When the weather gets hot, spiders tend to find their way into our home here in South Reno. I hired Sierra Pest Control to treat the perimeter of our house, including the garage, backyard deck, and a backyard tree that is home to the yellow jackets we often see this time of year. Tyler, the technician, was professional, courteous, and knowledgeable. During the service, he even pointed out a gravel area that could provide ants with easy access to our home--something I had never considered. This is the third year I have used Sierra Pest Control, and I continue to be impressed with their service. As a family-owned local business, they focus on taking care of their customers rather than pushing long-term contracts as some companies do. They offer a fair price, perform quality work, and leave it up to you to call them when you need service again. I highly recommend Sierra Pest Control. If you're looking for honest, reliable pest control service, you won't be disappointed. Their professionalism and customer service consistently exceed expectations. read more

Just left my house! We use Sierra Pest every year. We had requested basic spider prevention for black widows etc. Kevin helped us this time, and he went above and beyond! He noticed a few potential wasp nests up in our eves and washed them out for us. I have had nothing but great service from the office staff and field staff, and I've never had a billing issue. The field staff is always friendly, fast, and on time. Highly recommended! read more

Yes, Jay is the man. He know how to get rid of the bugs that are are hard to get rid of

This company was excellent, but their customer service became neglectful and unreliable during the last year.

Mike is the absolute best!!! Super knowledgable and a true expert in his field. Always goes above and beyond for us!!!

This is a fabulous company with terrific employees. After encountering one too many black widows we knew we needed an expert. The front office kindly set us up with an appointment with Mike. Mike is wonderful, hard working, through and efficient. He went above and beyond to protect our family from the spiders. He also hit down some inactive wasp nests and taught us some tips for keeping the bad bugs away. We were so happy with Mike we called the office while he was there to thank them for sending us the best technician. We will tell our neighbors and friends about the great experience we had with Sierra pest control and we will certainly use them again. I am amazed at how hard Mike worked to protect my family and I wanted to make sure it was well noted. read more

I had been having a mouse problem in my apartment. I called Sierra Pest Control and they came out and set bait. The mice have yet to come back...yay! Everyone I've dealt with has been nice and efficient! read more

I will never use or endorse this company again. They do not stand behind their word, they charge for service that was included in the original package. their tech is in and out in 15 minutes or less and the pest problem is not resolved. They are not trustworthy. I would not recommend using this company ever. read more

Call Sierra Pest Control to put down a vapor barrier in a home of less than 1300 ft.² , as well as clean up some debris underneath the house. The quote I requested was for 1300 sq ft. Vapor barrier and cleanup. I rounded to 1300 which is more than the actual square footage of 1278. The estimate I was given was $350-$400. When I got my billing I was shocked to see it was $500. I called and questioned why it cost an additional $100 to clean up the debris, when I was quoted that the cleanup and vapor barrier estimate was at $350-$400 total. I was not advised there would be an extra $100 on my bill for the cleanup. I was advised there was a hefty bag of wood scraps and cardboard but no explanation as to why I wasn't advised it was going to be $100 more or that the job was more extensive than anticipated. This is not what I would call good customer service when a quote is given and the cost ends up 25% more with no communication to the customer. One star is one star more than they deserve for what I consider a dishonest business practice. I did call back Sherry to discuss the billing and was given no explanation as to why I was not informed my estimate was 25% off or that the work was more extensive than first estimated. So basically, it was a "We're sorry we failed to inform you of the 25% increase in our services, but pay us the other 25% anyway." Lack of communication on your part should not cause a customer monetary loss. And no, I will not be giving you another opportunity to rip me off. read more

We had a couple of rats sneaking bird seed. Mike came out, determined what we needed to do. Was very personable and professional. We have used Sierra Pest Control several times and highly recommend. read more

I saw a Sierra Pest Control truck in the neighborhood and ran over to ask if he could spray around my house. The technician came right over after finishing a job at another house and took care of an army of tiny ants marching through my living room. The service was thorough, friendly and professional. Glad I found them! read more

A few weeks ago, I had an ant problem in my kitchen and Angie got rid of them. Several days ago, I discovered ants in the master bathroom and also had been told by my guy that mows the grass that I had moles in the front yard. Mike, the mole/vole expert, told me that I had voles. He not only took care of the front yard but also checked the large backyard. He also found the source of the ants and treated it as well as went outside and treated it. All at a very reasonable cost. I'm telling you - this company is who you want to use for any pest problem! read more

