Shrubhub was an affordable service to help reimagine my backyard space. They took my needs and feedback into consideration and provided me a design that incorporated new hardscaping, plants, and addition of a spa. The designs included specs for each item so I could work with a vendor I chose or they recommended to install. I'd recommend them to others. read more

Well I am going to be really honest and transparent here. I had doubts about their ability to do what we needed. My wife and I are spending $150,000 on a backyard redo. This is a dream for us, and we have numerous contractors awaiting specific instructions to begin. Our initial call was a little difficult to understand the representative, but once we got past that, things went well. He told us we had loaded more than enough drawings and examples to really get an awesome drawing! We were very excited! Finally our design arrived. Wow..........the 3D vision was awesome, and really gave us an excellent starting point. There were a couple little items missed, but Dave responded quickly and we are working on getting those done. Really a good experience and good value for the money! read more

I order one tree... so simple., or so I thought. I was told 7-10 days. Then delays due to the heat. Then I was told preparing to ship. Then no communication. Then preparing to ship. Then zero communication... and no communication... I would have never order through Shrubhub if I would have known how atrocious their customer service was. There are so many better options available... read more

We had a wonderful experience working with Sean Logan as our project manager. He was attentive, responsive, took all our notes and he and his team delivered such a beautiful rendering that it brought tears to my eyes. Sean is very experience, thought and knows what he's doing and it defiantly shows in what we received. We initially signed up for the entry level package but choose to upgrade during our first call. The cost was well worth it because of the unforeseen changes we had to make in the following drafts. We will definitely be looking to work with him for any future projects we may have. read more

Took them a month to get my 1st revision, in which only half the stuff we discussed was done. I also paid for an upgraded plan for 30 days of unlimited revisions to plan. Took 2 weeks from sending revisions for her to send me a plan with zero changes to it. I asked what was going on and received no response. I sent an email to support , and they responded that my project manager would get back to me, and she didn't. Sent another email to support and received the same response, but this time, the project manager did respond, asking me what she could help me with. I tried to call her from number in email, and it's a disconnected number. $500 dollars paid and little to nothing to show for it. They have no problem continuing to send solicitation emails for more services they can provide me. read more

I should have not used this company when they kept "adding on" features after they advertised what they said was a deal on their sites. I am very much dissappointed with them. Not only they delivered a halfway done job on my requests they don't spend time to analyze how to make the design meets your needs and vision. If i have to keep asking for changes, then that is a problem. Then they want you to pay more after 30 days to make changes to the design. For instance, I asked for an umbrella instead of a pergola, they put the umbrella in front of the house. WHO puts an umbrella in the front of a house? I had to ask them to remove it and then when I took the time to sketch what I wanted, they said i cant change it because it is outside the 30 day review window. I provided my land measurements but from what they put together, the spaces they deisgned looked off in terms of measurements. What is the point of providing you with those measurements if you are going to be off. Quite honestly, I could have bought the software and did it myself. Don't waste your time. read more

Crap. Total Crap. They were late with their design and then put things in there I never asked for and nothing I asked for. Total scam. Why would I put things in pots when I have perfectly good ground? What amateurs? read more

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Sharing my quick thoughts regarding Shrubhub the customer service end was great we had Barbara helping us throughout the entire process she is a sweetheart my only issue that I experienced was the wait time getting my design but they compensated me for the somewhat long wait time by offer me a big discont on my next design package overall I am happy and recommend using them and their prices are decent! Thank you guys read more

This place was amazing! I experienced Shrub Hub for the first time, and i will definitely go back. The garden was beautiful and so peaceful. All the landscaping was so well done and kept so clean and well trimmed. You can walk around the areas or just go and sit and enjoy the outdoors. It truly makes you feel so at peace with all the nature this place has to offer. Will definitely come back!! read more

