Overall not great service, price gouging up the yin yang, terrible trade in. Worst of all if you buy a computer there and then need it serviced under you're Apple warranty, they send you to an Apple store. Stay away from this place. read more

good selection of apple accessories. the techies can be rather acerbic. the sales guys' knowledge is hit or miss, although most of them seem pleasant enough. sometimes you have to set off a flare to get their attention as they look pensive tapping away at their keyboards. fortunately, they don't drift into full blown macland douche bag mode like some other mac stores. read more

Simply just completed repairing my MacBook and Beats headphones. Four days from drop-off to completed repair. Knowledgeable and very pleasant technicians and staff. Happy surprise on price too; I was prepared to pay Apple $642 for computer repair just outside of 1 year warranty; my cost was only $54 as Simply arranged for Apple to cover the hardware cost. The Beats repair was a relative bargain as well; Simply charged $145 while Apple was going to charge $194. Store wait was minimal and much less stressful than the hyper-busy Apple Store at Pacific Center. read more

Simply Computing has been great over the years. My recent experience here was very much in line with my general expectation of effective and thorough service. The place does get busy, and the staff tends to be selected on the basis of knowledge, but if you give them a chance, they will prove to be service oriented where it counts, over the long term and delivering value for your money! read more

The service was fantastic, and the follow up email to check on my experience was a really nice touch. I'll definitely be using Simply Computing services again. read more

The service here is so terrible! Staff told me multiple times by different people to come in and get my computer on Monday (today) and then when I showed up they were closed! This is after me explaining that I need it ASAP for work and multiple different staff members telling me to come get it today! Unbelievable! They always fix my computer so I always bring it back, but they're impossible to get through to on the phone and overall so inefficient! Please guys, get it together because you do a good job on the actual work! read more

I enjoy the service I get from these guys. Have been using macs for as long as I can remember and I appreciate the quality of the products. But, if you go to a place that doesn't provide excellent customer service, you can easily end up paying more than you need to for things you don't need. At Simply I get good advice I can trust from people who are knowledgeable and easy to deal with. I just wish they had more convenient hours. Simon read more

The team at Simply Computing is fast, efficient and knowledgeable. Since the 80s I have bought all my computers from this store and anytime I have had an issue the service department has come to the rescue. Please thank the team for the great service read more

Had a horrible experience a few years ago and realised now my review got deleted somehow, so I'm re-posting it: Worst customer service I have ever experienced in my life, and I've lived in quite a few countries. I gave in my laptop with a busted hard drive to be assessed for trade-in value. I told them before giving my laptop in (during final exam time) that I am a student, I needed my computer assessed as soon as possible to know whether it could be salvaged at all, or if I should get a new one. These guys ended up taking over 2 weeks to get back to me, and between 40-50 phone calls were made by me throughout the week (during store hours), without a single person in the store picking up. They didn't respect their deadline of getting back to me within the working week, didn't pick up my calls or return any of my multiple messages. Disgusting service, incompetent workers, completely unsympathetic manager, and I'm taking my complaints directly to Apple to get more information as to why they are letting their name be represented by such shocking and terrible service. Never faced such service like that in my life. It is one thing to be curt and/or slightly aggressive, but a whole other thing to be deceptive and disrespectful to your customer. DON'T GO HERE!! read more

I've shopped here numerous times. Bought a laptop in 2008 and a top of the line Imac in 2010 among other purchases (apple TV/time capsule etc). But over time I've consistently gotten poor service from them. Going into the store and trying to get a clerk or tech to even talk to you is like pulling teeth. You can wander around looking lost trying to make eye contact with someone for a long time without any response. The store staff tend to spend most of their time staring at their own iphones. The store looks really nice inside. I think that's what impresses people. But don't be fooled - the customer service is sub par. This isn't a one time incident but has happened enough that I've given up on going here for anything. Sure some people may have had one good experience there when their computer was repaired etc. But trust me when I say the majority of the time you go there Simply simply sucks. Too bad - would be a great store if they actually served their customers. read more

Simply Computing would have got four stars for the decades during which it has sold me computers -- several generations, tens of thousands of dollars. Its staff have always been friendly and knowledgeable. They lose two stars, and future business with me, for their tardy service. I had a minor malware problem that resulted in an annoying pop-up, plus trouble installing a newer OS -- issues I had put up with for months. The person with whom I chatted said the techies would take a couple of days to fix things. On that basis I brought the computer in Wednesday morning, only to hear it might not be ready until the following week. I would be called by the technician when he was working on it. No call on Thursday, Friday, even Monday. So I called, but no answer; I left a message, but no reply. I went to the shop on Tuesday, and demanded my computer back. They delayed for twenty minutes, saying the techie was in a meeting (just enough time to run the malware program?) and gave it back to me, half fixed, charging a modest fee. They were not responsive to my suggestion that repairs should be done by appointment (think of how you get your car serviced), and my assertion that there must be other technicians in town who can fix your gear promptly. read more

