I'm making this first review from my most recent experience with simple restoration. They were recommended to me from my insurance company for recent storm and wind damage. They came immediately to tarp my roof however, there was no mitigation and no phone calls or follow up. I had to call hem several times finally they had someone come out two weeks later while there was extreme moisture and unhealthy conditions in my home, they started mitigation with the machine to dry out the area. It has now been almost a week. I have called them several times left messages for both Rich and the company in general and I've yet to receive a call back. They scheduled to come yesterday to start demo and pick up the mitigation machine. I put a job on hold to make money waiting for them to come all day an entire day was wasted with no phone calls and no response. I called the company twice and I called the person who came out twice and left a text message. Still no response so lost money, loss, wages, and now lost time. I'm not sure what the lack of communication is about but , they tell me that they have left voicemail but I have none. Still no response so I lost money, lost wages, and now lost time. Unacceptable . I'm not very confident and in their work from what I have experienced thus far has been very poor quality of service. Hopefully they will turn this around. If not, I will have to find another company to do the repairs who will communicate with me in a timely fashion. read more

Simple Restoration - Mitigation machine running for days - Damage Restoration Near Me - Ontario, California

warning! stay away from this company! they ruined my kitchen cabinets. 19 feet of upper cabinets are ruined. they took 6 months trying to fix the mistakes they made. i was told by rich that they would put a light stain on my upper cabinets so that they would match the stain of my bottom cabinets. well, the worker over sanded my upper cabinet doors and scraped and scratched them all up. he spent 6 months trying to fix the mistakes that he made. but the cabinet doors kept getting worse. so rich told me they would replace all the doors and give me new doors, but they did not do that. they put a thin veneer over the original doors. the finish on the outside of the door does not match the finish of the inside of the door . the inside of the door is the original finish. the outside of the door is a veneer, so they lied to me. also, my doors have dents and they're all warped from oversanding, i have reached out to them several times to fix the issue, but they gave me my one thousand dollar deposit back. now i have nineteen feet of upper cabinets that don't match the trim.they are warped and they have dents and scratches all over them. while they were spraying my doors with a shiny finish, they were spraying them outside on my driveway. i asked him not to srray them outside because it was windy. but he didn't listen to me. so on top of the warping and dents, there's particles from the wind stuck to my doors. a project that should have only taken two weeks took them 6 months and has left me with warped, dented, mismatched in color, ugly cabinets. i have asked them to be responsible and replace my cabinets, but they refuse to do so. i have had several contractors come to my house and tell me the cabinet doors cannot be replaced due to overstanding and warping. i need new cabinets. buyer beware read more

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We owned a rental property that got completely and totally destroyed by our renter. Simple Restoration was recommended by out insurance company, and they did a killer job. They dealt with an absolute mess and they restored the house back to a great status. They worked hard, and powered through anything and everything looked amazing. Will recommend to anyone for any level of work. Thank you so very much for all your amazing work. read more

Sergio is the Man - our two big window on our House broke and needed to be board it up - He came to do a great job and helped me and my family big time!! Sergio and his team is highly recommended- Thank you so much - Muchas Gracias - Muy buen trabajo - read more

My ceiling and HVAC closet was damaged by water/mold caused by my upstairs neighbor. Due to all the logistics, it was taking so long to start the actual renovation process. The first contractor my insurance picked was weeks behind and realistically couldn't do it. They then contacted Simple Restoration, and they were able to take it on and the process went rather quickly. They already had a team ready to go. However, due to an urgent fire damage, they then had to assign another team to renovate my place. That team was Marco and Oscar. They did such a great job with my place and finished right on time (4 days). They completely covered my floors for protection. They added new drywall and painted my HVAC closet, patched all my walls, and painted my ceiling and walls since they were patched. My living room, dining room, and HVAC looks brand new as if I just moved in for the first time. They were very respectful of my personal space since I was in my bedroom while they were working on the other side of my bedroom door. Marco and Oscar did an excellent job! Every step of the way, they made sure to update me, and they just knew what to do. They brought up things that I forgot about like my ceiling fan. Great communication with these guys. Anyway, Marco and Oscar did the job and they won't disappoint! read more

This is a second time I'm using this company and they did Great job. When I call them they respond was right away . I recommend this company to everyone. Thank you rich for your excellent service. read more

