Review for Christopher Torres - Penske Toyota, Downey I had…read morethe pleasure of working with Christopher Torres on February 19, 2026, and I can't recommend him enough. From the moment I arrived, he was professional, courteous, and attentive. He walked me through the service, took detailed photos of my truck, and kept me updated every step of the way. When a small issue came up with my truck wash, Christopher personally called me, apologized, and made it right--allowing me to come in and have my truck properly washed. His communication was excellent, his follow-through flawless, and he made the entire experience smooth and stress-free. Christopher is the reason I'll continue to choose Penske Toyota. He represents what great customer service should be--professional, reliable, and genuinely caring. If you have the chance, ask for him as your service advisor; he's outstanding.

I've been coming to this location for a while and have never had any issues, which is why I feel…read moreit's important to share this experience. We came in for an oil change shortly before closing. I completely understand that it was later in the day, and I would have had no problem being told to come back another time. However, we were still accepted for service by Nancy Velasco and told the car would be ready in about 40 minutes. When we returned shortly after, we received a call by her asking where we were, and the tone felt unnecessarily passive aggressive. From the initial interaction to the follow up, the communication came across with an attitude that didn't feel welcoming or professional. I also spoke briefly with a manager, but the concern seemed a bit dismissed, which was disappointing. I truly understand that working with customers especially close to closing can be frustrating at times. But a simple, polite response goes a long way, especially for returning customers like us. Overall, I still value this location and the service I've received in the past, but I hope this is something that can be addressed moving forward. I would hate to come back and see her with the same attitude. A little kindness and professionalism makes all the difference

I came across a listing from Our Next Car for a 2011 Toyota Sienna with only 44K miles for $12,999,…read moreand honestly thought it had to be too good to be true. We had been hoping to find an affordable, clean, and reliable Sienna after a bad experience with a previous dealership. The same day we came in to test drive the vehicle, I told Will that we wanted to move forward with the purchase. When we returned the very next day, he already had all of the paperwork prepared and ready for us to sign. We completed the purchase that day and also dropped off two other vehicles we needed to sell, after Will let us know he could help us with that as well. Working with Will has been a completely different experience from what we've had elsewhere. He was honest, straightforward, and respectful of our time. The vehicle was genuinely in fantastic condition, the paperwork process was efficient, and the entire experience was smooth and stress-free. He also made it clear that if anything came up after the purchase, we could reach out and they would take care of it, which meant a lot to us. Will listed our other vehicles right away and even handles the detailing--either as a paid service or by deducting it from the sale price. He's very transparent about his pricing and only makes $500 on trade-ins, which feels more than fair given the convenience and the amount of work involved. It truly feels like a one-stop shop, and we really appreciate how seamless everything has been. We're looking forward to continuing to work with Will and will absolutely be coming back when we're ready for our next vehicle purchase. Thank you, Will--we truly appreciate your honesty and professionalism!

We left our car for them to sell on consignment. We received not one call regarding any test drives…read moreor offers, picked up the car and found the car had been driven 5,000 miles in 7 months. Not what we expected

Hadi and the team Autobahn are great! I recently purchased a 2013 Volvo C70 convertible hard-top…read morefrom Autobahn, sight-unseen, and it couldn't have gone better. They cooperated with arranging a pre-purchase inspection at a local garage I chose, and worked very fairly with me to address a few findings; which wasn't unexpected for a 13 year-old car. This included replacing the alternator, which was working, but "iffy." They covered the labor and I provided the part. When the new alternator I purchased arrived damaged, Hadi sourced a replacement by the next day and kept us on schedule to pick up the car for my wife's 50th birthday. He even took care of sending the faulty alternator back to my vendor for the refund. I had a terrible experience several years ago buying a car sight-unseen, so I was a bit apprehensive going into the deal. But they prepared the paperwork exactly as we discussed, with no hard sell on add-ons or other services to push up the price. We resolved every issue that came up on a gentleman's-handshake, and they stood by every bit of it. 5-stars the whole way through!