ShrubHub - Beautiful place - Nurseries & Gardening Near Me

Hello Patrick, we are sorry for any inconvenience caused,, however, some yards require more work and there might be extra charges for large and extra large yards also elevations and slops might require more work, that's why after your design consultation call if you wish not to proceed we gladly issue a refund. We appreciate your comment as it also helps us work on improving our services. Your companies adds are misleading deceitful, "70% off if you sign up now" That 70% is thrown right back on the bill before anything is even drawn up. We only asked for a sketch, a design ( The extra large yards, slops are irrelevant ) your only doing a design there was no on the job labor involved. We only asked for an updated look period. The lying has to stop ! read more

My husband and I were completely overwhelmed with where to begin with our front landscape design. We were partnered with Steve, and did our best to explain what we were hoping for. We left it up to him for the most part, as we figured anything that he would come up with would be a million times better than the little plant knowledge we have. Steve sent out plans in less time than was expected and they were wonderful. He clearly listened to every word said, because he translated our words flawlessly into the perfect design. He has stated that he's there if we have any questions, or need changes, and has been extremely easy to work with. This has been a fabulous experience, and we can't believe everything that we received with this service (we paid more for our larger size yard, plus the 2d plans so we could tackle this ourselves). The plans are clear, and will be invaluable as we do this in phases. We will definitely utilize shrub hub again for our backyard when the time comes. Thank you, Steve! read more

These guys are terrible. We paid in beginning of April thinking we'll get some usable design that we can use for a project that starts in May and completes in June. When we couldn't even get an appointment for a call until 3 weeks out, we should have just call it off. Then we waited until our May call only for a no-show from the representative from the company. We reached out via chat to reschedule to a few days later and "started" the project in May. Their website promise 15 to 30 days completion time so we figure we may still be able to utilize some of their plant idea as we got our patio started. They did not come through as they finished up their design 45 days later when we have already completed everything. We were not able to utilize their design. read more

ShrubHub - Nurseries & Gardening Near Me

Total waste of money. Simply used AI to autogenerate. Not too mention it took forever to get. I do not recommend.

Shrub Hub was amazing, they did my mothers landscaping and did an amazing job, she's so happy. I def recommend this to others needing some landscaping help read more

This was an extremely poor and expensive experience for me. Having worked for online tech companies my entire career, I really wanted this innovative service to turn out well for me, but unfortunately none of the output will be used and hundreds of dollars have been wasted. Specifically in my experience: 1 There are strict time limits for customer review and feedback, after which the customer needs to pay again to "reactivate" the project. If you have busy work commitments to schedule around and family members to consult, be aware of this, because you may run out of time to request changes without additional fees 2 There are size limitations in the flat fee prices. Apparently my project was larger than the allowed size, so could not be completed in total without additional fees. Read any disclaimers carefully before paying. 3 The process seems geared around the upsell of additional components (eg irrigation, lighting, plant selection) at the expense of customer satisfaction. I would have expected many of these to be included, but again, read the inclusions and exclusions first 4 I received no customer satisfaction follow-through or evidence of real care or interest from the project manager. I received 1 30 minute consultation but nothing more. My design did not reflect key elements I had asked for. While I made the mistake of allowing a significant time to pass between first paying and then actually starting the project, overall, this has been a sub-par experience I will not repeat. Maybe the service works well for very simple, small projects, but it's difficult for me to imagine how it would work for more complex front/backyard designs. read more

Thank you ShrubHub! I was skeptical about getting some work done through this company but I am so very happy I did. Everything was well done with patience and the workers really listen to what you want. I recommend Shrub Hub 100000% read more

I was hesitant to sign up for Shrub Hub because of a lot of bad reviews. If I could give 4.5 stars I would. I'm giving 5 stars to find and balance out all the bad reviews because I don't think they are deserved (I can only speak to my experience. The Pros: Our head contact Sofia was by far the best part of the entire experience. She went above and beyond in making sure she understood our vision, spacing, etc. The overall render was just what we needed to move forward with our project. There were minor things here and there that weren't perfect, but that are things we can tell our contractor and landscaper. The price was 1/3 the cost of Yardzen, which is what we were planning on signing up for! Our friends mentioned ShrubHub to us, then we went down the rabbit hole of looking up all the companies who do this. You get a great design for a low price (comparably). The Cons: You have to measure everything yourself. My father is an architect so I've measured houses plenty of times growing up, so this wasn't difficult for us. The revisions took a little longer than I expected. We upgraded to unlimited revisions and didn't realize that was only for one month, which is really 2-3 revisions. We got what we needed, so all was good there. The portal/website is terribly designed. I would click on one link and it would redirect to a totally different one. That's pretty much it! If you're looking for inspiration and have ideas of what you want, or even if you don't, I recommend StubHub. read more

