I got brain and eye MRI here. Staff was friendly and made getting the IV and laying down easy and…read moresimple. I had no issues with check in. I saw some reviews here complaining about it being an issue, so I made sure to pay attention to my text messages and call ahead of time to triple check my appointment was confirmed. It did take extra time for the person doing the MRI to show up, but you can wait with your phone so it was no big deal and this was clearly communicated to me. Imaging went well! Care good. I was even allowed to have my stuffed animal, haha

An unacceptable lack of transparency, staff preparation, and management accountability at the…read moreAhwatukee location. I was told insurance approval could take up to 20 days, so I chose to pay $95 myself rather than delay a needed exam. I understood that insurance might deny reimbursement. That did not mean I was agreeing to give up the ability to request it. This restriction should have been clearly explained when I scheduled the exam and chose to pay out of pocket. Instead, only AFTER collecting my payment did the staff present the "Self Pay Patient Form," requiring me to agree not to seek reimbursement from my insurance company. The check-in process was frustrating as well. We had already spent considerable time completing extensive information online, only to be asked to provide the same information again at the desk. There was no explanation whatsoever for this duplication. The initial staff member could not explain why it was necessary and, in my experience, showed little concern for our questions or the time we had already spent. She processed my credit card and requested more paperwork but could not explain the financial conditions associated with the payment. Perla became involved afterward, but she also could not adequately explain the restriction or resolve our concerns. We asked to speak with Diana, the manager, but she did not come out to address the issue. The response relayed through Perla was to cancel the exam and clarify matters with the insurer. That response completely missed the point. We were questioning the clinic's own requirement, disclosed only after payment. Referring us to the insurer did nothing to explain that requirement or address why it had not been disclosed at scheduling. Accepting the possibility that insurance may deny a claim is entirely different from agreeing never to submit one. Patients need that information before deciding how to proceed. A manager should be able to explain the documents patients are required to sign and step in when staff cannot answer basic questions. Instead, we encountered repeated paperwork, inadequate explanations, and no direct assistance from management when requested. Explain the financial conditions at scheduling. Make proper use of the information patients submit online. Answer questions before collecting payment. And make management available when staff cannot resolve a problem. These are basic expectations for a professional medical facility. Our experience revealed a deeply disorganized administrative process and an unacceptable disregard for patients' time and ability to make informed decisions.

As soon as I walked in and was "greeted" by the miserable staff I knew this was going to be a poor…read moreexperience. So seeing the bad reviews makes perfect sense. I had a bunch of paperwork to fill out even after doing it online (to be expected I suppose), but as I was giving my paperwork back I witnessed the staff being so rude again to another patient who was trying to figure things out for her very elderly mother. It's so sad to see healthcare workers in any capacity treating patients as if they're such a bother. I was already worried about this appointment, because it was my first, but there was a redemption. The tech who did the imaging for my mammogram was Shelby -- she turned the experience around. Shelby was so kind, professional, and put me at ease. She explained to me exactly how the appointment would go, and what to expect next. If I could give 5 stars to her, I would. Overall, I would highly recommend looking at reviews ahead of time-- if you have a choice to go someplace else, do it.

Not a great experience, they over bill patients and point of service, fast forward 2 weeks later I…read moreget my EOB and they over charged by 75$. Please tell me how this practice is legal? Now I have to request a refund from their billing department! What a joke!

I've been twice now. Once for a CT lung scan and once for an X-ray. Fast, clean, friendly staff.read more

Staff were nice. It was a little confusing when I came in. No one greeted me, so I did the sign in…read moreand had to ask one of the clerks if I just sit down and wait or what I should do. But after that no issues. My appointment was at 330 and I was back for my ultrasound by 335. My tech was really nice and explained everything. Would come back here again if I were to need any imaging done. Easy parking in the front.

I was confused for a second the Yelp says honor and the building and Apple Maps says SMIL. Found…read moreout that SMIL absorbed some of honor healths imaging stuff. Great staff the building outside looks great. The inside is a little dated but could be an amazing location if the money and effort was put into it.

This past Saturday, I had an appointment to have both of my knees and both of my shoulders MRI'd…read more My appointment was at 11:20am. All of this leads up to several complaints. If you want someone to show up 30 min early, then make the appointment 30 min earlier. Fix your scheduling department. However, I had filled out all the paperwork online, like a good little patient, then there's no reason to show up 30 minutes early. I don't need 30 minutes to put on a gown. Next Carla the technician should be fired immediately! She stated that since I did not show up 30 minutes early that she didn't have the time to do all four MRI's. I showed up on time for my scheduled appointment. Then they kept me in the waiting room for 20 minutes. Then another 10 minutes to change and wait in the changing area to be told I was late and they didn't have the time to do all my scheduled MRI's. It sounds like Carla has a time management problem, not me. Why didn't you get me back there as soon as I walked in and not keep me waiting for 30 minutes. Carla has to be one of the rudest and egotistical technicians I've ever met. I was on time, you don't know how to manage your time. So now, if I expect to get the MRI on my left shoulder, which she refused to do, I will have to pay another copay of $100 just for that and make another appointment somewhere because I will never go anywhere where she is working. SMIL and Honor Health needs to do better. Remember that your main concern are your patients and not your employees attitudes.

There is nothing good about having to get an MRI, but the staff here does an amazing job helping me…read moreto stay at ease during this. It was a little strange going outside the building to their current "mobile MRI trailer". This is due to some upgrades being done down the street. Once again, the staff does a great job even with the mobile unit.

