I agree with every 1 star rating here. I was scheduled at the Dobson location, but rescheduled to the Ahwatukee location. The minute I walked up to check in I felt like I was in trouble. There wasn't any form of greeting. Just, "what's your name? " Give me your insurance cards and ID. I finally started speaking back to the receptionist in the same tone. She was probably in her 30's, I'm 70. Very disrespectful young lady. Then, as I was filling out the forms, a couple about my age came up to the counter. The man was obviously in pain. Another young lady spoke to them in the same tone, but louder so that everyone in the entire waiting area could hear. It had to do with his insurance copay. The couple kept trying to figure out why, and the young lady just got louder. I finally decided that if the front desk staff was this unprofessional, why would I take a chance with the MRI technician. So, I got up, took the clipboard to the loud lady still being rude to the couple, and said, "I'm leaving." I'm not comfortable at this location. I'm going to another Simon Med. read more

My daughter had scheduled an online appointment for 12:30. She even received a confirmation email confirming her appointment. When she arrived after driving 45 min she was told she didn't actually have an appointment and they would not honor the time set. She had to wait 4 1/2 hours before she was seen for a two view chest X-ray. I don't know how this facility is being managed but something definitely needs to change. Absolutely no regard for an ill patient. read more

I am giving two stars because the staff was nice, misinformed, but nice. This is the second time I have tried to get an x-ray and have been given grossly inaccurate time estimates!!! I called before I drove here and was told there was a 15 min wait. I re-confirmed when I got here. I had to wait 45 min. DO NOT TRUST THEIR TIME ESTIMATES. If you are not retired or independently wealthy and have a schedule to follow be sure to quadruple any times they provide to possibly be on time to your other obligations! read more

Although the Tech was great, the front office was inconsiderate of anyones time. They told me come at 10 AM, without telling me my appointment was at 10:30 AM. I got there at 9:50 AM to be sure to have to time for paperwork that took all of two and a half minutes. So I SAT for 40 minutes for what took less than 5 minutes. read more

I have had several MRIs, (6 or 7+) all at this location. Melissa at the front desk today and Zach the MRI tech were both fantastic. I arrived five minutes before my appointment with my pre-check in not having been done. I felt terrible, they both said no problem, it's fine, we'll get it done. Zach was especially helpful getting me comfortable before beginning, using a foam pad to go under my back... that has not been done before. I always have a lot of pillows under my knees because of my back problem but the foam pad was the real winner. I was in there for 20 minutes and was completely comfortable. It was was done and I was thrilled. I don't know why the other reviews are three stars, I didn't bother to read them because mine have always been terrific. First thing in the morning appointments are the best, no waiting. I think Zach especially helpful. Not every tech has been that great but still a positive experience. As for wait time, people show up late... which makes them run late.... humans aren't perfect. For any type of appt. anywhere, bring a book, or perhaps the next time you run late for an appt. you should be turned away, and no one else would be kept waiting. BTW when is the last time any complainers wrote a positive review? read more

My daughter was visiting us in Tempe AZ for Thanksgiving. She had to have an MRI on an expedited basis. Given my past experience with SimonMed I was reluctant to agree that she could go there, but there was no option. My concerns were confirmed. In the past I had very questionable work done. While my daughter's imaging appeared to have been done correctly this time, their "back office" operations are consistently horrible. Our family has used SimonMed on 7 to 10 occassions. Our experience with them means that I will wait longer for imaging appointments just to avoid using them! Their billing is alway a nightmare and fixing it VERY time consuming. This time they sent me a bill for $135 stating that it was the co-pay. Called, waited more than 30 minutes, was told I was wrong and to pay it. I submitted that to my insurance carrier. The carrier responded that I owed nothing for SimonMed's services, they had already been paid in full. The very next day I received a letter in the mail fdemanding $1,968.08 for the same services! Because it takes several calls, extremely long waits and dealing with rude people to get SimonMed to do anything, I called my carrier instead. After the call today, which took about 2 1/2 hours, they agreed that I owed nothing and that they owed me the $135 I had sent them on account of their first mistake. The SimonMed billing person said I would have a check in that amount in perhaps 45 days. I am aware of insurance companies that do something like this. They agree to pay, but hold the money for days, even weeks, so that they can collect the interest or "time value of money" by not paying immediately. In the aggregate this can amount to a lot of money. TO BE CLEAR: I don't know if this is what they are doing. But one has to wonder why it can possibly take that long to issue a check. Unless you have hours to TRY to get them to do the right thing, AVOID USING SIMONMED! read more