ShrubHub - Nurseries & Gardening Near Me

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Ordered a potted Meyer lemon tree on 7/29/24 for $185. When they confirmed purchase they said usually 4 to 7 days for delivery. Waited for tracking#, but got nothing. On 8/15/24 called customer service. He said he would have plants dept get in touch with me. Same day I got an email from plants dept saying they had to delay shipment for a few more days due to heat. Today is 9/03/24 and I still have not received a notice of shipment or tracking #. Called customer service. Useless. He said to email the plants dept. I just sent the plants dept an email requesting a refund. Will update. *Received an email and refund a few hours after my request. No questions asked. Therefore increased rating by one star. read more

My mother owns a business and is too busy to keep up with landscaping. ShrubHub was her savior at the right time. Excellent customer service. Punctuality. Very professional team I will be using them again! We had a vision and they delivered exceptionally. read more

I paid Shrub Hub in 2 payments for a design and unlimited phone consult for 30 days. 30 days after my initial phone consult I had not received a design nor any communication about it. So I asked for a refund by phone and email. They refunded one of my payments, but I'm still fighting for the other one. As I did not get a response from my phone call within the 24 hours time frame they gave me, I filed a dispute with my credit card company (Discover) for both charges. Shrubhub gave several conflicting responses 1. They could issue a refund for the second payment because there was a "chargeback" on my credit card. I had the chargeback removed and they still would not issue a refund for my second payment. 2. In their defense of the charge, they provided a statement to Discover stating that I made appointments that I did not keep, which is a total lie. 3. They provided a copy of their 17 page contract to Discover which says in legalese that Shrubhub doesn't have to provide anything to anyone, any time for any reason. They say they have a 30 day guarantee - NOT TRUE read more

I would give 0 stars if I could. I signed up with them over 2 months ago, it took me over a month to receive the initial plans, I requested changes and another month passed, I received updated plans that were FURTHER from what I asked for than when we started. I asked for them to revert to previous plans as the changes I requested were not followed...it was so bad they turned my front door into a sliding glass door, and planted hedges in FRONT of the gate. They are not a real company, they have not provided me plans anywhere close to what I asked for. I even paid MORE for unlimited revisions for 30-days, and it took 30 days to even GET the first set. My dedicated "project manager" is based in Egypt and everything is outsourced overseas. The design is a mess and 2 months later I have to start from scratch. WHAT a disaster. DO NOT waste 2 months of your time. read more

ShrubHub - this is our side gate that opens to walk through, right into a cement ball and a bush. - Nurseries & Gardening Near Me

This is the second time we are using Shrubhub, which our first experience was excellent and we definitely wanted to use them again since we got so many great compliments of our yard! For our first experience with Shrubhub we purchased the front and back yard design. It was an awesome design, they did exactly what we asked (with added creativity, and the design gave us the exact visual we needed to transform our yard. Not only were the 3D images beautiful, but they also exactly represented what we needed to do and where. The 2D image/plan was great, very clear and had all of the plants and other details clearly designed in scale. We are busy working with the project manager now for our new design (again...front and back yards) and the experience has been great already. We look forward to the new design and are thankful for the opportunity to work with Nina and team! God bless!! read more

Not really sure what I paid $300 for, a drawing that looks nothing like the inspiration photos, or even my house for that matter. And a list of random plants. Save your money, and believe the bad reviews. read more

I have nothing good to say about this business. All we received was a plan with plants that will not work in our zone, shade plants in full sun and vice versa. The people making these plans have no gardening knowledge. Requested a refund within the time allowed and never saw a dime! read more