The Apple store ran a diagnostic on my 6 year old iMac, and told me it needed a new hard drive. It's out of warranty, so they won't fix it. The Apple tech was kind, and ensured that I had info about how much the repair should cost, and a few things that ought to be discussed, so that I'd know if I was being ripped off. Next stop, Simply Computing. I walked out before they finished their quote. Before even discussing the transfer of data from my back-up drive, their quote was at $455, and every item reviewed was at least twice as much as the Apple tech had told me to expect. One item quoted was not mentioned by anyone else - a drive cable they valued at $55. They also discussed a 7-9 day 'diagnostic' process that my machine would have to undergo before they could start working on it. As an aside... someone (who wanted to be fair to them) said that, as an Apple reseller, they are likely required to comply with certain processes. Another repair shop might not be held to the same requirements. Next stop was a little repair shop on West 4th. They quoted a total of $219 for the exact same replacement, but recommended an upgrade to SSD. This was also recommended by the Apple tech, and pricing for the upgrade was as I expected. My machine was ready for me the same day - upgraded, restored, and cleaned, inside and out. Final price exactly as quoted. Do not bother with Simply Computing if you need Apple support. Shop around, save yourself the aggro. read more

We had a terrible customer experience with simply.ca. We had a hard drive which stopped working so we took it in and the asst manager was helpful enough in selling us an overpriced replacement (same hard drive was 40% less across the street at NCIX). We were told they could not price match as their competition orders more product and pays less so can sell for less. Anyway we were expecting a simple data transfer to our new hard drive and received a call 2 days later explaining that all of our data was lost. I went in to pick up the Hard drive and the salesperson advised that when they tried to pull the data from our old hard drive, they inadvertently lost everything. I took the drive to a hobbyist that was able to see that all data was still on the drive and it was simply a problem with the connection when pulling the data off. We are now in the process of having a competitor clone the data for us. Had we went off of simply's advice we would have thrown away a HD which had years of important stuff on it. Terrible customer service experience and would steer far away in the future. read more

My hard drive on my macbook pro crashed on a Friday morning. I called Simply Computing twice and spoke to someone in the service dept. immediately both times. When I brought my computer in on Friday afternoon, the service counter had three staff people sitting at their stations, customer-less. The guy that helped me was great - explained things clearly and was reassuring but realistic (I was on the verge of a nervous breakdown since I hadn't backed everything up). I left my computer with them, and on Saturday a tech guy called me to let me know the status of my computer and to ask how I wanted to proceed with data retrieval. By Saturday afternoon he told me the data retrieval was successful, and by Wednesday I had a new hard drive (still under the 1-year warranty) with all of my data restored. When I went back to pick up my laptop I didn't have to wait and they were great with answering my questions.All that to say, I was really impressed with the speed and customer service at this store! I liked how they did the work on-site rather than send my laptop elsewhere, which I think is what happens at the Apple store. read more

This is possibly THE store for all things apple. I've had my Mac fixed here and they're speedy and knowledgeable, and I think the prices are pretty reasonable. And they don't make a point of being pretentious about explaining (or not explaining) what ails your computer. It can be pretty busy at the service counter, but I think it's worth the wait. read more

Amazing place! I came in pretty emotional, on the brink of tears a few times, because my roommate spilled beer on my $3000 macbook and basically destroyed it. The staff here went above and beyond - they quickly told me the damage done, how much repairs would cost, and gave me a lot of extra advice. I'm definitely coming here again for any computer needs. Thank you so much! read more

NEVER use this business. Very customer unfriendly and only cares about making the sale. I would never recommend this company for purchasing Apple products. read more

Came in to get a faulty hard drive cable fixed on my 2013 Macbook pro 13 inch. Apple fully covers this replacement of this cable. I was required to place a deposit in case my computer required further fixing and analysis. After my cable was replaced, I received a call from the technician stating my hard drive needs to be replaced. Due to "physical damage". The technician was horrible at communicating and very rude. When I stated ill deal with the "physical damage" myself (he wants to make money by replacing my existing hard drive with a SSD) he was even more rude. I am writing this review on the same Macbook about 3 months later that had the cable replaced with no further modifications since.. and it works PERFECTLY FINE. Long story short Simply didn't give my deposit back due to the "physical damage" that had to be looked into. You cant even go into this place without getting scammed even when getting a factory defect fixed. Thank Simply. Oh and no, I'm not putting my deposit you stole from me towards a solid state. Ill do it myself. read more

If your computer needs repair please get a quote from the Apple Store first. Simply Computing quoted me $829 plus taxes for a computer repair. The same work cost me $559 at the Apple Store. Simply buys their parts from Apple at the same price Apple charges the public and make their profit on labour (in my case $149 vs $39). read more

