had an appointment for a Brazilian at the Sherwood Park location. Another appointment beforehand…read moreran long, called to say I'd be a bit late. charged a 50% cancellation fee because they couldn't accommodate it. that's absurd, but whatever. However, the lack of skill I routinely received is not forgivable and I regret giving this place so many chances. I had a different girl almost every time. One fingered my butthole by mistake, another poured hot wax on my clit. First time I went the technician was great and I had good results. Every time after was a painful experience, lots of ingrowns and even bruising. My boyfriend complained that my hooha looked beat up all the time. I still kept giving them chances, but charging $32 for a no show fee is ridiculous - I should have charged them for what they did to my nether regions! High end restaurants and salons charge less for cancellations. So upset I ever gave these scammers a dime.

Staff are so kind, professional, and so good at what they do. Did not miss a spot, and shared lots…read moreof tips and best practices. Super clean business with fair prices! 10/10 will be coming back!

Fantastic place to go for your husband and wife great service great prices and color. Does a…read morefabulous job. Very highly recommend it but make sure you book ahead to get in five stars.

Carla is amazing! Always so friendly and cheerful. I feel so welcomed and at ease whenever I see…read moreher.

Had a 90 minute couples massage which was fantastic! Nice atmosphere and lovely staff. The only…read morenegative was the hot towel that was placed under my head was extremely hot and my skin is slightly burnt from it. All in all good service, we will be back.

Front counter staff are the first and last point of contact at an establishment like a hair salon -…read morewhich is exactly why it is CRUCIAL for these staff to be properly trained on how to handle unusual/difficult customer service situations. I find all too often that front counter staff are pretty good at handling the day to day customer service interactions - throw a curve ball at them though, and, more often than not, they completely drop the ball!!! I am currently growing out my hair and only require a trim and some touch ups every 2 months or so. Since I absolutely love the more dramatic cuts and colourings I have received at Roxx, I didn't mind too much coughing up the $65 bucks for a trim to support a business who had been good to me thus far, so after procrastinating for way too long, I decided it was time for a trim. On Friday morning I call them up to book an appointment for 4:45pm that day. I work literally across the street from this place; so by the time I left work at 4:30 and got to Roxx it was 4:32. I checked in (even mentioning that I knew I was a bit early) and then proceeded to take a seat (on the couch right in front of the front counter). At about 4:45 or so, another lady walks in to check in for her appointment. Immediately after she checked in, the stylist I ALWAYS am assigned to comes out, immediately recognizes the woman, and takes her to the back for her appointment. Thinking nothing more of it than it being interesting that I wasn't getting the same stylist as normal, I continued to wait. At 4:55pm (10 mins past my appointment time), I go up to the front counter staff to ask what the delay was - again keeping in mind I am sitting right in front of their faces so it's not like they didn't know I was STILL WAITING! My question "soooo, is the stylist just running a little behind or.....?" took the young lady completely off guard as she immediately agrees with my assumption with a look of bewilderment on her face; "oh yes, just a bit late, shouldn't be more than another 5 mins." I go back to sit, as the same lady walks past me saying "you know what, I am just going to check." She comes back to tell me that it is going to be another 15 20 mins (keeping in mind it is already 15 minutes past my time). At this point it was quite obvious that someone had screwed up somewhere along the line and the appointment scheduled for after me was taken before me. This is not the problem - these things happen and I can understand that (being that I have worked in customer service my entire career so far). The problem is that I am now completely frustrated that you had wasted my time when I would have loved to be anywhere but there on a sunny Friday afternoon. An apology is nice, and she really did seem to feel bad. But here's where it all went wrong: Her: "Would you like to wait?" Me: "No, I think I'm just going to cancel" Her: Ok, would you like to re-book?" Me: "No thank you" Her: "Ok, well sorry about that." Since I am not one to make a scene in these types of situations, I am quietly thinking 'Dammit, now I need to find a new hair salon." Had the nice young lady come clean, told me that they had made mistake, and had she done something to make up for it (discount, no charge for the wash, anything......), I would have said, "yes, I'll wait" or "sure, I guess I'll just re-book for next week." Instead, I will likely not be back. We have all heard the saying that actions speak louder than words; in this case, (im)proper customer service training speaks louder than a fancily decorated salon.

