Excellent customer care and service! They took care of a last minute problem with my son's suit…read morewithout any hesitation and with a smile. Great job and thank you for your kindness!!

Went to have clothes dry cleaned. I gave the lady 7 pants to dry clean. Let's just say I only got 6…read moreback and all of sudden she doesn't understand English or what happen to my pair of pants. First and last time going.

I care a lot about my clothes so I'm always nervous going to a tailor. Thankfully I had nothing to…read moreworry about and the pants I brought fit perfectly now. I had them do one cotton dress pant and one synthetic hiking pant with an elastic waist; both were done just as well. I will be coming back for more alterations in the future.

Wonderful work! We had a dress tailored that was covered in beading. The tailoring was flawless…read more And the cost was very reasonable!

I recently went to have my Overcoat dry cleaned and have two buttons reattached. The coat came back…read morewith stains, food, lint and dust still on it. After bringing it back, I had to show the gentleman that it had not been cleaned properly. He consistently told me that it had been cleaned until I had to show him the stains, lint, dirt and food that was still there. When I went back for the second time, I had to put the coat on immediately and left the store, not noticing that it still had not been cleaned properly. I was wearing it in front of a very reputable seamstress and dry cleaner who advised me to take it back again. For $27, I would NOT recommend going there.

Just moved to the area and so lucky to find this store. I had a tuxedo pants that needed to be…read morealtered last minute. I brought it to a different store, she altered it, and it still didn't fit me. This store had it altered in a way that the pants looked fantastic on me. I applause the shop owner. I can be a proud groom on my wedding day.

The best place to do your laundry. Great personel, wonderful and beautiful space, lots of washers…read moreand dryers. They also have services like wash, dry and fold, dry cleaning etc. Always looking forward to a weekend wash with smile.

The machines and the people are fine. The prices are reasonable. The parking is confusing, They…read morehave a big parking lot next to them but customers are not allowed to use it. If you park on Chandler Street they have 2 pay stations that are confusing to use.

They have been both good and bad in terms of the quality of the dry cleaning and the…read moreservice/attitude. I am still looking for a great dry cleaning place in the city, but they're the best I've found to date.

Worst customer service I've ever experienced. Picked up shirts that were laundered and 8 shirts…read morecost $30. I thought it was a little high and mentioned that to the woman and she became extremely angry and rude and told me that I should find another laundry and this would be my last visit and don't come back (in rapid broken English). She can rest assured I will never be back unless there is a change of ownership. Extremely rude person. I really don't know how they stay in business. I would have given zero stars but that was not an option.

Been bringing my suits, shirts, and special clothing items here for cleaning and alteration for…read moreyears and I have absolutely no complaints! I trust them with even my most expensive and precious articles. They are quick and accommodating with last minute items, skilled with the tailoring, careful with the delicates, and have gotten nearly every stain out that I have thrown at them! Competitive pricing and quality service are the standard at this place and I have never needed to go elsewhere, nor have I wanted to. On top of it all, the Kim's are some of the kindest small business owners that have had the pleasure of getting to know over the years! I will continue to bring my business here and they are always at the top of my list when recommending a good dry cleaner.

My husband took a suit only worn once for a press only, they changed $28.00 dollars for a P/O!!!!!…read moreI wonder what they would have changed for a cleaning? I definitely won't be going back.

Exceptional service. Owner cares about the customer. I was looking for a dry cleaner and I plan…read moreon being a loyal customer now that I have found a good one.

Excellent service!…read more Came for dry cleaning at the last moment and thankfully got things done pretty soon.

Horrible. They should disclose fees if there are extra charges for next-day. $72 for a suit and 6…read moreshirts

I have been here in Worcester for just over two years and haves used Dooley's since day one! They…read morehave been very friendly and taken very good care of my clothes! I highly recommend!

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

I'm not a frequent visitor to Eco Laundry and only occasionally use the Lincoln Street location to…read morewash and dry my clothing. But when I do I'm always greeted by this lovely woman named "Elsie" ! She's always accommodating and helps everyone locate and acquire a washing machine when it's busy and let me tell you that this place is always packed ! So when I walk through the door carrying my handful of laundry, Elsie, is quick to locate me a machine and helps get me through the massive crowds of people ! And if it wasn't for excellent customer service skills of Elsie, I would have walked out and gone some place else! But Thankfully, this location does have an Elsie, and the facility is a better place because of her hard work and willingness to help other's ! I hate large crowds and unavailable machines just have to wait an hour to start my laundry. But Elsie, keeps everything moving smoothly and Eco Laundry is lucky to have her !

In regards to the review regarding the trash, it doesn't say you can't throw your trash away it…read moresays you can't throw all the trash from your cars away cause I'm sure people were going there and cleaning out all the crap in their cars and throwing it in their trash. Personally, I love this laundromat. It's very clean. They wipe the tables down often and the floor clean. Bathroom was clean too. Really nice women that run it but they're not there for full hours to do wash and clothes like late on Sundays or late at night. The rest of the time they're there. More than willing to help you it's my favorite laundromat in Worcester.