Steve my design project manager promised to help transform my backyard I did know how it was going to turn out, man he did an amazing and awesome job my house is lovely now. read more

ShrubHub - Nurseries & Gardening Near Me

Terrible service, design, etc. My comments, notes and phone meeting with my "designer" Alex, did not translate into anything that was drawn. Part of the house was missing. Landscaping was put all over the .80 acre property when I specifically said I just wanted landscaping just right around the front and the back of the house and the pool. A fire pit is drawn under a covered area - seriously? Trees are all along the edge of the property and undiscussed walkways, including a sidewalk to an old barn that was never discussed! How could he add all the stuff that wasn't discussed and nothing that was? I guess that is justifying his costs - but it doesn't work for me. I felt like we had a good discussion of what I was looking for. Obviously he did not listen to me at all. The drawing is not remotely usable as drawn and not what I asked for! Frankly it is simply incredibly basic and very little time was put into the "drawings" - this is basic drop and drag crap. No design, no review of my comments. The biggest disappointment however is that there was no mention of additional costs until I had an appointment set up and then somehow the price was 3 times what I paid for. I honestly feel like I got taken and I was not remotely listened to. Feels like a scam and I want a refund. read more

Do not waste your money if you want something more than a basic concrete slab, lawn, and perimeter of plants. I had them revise it 4 times, and in the end, I gave up working with them, requested a refund, and decided to design it myself since I already did. I didn't mind spending less because I already knew what I wanted, which I provided, I really only needed help with plants. I provided clear and detailed descriptions, Along with pictures and drawings. During the process, they ignored where an AC unit was, the fire hydrant, and added a door where one did not belong in the second pass. They lined a wall with only 1 plant option with very limited interest. I asked for no grasses, no lawn. I asked for designated outdoor living spaces so guests could walk around the yard to the different areas (firepit, living room, bar) and they piled everything right outside the door. I wanted one fountain in the center they gave me two. the second was along the fence, even though I made it clear water features can not be on a fence per my HOA. They still did it. I'm so disappointed if I could give it 0 stars I would. The thing that bothered me the most with my first 2 passes, was that they didn't put one single plant that I requested in the design. Nor did they include the dog run on the right side of the house that I asked for. The thing that bothered me the most about my final pass, they put 4 trees along a fence 2 citrus and 2 strawberry trees. They will not fit. The two strawberry trees side by side, at maturity, will be 15-30 feet wide and 15-30 feet tall, these will for sure be an issue to the fence line. That space is 20 feet long. The raised vegetable garden I requested is an unworkable space how am I supposed to reach the center to harvest? I used the 4 planters as a place holder, but showed them an image of what I actually wanted, they did not listen. I also said more than once I did not want stepping stones along the sides of the house. They also did not consistently provide measurements of all the areas in the yard, if you are a DIY'er this would be problematic for you. They clearly are getting direction to upsell the design instead of meet your needs and requirements. It's a shame too because if they listened to me I would have happily bought all my planters from them and would have happily bought a lighting package and 3d rendering once I was satisfied with the 2d design. At this point, I want a refund. Update: They asked if I could give them another chance, and offered a "Senior Designer" to design it this time. I agreed and set expectations that I expected the designer to level up my own design. This is nowhere near my design. They made a giant sandpit in the upper left corner I never asked for. There is no fountain in the center of a raised vegetable garden bed. the raised vegetable garden is all over the place, There is one in the front yard apparently, even though my HOA won't allow me to have food in the front yard. I shared my HOA requirements. A wooden garden bench is the size of two dining furniture sets, yet it says its 50 inches? The scaling is completely off. The fire hydrant is missing, again, and they put three, 30 foot trees in a 5 foot wide space that gets no sunlight that I'm supposed to push my trashcans past. This service is a joke, Do not even bother. I'll try again for a refund. read more

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I needed a precise compelling set of designs for my homeowners association approval process here in Dallas. Natalia Barreiro at ShrubHub totally nailed it with detailed renderings and was super fun and friendly to work with. I rarely do ratings of any kind, but Natalia Barreiro totally derserves this one and I'll personally stand by this rating and her abilities. 5 Star performance. read more

