Laura went above and beyond for me, she made me feel like I mattered and wasn't just a number. I went in for a mammogram which is already a scary and uncomfortable thing to do, not to mention costly. I had some insurance and payment questions that Laura went out of her way to help me answer and understand. Laura and Kennedy thank you for being so caring, I will definitely come here for my imaging needs in the future. read more

had a superb experience thanks to lexi, my ultrasound was smooth, comfortable, and relaxed. She was very nice to talk to and made me feel i was recieveing the best service. read more

I really wish I can give this facility zero stars but I have to give them at least one. When I arrive there was no other patient inside the receptionist was very rude I weighed it filled out the paperwork gave it back someone came in after me and they were greeted in Santan before me I'm filling out the paperwork I told the receptionist that I have a HR a account which simply means my deductible is on the backend and I have an account set aside on the front end and was to cover my co-pay the receptionist did not want to except what I had to say and still charge me over $86 co pay. Then she when or to say I can get my money back from the billing Dept. I contact blue cross and wanted the receptionist to really speak to the insurance company and lease so she can have a better understanding when someone says they have that kind of account she refused told me to talk to Billy screamed at me and said I could lose my job for changing the co-pay I wasn't asking you to change the co-pay but trying to inform her as to what that type of account was Annalise contact the billing department and let them know that they may receive a call from me she stop talking to me other page since were coming in and she started talking over me to them. The x-ray technician not sure what her name was it was unprofessional as well she asked me why did your doctor request these x-rays I looked at her she said and don't tell me because he wanted to see him then she went on to say I'm not sure how to do this your feet are too long for the x-ray plate I wear size 9 but what does that have to do with it. I was there had a bandage on my big toe from just coming from the podiatrist office next-door having an ingrown toenail removed she was very unprofessional read more

the worst customer service ever! this is the second week i attempted to get an xray. another 3 1/2 hr wait for walkins and they will not schedule xrays!! when asked for a different location they sent me to one that didn't even have an xray tech. i had figured that since the service at the Dobson location was so lousy that ahwatukee may be better. WRONG!! i recommend that you ask your doc to schedule elsewhere read more

I had a great experience here today along with my developmentally disabled daughter who needed some x-rays. All of the staff was friendly, but the x-ray technician, Andrea, went above and beyond! She helped my daughter to be comfortable, she helped me to feel relaxed, and she managed to get great "pictures" because she was creative and patient. We will definitely use this facility the next time we need any imaging. read more

I had such a great experience at this location, it was worth the drive. I arrived fifteen minutes prior to my appointment time, and by the time I filled out my paperwork, they already called me back. The mammography tech was very professional as was the ultrasound tech. I got my results the same day, which is really great when you are biting your nails waiting for news whether it be good or bad. I really appreciated their professionalism, as they were able to have compassion for me as a patient while giving me the best care possible. For any future imaging, I will choose this location anytime I possibly can. read more

It would be 0 stars but the gal who did my imaging was really great, so this review is for the HQ not this location specifically. The hold time to schedule an appointment is beyond unacceptable. I have had to make a couple of different appointments and every time you call its a 20-30 minute hold minimum. I've tried calling all different times and its the same thing. If you cannot answer the phone within a few minutes, you don't have enough employees. I am certain you can throw down money to properly staff your call centers. Anyone going here is likely not coming for something enjoyable so have the decency to answer in a reasonable time. I will not be using Simonmed going forward because of this. read more

