Not all that far from a minor level of hell…read more The room is overcrowded, with too many machines for its size placed in close proximity, and the aisles are narrow. Dryers are almost always at a premium. There are two benches to sit. The staff (who I kind of feel for) is basically fine and can be friendly enough, but the customers, a mix of families, hipsters, twenty somethings, and people from the hood, are the usual NYC subject: disinterested, inconsiderate, oblivious to anything but their own interests, aloof, but also mildly aggressive. If you want to put money on your laundry card using a credit card, there is now a $25 minimum. Out of the two machines that make change for cash, one is broken, and there is no ATM :) The dry cleaning service was good when I used it years ago. I'd say avoid Clean City if you can except for dry cleaning service.

I brought 2 dresses and a sweater here for dry cleaning on a Monday night (7:30pm). The ticket…read moreprinted said Wednesday by 5pm but the employee crossed that out and said Thursday by 9pm. So I went back Thursday at 2pm and the employee (a different woman from Monday) looked at the ticket and said no it won't be ready until 4pm. I was frustrated, but left and came back at 4pm. When I returned at 4pm I spoke with the woman from Monday night who told me the clothes would not be done until 9pm. This is especially frustrating because I was leaving for a week at 5pm and would not be able to come back until I returned. My roommate offered to return the following day (Friday morning) to pick up my items. When she returned she was told that the dry cleaning machine was broken and my items were not ready. They added that they had no timeline for when it would be fixed. They also did not offer to return the items and issue a refund. 3 days later my roommate received a text message (she'd left them her phone number so she could receive updates) which said not only were the clothes ready for pickup, but they'd been ready for several days already (it had only been 3 days since she'd been told there was no timeline for a fix). I will never go back to this business. Despite being ultimately pleased with the quality of their work (the clothes were VERY clean) their lack of transparency as well as their poor customer service left me with a bad taste in my mouth. They were so sketchy about the whole thing. A terrible way to run a business and treat a first time customer. I wouldn't trust them with anything.

They do not take pride in their work or hold accountability for mistakes…read more I came to pick up my dry cleaning and saw my most favorite shirt was damaged. The employee directed me to the managers number on the wall and then I was directed to another number to their " actual " manager, a disrespectful man who didn't take any accountability for the damage. Not the mention my pants in this load were ironed horribly. I

I hate doing my own laundry but it has been necessary of late. I contemplated letting them do it…read morebut while there I watched them do it and I don't trust them. For starters, their detergent really is not what I would use. Additionally, I've watched them put clean clothes in the basket used for dirty clothes. That's absolutely disgusting. I think the small washers are overpriced. If you are sensitive to smells know that during the early part of the day they partake in the religious observance and light incense that have a pungent smell. It is not lit for long but if you have respiratory concerns it might bother you. They have a table with plugs but the table itself is not plugged in. That defeats the purpose. They didn't put it where it could be plugged in. Lots of signs encouraging hand washing but no soap. Other than that, the place is clean. No rowdy behavior taking place on the premise. If I must do my own laundry, I will go here. They will never wash my clothes though.

I normally don't do reviews, but I had to in this instance. Saturday, May 16th, I brought in a…read moreBurberry trench coat to have the sleeves shortened slightly to address some minor fraying from normal wear. Just have the sleeves shortened so that the fraying no longer showed or would get worse. I paid $25 for the work, pretty reasonable. The tailoring work itself was done well, the sleeve was shortened and finished cleanly, so I want to be fair about that. My issue is with how the coat was handled and returned to me. When I picked it up, the coat was tightly stuffed into a thin plastic bag which was tied up, as shown in the attached photos. I was literally shocked when the woman handed it to me. She was not the alteration lady so I didn't want to subject her to my anger, but I did say "it couldn't be put on a hanger at least"? She was apologetic and offered to get a hanger but I live only a few blocks away so I didn't see the point. Plus I wanted to take pictures. As a result, the coat was heavily wrinkled from being compressed into the bag (see photos) for two days (my given pick up date was Saturday, May 23rd and I picked it up today Tuesday evening), and honestly it was disappointing to see a garment I cherish being treated in such a careless manner by people I PAID to take care of it. I attached pictures of how the coat was presented to me and how it looked when I took it out of the bag. While I value my clothing A LOT, I am very easy going. I didn't expect luxury presentation or even steaming or pressing. I actually steam my coats every time I wear them. But I also didn't expect to have it returned to me shoved into a plastic bag like a dish rag. Every other place I have had alterations done, they won't press or steam the item unless asked to (I totally understand that) but at the least they put it on a hanger, even if it's a wire one. Especially a suit jacket or coat. This shouldn't happen to a $20 thrift store coat, let alone a coat worth over $1,000 dollars. It's a tailored garment - now the labels are out of shape and it's unwearable without considerable steaming and pressing. You want a clean and quiet place to wash your clothes YOURSELF? By all means go here. If you need to entrust your clothes to staff to have them cleaned or altered, hard pass if my experience is anything to go by.