Would not recommend coming here. This is your typical used car dealership with terrible service and…read moreunsavory employees. Waited 30 min for someone to even acknowledge my being there. Finally, when I talked to the heavier set Hispanic man he was very rude about me asking to see the interior of a car. When I did ask to test drive it, I was told I needed to submit a credit app, implying I could not afford it. First of all, I drove there in a car of similar value. Secondly, the "dealership" was in a rough part of town and far from glamorous to say to least. For them to treat me like I drove to a Porsche dealership to joy ride a $200k car was laughable. Lastly, I would never submit a credit app with a place like that because god only knows where my social security number would end up if I did. Stay far far away from this place.

Very good service, Alex is an amazing sales person, and the owner he's very polite and happy to…read morehelp you.

Alex is a FRAUD & Con so nice & acts like he really helping you when he is not!! He sold me a…read morelemon!! I bought my 2014 Nissian Altima in 10/2024 . Just a few days after the 30 days warranty was up! My car really starting going down hill! He reimbursed me for one problem that I had. But after that it's been a problem after problem all year long! He also didn't give me the information he was supposed to before I purchased the car. There was a half fast job done on the body and interior in the car that is now all falling apart inside and out. So be careful, especially if you're a woman do your homework on any auto dealership that you seek especially this one!! Alex I told you not to give me a lemon you said no accidents which was wrong. I also told you this is a gift from God so if you sold me a lemon, you would feel the raft of the Lord!! So sad because my family knows you!!

I had an excellent experience at this Toyota dealership. From the moment I walked in, the staff was…read morewelcoming, professional, and genuinely focused on helping me. They took the time to answer all my questions without any pressure, which made the whole process feel comfortable and stress-free. The sales team was knowledgeable and transparent, and they made sure I understood every step, from selecting the right vehicle to finalizing the paperwork. The service was efficient, and I truly appreciated how smooth everything went. Overall, I'm very satisfied with my experience and would highly recommend this dealership to anyone looking for great customer service and a hassle-free car buying experience. Special shoutout to Sir Jojo and Sir Jay for making it possible. I know getting the car that i want is a little too much to handle right now. Thank you very much guys!

Arvin is such a pleasure to work with. He is the best and really knows his stuff. He worked with me…read moreeven though I have not so great credit and no down payment and even with that I have great monthly payments. Thanx Arvin!

Great price and serviced quick! Paid exactly what I was quoted, and received the service I…read morerequested.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Great experience !! Adriana was so helpful and friendly and worked with us until we were happy with…read morea deal and we almost took her to vegas with us lol but on the real if you need help shes your girl Adriana !!

Rene took good care of me champion is the best very professional and making sure my needs are metread more

As a first-time car buyer and a woman, this dealership made the entire process feel so much easier…read moreand less overwhelming. I truly felt taken care of from start to finish. I worked with Armando Medina, and he was amazing. I explained my budget and what I was looking for, and he showed me a great range of options without ever making me feel pressured. He really listened and helped me find cars that fit both my needs and my budget. After test driving a few cars, I narrowed it down to two that I loved. I actually went to a Toyota dealership to compare, and Armando was totally understanding and patient about it. In the end, I didn't find anything comparable in terms of price or overall value, so I came back. When I returned, he took the time to walk me through everything again. He even let me see the cars side by side and gave really helpful, honest insights that made my decision so much easier. On the financing side, he worked with me to get to a number I felt comfortable with, which I really appreciated. I was there for a few hours, but I never felt rushed or pressured at any point. I ended up getting a Honda HR-V and I'm so happy with it. Overall, such a positive experience. The dealership itself is new, spacious, and just has a really good vibe. They also offer water and have a coffee machine, which was a nice touch. I definitely recommend this dealership, especially if you're a first-time buyer.

