I normally don't do reviews, but I had to in this instance. Saturday, May 16th, I brought in a…read moreBurberry trench coat to have the sleeves shortened slightly to address some minor fraying from normal wear. Just have the sleeves shortened so that the fraying no longer showed or would get worse. I paid $25 for the work, pretty reasonable. The tailoring work itself was done well, the sleeve was shortened and finished cleanly, so I want to be fair about that. My issue is with how the coat was handled and returned to me. When I picked it up, the coat was tightly stuffed into a thin plastic bag which was tied up, as shown in the attached photos. I was literally shocked when the woman handed it to me. She was not the alteration lady so I didn't want to subject her to my anger, but I did say "it couldn't be put on a hanger at least"? She was apologetic and offered to get a hanger but I live only a few blocks away so I didn't see the point. Plus I wanted to take pictures. As a result, the coat was heavily wrinkled from being compressed into the bag (see photos) for two days (my given pick up date was Saturday, May 23rd and I picked it up today Tuesday evening), and honestly it was disappointing to see a garment I cherish being treated in such a careless manner by people I PAID to take care of it. I attached pictures of how the coat was presented to me and how it looked when I took it out of the bag. While I value my clothing A LOT, I am very easy going. I didn't expect luxury presentation or even steaming or pressing. I actually steam my coats every time I wear them. But I also didn't expect to have it returned to me shoved into a plastic bag like a dish rag. Every other place I have had alterations done, they won't press or steam the item unless asked to (I totally understand that) but at the least they put it on a hanger, even if it's a wire one. Especially a suit jacket or coat. This shouldn't happen to a $20 thrift store coat, let alone a coat worth over $1,000 dollars. It's a tailored garment - now the labels are out of shape and it's unwearable without considerable steaming and pressing. You want a clean and quiet place to wash your clothes YOURSELF? By all means go here. If you need to entrust your clothes to staff to have them cleaned or altered, hard pass if my experience is anything to go by.

This has been my go-to laundromat for 3 years. Even though there are several other laundromats much…read morecloser, I chose it based on the reviews and then kept it as "my laundromat" for all these years because there isn't anything in the neighborhood close to this level of cleanliness and service and the tailoring service is great too. IME the women that work there are sweet and attentive, even calling to let me know when a special request is ready. Idk where I'll move to next because my lease is almost up but hopefully there's a place with similar quality and also inexpensive nearby.

wash-and-fold was returned to me missing at least two pairs of pants, and they refused to take…read moreresponsibility for this mix-up/loss. really disappointing, having valued their services for two years.

Avoid this laundromat. I dropped off a $30 load of laundry in my gray laundry bag but when I came…read moreto pick it up, I was handed a few shirts in a plastic bag. Confronting them they pretended not to speak English and just ignored me. I lost a ton of my clothes and expensive bed sheets and towels.

Update: Their Pick up and delivery DOES cost more per pound than dropping off in personread more

Quick turn around. Reliable service. Not overpriced. Nice staff…read more Be careful to bring your own bags to they will charge you for bags. The bags are overpriced.

Stuy wash was my go to pickup & drop off service since the height of Covid. I try to support local…read morebusiness & while it's a bit pricey $ my clothes always came back fresh, well folded & hot fresh from the dryer. My last two experiences were not the best. 1st issue: my clothes arrived back to me 3hours later than the time I choose which ended up being 10pm, although upset I was just happy to get my clothes the same day I requested. After having sent an email the manager reached out to apologize & offered 10% off my next order. Issue#2 Next order made & no 10% off & my newly purchased laundry bag came back torn. Although my clothes were placed in another plastic bag why on earth would you overpack my bag so much it tore? Why not give me a new bag & explain what happened. So I sent an email to the establishment showing how my bag arrived bag to me & inquiring about my 10% off & guess what? Three days later & I still haven't heard back. Loyal pickup & drop off customer lost!

I had my jacket dry cleaned after my brother accidentally spilled a full matcha latte on it and my…read morecat ripped the button off - button fixed, and the jacket feels like it did when I first bought it! I am super impressed and happy with it. I've attached what kind of coat it is for reference of the material.

Not all that far from a minor level of hell…read more The room is overcrowded, with too many machines for its size placed in close proximity, and the aisles are narrow. Dryers are almost always at a premium. There are two benches to sit. The staff (who I kind of feel for) is basically fine and can be friendly enough, but the customers, a mix of families, hipsters, twenty somethings, and people from the hood, are the usual NYC subject: disinterested, inconsiderate, oblivious to anything but their own interests, aloof, but also mildly aggressive. If you want to put money on your laundry card using a credit card, there is now a $25 minimum. Out of the two machines that make change for cash, one is broken, and there is no ATM :) The dry cleaning service was good when I used it years ago. I'd say avoid Clean City if you can except for dry cleaning service.

