rogers and he zeroed right in on the problem: the water line to the fridge had been turned off for some reason! Duh!! An ice-making, water-dispensing refrigerator needs a running supply of water! (Now, to be totally fair, the first guy was still in training and not having yet had multiple on-the-job experiences, I could see how easy it would be to overlook the most obvious answer. It's like calling tech support with a computer problem: a newer guy might first look for a more complex solution. The seasoned pro simply asks: "Is it plugged in?") As Joey made sure the water/ice dispenser was working properly, I went into interview mode, learning more about his company's history, their service area, the number of staff, etc. -- and I tell you, if I didn't love my job, was 30 years younger, and wanted a secure future -- I'd seriously look into the plumbing profession! When he left (saying there was no further charge), I said: "Well, welcome back to the old days!" You know when your local plumbers, electricians and the like genuinely saw their work as more than just a job, taking the time and care needed to make you a loyal, longtime customer. Kudos to all at CP&H!

We had our oil furnace and ancient AC replaced with a full heat pump system, along with a new water…read moreheater, installed by Ash. They were amazing! Super responsive, great work, and really nice people. I'm so happy with the results. Highly recommend them!

Steve and his company installed our mini-splits in my house over a year ago in December/January…read more24/25. We paid $20,000 for two units. They worked fabulously for the first 8 months- we live in a Cape Cod built in the 50s with no heating devices upstairs. The bedrooms were warm and cozy in the winter, and cool in the summer. And they were so quiet! However, since installation, Ash has been flaking and ghosting me on appointments! So the background is that our mini-splits started pumping out cold air in mid-November '25. So I called for a service request, they came out, fixed it, and it only worked for a few days. I called for another service request a few weeks before Christmas, and I was told that someone would be at my house on a Friday - and no one came out, or called me to let me know they weren't. The next day I called, and they said they would come out that day [Saturday]. Their van broke down and they weren't able to come out, so Steve said he would come to my house the following day. He basically ghosted me all day until 6pm; he was out of state, and he nonchalantly replies "I was going to [come out to you] but the boiler [at my in-laws' house] had other plans for me lol." So he tells me that he would be at my house the next day, and he was and he did temporarily fix the mini-splits. He also told me that he would text me every day for a couple of weeks to make sure it was still working - and he didn't. The mini-splits broke down again. So one of his techs comes out to service it, it doesn't get fixed, and they said they "made an appointment" for April 1st. April 1st comes by, and no one has called or texted me about my service appointment. I tried to be nice and patient and give them a little time, so I wait until April 7th to text Steve, and I get ghosted again. So I call the business last week. He sounded like he understood my frustration, and said after he hung up with me, that he'll text me an appointment date. He doesn't. So I call the next day, and then he tells me we would have an appointment today on the 21st at 930 - and he doesn't show, and he ghosts me through text, and when I call the business, I get an AI voice mail instead of speaking to an actual person. So I now I have $20,000 mini splits in my house that don't work and I need to find a new HVAC company. It takes a lot for me to even leave a 1 star review, let alone a 1 star and an actual written review. I tried to give them the benefit of the doubt over and over again, but since they're ignoring me, I don't really have any other choice.

HVAC service technicians seem inadequately trained; over ten years they have consistently…read moremisdiagnosed problems in the heat pump system that they installed, resulting in multiple service calls, further misdiagnoses, cold, many miserable winter days with insufficient heat. Ran up labor charges while technician on telephone because he lacks knowledge to fix problem. Also: Installed clothes washer without removing transportation bolts, causing excess vibration and malfunctions. Nice people but lacking expertise.

Strongly advise taking your business elsewhere. I had a plumbing problem and contacted these folks…read more They failed to fix the problem and caused over $1500 in flooding damage, then sent me a huge bill for their "services." Avoid!

