I wish I could give this place zero stars. Living at Siena Round Rock has been nothing but stress and disappointment.
The Problems:
Terrible Management
The manager clearly doesn't know how to do her job. Every time there's an issue, she either ignores it, blames someone else, or gives an attitude. Instead of helping residents, she makes things harder. The rest of the office staff isn't any better -- they're rude, unorganized, and never actually help with anything. It feels like no one in that office cares about the people who live here.
Maintenance Takes Forever
When something breaks, expect to wait weeks before anyone even shows up. The few times maintenance does come, they do a quick fix that doesn't last. You pay full rent for broken things and empty promises.
Hidden Fees Everywhere
The rent they advertise is NOT what you end up paying. Every month, there's a new charge for something random -- "amenities," "trash," "tech fee," whatever they decide to add that month. Total scam.
Noisy and Poorly Built
The walls are paper thin. You can hear neighbors talking, dogs barking, even their TVs. It's impossible to relax or sleep.
Not Worth the Price
The apartments look nice in photos, but the quality is cheap. For what they charge, you could live somewhere way better -- with staff who actually do their jobs.
They Never Return Your Deposit
I lived in a 1-bedroom and later in a 2-bedroom, and in both cases they kept my entire deposit. They made up random charges for "plumbing," "cleaning," and other fake fees that make no sense. No matter how clean you leave the apartment, they'll find a way to keep your money. Total scam.
Endless Hidden Fees
Every month there's a new charge -- "tech fee," "trash fee," "amenity fee," or something random. The rent you think you're paying is never what actually comes out of your account.
Dirty Apartments
I lived in a 1-bedroom and later in a 2-bedroom, and both were disgustingly dirty when I moved in. I couldn't believe how filthy they were -- I even called to complain because it was that bad, and the person I spoke to never called me back. They clearly don't inspect or clean the units properly before giving them to new tenants.
Don't waste your money here. The management team is unprofessional, the office staff never helps, and the whole place feels mismanaged and overpriced.
The manager takes hours to come back for lunch and the other 2 girls don't know anything but they always wasting their time on their phones or taking pictures read more