ShrubHub - Amazing design renderings from Natalia Barreiro at Shrubhub - Nurseries & Gardening Near Me

Really wish here that it could be zero stars. Not only did they not tell me that the service would expire after 1 year, they "expired" my initial payment of $200 and asked that I give them $100 more to "reactivate" the service. This is a total SCAM. One of their "Project Managers" tried to nickel and dime more money out of me after doing nothing at all. Avoid at all costs and frustration to you. Read the reviews below and get a better sense of the terrible business practices that they are running here. I hope enough people complain to open up an investigation on them. AVOID, and DO NOT BUY! read more

They run deceptive and fraudulent business practices. First of all, their 30 day satisfaction guarantee runs from the day you purchase the package, not from the day you actually receive any service. It'll take you couple of weeks before you get to have your initial call with the project manager to discuss scope of your project. From there it'll be almost a month before you see a first draft. Here is what went wrong with our project. Project manager seemed to be more focused on upselling us for their services during our call than paying attention to what we needed / wanted to get done. She then proceeded to charge my credit card they kept on file without my permission. After our call I emailed her immediately and told her to refund my card for lighting package as we didn't have electricity in our backyard no way to get it there. She of course disregarded my request. 3.5 weeks later we got our first draft. Areas that were already landscaped and I told her we would not be changing were completely redesigned despite the fact I didn't even provide measurements for them. What I did provide was measurements for the lawn area that we wanted redesigned into seating area surrounded by flower beds and a water feature. That was left untouched. I immediately recognized that the project manager completely disregarded my written instructions about the project and also disregarded everything she was told during our call. At that moment I wanted nothing more to do with this company. I emailed her my feedback and request for a full refund. She again, ignored my request and replied she could do revisions. What revisions? We'd have to redo everything. I wasn't going to spend months going back and forth with them. Called and talked to "customer service" twice and requested refund. Nothing happened. Emailed project manager again. Nothing happened except the same "we can do revisions". Called my credit card company and disputed all charges. They're nothing but scammers. Their backyard "package" advertised for under $300 is a lie. They'll upcharge you left and right before they'll send you any proposal and then will refuse to refund you even if they didn't deliver anything you asked for. read more

I love ShrubHub they did a beautiful work with my backyard Alex who was doing it was very helpful he exactly knew what he was doing and my backyard looks like from magazine thank you so much. read more

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I found Shrub Hub via a Google search. They have been extremely easy to work with. I sent them pics of my space, I had a consultation with the designer, and 15 days later I had a plan. The beauty of this was I was able to go back and forth with the designer on what I liked and didn't like about the plan, and we made adjustments along the way. It's a really easy process and I highly recommend this service for anyone looking to bring their yard to life! Trent W. Atlanta, GA. read more

Worked better than expected! Initially we were hesitant about going for an all online design team who do not visit the property in person to view and share the ideas. But it worked out really well after sharing few photos and videos of our existing backyard. They understood our requirements clearly and was very patient in sharing multiple design iterations until we are satisfied with the one that liked. Even was ready to make some final changes to bring it within our budget finally. We have completed our backyard completely and now working with them to finish our frontyard design as well now. Special thanks to Sofia Anderson the assigned project manager for my project. I already recommended shrubhub to my friends and would highly recommend to others here as well. read more

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I attempted to use shrubhub for my backyard remodel. I uploaded all my pics and gave a detailed description of what I wanted. I paid the $300-400 for a design with unlimited changes. I had my consultation call which is advertised as being free, but it is not. Helen immediately started upselling me and said that they charge by sq foot. (I didn't see this on their website.) so the cost would be $700 to do my backyard. Then tried to sell me on a $2000 package with better 3d pictures. I said I wanted to think about it and read up on reviews. I'm sooooo glad I did. Initially I saw on their site great reviews but while on my consultation call where Helen had me repeat everything I wanted to do that was in writing, I started to see the horrible reviews everywhere else. I tend to be an impulse buyer sometimes I admit. In this case, I didn't say yes to the $2000 remodel. I just said I wanted to think about it. Helen finally said it was okay. I canceled the next day, and started the process of getting my money back. It wasn't easy but I got all but $30 back. This was of course the charge for the phone call that they advertise as being free. Also the 30 money back guarantee. Not true either. So now I'm disputing the charges. DO NOT WORK WITH SHRUBHUB. Go with local nursery. read more