This has been my go-to laundromat for 3 years. Even though there are several other laundromats much…read morecloser, I chose it based on the reviews and then kept it as "my laundromat" for all these years because there isn't anything in the neighborhood close to this level of cleanliness and service and the tailoring service is great too. IME the women that work there are sweet and attentive, even calling to let me know when a special request is ready. Idk where I'll move to next because my lease is almost up but hopefully there's a place with similar quality and also inexpensive nearby.

Love this laundromat - won't go anywhere else. Been coming here for some time, and I'm never…read moredisappointed. The place is always clean and well kept. The staff is helpful whenever I've needed them. There's other laundromats closer to where I live, but I'll gladly walk the extra distance for this place. Huge fan!

This is my weekly go-to spot for completing my laundry duties. Friendly owner + staff with…read moreexcellent washers and dryers. Different washer sizes are available. The facility is kept clean. Wash and Fold service available with quick turnaround times. Cash for quarters provided upon request.

Wow. The delivery is horrible! I tried this for the first time. The delivery guy made me come down…read moreand he yelled at me that I live on a busy street and he couldn't find parking like of course you didn't it's Brooklyn. He said I wasn't allowed to ask for delivery again and said I had to pick it up in person next time. I was even going to tip him $5 but didn't obviously. I don't know why they would even drive when I live 4 blocks away. I tried to get delivery because I have an injury, I will never come back

I've been coming here for 3 years and they are truly the best. They know their customers on a first…read morename basis, have super fair prices and get my insane amount of laundry done quickly

Stuy wash was my go to pickup & drop off service since the height of Covid. I try to support local…read morebusiness & while it's a bit pricey $ my clothes always came back fresh, well folded & hot fresh from the dryer. My last two experiences were not the best. 1st issue: my clothes arrived back to me 3hours later than the time I choose which ended up being 10pm, although upset I was just happy to get my clothes the same day I requested. After having sent an email the manager reached out to apologize & offered 10% off my next order. Issue#2 Next order made & no 10% off & my newly purchased laundry bag came back torn. Although my clothes were placed in another plastic bag why on earth would you overpack my bag so much it tore? Why not give me a new bag & explain what happened. So I sent an email to the establishment showing how my bag arrived bag to me & inquiring about my 10% off & guess what? Three days later & I still haven't heard back. Loyal pickup & drop off customer lost!

I had my jacket dry cleaned after my brother accidentally spilled a full matcha latte on it and my…read morecat ripped the button off - button fixed, and the jacket feels like it did when I first bought it! I am super impressed and happy with it. I've attached what kind of coat it is for reference of the material.

I really like this place. I've done the fluff & fold service and the woman behind the counter…read more(maybe the owner?) was super polite and professional. They did an amazing job and the price was fair.

I love this place Top notch service every single time, the…read morebest people. My clothes are always perfectly folded and neatly arranged

1/13/13 Have been…read moregoing to this laundromat for the past 8 months. I'm used to living places with washers and dryers so this is my first time having my "own" laundry place. I have never come here to actually do my laundry, so this review is based entirely on their drop-off services. What I like the most about the business is that they seem to be pretty quick. I usually drop my clothes off in the morning and if I stop by at the end of the work day my clothes will be done. Your receipt will also give you an estimated time of completion, but they are usually conservative with what they put on your receipt and if you call ahead will let you know the status of your order. Worth noting is that depending on who is there your clothes will be folded differently. One of the guys folds all my shirts inside out, which may annoy some, but I don't care. They also just put all of your socks in a bag. Finally, while I don't have much to compare it to, the prices seem reasonable to me. I have attached a picture of the "menu." At the moment it is $6.50 for 1-8 pounds and an extra .60c per pound after that.

I have used this laundromat both in person and for drop-off. The machines are clean and drop-off is…read morealways turned around same-day if you bring in your laundry in the morning. Cash machine spits out 10s and you can donate to charity too!