Awesome quality work! Great team effort! Paint, flooring, drywall they do it all! Richard and his team did exactly what I wanted. Thank you all! read more

Simple Restoration - Love my new floor! - Damage Restoration Near Me - Ontario, California

I would like to let everyone know what an awesome job they did rebuilding my bric wall crashed by unknown person new year eve they were recommended to me and a couple of days later they were there with a temporary protection i remember my wife said to me what are going to do well let me tell les than 30 days later my wall was restored and what an awesome job they did I would recommend them to one and all welcom to come and check thier my wall I would recommend to all they were very professional and caring of my wife.s plants all the best to simple Restoration an awesome company read more

Simple restoration is simply a joke! Beware! Stay away, go with another contractor. Unfortunately for me and my family. They were appointed to us by our insurance adjuster. These guys have no sense of communication. How do you run a business with non working phones!? Its ridiculous how unavailable they made themselves. Time is money. They wasted a lot of my time. They made appointments to meet at my house and never showed. They charged me nearly $5000 for uncompleted work! Work that I had to hire another contractor to come and fix. Still till this day I have a unresolved issue with them. Who knows when it will get resolved because they never answer their phone nor do they return messages. read more

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Excellent service, I have referred this company to many of my clients, based on the work they do for me on my personal investment properties. I must say if you want professional and quality work... then give them a call. My last client used their services after their first home purchase and have expressed nothing but gratitude in regards to the work that was done. Thank you Rich for expediting my clients needs to help them move in fast and timely. Great job, you guys rock. read more

I had an unfortunate flood in my house from my kid leaving the tub on and water went....well you know, but that is another story for another day. I filed a claim with my insurance and they sent out Simple Restoration. I was contacted promptly after speaking to my insurance adjuster. Within an hour they were at my house! That blew my mind and was already exceptional in my mind. They setup these monstrous size fans everywhere. These things were commercial sized and loud af. We had to move to a hotel for the next few days which was covered by my insurance. The workers came everyday to check on the machines and kept me inform the entire process. I wanted to make sure that my house was free of mold for my family to move back in. They assured me everything tested safe for my family to move back in. They told me they are certified in drying and mold or whatever that means. After that, my insurance guy came out and looked at the damages. After that happened, JC and his crew came in to repair the house. They did an amazing job. Usually you hear the horror stories of contractors being dirty and not finishing the job. These guys were clean and everyday before leaving the house, they made sure to clean everything before going home. JC followed up with me and kept me informed and wanted to make sure I knew what was going on the whole time. They were able to work with me and my insurance adjuster for all the repairs. Hopefully I never have any water damage in the future, but I will definitely call these guys if I ever do. Thanks guys! read more

I had really bad water damage in my home and called Simple Restoration. They dried my walls, my carpet, and even handled remodeling my house for me! They helped put the dry wall back and painted it as well. Jose was esepcially helpful. They were quick and professional which i always appreciate because I'm always on a time crunch. thank you! read more

Had extensive water damage throughout my newly purchased home. Got multiple quotes and Simple had the best value. The project went smooth and communication during the project was great. Had them also do plumbing and drywall and all the work was quality. I highly recommend. read more

I had a water leak in my kitchen. I called Simple Restoration And they helped me dry out the kitchen in a timely manner. They were very professional and helped me through the entire process. They also help me plan the repairs and I couldn't be happier!!! I highly recommend this company! read more

After a slab leak, Simple Restoration was sent to me by my insurance co. for the initial tear out of all wet areas, and fan drying. The workers were professional and timely. Not a day was lost. Communication was excellent, and someone always answered the phone. The replacement of drywall, stucco, and paint was done professionally and timely. The bill was what the insurance paid and no more. Happy to use them again! read more

I contracted simple restoration for my home remodel and hands down they are top notch! Very detailed and their work was more than expected! I would recommend Rich and his crew for any one looking for high quality work for any remodel or new addition. Thank you Rich for all your recommendations!!!! read more

Frauds! Do not hire this company. Working with JC has been the worst experience ever. He will try to blindside you with costs for jobs never performed. If you ever hire them please review all paperwork with charges listed, they will lie and charge you for work not completed. Do not let them handle your insurance claims. They don't care about the customer, they only want to collect and be gone. read more

