Let's get into it. Now it was so hard to give 3 stars because it's not based on food primarily. This WILL be long, so have a pretty little seat.
1st Time (meaning never had the food or visit the location): I walked into the place and was NOT immediately greeted as the two ladies stood at the register/counter an conversed. I reviewed the menu and politely waited. When finally acknowledged I ordered the wings and wanted a drink that was on the menu but not available. I asked for a recommendation based on sweetness and one lady suggested the Temulla Pear something and then said, "it's the one we had at the festival." Clearly she "thought" I had been there before. I nicely advised it was my 1st time. Here's the issue, unless you know me by name, as a worker/owner you should NEVER assume someone has eaten at your place. You SHOULD treat EACH customer as if it's their 1st time (trust me, this will take your business a LONG way). Do I own a business, NOPE but I know ppl who do and TRUST me it makes a difference.
Food: the wings were GREAT, my inner big back girl came out and I dang near finished the whole box. I was okay to put aside the lack luster customer service for a return.
Temella Pear Lemonade: was actually really good. like REALLY gud!!
I have ZERO expectations when trying local restaurants because they are hit or miss. They own the place so there's very little accountability when it comes to customer service.
I told at least 3 people about this place...now I regret it. Why, you asked?
2 visit: I was so excited to get my wings, add some fries and get that lemonade. This time I was greeted as I entered. Order taken, told 10 minutes. Which turned into about 25.
A few things while I wait: Flies (lots of them), uncleanliness, two people that came in was not acknowledged or waited on for at least 8-10 minutes.
Food: wings were OVER saturated with sauce this time which made them a bit soggy, perhaps due to the outage of the garlic spicy hot sauce, which I was NOT told they were out of. I discovered this by checking my bag before leaving. Sucks, as I may have originally changed my order.
Fries: TRASH!! for real, maybe because it was close to closing time, maybe because there were different people in the kitchen from last time. We'll NEVER know.
Lemonade: I asked the lady about my lemonade, she tells me to look in the cooler; guess what smart tale lady I did, hence my dang gon question. Well ladies and gentlemen, the name on the cooler door DID NOT match the menu, so how in the hell am I supposed to know they are the same?
Conclusion: This is why I don't mess with BOB (figure it out) because of the FREAKING ATTITUDES!! I could have taken my $25 to a Chinese restaurant or Poke world or even McDonalds if I chose, at least I know what kind service and attitude imma get.
Here, I had zero expectations but hoped to be graciously overjoyed. WRONG, I honestly can't say if I will return and that's unfortunate because there is much more I want to try but I have ZERO tolerance for lack luster customer service. A little kindness can go A LONNNGGG way. Maybe I'll try that vegan place on Highland, now that they have some posted hours.
For example: Hi, welcome, is this your 1st time here, if so, I'd love to offer some recommendations based on what you have a taste for.
Ohh, how about: Thank you for coming in, we're a bit short staffed, if you'd be so kind, give us a few minutes and we'll be right with you. In the meantime, grab yourself a lemonade.
OR, we're out of xyz that normally comes with your order, would you like something else or is that okay?
BOOM, that's free advice, thank me later but small sayings like that with a SMILE can go along way.
If you're looking for mediocre to bad customer service but good wings, this is your place. I will not, however suggest you sit and eat due to the flys.
Take your chances. read more