Went to the new service location and had a very good experience. Anthony was my service rep and did…read morean awesome job! So why didn't leave a 5 star review? Cause the popcorn machine is no longer available at the new service center area. Everything else is great, but the popcorn machine will make this place much better like it was at their previous service location over at Dollison Dr. BRING BACK THE POPCORN MACHINE!

I've now visited three different Tesla locations, and Tesla Montebello has hands down been my best…read moreexperience. My very first Tesla interaction was a test drive at the Inglewood location. While I appreciated the opportunity to test the vehicle, the experience itself was honestly a bit meh. It felt rushed and transactional, and the agents seemed eager to move on to the next customer. It didn't leave a strong impression and didn't quite match what I expected from the Tesla brand. My second experience completely reset my expectations. I picked up my Model Y at the Long Beach location, and it was exactly how a Tesla delivery should be. The representative who helped me, Adrian Espinoza, was absolutely amazing. He was patient, thorough, welcoming, and genuinely invested in making sure I felt confident with my new car. That experience set the precedent for how I anticipated my future interactions with Tesla to feel. Then came my first service appointment, which led me to Tesla Montebello. I'll be honest. When I initially saw in the Tesla app that the earliest available appointment was about seven days out, the day after New Year's Day, and required driving a bit farther from downtown LA, I was slightly annoyed. Now I can confidently say I'm incredibly grateful that things worked out exactly this way. The Tesla Montebello location is beautifully tucked away in its own quiet corner, and the entire environment feels calm, serene, and thoughtfully organized. As someone with Southern roots who truly appreciates peaceful, welcoming spaces, this immediately stood out. Everything, from the exterior to the interior, was spotless, neat, and well-run. I arrived about 15 minutes early and was warmly welcomed by the customer service team, who invited me to get settled in the waiting area. I barely had time to sit down before they came to ask if I was ready. My wait time was maybe two minutes total. The team walked out to my car with me and patiently answered questions that were likely covered in the user manual. They helped me locate alert and report history, showed me how to schedule morning warm-ups before heading to the gym, pointed out where my windshield wiper fluid container is, and even assisted me with obtaining a physical key while I was on site. Every interaction felt kind, unhurried, and genuinely helpful. The only hiccup during my appointment had nothing to do with the Montebello service team at all. It seemed to be related to the backend messaging architecture within the Tesla mobile app. While the service estimate was shared within the message thread, the button itself wasn't tappable from that section, so I had to navigate to a different area of the app to view the estimate. Once I found it, everything was clear. I mention this only as constructive feedback, because the team on-site handled everything flawlessly. And as a very busy person, I have to mention this. The Wi-Fi at the Tesla Montebello service center was excellent. Guest Wi-Fi is usually unreliable, but this was fast, seamless, and made it easy for me to get work done while I waited. I spend a lot of time in Tesla lounges, and while there is consistency across locations, Montebello truly stood out. Overall, this was a 10 out of 10 experience. Tesla Montebello exceeded my expectations and reinforced the level of service I came to expect after my Long Beach delivery experience. I will absolutely be scheduling all future service appointments here. Thank you to the entire Montebello team for such a smooth, calm, and genuinely positive experience.

Most of the staff here were friendly, but my experience with two employees - Tessa (short hair) and…read moreFred(with a big beard)was extremely disappointing. Tessa ignored me completely because I was not the person purchasing the car. I spoke to her several times and she pretended not to hear me. When I asked to speak with a manager, she brought over Fred, who immediately dismissed my concerns without even listening to my side of the story. Fred also said he would only speak to the buyer and made comments that made me feel disrespected and discriminated against. Every time we visited, Fred would sit there watching us without greeting or assisting us. We always had to walk up to his desk, and his responses were cold and unwilling. There was no sense of customer service or respect. What makes this more disappointing is that I had just purchased a car here last week and already referred two friends to this location because I previously had a good impression of the store with other staffs. After this experience, however, I no longer feel welcome here. As long as these two staffs continue treating customers this way, neither I nor my friends will return.