Very disappointed. They once had the best burger I have ever had. They removed it from the menu. They removed both the candied pork belly burger and the full throttle fries.
Our Exchange student from Germany was visiting for Christmas and asked to eat there again. There were 5 of us and it ran $125ish dollars for mediocre burgers at best. I didn't even finish 1/2 of mine. We shared 1 basket of plain fries and had 2 drinks and 3 waters. Our exchange student finished his burger but said, "It wasn't as good good as the other burger." He was being kind.
Honestly, 5 guys or Smash burgers its all the same as Sid's and at least you get fries and a drink with your meal at the other two, and know ALWAYS know what's on the menu. The music (classic rock) was okay but I was disappointed to the point I ate less than half of a burger, and I left the rest on the plate.
You had something great, I recommended you guys to everyone looking for a great burger. Now I don't know how you manage to keep the doors open. I had to get on Facebook an offer my friends an apology for wasting their money. Worse part is, several friends replied they went and tried your food and wondered what I was talking about when I recommended you guys!
The server was okay he could tell I wasn't happy. He did get our order wrong, and was very apologetic, but it was par for course of the experience. He brought us 5 pieces of bacon hanging from stupid wire thing, instead of the full throttle fries. He explained he was confused because they no longer serve the fries. Later he asked if I didn't like my burger, I told him honestly, "It was no better or worse than any other burger anywhere else, just more expensive. Very disappointing". To his credit he did asked if there was anything he could do to make our meal better. So there is that, and that at least you hired intuitive staff.
Had I not been with family I would have simply walked out as soon as I discovered the menu changes.
As for your response the reviews are all from the same account they didn't seem to be posting. I really don't post much on yelp, in fact I only have 1 other post so it should tell you how disappointed I was with your food. To be fair I removed one of the extras reviews. I will check again tomorrow to see if the other pops up and remove it too, so there is only one review from me. The fact you responded in 25 minutes tells me I hit a nerve.... I take it things are already not going well. Too bad, at one point you guys were great. Good luck.
Oh just checked, you are mad my wife posted as well? lol! What, a woman's opinion doesn't matter? I didn't even know she posted. Your response to her was over the top tough guy, sure the people in the in valley will be impressed. Hopes it helps your business.
Ahhhh so you again edited your response to take out all BS you were talking and instead say I treated your staff disrespectful.
I don't believe anyone will believe you, since I specifically complimented your staff in the above review. It was the only bright spot of the visit.
I also notice in the other poor reviews, you accuse several dissatisfied customers of being disrespectful to your staff. Seems to me you are to childish to take responsibility for knowingly advertising menu items such as the Boss Hog and full throttle fries on your site when you know they have been removed from your menu.
As for your business is doing well, I hope so, but I suspect you wouldn't be on Yelp so obviously lying, and denying any wrong doing in your negative reviews if that were true.
Another edit and more lies huh? Not like people can't check my Yelp account to see exactly what I posted.... I have two posts one regarding your business, the other an airline. However on a positive note, almost 900 views so far, and roughly twenty private messages, people laughing at you, and swearing off you business. Katzu thank you for messages especially, they made me laugh!! read more