As a long time client for 8 years, who has been personally asked this year to give a "testimony"…read morefor the website...I am sad to say, Wellness on Whyte has become toxic and unprofessional. I am no longer recommending them. They use to be different, and have changed... Bullying, defaming character, playing games, lying... not a way to keep your business alive by allowing staff to treat people with frequent relational aggression, etc without addressing professionalism. Reason #1 to avoid Wellness: If a spa is not toxic, Practitioners should not be constantly bullying clients into getting less services by devaluing their pain and disabilities. WOW staff are taking their personal problems out on their clients. It's actually been difficult to adjust to being treated professionally at other businesses/clinics... being respected, listened to, and valued feels odd... that's how toxic Wellness has become. I've felt such relief since I've stopped supporting WOW... you actually get treated well at other businesses/clinics! "No, I still need weekly treatment, means no, I still need weekly treatment." Clients should not have to say this over and over. As my physiotherapist remarked, clients should not have to validate their chronic pain to you, it's your job to listen. Initially, I gave them a chance to remedy it, however, in the end, I can't trust a place of business with my pain that supported this unprofessional and disrespectful behaviour from an RMT. When I was not well enough one week to get specific feedback to the massage therapist right away, I was told she no longer wanted to work with me. After 8 years of trusting someone, it was a shock. I broke the silence about unprofessionalism, and was fired as a client for it. Unsettling. Reason #2 to avoid Wellness: As another example, the STAFF centred care has become out of control... Products should not be taken off the shelf so you can't buy them and placed back out later. I started buying online so the staff could not lie to me about how much was left of a particular facial product... it's truly unprofessional. Wellness on Whyte has become unprofessional and has come away from client centred care. It's sad. One of the causes may be that the practitioners themselves use the products and services of Wellness, which is already a very small business. Wellness has limited appointments! When the practitioners see you booking services in advance, they become upset. The business model is flawed: It is another reason why it's become toxic. You can't have practitioners pressuring clients to cancel other appointments they genuinely want and need because they themselves want the services/ are horse trading with other practitioners in Wellness. If Wellness was not allowing their practitioners to "horse trade" services etc within the company, then there wouldn't be practitioners competing with clients for appointment spots. Again, highly unprofessional. Reason #3 to avoid Wellness: The more money you spend here, the more jealous the staff becomes and the meaner they get. It's bad business to let your staff bully your best clients. The LESS money you spend here, the MORE they will respect you. A clinic where the staff get a mean attitude when you give them more business, is not a place to be. In conclusion, I never thought after years of supporting this business that they would shift in such an unprofessional direction. They even somehow got my review removed from another platform, which is why I had to post on Yelp, where they cannot manipulate my review. Interesting how they do business here.... I wouldn't trust them with your credit card either, as they will charge you for half your appointment cost, even when you had unavoidable sickness or emergencies. They will waive the cost one time, and not again. The new polices allow them to rip you off, and it will cost you even if you don't get a reminder they were supposed to send. It's truly shocking how much the money matters most here, and yet on the other hand, the more money you spend, the more they treat you mean out of jealousy. Very unprofessional. My advice? Spend your money somewhere they actually want you to! LOL

A little gem! Kind, welcoming, professional, efficient, clean with lots of thoughtful details, and…read moregreat quality products. I recommend booking a sauna+treatment combo! First detox and sweat to cleanse your skin and mind of all the funk, then relax into your massage or facial (which I truly enjoyed! & to that... let me add that I am a spa/wellness consultant! ) Valerie has an angelic touch! Loved my ageless facial, she used Phyto5 and Osmosis products. My skin looks radiant and firm! Came to Edmonton for a wedding but for those that live here... make the Wellness on Whyte a regular spot in your life!

I was very pleased with the service…read more I was met at the door and felt welcome. The end results were amazing. I have booked another appointment. Thank you very much.

Purchased a Groupon for bikini hair removal. Experience was terrible. Temperature of wax was too…read morehot and really poor customer service. I therefore cannot recommend this company.

I gotta say I loved this place, it's family owned and everyone there is super friendly. I loved the…read moreatmosphere and the great talks. This Salon is located in easy to find area and lots of parking area. Connie was my stylist. She was very knowledgeable and has her own techniques that set her aside from other stylists I have had. She is really friendly and when you are finished not only are you truly satisfied but you want to come back again. My hair looks amazing I got a color/ highlights. Thanks to groupon or I wouldn't of found this place. I look forward in trying other services and getting my hair done again here:)

I went to Just for You based on all the reviews for a Brazilian wax. When I got there I went back…read moreinto her room with the ultraviolet lights, no ambiance whatsoever. She didn't leave the room while I changed out of my pants and underwear. I lay on a table with a paper sheet overtop. It was super painful and felt like it pulled my skin. When I got home my bits were all swollen and red. As the days went on I looked all spotty and blistered. My partner looked at this and was shocked as I have never looked like that before. The wax was either too hot or too cold. Would not recommend this place at all. I am going back to Focus on You, she did an amazing job and not sure why I strayed. Would pay the extra money to have a nice quiet room, fresh towels and a towelette to clean before you get on the table. And I nice spa-like table with a room that has ambiance.

I usually get a full body wax ( male ) every 4-5 weeks for 6 years now. I've tried a lot of waxing…read moresalons in Edmonton and even other countries at times. What most impresses me is Kelsey and her attention to details. She takes her time and makes sure there no hair left behind. Other salons sometimes go too fast and rush the Client out fast. I love the ability to chat with the wax technician and Kelsey certainly can provide not only great detailed services but great conversations i as well if thats what you like during the session. I have body jewellery and she always makes sure to get the last hairs to make sure it's done right. thanks Kelsey for providing a great non rushed service.

Tbf I didn't stay for the wax -- I left after I saw how dirty the house was, and when her little…read moredog wouldn't stop jumping on me in the "waiting room" (her dirty living room) as I changed chairs and finally awkwardly stood to get her dog off me. Meanwhile she stood a meter away, chatting to a friend and ignoring all this. Um, nope. Did not fill me with confidence about her professionalism, hygiene, or common sense. I left at that point. Lots of places in YEG for wax, many cheaper.

Professional, knowledgeable and friendly! I wouldn't trust anyone else with permanently makeup…read moreapplication. All services and products are excellent.

My mom has been receiving various services from this salon for years and goes for manicures and…read morepedicures on a regular basis. I was given a gift card for a pedicure from my mom and I went in for my first service this weekend. I'm almost 9months pregnant and went in for a relaxing pedicure with Bernadette . Very welcoming, professional, and relaxing environment. I will definitely return!