What to do when you've had enough of the spiders and bugs outside coming in? Call Sierra Pest Control! I emailed for an appointment and with 4 hours I have a solid appointment for the next week. She arrived right on time. We chatted a bit then she started. She was thorough and professional, great job. No pests sighted since. Now part 2: just before our appointment I found out I would need a Pest Inspection for a VA refi loan. Called, made an appointment for a certified Inspector. This time I had to wait 10 days because he as so busy. Today was the inspection. Robert showed up perfectly on time. Extremely pleasant, professional and knowledgeable. Robert conducted the inspection in under an hour. He thoroughly explained what he was looking for and the process. He said my report will be ready tonight around 6. Couldn't ask for a better inspection or process. You can't do better than Sierra Pest Control. read more

Update. Jay arrived exactly as scheduled on Friday. Sprayed and removed wasp nests. It is Monday and tenants report all is quite on the wasp front! Although, both the dad and baby girl got stung during the interim. Hopefully the spraying has taken care of the wasp problem! read more

I have been using this company for over a year and just love them, price is reasonable. They spray my house inside and outside for bugs and do an awesome job. Robert is a super nice guy if you use this company ask for him. They are alway on time and quick to get the job done. read more

By far the best pest control company in the area! Their prices are fair and reasonable and their staff is super friendly. My family has used them for years and has had very few issues. We've never had an issue that wasn't promptly resolved. I'd highly recommend them to anyone who has unwanted bugs or mice and needs them OUT! read more

I have a contract with Sierra Pest Control. They showed up for their monthly appointment ten days late, on a day when no one was home. They billed for several gallons of product, yet the ants are still there. If they cannot provide treatment when working people are home, on a schedule made by the customers not arbitrary scheduling, what good are they? Not only will I have to find a new provider, but I would not recommend Sierra Pest Control to anyone. At least if they were in business, you could expect they would answer their phone. Yes I will pay their bill, if I don't they will file litigation for Breach of Contract. It would be more effective to pay them off, and hire someone else instead of their workmanship. How do I rate them with a -1? read more

Known the father for years and he's just plain unpleasant. I would not recommend them one bit as I had to hire a better pest control company to get rid of my mothers ants in her house. My friend was scratching her head and I swear he looked at her like- what do you have bugs too? This was many years ago and they still bug me. Maybe they have improved since then but I would say my experience back then was trash. Complete waste. And I wish I never met them. read more

This was our first time using SPC. Tyson is such a nice, polite young man. He arrived early and did a very efficient job. This is the hottest day of the year so far and he still took his time and sprayed every nook and cranny inside and out. He let us know when he was finished and made sure to say good bye and ask if we wanted a copy of the report he gives the landlord. I can't vouch for how well the spray works quite yet but I can say Tyson is an asset to the company:) read more

I highly recommend Sierra Pest Control. Not only are they very responsive. They hands down came in lower than any other company I called on an issue we were dealing with on a property I have in escrow. I am a Realtor with Dickson Realty and have dealt with quite a few companies but have to say, Sierra Pest Control has just earned my business and referrals. A big thank you to their employee, Helena. You have wonderful customer service skills. read more

It was easy to make an appointment long distance for my mother. The person setting up the service was kind and efficient. My mother said the technician was on time, prompt, professional, kind and she hasn't seen ant since! We will definitely contact them again in the future if needed. read more

Had our annual treatment last week and even though they were only able to spray outside, it seems to have done the trick. Haven't seen anymore spiders in the bathroom or running across the sidewalk in the back yard. Thank you Sierra Pest Control for keeping us bug free, even during a pandemic. read more

I used these guys last year and they were great! I had an appointment today and they didn't show or call. This is the second time this happened. I thought the first time was my mistake but now I don't think so. I am not sure what happened in the last year but I will not be using them this year or ever again. If I have to beg you to take my money then I will got somewhere else! read more

When I made initial appt. I described problem and was told cost would be $250ish. Technician came and had to do some extra work. Bill ended up to be over $400 for spraying for ants inside and outside, setting up bait for mice, patching a hole under cabinets, and a hole in a corner of a room. I thought it was a little excessive but was thankful to have found entry points for mice. Automatic Follow up appt was made to check traps and is included in initial price. Ants started showing up again in kitchen a few days later. Tech came in a week after first treatment and had to re bait for ants and charged us an extra $40. Called office and Tammy said that I was not supposed to be charged and voided the extra $40 charge. If I would not have called in I would have had to pay for a service I paid for already. Im giving 4 stars because of the office customer service as Tammy was helpful throughout the whole process. If I had to rate the tech guy only I would give 2 stars as I'm starting to question if the initial charges were valid or not. Lesson in this is to check invoice and question charges that are questionable. read more