When my heat went out at 2 am on one of the coldest nights of the year, I spent an hour calling…read moreevery HVAC company on Yelp to find someone who could help me out ASAP. It turns out a lot of pipes froze that night, because no one had any techs available. The best I could get from mist was a promise to have someone call me in the morning. Josh from Holmes, though, called me back immediately. He helped me stop the water that was flowing out of the burst valve, made sure I had some emergency heat, then scheduled me for first thing in the morning after he finished with his next client. He fixed the problem and even made some improvements to make my system a bit more resilient going forward. He was there all day, so I was expecting an astronomical bill since I had called in an emergency basis. I was pleasantly surprised to see the price was very reasonable. I had actually made that exact repair myself 5 years earlier (Josh said it was a quality issue with the valve and not my handiwork that lead to this failure, and I choose to believe him), so I know the going rate for the valves he used, and I know what the labor was like to install it. They charged a fair markup for the parts and a competitive hourly rate for the labor. And of course, Josh did the work a heck of a lot faster than I did back in 2021. I'm very pleased with the service and the quality of work. I'll definitely be calling Holmes the next time I need any HVAC work done.

I've been trying to get in touch with Josh for months but he hasn't returned phone calls, texts, or…read moreemails. Josh left a partially installed mini split system unfinished in our home. I can't get any other contractors to finish his work because it was done with obsolete equipment. Get in touch with us, we really need this system finished before we move!

Each time I spoke with them they upped the estimate. Then they took a huge $19,000 deposit to…read moreschedule the work. Two months later they still had not even put us on the schedule. They sent someone out to re-estimate and he suggested doing a lot of things that he then lied to his boss and said I had suggested. I wouldn't work with this company if my house depended on it. There's something really wrong here. The boss is never there and if you call to inquire he gets angry. He is disdainful and arrogant. Maybe it used to be a good company but save yourself time and money and go elsewhere.

Have been using Cavanaugh for a number of years. Always reliable, always sent great workers to do…read morethe jobs needed. UNTIL this last time. The job was quoted with a cost that could go up as much as $200, which was fine. The job was done and the bill was double what the upper number was. The reason given was that they had to go back and forth a number of times and charged $110 per hour for the extra trips including travel time (blamed it also on gas prices) FYI. we live 20 min from Sheffiled. Jsut be careful is you use them, get a written estimate first!!!!! This is no way to treat customers when you have been in business so many years.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

I contacted Dells' to schedule a minor repair for a leaky sink faucet. They said the soonest…read moreappointment was over six weeks later. When I said I would like to make the appointment, I was told I needed to leave a $200 deposit before any appointment could be scheduled. I asked about their refund policy and was told there would be a $45 cancellation fee, even if I canceled the following day. I've never heard of any similar kind of a policy. I made a appointment with a different plumber.

If you have an emergency...don't bother. No help available. Month or more to wait when you really…read moreneed help now.

Anthony responded to perform an estimate as soon as requested…read more His work was well done and steady, until completed. I would recommend him without hesitation.

From the owner: Summit Cooling and Heating is dedicated to designing and…read moreinstalling an energy efficient Mini spit system for your home that meets your specific needs. Mini splits are an energy efficient way to cool specific rooms in your home in the summer, as well as offer supplemental heat in the colder months of the year. You are able to control each room independently to the temperature you wish in order to meet your specific needs. What differentiates us from other businesses is our ability to truly connect with our local customers, and provide the exceptional, compassionate service they deserve and high quality craftsmanship. Call us today to schedule your free estimate on a new install or service to your existing system.

I moved to the Catskills from California and oh boy that heating oil tank needs to be filled. ABC…read morehas showed up the same day I've called every time. Roberta and the team are all great to talk with and yesterday they went on and beyond. I'd let the tank run out (oops) and sure enough they showed up in a few hours. I asked Mike to help restart the boiler and he primed and fired it up without an extra charge. Great family company, exceptional service and the best prices around. Thanks ABC Fuel!

Fantastic service! The owner took my call, gave the best price on heating oil of the 4 places in…read morethe area I checked that day, and delivered the next day with a 10-minutes-out phone call as requested. No "under 24 hour notice" surcharge as I was quoted by other places, no other fees. HIGHLY recommend, both for service and price.