My experience with ShrubHub has been good overall. Beware of the pricing models - the price that they advertise is for their base package so be ready to be up-sold ~$200 for a design which includes lighting and a 30 day revision period after you receive the first design. Besides the pricing model being a little abstract, the service has been wonderful. You are given an account on their website to upload photos, measurements, and any special requests. Then you schedule a call with a design consultant. The design consultant was great and made me confident that my design would reflect my requests. After the call, you'll need to be patient. It took about 3 weeks to get my first design, but it looked great! I'm getting a revision done to reflect some changes and then I suspect I'll be ready to finalize the design. For the price, this is a great service. read more

I really loved working with ShrubHub for their work on my backyard. They truly came through with their innovative design vision, and I'm truly satisfied with the work that they did. Definitely recommend for your next landscaping project! read more

Purchased to get a quick dedign for my side yatd area with new hot tub. It was $97 for design and $49 for unlimited changes. Very reasonable so I uploaded video of area, inspiration photos and goals. I recieved a call the next day by my " designer" and we reviewed everything that I sent in. He didn't ask about climate, soils, drainage issues, lighting, etc.. He went into a full pitch to buy a $1500 package for 3D view. I told him that I would expect a landscape architect to come out and survey and include irrigation, lighting, and topography map for that along with design. I declined but it soured my experience. For less than $200, I will get something I can show my landscaper and a guide to materials, placement, etc. I know I will relie on my landscaper to know how to alter design to our soils, plants, etc. Their heavy sales pitch devalued the experience which sucks. I will update my review when I get the designs to see how it went for under $200. read more

ShrubHub - Area to be designed. Will update with 2D design plan. - Nurseries & Gardening Near Me

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I recently had the pleasure of working with Jeff on the landscaping design of the front yard of the house that we've been living in for 5 years. Terribly neglected before we moved in, it needed a total revamp. I spent years reviewing several landscape design companies and even had two designs drafted that were disastrous. Disappointed, our landscaping never got done. I then came across an ad for Shrubhub and decided to reach out. I worked with Jeff. My experience with him was so refreshing! He listened carefully to my ideas and requirements, his attention to detail was very impressive, and the design he rendered was absolutely gorgeous! The plants he chose were low-maintenance, drought-tolerant, attractive to butterflies and hummingbirds, some even delightfully fragrant, with year-round interest, while adapted to our climate. I also wanted to take the opportunity to replace all the grass with an evergreen, no-maintenance, drought-tolerant ground cover, and Jeff didn't disappoint. He also designed a delightful seating area with a water fountain feature for hummingbirds, a retaining wall and stairs, as well as walkways. He even paid attention to the colour scheme I had wished for, and created areas of privacy. Jeff's knowledge, professionalism, and ease to work with were nothing short of exemplary! The 3-D design is so helpful. Jeff also included a design for a sprinkler system and the specific measurements for the retaining wall and stairs. I can't wait to see the real-life results. I would highly recommend Shrubhub to anyone looking for a truly delightful, pain-free, courteous, and personalized experience! read more

I heard about Shrubhub from Facebook, and they had some good promotions going, so I decided to go with them. I initially wanted to go with Yardzen, but Shrubhub was 5 times less expensive, and since I am in the early design phase, I did not want to spend a lot of money. I worked with Nina, and she did a really good job understanding my needs and passing everything to the designers. Overall I am having a good experience so far; I hope I can finalize my project and start the actual development somewhere in 2023. read more

It tools way too long to get my drawing. Want as accurate as it shots have been. Zero creativity, just back landscaping designs with no spread. read more