I recently bought a new MacBook Pro and had a good experience. I found the staff friendly and helpful. I ran into some problems with the backup I'd done prior to bringing my old computer in for a trade-in (they gave me a better price than all the other placed I tried), and they kept my old one for me for nearly a week before wiping it so I could come in and recover my files. They partitioned a hard drive for me that I bought as well, which was helpful. Overall it was a more pleasant experience that an Apple store and I would rather support a smaller business. read more

This note is to specifically thank Shayden Schofield-Lewis at the service desk. He spent a generous amount of time with me analyzing, testing and explaining my computer problem with me. I have an iMac but my MacBook is my backup for travel. As a 2009 Macbook is now considered an antique he was very knowledgable and came up with a work-around that solved the problem. read more

I have just had my worst computer customer service experience ever! I will never purchase or service anything with Simply Computing again. This company's lack of understanding and lazy attitude towards services combined with a cash grab mentality built into the store's policies will keep me from doing business with them again. Phones not answered, Emails not answered, no information available even in person. They strategically keep the service technicians away from the customers. They have established that they do not stand behind the products they sell and will not step up to the plate to make things right. "Sorry for your bad experience" does not make things right. As a computer technician for the film industry, I am asked frequently about where to purchase and service computer equipment and I will surely put Simply Computing at the bottom of the list. I will also be sharing my experience and I hope as result this will cost the company far more than the $360 they tried to bilk out of me for data recovery off of a defective hard drive they sold the day after I purchased it. It's a mystery to me as to why Simply Computing is still in business. read more

Very helpful and informative. I bought my 2nd Mac here, and am very happy with all the services they provide. Will buy from them again.

Unhappy with their advertising and in-store experience: This is a bit hard to explain but I'll try. I went into Simply Computing on Broadway after reading their ad for Buy a Mac - Get $100 gift certificate. I can't do a screen capture due to rotating header part plus they've already taken down the part I didn't like as it was a 1 day offer for Black Friday. The ad had a rotating header with 3 parts. The part I was interested in was for buying a mac. This part of the ad also referenced 3 things - buy a mac, some in-store price drops of other items and an offer for trading your old mac and getting 50% towards a new mac. The first part of the offending header had a simple statement about buying a mac and getting $100 coupon towards a further in-store purchase - no asterisks or other references. The next 2 parts of the header talked about the special in-store offers and the Trade-In offer - 1 of these had 2 asterisks after it and there was also a Learn More button in the header which was located adjacent to the trade in offer. It turns out that the offer for buying a mac did not fully apply to a mac mini - that was only mentioned in the fine print after you click the Learn More button... and that button definitely appeared along with the Trade-In offer part of the header and did not appear to be associated with the Buy a Mac part of the header. Also, when you read the fine print, the offer is only good if you purchase Apple Care which is not mentioned at all in the rotating header. So, here is my problem. If you look at the header it simply (no pun intended) states that if you buy a mac you get $100 gift certificate. You need to click the Learn More button (which does not appear to be related to the Buy a Mac part of the header) and you need to read the fine print on the Learn More page to find the 2 restrictions which are not referenced at all in the header. I looked at the header and immediately tried to phone the store to confirm the offer but I could only get their answering machine even though this was the middle of the day on Black Friday. I decided to go to the store as it was only a one day only offer. In the store it was pointed out by sales staff that I could only get a $50 certificate for purchasing a mac mini and only if I purchased Apple Care. I talked to the manager and showed him my problems with the ad. Both the manager and the sales person defended their ad and pointed out the error of my ways with no apology of any kind for wasting my time. They seemed well versed in their defense so perhaps I was not the first person of the day complaining about their ad. I left the store feeling upset and disappointed. I won't deal with them ever. I like companies that are forthright in their advertising as well as taking complaints seriously. The store manager pointed out how I was wrong for not digging through the fine print and did nothing to make me feel like there was any validity towards my complaint of their poor advertising tactics. That same day i also called the Apple Store at Oakridge - I quickly got through to a staff member to ask them a question. I dropped into their store which was well staffed by friendly sales people. They quickly showed my what I wanted to see even though the store was very busy. By this point I was wondering why I would even bother with a store like Simply Computing. So if you want to be belittled and made to feel bad for reading their ad and going to their store, stop in at Simply Computing. read more

Dano was so helpful and friendly when I had questions about my MacBook Pro battery. He was patient and answered all of my questions clearly, helping me choose the best solution for me. If good customer service is important for you, go here! read more

i have to say that i have had nothing with bad experience with these guy's, both here and in kelowna. i took my mac book in to this location today with a key that had broken off my keyboard. the guy i talked to told me that there was no easy fix and that basically the whole keyboard would have to be replaced witch would cost 250-300 dollars and was very dismissive .... i took it to mac station in yaletown, the guy fixed it in 2 seconds and for free and i have to say that, that is extremely agitating knowing some little shit head was willing to rip me off for almost 300 dollars because he was either a)lazy or b) trying to make money off of me. either way i boy caught ever going to this place again. read more