Since the review Martin from Simple Restorations reached out and actually listened to our grievence. In all fairness there still remain's certain issues that they perhaps could improve perhaps screen movers better and have a person like Martin to communicate with rather than Richard. As far as the workmanship it was average the few things that had been left less than satisfactory Martin took the time and effort to send someone out to work on it. It shouldn't have taken a review but we appreciate the effort taken in response to it. read more

We had a slab leak that turned into potential asbestos exposure leaving us with ripped up flooring, several large holes in the walls and just general chaos/destruction in the house. Simple Restoration (JC in particular) was contacted and they were timely, responsive, professional and did excellent work. They fixed all the wall damage, painted and installed beautiful new flooring. I would highly recommend this company. read more

I am truly amazed, grateful and 100% completely satisfied with the exceptional work that was done on my home. Rich and his crew are highly skilled craftsmen that perform excellent work. If you're looking for good craftsmanship, great work, an honest and fair company, look no further. This is the company For all of my construction needs, Simple is it, for me!! Highly recommended. Thanks guys, for a job well done. I appreciate the fine work. read more

I had a water leak in my kitchen and living room in August 2017. I hired Simple Restoration a few days later. They did a great job with the restoration part so I decided to use them for the remodel. The remodel part did not go as well. What should have been about a six week job, took almost three months. I did not have a living room or kitchen during that time. There was a two week delay in start time for putting in cabinets due to parts not coming in on time. Communication was not a strong point for them. I never knew what was going on or when people would show up to work on my condo. A few times people showed up to work while I was in the shower and they used the lock box to let themselves in. They didn't always work on my condo five days a week, which prolonged the end date. They didn't always return my call or texts. It was very frustrating not knowing what was going on most of the time. They installed my new appliances, however they did not install all of them correctly and I had some issues. It was a very long three months, which caused a lot of stress for my family and I. read more

Can't say enough about the quality work and professional manner displayed by Richard and his crew. We had a pipe burst and some soggy walls. They had it stripped down, dried replaced and painted in no time at all. read more

This company was referred by my home insurance. Nonetheless, I had 2 other contractors to choose from. My insurance recommended Simple Restoration. Later I found out that they highly recommended because they were cheaper....but not necessarily better. I just wanted my house fixed ASAP because I had sold it and I had another house to buy. I submitted the claim on 8/20 after a water damage from 7/26. Simple restoration was slated to start in October 2020. They told me they'd be done by November 1 2020. To make a long story short, they finished December 27th, 2020. The communication with them was awful. They wanted me to be available to open the door, I would call them the night before to agree on meeting. They were never available. I assume that if they didn't respond, they weren't coming. But I had to go to work and couldn't wait forever for their response. They got mad cause they lost a day of work. Eventually I kept trying to touch basis with them to not run into the same problem. They kept telling me I don't know, call my boss, there was never a direct answer. Then they didn't show up for 3 weeks. Later they said that the person was sick but they said they'd let me know. I guess the boss would tell the employees to let me know. The employees were hoping the boss would call me. In the end, no one communicates with me. When I asked at the end about how much would the carpeting cost, nobody could give me a number and the guy in charge of speaking with me to give me pricing, the last day he talked to me by text told me to call his boss. I lost my house sale and I had to turn firm the house I was prepared to buy in OC. Then the boss came down on me because they had differing pricing on the carpet. In the end, my house ended up with different carpet color from room to room. It looked like a joke. When I'm ready I'll change to wood flooring but think twice about hiring these people and their boss Rich Ramirez is very rude. I would let him speak and I would listen by phone and when I tried to answered his questions, he would talk over me. One of his employees stole our plants. And I'm not a big complainer because I speak English and Spanish but I couldn't get a straight answer from his Spanish speaking employees. I guess they were afraid and I began to question whether they had a permit to work in america. I had a whole bunch of people working at my house. Luckily I had one good employee Leo who did the cabinets and a few other ones but the boss and the other higher up JC were a poor excuse for being managers xq read more

My condo was flooded do to a water leak in my bathroom,Simple came in and handled everything in a quuck professional manner. And what was a joy to have work with Rich and JC. Thank you and god bless read more