SimonMed Imaging of Ahwatukee is a great place if you need to have any medical imaging type of services done. I myself had never been to SimonMed until Tuesday July, 10, 2018. I did not think that my visit to their office had any possibility of being anything close to pleasant. You see I was going in to have my very first mammogram performed. Yeah, OUCH! Right?!?! So I arrived a bit early for my appointment at 8:00am since I was taking the bus to get there I wanted to be sure that I wasn't late. To my surprise the office door was unlocked. A nice young woman greeted me and asked what time my appointment was. I told her it was for 8:00am, and she handed me a couple of forms to fill out. Once I turned in my completed paperwork, it was only a moment or two and my name was called. The tech introduced herself as Laura and walked me back to where she would be performing the mammogram. Laura explained to me what the procedure would included and what would be required of me. She was very patient and kind, and gentle while putting me into the various positions needed to have the most accurate scan possible. It took all of maybe 10 minutes to complete all the scans needed. Once those were done she explained the potential of being called back for additional scans because this was my first mammogram and they would not have any previous scans to compare the days results to. She told me not to worry if I was called back and that it was entirely normal. Overall the experience was not as excruciating as I was expecting it to be and that was in part due to the care that Laura took in doing her job. I would definitely recommend SimonMed Imaging to my family and friends. read more

If you can use a different Imaging practice, do. Simon is so unorganized and unprofessional. The first appointment I had, had to be rescheduled because they forgot to tell me not to eat or drink prior to my procedure. Ok, stuff happens. I reschedule for the next day as it is a STAT order from my dr. As I am rescheduling the Simon Imaging rep confirms receipt of the order from my dr, and gets me in with the caveat I may have to wait because my appointment is considered a "double booked" appointment. Ok I can wait, I have to get the image done so no problem. I show up for my appointment and the front desk proceeds to tell me that the order attached to my file is for a patient with the last name of M*****. This is not me. They can't find my order. I explain that this is a STAT order and give them the specifics of what procedure I need. They won't see me or make any effort to contact my dr. They said I should do that. A tech comes from the back and tells me I should ask my dr's office why they FAILED me like this. The only failure was on their part. They offered no assistance in trying to get the issue they created resolved and tried to pass blame. I am not unreadable but this was ridiculous and unprofessional to say the least. They didn't have any interest in helping me at all. Needless to say I will never use their service for anything. read more

Today my husband waited for 2.5 HOURS past his scheduled appointment time to find out that the staff had misplaced his file and no one even knew he was there for a procedure. At my request, once he was finally called back into the clinic, the CT technician was unaware of what area he needed scanned and either was not provided with his referring Drs notes or did not read/ obtain the file because she was clueless as to all important information that should have been reviewed and known before the scan was started. This made an already difficult day worse than we could have ever imagined. I worry about the validity of the CT results and am very disappointed in the SimonMed staff. They were at best unprofessional, unorganized, and unprepared to do the job that they claim to be able to do. read more

I have visited this location on 3 separate occasions and have had excellent service. Once for a mammo...gentle and professional. Two other times for ultrasounds. Kimberly G. was outstanding on both visits. Friendly and soothing demeanor. Explained things well. They always got me in exactly at my appointment time and the front staff are welcoming. Appointment setting is super easy and professional as well. I wish all medical appointments were this easy and pleasant. read more

Office staff and appointment process was great! The X-Ray tech that I experienced a few weeks ago was excellent. The ultra-sound tech/operator (female with glasses) from 10-27-15 was rude, short, seemed pissed that she worked there, and had no meter for her explanations of what might be a problem or serious issue. Im sure she causes many patients stress and anxiety. Further complaints for her to the company later. Over-all good service though. Especially the front desk personnel. read more

Went to this location for a chest X-ray. The wait wasn't too long and the front desk staff was nice. The X-ray tech Sara was very hard working and professional. She did an excellent job with my X-rays, I had a good experience at Simon med. read more

Had to get a CT scan of my abdomen for some crazy Quasimodo-toes thing that started happening (swollen feet). I had no problem getting an appointment and was in within a few days. Only had a couple of pages of paperwork to fill out, which was ok by me. Wait time was minimal in the waiting room, I actually think my appointment started early. Stephanie, the person that did the CT scanning, was incredibly patient with my questions, was informative, and a pleasure to be around. Perfect blend of professionalism and friendliness. There wasn't a single surprise any step of the way, she let me know exactly what to expect and when to expect it. There are a few places in the area that you can get imaging done like this, but I'd recommend this location... not that I've tried other places, but based on this experience I guess I really don't have to. Thanks Stephanie and all the team at SimonMed 'Tukee. Real Pro's! read more