A very caring and kind group of medical workers. The facility is beautiful and very well organized…read morew plenty of parking. Easy check in system. Test completed on time without a glitch which was so welcome since this was try number 2 for the MRI. Grateful for these health care workers

Came to this imaging center a few times recently for x-ray and MRI. The process was smooth each…read moretime! Because of some bad experiences I had with other imaging centers, I was pretty nervous about coming to SMIL. Thankfully, my experience was great. The staff were friendly, professional, and took the time to explain the process, which helped ease my anxiety about the exams. Like many imaging centers, they collect payment upfront, but they provided a clear cost estimate. After my insurance claim was processed, the amount I owed matched the estimate exactly, which I really appreciated. Overall, I had a very positive experience and would recommend SMIL to others.

Excellent customer service. I like that they have some Saturday appointments. Took my mom here for…read moreher MRI. Clean waiting area and nicely decorated.

Firstly, the office staff used to be very nice. I have extreme claustrophobia and this woman, I…read morebelieve her name is Susanne, usually sits with me in the room during the 75 second procedure. I had a ct scan on 10/15. WS told very sternly by the new office manager that from now on, I have to bring someone with me; that they are short staffed and will not spend the 75 seconds required for the ct scan to sit with me! The office mgr at this location has a lot to learn about customer/patient care. If this were my clinic, she'd be gone. The other issue is that I asked them to print out the films on a cd and mail it to my neurosurgeons office in Phoenix! Not only did the surgeon never receive it, but when I called advanced to see if they sent it out, they said there was no date indicating when it was sent, just says "mailed." Now I know usps has been slow, but it doesn't take 15 days to mail a cd from Mesa to Phoenix! THIS OFFICE IS COMPLETELY INEPT AT ANYTHING. There are plenty other radiographic places to go; why settle for an office that just doesn't care. Definitely will never be going back there.

Caution: If you use this facility, you will be billed. Keep a record of your payment in case they…read moredouble bill you. I used their service in February, was billed in March and immediately wrote a check, which cleared my bank on March 30. By SECOND invoice, dated April 29, I was billed for the same services. No one answers (or returns calls) at the number listed on the invoice. I have called them three times. I also called the vendor who wanted me to send e-mail proof that I had paid. I am unable to do that so she said she would contact their billing office.

I am writing to share my concerns about the walk‑in x‑ray service at your Kyrene location. I have…read morevisited this facility several times because it is the closest to my home, yet I have repeatedly been redirected to other locations despite arriving within posted hours and being told that walk‑ins are accepted. On multiple occasions, including earlier today during my lunch break, the front desk informed me that the clinic was too busy and advised me to go to the Ahwatukee location instead. After work, I returned to Kyrene at 4:28pm. There was only one person ahead of me, and the clinic was still open for another 30 minutes. However, I was again told that they had already taken their "last patient" for the day and that I needed to go elsewhere. I then drove to the Dobson location in Mesa, where I arrived at 4:47pm. I checked in, made my payment, and had my x‑ray completed by 5:02pm. The entire process took only a few minutes, which made it even more confusing why Kyrene could not accommodate me under similar circumstances. I understand that staffing levels and workflow can vary, but the inconsistency between what Kyrene advertises and what patients actually experience is concerning. If walk‑ins are not consistently accepted or if there is an earlier cutoff time, clearer communication would help prevent unnecessary travel, time lost, and frustration. I am sharing this feedback in hopes that the clinic can improve transparency around walk‑in availability and ensure that patients receive consistent and reliable service across all locations. Thank you for your attention to this matter. I appreciate your time and hope this helps improve the experience for future patients.

If I could give them 0 stars I would…read more I showed up on a Tuesday morning when they opened at 8:30 AM. There was no one there, but I still had to wait 30 minutes for them to call me back. My doctor had sent an electronic order over the afternoon prior. At first, I was told that the x-ray technician wasn't there that day but then she figured out that they were. They did not use my current order that my doctor had sent over. They used an order that was in the system from two years ago from a different doctor. I tried to get them to change it over the telephone, but they have outsourced their customer service department to India so it's impossible to get anything done. Just getting them to send it to my current doctor was a chore. I had to call my current doctors office to get them to call SimonMed and give them the order again verbally over the telephone. I then emailed Shannon, the girl who works at the front desk at SimonMed THREE times and she never once returned my email. She has no clue what she's doing. I watched as other customers came in for their appointment and were told that that technician wasn't in that day, but no one let the customer know. I would highly recommend that you go to a different imaging place. This place just does not have what it takes to run an efficient, competent and customer service, friendly office.

My wife's unfortunately getting imaging of her messed up back; I'm sure surgery is coming!‍read more

This review is not about the staff at all. It is about this horrible scheduling process that in in…read morehumane and screams we don't care about you as a patient. My Dr. contacts SMIL and says they will call you to schedule. What you get is a robo call and tells you to call a scheduling number you get to wait 20 min or more hearing how much they appreciate your patience, they try to force you to schedule online. They need to hire more human beings as we as patients are humans!! This is horrible customer service. The scheduling people are great. It is the management team that made the decision to use this idiot AI that is impersonal and repeats the same exact words over ad over. I spent over 50 min on hold listening to the same lies over and over.

Shaded parking, excellent customer service, on time processing, professional…read more We were in and out in one hour less.

My negative review is more about the SimonMed company rather than this specific location. My bad…read moreexperience was the fault of their central customer service or scheduling staff. I've had a nice experience with the staff at this location for imaging needs. Here's the issue I had the past week: I've had a brain scan appointment scheduled and reschedule 3 separate times due to errors or mistakes on the part of SimonMed. It's been so frustrating that I asked my neurologist to refer me to another company for my brain scan. Even though this may push out the scan further than with SimonMed, I cannot give them my business based on principle now.