I get a good haircut here with Riley, and I do keep coming back…read more I do think it's worth mentioning that the last couple of times I've had a haircut booked, they call me and move it within about an hour of the appointment. There is no reason given, and although I understand things happen and come up, it doesn't reflect well on the business if I can't rely on them to consistently make their appointments. Not to mention their own cancellation policy requires 24 hours in advance. Although I intend to return to get my haircut this time, I'm not sure that I will continue to come back if appointments keep getting moved like this.

Except for Jazmin, cuts are all a major YAWN..AND EXPENSIVE! and for sure avoid the male…read more Front service staff also poor!!.... showed for a booked appointment only to be lied to! with no opening available the phony fallback cover, was that I never called_-- despite actually taking the time off work, to show up. the new white paint does O for the tedious vibe keep your eyes---open

**Do not attend under any circumstances** ** ZERO REFUND…read morePOLICY ** TL/DR: Went for a cut and colour, came out 7 hours later with almost no colour and extremely damaged hair. Cut and colour (Pink) appointment for a was for 2:15pm this Saturday. Very important: I'm a natural blonde. I wanted to support a vegan salon and was very excited for the appointment. Took an hour drive to get there. Boyfriend had to wait in the car due to COVID-19 restrictions (He said he didn't mind waiting the 2-3 hours for the appointment, he's good to me like that). Everything seemed okay on arrival. She cut ends off and started applying the bleach. She had to keep re-applying water to the bleach because it kept flaking. When I was placed under the heat, there was so much water in my hair that my hair began to steam: there's now a steam burn on the back of my head. Not comfortable. (Couldn't sleep last night and even warm showers are incredibly painful) I kept asking, "Is everything going to work?" She kept reassuring me that it would. Because the back of my head was burned, we weren't able to use heat for the bleach any longer and had to keep reapplying. This was about three hours in. She didn't really seem to know what colour to use in my hair or what pink would work. Maybe this was just a matter of experimentation, but it wasn't what I expected when I was referred to their hairstylist who was "most experienced with pink." It didn't feel like a very professional experience: I showed the colour I wanted, but she kept asking me if it matched... isn't that your job? Anyways. Two bleaches later and a few failed attempts at applying colour, and all I'm left with now is what you see in the pictures. Please note the extremely damaged ends that I'll now have to have repaired and trimmed down even further. I did not leave until 7:45pm. Please be aware that they understood that I was driving in for this appointment and that - again - they knew my boyfriend was waiting in the car (Though they did offer to invite him inside when social distancing was reasonable, which was kind). I'm extremely disappointed and will not be returning, nor do I recommend you or anyone else go. I'd also like to point out their "no-refund" policy. After all of this damage? Seriously? How much do you think it cost them in bleach/colour? I'm paying for the hair-stylists time, which they spent damaging my hair instead of cutting and styling it. I should not have been charged at all. If a restaurant gave you food poisoning and said "It's okay, you can come eat here again next week," - WOULD YOU? No! I will be getting my hair fixed elsewhere and will not be taking up their offer to "fix" my hair. Truthfully, I did not want to have to post this review. It breaks my heart to have to call out an organization that supports my vegan values like this, but my treatment has been unjust. Any professional salon would have refunded this. Do not attend: 0/5. (Note my hair was still wet at the bottom of my hair in these pictures.)

Worst haircut of my life!! Its been months and there is still nothing I can do with it. went to…read moreanother salon and they said all I can do is keep growing it and cut it off an inch at a time to try and grow this uneven shredded mess out. I asked for a blunt shoulder skimming bob with no layers, I got a completely uneven shredded mess. Complained to owner and she just offered to cut it more. No refund. it drew a crowd at the other salon. Got asked if it was a junior stylist that got in over her head and couldn't figure out what to do. Nope. Senior stylist that completely ignored the photos I showed her. I'll post the example photo, then what I got. and I had hair down to the middle of my back. As you can see it was even an inch shorter on one side.

I have been seeing Flint at Chrome for a few years now. He actually fixed a really bad hair…read moresituation that happened at a different salon. I love the service that you get. Chrome is the sister salon to Beauty Lounge on Jasper, both salons are owned by William Halabi. William is amazing with his customer service, even as he takes care of his own clients he makes sure that he is overlooking everyone to make sure we are all satisfied and that his employees are doing ok as well. Flint has been around for a long time but everything is always a learning experience and he is so open to taking advice from William to make sure that his clients are satisfied. I love that they do not try to push product sales. I recommend everyone call them even during the pandemic they are very careful and organized.

