This was hands down the worst moving experience of my life. I have hired over 6 different moving companies over the past 20 years. Simple Move's movers were unprofessional, very rough with my boxes and furniture, and downright lazy. I was referred by a friend who used the company several times with good experiences. When I reserved my move date, I asked if I should have three movers and the customer service rep said, no, two people would suffice, even after I went through the inventory I wanted to move.
To start off, the movers arrived and blocked my neighbor's driveway. I asked them to move, but they said they would move only if required. I decided to pick my battles and have them start loading. Upon entering my house, the lead mover immediately said this was too much stuff and required three people. I asked him to call the office and have another mover come but he said, "maybe later." I told him I had suggested that as well and was told two would be fine. He declined but continued to complain. They damaged the floors and walls - slid my furniture and other items that left severe marks and scratches on the hardwood floors and banged the wall corners and damaged the drywall. I asked them to pick stuff up and to be careful with the floors and walls. The lead guy argued with me and told me that "He wasn't Superman and couldn't pick up everything." He was at least 6'2'' and very fit. The floors continued to be damaged. The movers complained about getting furniture out of my house and damaged the legs of my sofa along with my table and bed frame. Very unprofessional. I moved my stuff to storage and because I had complained earlier, they literally loaded 2 boxes at a time on a hand truck and walked it in, dragging it out even longer. I asked the movers to better organize my boxes, etc. in the storage unit (wasn't going to fit and it was bigger storage space than I needed in the first place) and "Superman" yelled at me and said he was the expert and if I was going to direct him on where to put stuff then he would drop the boxes and furniture there and then I could stack and move everything myself. At that point, I called the office and explained the situation. I asked them to call their movers and straighten things out as it was an unacceptable situation. It got a little better after that but instead of a 3.5 hour move, it took 5.5 hours. Icing on the cake was being called bitch in Russian over and over. I had PTSD after this move and didn't have the energy to call and report the lack of professionalism and how bad the experience was. Do not use this company. read more