I got brain and eye MRI here. Staff was friendly and made getting the IV and laying down easy and…read moresimple. I had no issues with check in. I saw some reviews here complaining about it being an issue, so I made sure to pay attention to my text messages and call ahead of time to triple check my appointment was confirmed. It did take extra time for the person doing the MRI to show up, but you can wait with your phone so it was no big deal and this was clearly communicated to me. Imaging went well! Care good. I was even allowed to have my stuffed animal, haha

Place is dirty, worst MRI experience we've ever had. And now I'm stuck with their billing…read morenightmare. Don't go here! Unprofessional, dirty faculty with what I'm going to call scam billing

Everyone I saw was very nice and professional. The wait time was fast and the care was great. Being…read morethat it is connected to my other doctors, they are able to see my other ailments that I am dealing with and asked questions as well. Overall, I felt all staff was very caring and I will definitely return if I need care from an urgent care.

Beyond upset. Urgent care said instead of "guessing" antibiotic I should go to the ER and she would…read morecall ahead. And get us medical transport for faster service. Arrive and they don't give 2 shits that there was a call ahead. It means absolutely nothing, FYI. If you don't want to be in a line of 50 people, get the meds you can get at the urgent care. Rediculous. I made it super clear that they wouldn't care and she said they would see her right away the second they look at her and see how bad she is. Nope. Negative.

Shoutout to Xray technician Michael for his excellent and caring service last week. It was a…read moredifficult day for us and you treated my family with patience and kindness and your assistance throughout the exam was so appreciated. Also thank you to the manager and front desk assistant who helped us as well with bookings. Very nice staff! Thank you!

The Radiology technicians are all wonderful; however, if you would like your insurance to cover the…read morecost don't bother to go to any RadNet facility because they do not have enough staff in their claims department to submit claims correctly to insurance. Claims have gone unpaid and unprocessed repeatedly by insurance because they cannot seem to communicate effectively with insurance companies. They have repeatedly submitted claims incorrectly for over a year and then they turn around and bill me for the total amount of unpaid claims because they cannot manage to submit them correctly.

This is the 3rd time in 8 months we have been to this location and always have great service and…read morecaring people both behind the desk and behind the stethoscope. If you want to avoid sitting and waiting, they have a great online service where you can make an appt! I would sign up for an appt if you have the time or if you want to wait a little bit, you can do that too!

One-Star Review of My Experience on Sunday…read more I recently had one of the most disappointing and unsettling experiences at this clinic, and I feel compelled to share my story. I went in this past Sunday due to chest pain and coughing up blood. I had made a reservation in advance, but I was still forced to wait 40 minutes past my scheduled time before anyone saw me. The nurse who took me back was visibly miserable, unfriendly, and appeared completely disengaged. Her demeanor made it clear she does not enjoy her job, which is not comforting for a patient in distress. When I finally saw the nurse practitioner, Abigail (or "Abby"), she was robotic and detached during the initial assessment. I explained that I had been sick for three days, felt terrible, and was coughing up blood-tinted mucus. She stated she would do a COVID test and initially dismissed the need for a chest x-ray. Only after I pressed the issue did she reluctantly agree to order one. After another long wait, the same unfriendly nurse escorted me to the x-ray, and 25 minutes later Abby returned to say the x-ray was clear. When I asked about the COVID test, she abruptly said she wouldn't perform one because "there was nothing they could do anyway." I was stunned. Having had COVID four times since the start of the pandemic, I know that antiviral treatments like Paxlovid exist. She incorrectly told me I couldn't receive it because I wasn't 50. I reminded her that individuals with comorbidities, such as being overweight, are eligible. She disagreed and refused to test me for COVID or flu. Abby sent me on my way after writing five prescriptions--without any meaningful discussion on how to take them. In fact, the pharmacist later informed me that two of the medications should not be taken together. When I got home, I performed my own COVID and flu tests, which immediately returned positive for Flu A. I then had to consult telehealth to get Tamiflu prescribed, wasting additional time and money while I was already feeling awful. The lack of empathy, poor medical judgment, and refusal to provide basic standard care were astounding. I spent more money on tests and follow-up care that should have been handled at the clinic during my visit. To add insult to injury, when I submitted feedback through the clinic's survey, I received a canned apology from "Banner Leadership" that addressed nothing. The neglect I experienced is incomprehensible and unacceptable for a healthcare provider. The fact that this organization is responsible for the health of Arizonans is deeply concerning, and I am seriously considering filing a formal complaint with the state. Rating: 1 Star - A frustrating, neglectful, and disheartening experience.

Staff were nice. It was a little confusing when I came in. No one greeted me, so I did the sign in…read moreand had to ask one of the clerks if I just sit down and wait or what I should do. But after that no issues. My appointment was at 330 and I was back for my ultrasound by 335. My tech was really nice and explained everything. Would come back here again if I were to need any imaging done. Easy parking in the front.