Update 2: July 27/26 The Owner texted me privately. "You have 24 hours as of 10 AM tomorrow, July…read more28 to remove your review. Otherwise govern yourself accordingly and fair game." Please see screenshots. Update #1: Sierra was on leave. I was booked with Flint. Shocking how bad the haircut was and then the Owner kicked me out, with wet hair, because I complained about the cut not being what I asked for and asking for my haircut to be fixed. (See pics) William the Owner accused me of belittling the staff and was verbally abusive toward me. That is not who I am and I did not speak badly to anyone. And in case anyone says otherwise, the entire interaction was captured on video when I documented the haircut. The Owner is highly unprofessional and has no business ethics. Apalling behavior. No one deserves to be treated that way. I do not recommend Chrome Salon. Original Review: Sierra is the best! She really listens to how you want your hair to look, then does it! Her haircuts last! Sorry Sierra!

Got a hair cut at this salon. The price is really reasonable and the staff there was courteous and…read moremade sure the styling was acceptable to me before she began the hair cut. Great customer service.

I have been going to this salon for months now to get my brows waxed. But at my very recent visit…read morethe employees were very racist, they told me to remove my boots and wear the slippers they offered but when I looked around at the other customers they we wearing their outdoor personal boots. I know that this is a racist act because I am filipino and everyone in the salon at that time were either indian or Punjab. Thanks for your past service but I will never be returning to this salon!

Poor customer service. I went there for two years and always had a 15 minute wait before my hair…read morestylist was ready to see me. The one time I was a few minutes late, they cancelled my appointment. Moved the next client into my spot. I thought I would just be slotted into the next spot, but no. Totally ridiculous. I will never step foot in that place again. Can I give no stars, because thats what they deserve.

This place is just amazing! Got a lot of blonde foils done and she gave me amazing results. Plus a…read morequick trim to shape mr hair. Would most definitely recommend this place.

Have had "threading " done a few times here. Good job done. Will go back again. Did not wait long…read more Price was very reasonable that I gave a good tip.

Stylist was really good. She knew exactly what I wanted. I did a hair cut to get rid of some split…read moreends and color. And also got a balayage. It's been almost a month and I still get great comments from the balayage and hair! I had booked an appointment but they take small time frame walk-ins on the go in between-- but the wait was worth it! They do have Groupons as well but call ahead and they'll let you know which ones they can work with depending on what you want!

I've been going to Premier Salons at the Bay Londonderry Mall for about 6 years now and I've seen…read moreLisa every time. Lisa is PHENOMENAL! She always does exactly what I ask and is cheerful and efficient. Every so often I get the urge to go try somewhere "trendy" or "fancy" like SpaSation and then I come crawling back to Lisa to get my hair "fixed." I realize every salon experience is individualized and personal so I cannot speak for everyone but I have had Lisa do perms, highlights, and hair cuts galore and have NEVER had a bad hair cut or style from her (which is amazing... Ladies, you know what I'm talking about!). The prices are reasonable and every so often they run specials - if you collect HBC reward points you can also do so here. I always appreicate the advice Lisa gives me... Never makes me feel bad for trying do it yourself hair dyes at home and is always wiling to suggest products in their store and products outside of their store if they do not have what I am looking for. I've sent a few people her way, inlcuding my Mother, and all has gone well! I am so glad to have Lisa at Premier Salons in Londonderry Mall!

Holy this salon Sucks. I wouldn't recommend anyone to go here. I told the hair stylist that I…read morewanted 1 inch off my hair and style it with loose curls. What she gave me is 4 freaking inches off, she really messed up on my bangs. I had side swept bangs and she cut them super choppy and it looks better as front bangs now. And even then my hair is screwed up. Then for the loose curls that I asked for she gave me incredibly tight 60 's like curls. Super bad. I payed $52 for this and expected something at least a little better than super cuts and got worse than supercuts. Hair stylist does not know how to do hair at all. Oh and while I was getting this crap job the hair stylist bitched about how "disgusting" my hair was and decided to wash my hair many times. I just asked for a trim and loose curls and it took over 2 hours. And got a shit job. Please trust me and do not go here.

Went in for a trim a got butched, not ever going back, the person did not now how to do a trimread more

Michelle is awesome, totally understands her clients. Listens and performs magic!! I recommend her…read morefor the cutest pixie haircut/style. Thank you.