While I am giving this review 3 stars, it is not mosly based on the food. I had chosen this restaurant as my favorite Thai restaurant in Reno. However, yesterday was a huge disappointment based on the service we received. We were seated by the window, but obviously too far from the server. We waited nearly ten minutes for him to return to take our beverage order, at which time we ordered our food. We ordered lunch specials - I ordered the Spicy Thai Basil with added beef and my husband ordered a cashew dish with added shrimp. I also ordered rice (75 cents) to share. I specified to the server we would share the rice. When our soup arrived, we asked for soy sauce and hot sauce as well as salt and pepper. We waited and waited. The choice - eat your soup the way it was or wait until it was cold and we could season it appropriately. My husband started to walk up to the server to get the items himself. The server said he would bring them to our table, which he did. The pepper tray (three different choices) looked nasty. I hesitantly added dried chili flakes to my soup.
When our entree arrived, the rice was on my plate and I received half the amount of salad that my husband did. The salad was delicious and I truly wished I had more. The server did not come back and check on us. When he did I told him my spicy basil dish was not spicy at all. I told him the name of the dish was "spicy" and his reply was that "that is just the name." He then told me that I did not specify if I wanted it spicy, at a 1 through 5 level of heatness. I told hm that he did not ask how spicy I wanted it. His reply was, "Oh sorry." I was further irritated when we received the bill because it said "Not spicy."
We could not eat our food easily because the vegetables were cut in huge pieces. I chose to eat part of my entree and take the rest home so I could eat it easier. I also took the DRY rice home. I asked for boxes and he did bring them quicker. I had to ask for a bag for the containers.
My husband had iced tea and wanted a refill. This was never offered, and when he took his glass and walked up to the server he finally got a refill.
I put our card on the try to pay and that was picked up quickly. The server, at the same time, took my husband's plate while he was still eating. When my husband said something, the server offered to give it back to him. No thanks!
I mentioned to the server that the condiment tray looked nasty. He said it was just from the hot sauces. I told him it needed to be cleaned as it was dirty on the outside. He told me that it was cleaned once a week!!!!!!! I told him it should be cleaned after every guest. He looked surprised and thanked me for my input.
I told him this was the worst service we had ever received at Siam Thai. He gave me permission to not leave a tip. Granted! read more