First, the techs are all wonderful. The administrative staff is completely incompetent, which is probably due to any definitive assistance from the management at the top - starting with a do-it-yourself appointment schedule on line that is just about as cumbersome as it gets! I have gone to this facility several times and it is never efficient and friendly. Not to mention that Xrays are by "walk in only." People generally have to take off work, so "walk in only" doesn't work AT ALL! Because if you get there and they have too many people who have shown up that day they abruptly tell you you cannot get it done that day due to too many walk-ins! So, after you have already left work to take time off to get an Xray you then have to try it again the next day, or the next. Employers generally don't like this SimonMed!!!! When asked what time they open so you can get it done first thing in the AM they illogically tell you what time except that if you get there at that time the Xray techs are not there for another hour and a half! I have also been to this facility where I had an appointment for a scan, but they couldn't locate the order in the same system that called me to tell me to set up my own appointment on line. Really? SimonMed is one of the few ambulatory scanning facilities available in the valley, and they have us by the balls! Why do medical facilities act like they are all doing us a favor when we are paying boatloads of money as consumers?! read more

I was lucky to have such a wonderful tech do additional imaging following my first mammogram. Lexy, the ultrasound tech, was so informative and pleasant. She explained the exam completely and answered all my questions. She had a very peaceful bedside manner. Thank you Lexy! read more

Beware of scamming money out of people, lies, despicable customer service! Yesterday, I went to Simonmed to have 2 MRI"S done. This was done through their call center 2 weeks ago. I went here, even though I was reluctant due to past experiences, due to the closeness and that it could be done on a Saturday. I had to take meds due to it being a closed test otherwise I would have had to wait 2-3 months out. I arrive and the first thing the receptionist says is you will need to pay us. I let her know that I do not owe as I have 2 insurance cards, which I had handed to her, and that covers the costs. She said with attitude, "Haven't you heard of C0-pays before?" Ann's attitude continued, which I ignored her attitude and explained to her that the first insurance covers that test and the 2nd one covers the co-pay. I informed her that I did not receive a reminder call from this office the day before about the tests or any co-pay. She just ignored me. She then began about- I cannot do the 2nd MRI today as it was not on the schedule. I said to her the scheduler told me to bring in the order and they would add the 2nd one no problem. There was nobody else in the office and it was 10am. My son was with me as he was the driver and we tried to find a solution to get both done today, later or another location and she just kept telling us no but she would re-schedule us for another day! My son then began to record the conversation and informed her and she stated, "she didn't care". We tried to find a solution we asked for a supervisor and she said there was no supervisor there. My son went outside to call to get a supervisor and as I was trying to do something she continued with the attitude, became belligerent. She was rolling her eyes, making belligerent comments under her breath towards me and my sone, and when I asked her what did she say she said,'You heard me!" I said to her that she needs to quit rolling her eyes and she said, "You are not my mother" At that point in time I left, my son was outside and we went to the car where he called for a supervisor and I called with my phone. He got through and as someone was helping him, when I got through to Elizibeth Garcia, who lied to me telling me there wasn't a supervisor available today. I said to her, that was a lie as my son was on the phone with one right now. She challenged me to tell her who and I asked my son and he said it was Dianna. She then tried to backtrack and get out of her lie. This day was unbelievable! I have had 4 negative interactions with 2 different Simon Meds in the past 2 months. I will go to social media and the BBB and share the recording with all unless I hear from the CEO on Monday March 16, 2020 concerning the money scamming, lies, terrible isn't even close to the words that describe how I have been treated. read more

WARNING - DANGER - DO NOT TRUST THESE PEOPLE I was scheduled for a non-contrast CT scan for possible kidney stones. I was asked to arrive 15 min early and not to eat for 4 hrs prior. I arrived 20 min early and was scolded by the front desk creature for not arriving 30-45 min early and told to drink a bottle of contrast. I said my doctor did not request contrast and was told I could not have the scan without it. I asked to speak with a supervisor and was told I couldn't and I would have to call the scheduling office. I left and called the scheduling supervisor and she confirmed what I already knew, that my doctor did not request contrast. I asked who played doctor and changed the order and she told me it happened on site. She apologized and told me she would have the site manager call me so we could reschedule and make sure my doctors orders were followed. Almost 48 hours later and no one has called. Here's the best part - the contrast solution masks kidney stones so if I had followed their orders the scan would have been useless. Do not accept what these people say - check everything they do - they cannot be trusted - they do not follow doctors orders - they do not care about you. read more

Omg I have had many mammograms done over the years but this is the first time it was pain free and I was walking out the door 15 minutes after my apointment time. No sitting around waiting on them to call your name. So so happy with this place and they do 3D images. I 8 never go anywhere else. read more

