I dropped off a coat for dry cleaning. PA cleaned the gloves in the coat pockets. When I objected to paying for a service I did not request, the Manager initially balked, but then said they wouldn't charge me, but notepnline that I was a "difficult" customer. I responded I would never be back. Clearly this business does not know the meaning of Good customer service. read more

This is my first time using a dry-cleaning service and I am so impressed with their courteous, efficient manner and truly wonderful work. Items cleaned included blankets, dresses, silk purse, and suede skirt. They were honest about which items would be dry-cleaned, washed, and hand-washed, and that it is all done according to either the instructions on the garment or the material if no instructions are available (such as my purse, having no label or instructions). Every piece came back in wonderful condition. Especially happy with my suede skirt! read more

Bought a Groupon worth $50. Had table linens and bedding dry-cleaned. These are normally expensive times to clean. In fact, I did go over the $50, but it was worth the savings. They were prompt, efficient and friendly enough. When I need dry cleaning in the future, I'll bring my stuff here. read more

Traveling from out of town and needed same day service. Talked with Roberta. I wouldn't recommend anywhere else

Good choice for dry cleaning. They also offer alterations and wedding dress packaging. Not the cheapest but good quality and good service. read more

If I could give 0 stars I would. Our entire family has been customers for over 20 yrs, and the service and cleaning USED to be top notch--NOT ANYMORE!! They no longer care about their customers or the service they provide. They lose items, things are being pressed very poorly and items are not even being fully cleaned and/or pressed. I'm sick of giving them chances to get things right. So sick of dropping things off o my to have to return to have things re-done, don't have time for this all while paying big $ for cleaning to be done right the first time!! Time to find another cleaners --PA clean up your act or your going to lose alot more customers!! It's even worse for us since now I have to go across the city to another dry cleaner!! read more

Extremely pleased with this place, I set my suits from California. I told them I need him ready early Saturday, guy said no problem. See you Saturday, got there early Saturday ready to go. Even got the small stain out of my white shirt I do not see. Thank you read more

2/8/23 Would give 0 reviews if possible. dropped off my King comforter to be cleaned ($25) and took 2 full weeks. when I finally got it back there was still the same queso spill on it, there were 3 burn marks, and the entire comforter was pilled. I called and the man who answered told me they wouldn't even hear me out because they follow the manufacturer directions so if it came out wrong that's the manufacturer fault not there. when I challenged that because THEY were the ones paid to clean it not the manufacturer, he asked me "if you brought your brand new car to the car wash and all the paint came off would you blame the car wash?! um, yes I would. 0 stars for customer service 0 stars for quality of cleaning. read more

Terrible service. Weeks to get an answer. Staff was unfriendly and management never returned my call.

Great place to have your stuff cleaned. Every time I am Back home I use them. The owner is great and the staff is beyond great. I don't trust many places to clean my clothes. Never any problems. Say hi to Cathie the manager She will make you laugh. I know they do delivery to offices and pricing is great. read more

I had to put my glasses on because I couldn't believe someone gave this place more than one star spent $237 the worst cleaners ever no creases on my dress shirts they told me they don't do that unless you ask my wife's dresses came back all wrinkled my suit didn't even look clean they suck worst cleaners ever I wish no stars were available on Yelp read more

I cannot say enough about the service provided here. They greet you with a smile, and they remember their customers by name & face (a truly lost art in this day & age). We have been happily using them for years and have never had a problem. My family suffered a significant loss of property when we survived an apartment fire earlier this year. We were able to salvage a good amount of clothing, but the businesses that specialize in smoke removal are virtually prohibitive in their cost alone. PA Cleaners has been steadily laundering and cleaning my shirts & suits as I've provided them, and not only have they done an AMAZING job but they have also done it with compassion, very gracious pricing, and very speedy turnarounds. We are eternally grateful to them. I trust PA Cleaners, and I will continue to trust them as my preferred dry cleaners. read more

Great dry cleaner! Clothes always come back perfect. People are super nice. Turn around is pretty quick.

I had a family member pass suddenly and when I pulled out my suit I realized I needed it to be cleaned. The wake was that night so I rushed my suit to P A Cleaners and they were great. They cleaned my suit and even fixed a few small holes and had it ready an hour earlier than normal. I was able to pick it up in plenty of time and it looked great. Highly recommended. read more

Cathie and crew are outstanding at what they do. My dry cleaning is always well done and ready when they say it will be, but it is the customer service that keeps me coming back. Each and every employee that I have dealt with has been so friendly that picking up the dry cleaning is more of a pleasure than a chore! read more

I would not recommend this place to anyone!!!! I brought my clothes in to get dry cleaned and they were returned to me with stains still on them. Some did come out and the others that were found on a different area of the dress weren't. My husband's shirt had a black stain on it which that was not there when I brought it in and the clothes were wrinkled. Since I was not satisfied I asked for this to be done again and I would pay the next time I came in. The manager came from the back screaming at me that I have to pay now and took my clothes and said I will not get them back. Very unprofessional!!! I would NEVER recommend anyone going there. Screaming at the top of her lungs at customers is beyond me. I would give this place NEGATIVE 5 stars. First and last time will ever go there! read more

I moved to the area recently and used their service for about a month. Within one week (two separate visits), they returned to me three button down shirts with glaring tears in the arms which were not there before (otherwise they would have notified me before laundering them which they said is their business practice). I brought this to the attention of management and they quickly and very rudely denied any responsibility and, of course, blamed the shirts. If you're the type of person who needs button down shirts cleaned and pressed regularly, or really just need dry cleaning done generally, this business is not for you. Stay away. There are plenty of better and more reasonably priced cleaners in Worcester. read more

I brought two suits here just before the close of business on a Saturday, and I went to pick them up late on Tuesday. Overall I was very satisfied, as the cost was pretty reasonable at $28 ($14 each) and my suits came back feeling fresh. I plan on going back here next time I need something dry cleaned. read more

In their buisness history P A Cleaners lists customer service as their priority, THIS IS FAR FROM THE TRUTH ! I dropped off a blanket to be cleaned and was told it would be due on Thursday. I go Friday to pick it up and it was not ready. They claimed it was because they had to wait for me to let them know if I wanted it dry cleaned or washed when I had told them when I dropped it off to be dry cleaned. Go to finally pick it up and ask for a discount since it wasn't ready when I was told and never received a call saying it wouldn't be ready when I was told. They refused to compensate me and then had the nerve to say it was my fault! I said it was their fault for not contacting me to say it would be ready later and they wouldn't accept it. I would not go to this cleaners or recommend it to anyone. read more

NEVER AGAIN. Not only did this business completely ruin two of my brand new ties, but they attempted to cover it up by poorly sewing them back together with what looked like little to no effort and NEVER even brought it to my attention that my belongings had been damaged. Not only that, but when i called the business and politely brought it to their attention, the manager essentially blamed everyone else possible for their mistake instead of assuming responsibility for the mishap and fixing it accordingly. Over priced and a complete lack of professionalism and honesty. I would never recommend that anyone ever go here. read more

great place friendly employees great work .. sew on buttons on the spot , try to be as helpful any way they can.