I brought 2 dresses and a sweater here for dry cleaning on a Monday night (7:30pm). The ticket…read moreprinted said Wednesday by 5pm but the employee crossed that out and said Thursday by 9pm. So I went back Thursday at 2pm and the employee (a different woman from Monday) looked at the ticket and said no it won't be ready until 4pm. I was frustrated, but left and came back at 4pm. When I returned at 4pm I spoke with the woman from Monday night who told me the clothes would not be done until 9pm. This is especially frustrating because I was leaving for a week at 5pm and would not be able to come back until I returned. My roommate offered to return the following day (Friday morning) to pick up my items. When she returned she was told that the dry cleaning machine was broken and my items were not ready. They added that they had no timeline for when it would be fixed. They also did not offer to return the items and issue a refund. 3 days later my roommate received a text message (she'd left them her phone number so she could receive updates) which said not only were the clothes ready for pickup, but they'd been ready for several days already (it had only been 3 days since she'd been told there was no timeline for a fix). I will never go back to this business. Despite being ultimately pleased with the quality of their work (the clothes were VERY clean) their lack of transparency as well as their poor customer service left me with a bad taste in my mouth. They were so sketchy about the whole thing. A terrible way to run a business and treat a first time customer. I wouldn't trust them with anything.

I haven't done laundry in over a year! Wait. That didn't come out right... This was the first time…read moreI've been to a laundromat in BK in over a year. Maybe that's the reason I screwed up this first visit back to this place because I left an entire load of clothes behind in the dryer! The staff was nice enough to keep my clothes tucked away nice and neat until I realized two days later that I left them behind! This place has been clean pre-COVID and they've BEEN sanitizing the machines and folding tables in between customers before the pandemic. Many of these Bed-Stuy laundromats make me want to hand wash all of my clothes and never step foot in a laundromat because they are just way too unsanitary-- but not this place. Once you take your clothes out of the washer, they are sanitizing inside and out. No more strange smells after someone takes their supposedly clean load out and no more bringing my own sanitizing products to wipe down the washers before use. They take care of it for you! Floors stay mopped and clean so you don't feel so bad if you drop a panty or two. Other laundromats I will throw away any piece of clothing that falls to the ground but here, I'll kindly rewash them. That says a LOT. If you need any detergent, laundry bags (plastic or cloth), bleach, dryer sheets, fabric softener, etc., they've got a little convenient store and a vending machine inside to get all the stuff you need. I can't say the staff was always so welcoming but the owner is soooo much nicer now. Whatever change happened has truly warmed his soul and I feel more happy spending my coins here! Before this was the only laudry place to go to because I lived a couple steps away, now I gladly drive to this place because it's worth it. There's a change machine (all machines take coins) nice size options for washers and it doesn't take a crazy amount of detergent to get things soapy. A quarter gets you 7 minutes for the dryer. If you are a nice person who doesn't overstuff the dryer, 21 minutes is all you need to dry a load-- 75 cents ain't bad, huh? This isn't a large laundromat but if you go during non-peak times, you can get your washing done quick and easy and maybe catch a show on the big tv screen while you wait! Clean + Kind = My Laundro-Loyalty

Horrible. I was just there to wash a blanket I forgot at my normal laundry. The small washer was…read more$3.00. First there is no water in the area to help wash down the detergent. My blanket came out stained with detergent residue and the guy who was running the place told me this small thin blanket was too much for the small washer. I was surprised because $4.00 could have washed the blanket and a sheet set at my old laundry. Then, i noticed how the workers treated the drop off laundry while the same guy was towering over each girl at every machine. First they dumped the clothes on the dirty floor to separate. Then most of the time alllll of the clothes went into one large wash machine. There was no care.No colors and darks were separated, so go here at your own risk. I wouldn't want my clothes dirty or not dumped on the floor and to go there the low prices aren't what they seem if washers are small as hell . And the manager was micro managing like hell.

Same prices as what you would find anywhere in the area. Some of the machines are broken; most are…read moreworking though. There's no seating available which is probably the biggest downfall of the business. It's currently 3:42pm on a Monday and there are 3 people in here so it's not very busy at this time. Some of the patrons are playing music and videos on their phones very loudly which shouldn't be allowed inside. Coin-operated machines as opposed to having a laundry card- another downfall. Overall, acceptable!

Found this place on Yelp since I'm new to the area. It's a Monday so it's not really busy as I…read moreexpected. There are: -3 giant loader machines $5.25 -7 triple loader machines $3.75 -14 double loader machines $2.00 The dryers are huge and you could definitely dry multiple loads in one. Dryers are 25 cents for 8 mins. Decent amount of machines but I imagine the weekends fill up rather quickly. There's an ATM, coin machine, and a few laundry carts. I'm pretty happy with the cleanliness of this place too. I hate when laundry mats have dirt, grime, and soap scum all over the place - gross. They have some ceiling fans which help get some air flow in the narrow space. My only thing is the spot is kinda small so there isn't much sitting room (hence the 4 stars). On a busy day, you may have to drop a load (no pun intended lol) and come back for it later. They also do dry cleaning. Haven't tried it so can't speak towards it but I took a picture of their price list.

Good laundromat but I wish you didn't have to buy a separate card to load money on. Was ~$9 to wash…read moreand dry a medium sized load.

I am staying at a friends in the area for a couple weeks and needed a drop off laundry place, as I…read morehave no patience in waiting a couple hours. I looked this place up (on yelp, of course) and had good reviews, and didn't seem extremely expensive compared to what I see in the Manhattan area. I walked over and dropped off a bag and they weighed it to equal about $27, which wasn't bad at all. I returned the next day and everything was clean and folded. Very nice service as well! I definitely give this a kudos recommendation!