WARNING: After posting my review to FREEDOM MOVERS, they changed their name to PEOPLE2MOVE LLC to…read moredistance themselves from negative feedback. If you're researching them, make sure you're looking at all associated names.
I also noticed that a number of questionable reviews on Yelp appear to be filtered/hidden, and the pattern of reviews on their Google page raises questions about authenticity. I would strongly encourage anyone considering their services to avoid this moving company before making a decision.
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I'm leaving a 1-star review to Freedom Movers and will add more details and photos after I fully inspect my belongings. Due to how everything was packed in the storage unit, it's currently impossible to assess damage of items that are not close to the front. If any of my high-value property was damaged, I will pursue legal remedies.
To be fair, Eugene worked extremely hard and is clearly experienced, he carried most of the workload in my opinion. Igor was also polite and helpful, but inexperienced and likely still in training. For a move of this size and complexity, assigning a more experienced and balanced crew would have made a big difference.
That said, the overall experience was extremely frustrating and at times unacceptable.
My wife broke down in tears when we got home from the storage unit. She felt our belongings were treated like garbage, and honestly, I agree. Boxes clearly labeled "FRAGILE" were not handled with the care they required, both during loading and unloading, and many of those boxes got wet. What is the point of taking the time to properly pack and label items like glassware, electronics, printers, and ceramics if everything is going to be treated the same way?
Seeing our Peloton bike sitting in the rain for a prolonged period of time was unacceptable. It was partially covered, but still exposed. If I see any damage, we have a problem. Same goes for the Hydrow machine. Both machines combined are worth thousands of dollars.
The rain made things more challenging, but several decisions made the situation worse:
- Multiple cardboard boxes became wet during loading and unloading
- I provided additional blankets and asked the team to use them
- However, wet blankets were later left under boxes in the storage unit, causing additional moisture exposure
There were also multiple lapses in attention to detail:
- Parts of the master bedroom bed were left behind
- A drink was spilled on a marble lamp base and a coat hanger stand, and despite being asked to clean it, it was not properly addressed--the marble is now stained
- Boxes marked "FRAGILE" were handled poorly
- The storage unit was packed with no organization or accessibility in mind--it is now extremely difficult to access anything in the back
- The crew left a mess in the building's common areas (tape, gloves, dirt, debris), which we had to clean up ourselves
Communication and professionalism were inconsistent. Vlad ignored a direct request regarding how to position a valuable painting and came across as dismissive. At another point, a personal box was opened without my consent to retrieve a tool.
I also actively helped during the move, including moving items myself to keep things on track. Despite that, there were moments when no movers were in the apartment.
I was assured that all my items would fit in the truck, which turned out to be incorrect. I now have to hire another company to complete the move.
Billing was another concern. The move took about 11 hours and 30 minutes. I had no issue rounding up to 12 hours, and I tipped $400. However, mentioning "double time" and adding extra charges felt unreasonable and unclear.
As a result, I now have to move to another storage unit, replace wet boxes, and inspect all my belongings for potential damage. This is costing me additional time, money, and effort.
I understand the team worked long hours, but this job required attention to detail, professionalism, and respect for the client's property. That standard was not met.
I will update this review and add more pictures after I complete a full inspection of my belongings.