One-Star Review of My Experience on Sunday
I recently had one of the most disappointing and unsettling experiences at this clinic, and I feel compelled to share my story. I went in this past Sunday due to chest pain and coughing up blood. I had made a reservation in advance, but I was still forced to wait 40 minutes past my scheduled time before anyone saw me.
The nurse who took me back was visibly miserable, unfriendly, and appeared completely disengaged. Her demeanor made it clear she does not enjoy her job, which is not comforting for a patient in distress. When I finally saw the nurse practitioner, Abigail (or "Abby"), she was robotic and detached during the initial assessment. I explained that I had been sick for three days, felt terrible, and was coughing up blood-tinted mucus. She stated she would do a COVID test and initially dismissed the need for a chest x-ray. Only after I pressed the issue did she reluctantly agree to order one.
After another long wait, the same unfriendly nurse escorted me to the x-ray, and 25 minutes later Abby returned to say the x-ray was clear. When I asked about the COVID test, she abruptly said she wouldn't perform one because "there was nothing they could do anyway." I was stunned. Having had COVID four times since the start of the pandemic, I know that antiviral treatments like Paxlovid exist. She incorrectly told me I couldn't receive it because I wasn't 50. I reminded her that individuals with comorbidities, such as being overweight, are eligible. She disagreed and refused to test me for COVID or flu.
Abby sent me on my way after writing five prescriptions--without any meaningful discussion on how to take them. In fact, the pharmacist later informed me that two of the medications should not be taken together. When I got home, I performed my own COVID and flu tests, which immediately returned positive for Flu A. I then had to consult telehealth to get Tamiflu prescribed, wasting additional time and money while I was already feeling awful.
The lack of empathy, poor medical judgment, and refusal to provide basic standard care were astounding. I spent more money on tests and follow-up care that should have been handled at the clinic during my visit. To add insult to injury, when I submitted feedback through the clinic's survey, I received a canned apology from "Banner Leadership" that addressed nothing.
The neglect I experienced is incomprehensible and unacceptable for a healthcare provider. The fact that this organization is responsible for the health of Arizonans is deeply concerning, and I am seriously considering filing a formal complaint with the state.
Rating: 1 Star - A frustrating, neglectful, and disheartening experience. read more