I dropped off a coat for dry cleaning. PA cleaned the gloves in the coat pockets. When I objected…read moreto paying for a service I did not request, the Manager initially balked, but then said they wouldn't charge me, but notepnline that I was a "difficult" customer. I responded I would never be back. Clearly this business does not know the meaning of Good customer service.

This is my first time using a dry-cleaning service and I am so impressed with their courteous,…read moreefficient manner and truly wonderful work. Items cleaned included blankets, dresses, silk purse, and suede skirt. They were honest about which items would be dry-cleaned, washed, and hand-washed, and that it is all done according to either the instructions on the garment or the material if no instructions are available (such as my purse, having no label or instructions). Every piece came back in wonderful condition. Especially happy with my suede skirt!

The best cleaners I have found in this area and I am not easy to please. Friendly service and…read moreshirts you can pull off the hanger and just wear. They're not over starched or messy.

Great cleaners! My dad spilled coffee over himself while we…read morewere visiting family. He decided to take a sip of his Starbucks latte when he had to abruptly stop causing his white polo to be stained in coffee. Fortunately, this cleaners was nearby. We dropped off his polo, and after a few days, got it back in pristine condition! It even felt like it was new. Prices were definitely reasonable, and anyone complaining about it has forgotten that: 1. Inflation has been and will keep happening 2. Supply chain issues has caused a shortage of certain materials that are necessary for a dry cleaner's When you take these things into consideration, you really can't fault them or any location for the prices. Blame your boss for not paying you enough and JPow for inflation. Overall, great family run business with very nice owners!

Excellent customer care and service! They took care of a last minute problem with my son's suit…read morewithout any hesitation and with a smile. Great job and thank you for your kindness!!

Went to have clothes dry cleaned. I gave the lady 7 pants to dry clean. Let's just say I only got 6…read moreback and all of sudden she doesn't understand English or what happen to my pair of pants. First and last time going.

I contacted them with a very tight timeline for a bridesmaids dress to be altered. They had us come…read moredown with the dress in a Thursday(the wedding was ten days away) and they told me it would be no problem, it would be ready in time. And it was, with days to spare. I expected to pay quite a hefty cost given my urgent need, but no, it was a very reasonable charge. I've used them for years for my dry cleaning needs but now I have a new go to for alterations!!

Worst customer service I've ever experienced. Picked up shirts that were laundered and 8 shirts…read morecost $30. I thought it was a little high and mentioned that to the woman and she became extremely angry and rude and told me that I should find another laundry and this would be my last visit and don't come back (in rapid broken English). She can rest assured I will never be back unless there is a change of ownership. Extremely rude person. I really don't know how they stay in business. I would have given zero stars but that was not an option.

I recently went to have my Overcoat dry cleaned and have two buttons reattached. The coat came back…read morewith stains, food, lint and dust still on it. After bringing it back, I had to show the gentleman that it had not been cleaned properly. He consistently told me that it had been cleaned until I had to show him the stains, lint, dirt and food that was still there. When I went back for the second time, I had to put the coat on immediately and left the store, not noticing that it still had not been cleaned properly. I was wearing it in front of a very reputable seamstress and dry cleaner who advised me to take it back again. For $27, I would NOT recommend going there.

Just moved to the area and so lucky to find this store. I had a tuxedo pants that needed to be…read morealtered last minute. I brought it to a different store, she altered it, and it still didn't fit me. This store had it altered in a way that the pants looked fantastic on me. I applause the shop owner. I can be a proud groom on my wedding day.

Tried to call for information on dry cleaning down comforter. No one answered during business hours…read more& recording said voicemail not set up. Seems to not be a very good way to do business for relatively new customers.

Cheapest store in the area for tailoring perfectly dress pants within two to three days, friendly…read morestaff, ample free parking lot, located near a Panera Bread and Roche Brothers, etc. I am looking forward to try their dry cleaning services. The store doesn't offer a loyalty card program.

Magic Needle Tailor Shop - Design & Alterations is the tailor shop right next to Jake's Diner. It's…read morevery easy to miss as I had to call and ask where they were after driving by it twice. After learning that the other town tailor charges at least $5 more per item, I was off to the shop. Celina is the proprietor and seems to make the alterations herself. The business is very relaxed. The ambiance feels like you've walked into someone's home and you're greeted and treated as such. The work is great. I've had pockets fixed for $5, pants shortened for $10, and shirts tailored for $20. All were in rough condition before, and now they're all fit to my specs. Clothes behind the counter spanned from kids dresses to adult jackets, so I think she is ready to handle anyone. I would recommend those that can handle a relaxed business atmosphere to use Celina for alterations. She also speaks Portuguese, Spanish, and English - so chances are she can help you too.

EDIT: I went in to get two more pants hemmed, but they disappeared when i went to check two months…read morelater. I never got a call so i went in to see what was happening. turns out someone else picked them up, so now i have a con-point. CON: they are not a stickler for "you only get these clothes if you have the exact carbon copy receipt". this allows someone else to take your clothes without proof that it is theirs. the place is cash only, so there was no way for me to trace who paid for my pants. Nice lady working there, but the fact remains my two pairs of pants disappeared from their store. Until those pants show up, I'm not going back for their service.

Enjoy doing my laundry here. Machines are clean, employees are helpful and nice, and the prices are…read moregood.

I just left there and was told that she does not offer dry cleaning service. Doors don't operate…read moreand store manager places cones in front store parking spaces to reserve space for specified customers. Not sure if this is a genuine Laundromat in Worcester or what their purpose is.