They do a great job. As soon as you come in they get you in the system. Then the wait is…read moretypically very short. Their technicians are always very professional. I've had MRI's, ultra-sounds, X-Rays done there. All of them done without issue.

Visited on 3/4/26 for an ultrasound; I had a great experience and wanted to leave a review. Both…read morethe receptionist and the specialist were very friendly, and the ultrasound itself was quick, easy, and comfortable. Thank you!

I am writing to share my concerns about the walk‑in x‑ray service at your Kyrene location. I have…read morevisited this facility several times because it is the closest to my home, yet I have repeatedly been redirected to other locations despite arriving within posted hours and being told that walk‑ins are accepted. On multiple occasions, including earlier today during my lunch break, the front desk informed me that the clinic was too busy and advised me to go to the Ahwatukee location instead. After work, I returned to Kyrene at 4:28pm. There was only one person ahead of me, and the clinic was still open for another 30 minutes. However, I was again told that they had already taken their "last patient" for the day and that I needed to go elsewhere. I then drove to the Dobson location in Mesa, where I arrived at 4:47pm. I checked in, made my payment, and had my x‑ray completed by 5:02pm. The entire process took only a few minutes, which made it even more confusing why Kyrene could not accommodate me under similar circumstances. I understand that staffing levels and workflow can vary, but the inconsistency between what Kyrene advertises and what patients actually experience is concerning. If walk‑ins are not consistently accepted or if there is an earlier cutoff time, clearer communication would help prevent unnecessary travel, time lost, and frustration. I am sharing this feedback in hopes that the clinic can improve transparency around walk‑in availability and ensure that patients receive consistent and reliable service across all locations. Thank you for your attention to this matter. I appreciate your time and hope this helps improve the experience for future patients.

Received an email demanding that I pay my apparently unpaid bill…read more I called, finally got through AI to talk to a person. I was billed even though they hadn't process the insurance claim. They wanted me to pay, when my insurance will also pay.. would I have automatically received a refund? Doubtful. Be careful.

Had to have knee and hip X-rays. Had two of the nicest and professional Xray techs. Definitely give…read morethis location A++

This review is a running commentary of my initial visit today (6/13/2016). I arrived 20 minutes…read moreearly for my 3pm appointment with Dr Rogers, so I could fill out the required new patient paperwork. It is presently 3:45pm and I am still grumpily ensconced in the small waiting area for my appointment. So far, the only positive thing is the receptionist; she is very friendly and positive with everyone I have seen pass through the office (about 5 people so far). At 3:49pm, my name is called and I walk with the medical assistant into an exam room. Ruth, the med assistant, takes my vitals and leaves, telling me the doctor will be with me shortly. A couple minutes later, Dr Rogers walks in. Honestly, I'm a little unimpressed because he does not look like he's in great shape....and yet he's supposed to be telling his patients how to be healthy. He's a nice enough guy and was receptive to my questions, but didn't offer any enlightening responses. My reasons for visiting included getting a pulmonary breath test to check for (exercise induced) asthma and to see if I may have food allergies that may be contributing to bloating. Dr Rogers sent me to another room for the breath test -- the assistant in this room was not very pleasant and I had to wonder if she enjoyed her job at all -- then Ruth the 1st med assistant drew some blood (icky). I left the office at 4:30pm. I spent way more time waiting and doing paperwork than speaking with any one person. I like the location of the clinic because it is close to home, but one staff person could be a bit more "professionally pleasant" and appointments could be spaced out more so that patients aren't waiting for almost an hour. In the business world, being almost an hour late for a meeting is unacceptable. Why do we tolerate lateness when at the doctor's office?

This is the worst office, staff, and Dr's group. First, it's dirty. I mean dirty as in they don't…read morechange the table paper between patients. That's gross! They also do not care about patients who have something rare. They won't even Google to see updates for adverse reactions to medications. After a 21% unexplained weight loss, bringing new down to 110 at this point, Snider says, "there's definitely something wrong but I don't know who to send you to". WHAT?? How about doing some blood work?? HE DID ABSOLUTELY NOTHING!!! WHAT AM I PAYING FOR?? Was told I'd be issued a refund but still waiting on "Mylyssa". Reported to my insurance that this place is a scam.

I am beyond over the hold times of this office! Hire more help! Second your front desk is…read moreunorganized and uneducated on where to send people to pay a bill. I have waited on hold for days and multiple times. I can't get a number to call to pay the bill last time all systems were down. Your front office represents your business. It is time to grow up! Get organized and get on with it. To do this to your clients is BS. I am happy with the doctor! That is about it!

The ladies working at the front desk were so kind and give a warm welcome when you walk in! The…read morewaiting room was comfortable with plenty of seating, the dressing room offers deodorant and wipes for after and cute little cubby areas with celebrity names and you pick who you want to be for the moment (I picked Tina Turner)!! Would recommend to anyone who needs to get the girls checked out!

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.