I had an x-ray to be completed at the Ahwatukee location this morning. I had been told by a scheduler that x-rays were walk in only and started at 8:00 am. I arrived 15 early and was please to see the door already open and a patient being checked in. Upon check in I was told by the staff that x-rays begin at 8:45 so I would need to wait which I did. The patient in front of me also needed an x-ray and an ultrasound. So when the patient was called back for procedures I was sure I would be next with my quick x-ray. However, this was far from the case. I watched the patient for an x-ray in front of me leave and I was never called back. I waited patiently for the check in line to shorten then asked about my file and when I would be called back because as of that time I had waited 2 hours and 20 minutes. The staff at the desk had trouble locating my file and when they did they said they would check. And of course when the staff came back to their desk no-one told me of the findings. I had to go back to the desk once again and ask. They said I would be called back which I was in another 10 min. The technician(asked if I had metal or smoked-while she reeked of smoke. Hmmm maybe that's where the tech was the whole time myself and other patients were waiting patiently for an x-ray???) who took me back had been walking in and out the whole time I was there and had only taken one patient back. My x-ray was done in 6 mins. and I left, but not without letting the man after me who had also been waiting the same amount of time that he should check with the desk on his status. I also let the man outside waiting because he was in pain and could not sit down to check his status. I watch an elderly woman who was in yesterday for her mammogram leave angrily as she had waited well over an hour today for her mammogram which she did not get yesterday. I get my mammograms at this location and I know the mammo tech is darn fast. I saw that tech take on two back for a mammogram in the long, long time I was there. SIMONMED NEEDS TO FIX THEIR NEW SYSTEM IMMEDIATELY: PHONE AND ON-LINE SCHEDULING. They are wasting everyone's time and money. Here's the SimonMed x-ray description online. Digital Radiography, or DR, is the future of x-ray. This new x-ray technology creates images in seconds like a digital camera, and at a lower x-ray dose. The x-ray dose is often similar to the normal background dose in the environment, or the exposure from flying in an airplane across country. SimonMed Imaging uses some of the newest digital x-ray technology available. This technology has both advancements in the hardware and advanced post processing software using artificial intelligence (AI) type algorithms to improve the images and their analysis. Getting an x-ray now takes seconds, and this is why we have walk-in availability at all SimonMed Imaging offices. REALLY YOU'VE GOT TO BE KIDDING!! Wait times may vary depending on time of day, so please plan accordingly. Simonmed YOU NEED TO STEP UP TO THE PLATE AND DO YOUR JOB. If you can't be kind to patients then you need to find another job. I rate Ahwatukee Simonmed a ZERO.. read more

It is impossible to book an appointment by phone due to long wait times. I booked an appointment on the web and they left me a message to tell me that time is not available. I think I will look elsewhere. read more

I had 2 Xrays and a CT done recently and I have nothing negative to say about the technicians performing the imaging tests, they were great - very friendly and efficient with their functions. What I do want to point out is that if you get sent here for a Xray you could wait for hours on end to get called back to have it done. This is because even though they tell you there is only one or maybe two people ahead of you, Xrays are not a priority here. They are done on a "squeezed in" basis when there are no other patients there for other imaging - all other imaging aside from Xrays is based on an appointment, but you CAN'T make an appointment for an Xray. It is literally the most absurd setup I have ever seen anywhere. So if they have constant appointments you could wait for hours and hours - I did... I wasn't taken back for an Xray until the very end of the day when all other appointments were done for the day and neither was the lady ahead of me as well as the one waiting in line after me. Someone needs to develop some processes that keep this from happening or they need to start taking appointments for Xrays. read more

I had a mammogram appt on July 2, 2018 with Laura. She was great and I would highly recommend asking for her. She was very pleasant to deal with and didn't seem as rough as some technicians. I have large and sensitive breasts so usually mammogram appts really hurt but this one was much better. I would have given 5 stars but I had a bit of a wait in the afternoon. Maybe make appointments earlier in the day to avoid the backlogs in the afternoon. read more

Kennedy at the front desk was nice and caught a mistake made by the dr.'s office. Kim who did my ultrasound was nice and easy to talk to. Kim also let me know I could sent the results to another dr. which saved me the time and hassle of having to call one dr.'s office and get them to send my results to the other one (and hope they get there). Would recommend them. read more

I needed last minute x-rays and had a pleasant experience at Simon Med Ahwatukee location. Sara was very nice and professional.