I called because I had ants in my kitchen one morning when I woke up. I called several pest control companies and only Sierra Pest Control dealt with my situation like an emergency, their spray guy was at my house within 2 hours and my ants were gone they also gave 30 day Guarantee. I am very satisfied their service. Cindy O read more

The ants and earwigs invading my house were out of control. All gone 24 hours after the first treatment. Reliable, affordable and pet-safe. They are the best. Thank you!! read more

Thank you so much for all of your help,with this awful ant problem,we're having. Our technician, Steven, was awesome and the fact that there was a gel used in the house vs.spray, makes all the difference in the world,especially,with pets. Thank you,too,for answering all of my questions and for being so professional. I will,definitely,recommend this company to all of my friends. Stay safe and well!! read more

Almost a year later to review...Mike came out for Ants and also talked about Mice problem. I have not had either since! Hooray. Very professional and prompt. read more

Finally found a company who wouldn't require a contract! Excellent service, reasonable price and got rid of a 2 ft. red ant hill with one treatment. My dogs are very happy. read more

They were very attentive and communicated well when I was scheduling an appointment and they were collecting my credit card information. But once I had questions about if the service was even really done correctly and the wrong charge appeared against my credit card, they would not return my messages or give me a call back. I had to go through my bank to get a monetary credit. Will not use again - would rather deal with a big company like Terminix. read more

These guys are great! Every time they come they are fast, I'm able to do it on my lunch hour and all the staff I have talked to have been very friendly and helpful. Before they came I was finding bugs everywhere and had a big ant problem in my kitchen and bathrooms, their treatments are super effective and I love it! read more

I'm really surprised at the pleasant experience we had with Sierra Pest Control. Mike B came out to do a mouse exclusion, and found all the entry points where mice were coming in quickly. After they did the exclusion, we still had mice a few days later, and when my wife called to follow up, they actually came back out to check their work, rather than just saying "give them a few more days to clear out." In fact, the exclusions were good, and the mice did disappear within the timeframe they gave us originally. I was really impressed that they followed up like this on such a small job. On top of this, Mike found we had substantial water under the house. We had a leaky pipe fixed, and so far have taken out nearly 400 gallons of standing water. This was not going to dry out on its own, so we were fortunate that he helped us understand the extent of the issue. read more

Sierra Pest Control has the WORST ..... horrible customer service ...... I cancelled my appointment with them ..... go read my review for CAD instead THEY ARE WONDERFUL .... read more

Very happy with the monthly services, and the rate. They are efficient, take care of everything, and always call to remind me when they will be out. I have used many other pest control businesses over the past 40 years, and Sierra Pest Control has never let me down, and I never worry about ants, earwigs, or any crawling bug. Thank you!!! read more

We had an appointment for between 4-5pm. They showed up at 1, so we had to leave work to go let them in and then went back to work. When we got home at 4:30, our door was open and our dogs were missing! It took us an hour and a half to find them, but we did thank god. VERY upsetting! Will never use again. read more

Awful customer service. The owners feel that because they are from Reno that they can treat customers like cr*p. They overcharge and they do not get rid of insects at all. Total joke. read more

Used Sierra Pest Control for Wasp infestation and Mike was so professional, told me what needed to be done, did it. I am pleased with the service. Will be calling them again next year for re-application. Price was lower than I expected. read more

Great service. Showed up on time and Robert was very knowledgeable and friendly. Would recommend to anyone.

So..I contacted this company to help with a mouse problem in our new house. I made an appt for 9am. As I am pulling out of my driveway at 8:15am a Sierra Pest Control truck pulled into my driveway. The service man steps out, unshaven, and looking like he just woke up. I explain that he is early, and our appt was for 9am. He said, No my schedule says 8:15, I said I have to take my kids to school, our appt was for 9am! He then gets into his truck peals out of my driveway, while saying then reschedule! He was less then polite, and clearly did not have any idea of customer service! I called the company back, and left a voice mail letting them know what had happened. I waited 45 min, and called again! The operator was polite, amitted that they had made a scheduling error! But ....sorry they cannot reschedule me for another week! Thank god I did not pre pay this company! I do not recommend them, and would never consider using them based on their poor customer service! read more

Just had Robert with Sierra Pest here at the house spraying for earwigs and spiders. Robert was very personable, professional and best of all, on time...actually he was a little early but it worked for my schedule. He spent nearly two hours and did a very thorough job. Even evicted the last living earwig from my entryway!! 5 stars for Robert and Sierra Pest. I will definitely recommend their services. read more