Kennedy and Terri (tech) were fantastic. Professional and efficient. If you live in Ahwatukee or close by go here for your imaging! I have been to other places and by far this was perfect for timely appointment and quick day of needs. Now off to work read more

Do NOT use any of their online scheduling or form/appnt check-in options. They do not work. I had to scheduled a routine mammogram 3 different times! First time: the appnt time offered online "shouldn't have been because the tech would have already left for the day" and the staff cancelled it without my acknowledgement. Second time: my online appnt was double booked by an in-person scheduler, so again, I got bumped. A month later...finally get my appnt with an in-person scheduler. Day of appnt: I submit their required online check-in forms from my car (due to Covid concerns) causing me arrive 2 mins late to my appnt. They ask for all my order and ids all over again at the desk, as if I didn't JUST submit them online. Then they call me back up after 15 mins and say, because I checked in late for my appnt time, the tech would have to "work me back into her schedule". I asked if I'd be waiting here all day, and they respond, "maybe. It's up to the tech.". Meanwhile, said tech is getting a drink from the back break room, staring at me the whole time through open door. Use a different imaging center. This will be my last time here. read more

I had a really pleasant experience here. My mammogram with Laura was not awful like I had heard they were. She made it as comfortable as possible. And my ultrasound with Lexy was pleasant and she kept me calm during the process. read more

Every time I need to come here, the employees make it as "enjoyable" as possible. They are friendly and helpful.

I called to book a mammogram and the girls was so rude I decided to cancel my appointment.

Worst front desk staff ever!!!! Not sure if I was receiving poor customer service because I'm a Woman of color but I truly felt singled out and disrespected. It's bad enough being a woman worried about finding lumps and experiencing beast pain, but to be treated in a manner to where I was ready to turn around and go home but badly in need of a mammogram/Ultrasound. Catching eye contact with the ladies while entering the building, they were engaged in conversation. I stood at the counter, for what felt like an hour before one of the two staff finally stopped talking and acknowledged me verbally " we'll be right with you" Now a line has formed behind me. They play a few more minutes on their keyboards and the younger staff asks "do you have an appointment" now all of a sudden the older women's neck works and she wakes up to greet the people behind me. The lobby is full and all of the chairs are occupied. I check in and walk directly across from the counter standing along the wall, watching these two ladies being kind and performing their job duties to the people checking in after me was so baffling, recognizing that I was standing, they then informed the clients before walking away from checking in " there's an additional waiting area with more seating right though those doors" My treatment caused a gentlemen to offered me his seat, upon him getting up and walking towards the counter she then informed him about the additional seating as well. A woman seating next to where I was standing looks over at me, shakes her head in disbelief, I then take advantage of the additional waiting room. read more

Stephanie (Steph) in CT scanning was amazing. Very personable, patient and was able to get my IV in easily on the first try (which is typically difficult for me). Thank you for your superior service A+ read more

I had to go in today for a CT Scan and the Technician was Stephanie Wood (I think that is her last name). She was absolutely wonderful and answered all my questions. She was gentle, caring, and made me feel at ease and made sure that I was calm thru the process. I want to send her a thank you note, but I am not sure if that is her last name. Anyway Stephanie has a great bedside touch. If I ever have a CT or MRI again, I will be asking for Stephanie. read more

I have had good experiences at this site until today. I don't recommend scheduling online for a couple reasons. First, you have to call back and give them information on the phone because you can't enter it on the website, so what's the point. Second, there is a much higher chance of having your appointment screwed up if it starts off as an online appointment. When I called back and gave all the information I thought everything was set. When I got to the office, no appointment. Not good when you you get no food and water since midnight. My choices are to try it again or wait until something opens up, screwing up my entire schedule. I decided to wait and write this review. read more

Rushed through procedure, records dept asked for previous baseline for comparison. Meanwhile they give my Dr inclusive results. Every time I call I'm disconnected or on hold for 10 or more minutes. Records dept. receptionist can't tell me her last name or the name of her boss. I finally drove back to the office that did the imaging and waited more than an hour for my records. I'm told that their office manager would call me at 9 am this morning... no call, no surprise. I'll have further imaging done elsewhere. read more

I have switched diagnostic mammograms and ultrasounds to Simon Med Imaging Ahwatukee. The service there is top notch. Everyone is extremely nice and helpful. This includes Sinia at the reception desk, the mammogram technician and especially Lexie the ultrasound technician. Lexie spent time with me and was willing to explain anything I had a question about. She was kind and thoughtful and I really felt like she cared about me as a patient. An added plus is she warms her gel! I will continue to come here for my breast diagnostics. read more

Had a follow up mammogram today and could not have been more impressed by Lexy. Ultrasound is never very comfortable but Lexy went above and beyond making things pleasant and efficient. She explained the process thoroughly and made sure I was comfortable before she began with the imaging. Most importantly, the room was warm! Thank you again for making my appointment go so well. Happy Holidays! read more

Stephanie, CT Tech, was great. She thoroughly explained the procedure step-by-step. She ensured I understood everything and answered my questions in non-medical terms. She let me recover without rushing me and produced the CD I needed for my doctor in less than 15 minutes. read more

Remarkably on time and on schedule. Always treated with care and respect. Laura is so professional for Mammogram and I've had LEXY for two Ultrasounds this month. She is THE BEST!! She always makes you feel comfortable, explains every step of the procedure and makes you feel comfortable and relaxed. read more

Stephanie, the CT tech, was kind and very professional and she made the experience simple and quick.

Great experience, twice! First appt was in December with Laura, who was very pleasant and answered all of my questions, even trying to go above and beyond with some of my obscure Qs. Second appt was with Lexy, who turned my confusion into clarity, in a calming, logical way. I highly recommend these techs and love that this service is available in Ahwatukee. read more

Today I had a mammogram at the Ahwatukee SimonMed Imaging office. Laura was so kind and professional. The exam was less painful than normal, and she was quick to finish. I would highly recommend anyone needing a mammogram to request Laura. read more

My primary care physician called at approximately 2:15pm on 11/20/18 to see if there was a possibility of getting me in for a CT scan that day. Not only did they accommodate me with a 3pm appointment, but the entire experience was a very positive one. Sinia Hopkins and Ashley Galiz (I requested their names) in the front office were fantastic. They were dealing with an extremely unreasonable client when I was there and not only handled themselves with extreme professionalism, but did so while acknowledging myself and making sure I was taken care of at the same time. As the Customer Service Program Manager for the Fleet Sales Department of U-Haul International, I deal with all levels of customer management and interactions. I have to say....... Brava Ladies! Nicely done. The CT Tech who handled my scan was equally as professional, efficient and put me immediately at ease. I believe her name was Stephanie. She thoroughly explained everything that would happen during the scan and what to expect. Very personable young lady. Overall, outstanding job across the board! Thanks for the exceptional experience with something that isn't always pleasant. Kelly Echols Fleet Sales Program Manager U-Haul International read more

On 12/26, I accompanied my daughter to get her MRI scans due to a foot injury. Her appointment was for 3:30 PM and she wasn't called back for even an hour. When she finally was, she was moved to a waiting room behind the reception area. She asked if she could go wait with me and they said no because they want it to seem like they are actually moving people through quickly. The staff was rude and chatting between themselves about non-work topic loud enough for the patients waiting to hear. They called out names loudly, often stating the amount of their deductible due or that they still needed a doctor's order. They showed little or no concern for the patients' comfort or privacy. The new girl was a trainee and very rude. When we finally able leave it was after 6PM. Other patients expressed frustration and my daughter also posted a bad review. We will never go there again as it was a horrible experience - rude, unprofessional and they generated no trust in their capabilities to even do the MRI correctly! Not sure I'd even give them a single star. read more

This was as easy as any medical appointment I have had. I checked in to a friendly staff. Kim in ultrasound came to get me right in time. She was friendly and quick, and I was on my way in short order. Was happily surprised to have this type of medical experience. read more

Stephanie, CT Tech, provided an OUTSTANDING experience! Her passion, knowledge, and kindness are a huge asset to SimonMed! She truly wanted to understand my symptoms and medical history in order to perform the correct exam (with or without contrast). Needle pokes are usually multiple, so I told her I was a tough stick. She actually asked if I had any recommendations, based on what's worked in the past, followed what I said and got me the first time -- rock star! She completely explained the breathing instructions before the exam, which was very helpful, as well. Truly, SimonMed, keep Stephanie happy -- she is a huge asset to your company with her passion for diagnostic imaging and outstanding patient care! read more

I recently relocated to Arizona and had my first mammogram here at SimonMed Ahwatukee. Laura was the technician and she was amazing ! Very professional and also efficient; I was comfortable and we were done quickly and painlessly. I know that most reviews are for bad experiences, but this was exceptional. I also had my bone density the same day at the technician was also professional and compassionate. I am sorry that my anxiety made me forget her name, but I know that SimonMed must be doing something right to have two extraordinary employees at this site. read more

Had a great experience this morning. Stephanie was my CT tech and she did an awesome job! She was knowledgeable, friendly and caring. She's an asset to not only Simon Med but healthcare in general. I wish more healthcare personnel was as nurturing and compassionate as Stephanie ;) read more