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    2.7 (3 reviews)
    Open 10:00 am - 8:00 pm

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    Books-A-Million

    Books-A-Million

    3.3(23 reviews)
    0.2 mi
    $$

    I visited this location with my husband knowing exactly what we were looking for. We browsed for a…read morebit looking for a book that was featured on the BAM website but couldn't find it in what we assumed was the correct location, so I decided to ask an elderly female employee for assistance. When I told her what book I was looking for she said "oh" while rolling her eyes a lead me to it. She handed it to me and started walking away while I was thanking her for her help. I could feel the attitude radiating off of her because of my book choice. I laughed it off and continued to browse a bit more. Eventually we got in line behind another customer. The same elderly woman opened another register to assist the customer in front of us. Naturally we started looking at the products that are in the check out area while we waited. The customer that was in front of us had an issue and left so it was our turn. The elderly woman proceeded to wave over the female customer behind us and she said that we were in front of her. We kindly insisted that she just go ahead and check out and we'll wait for the other employee further down. Then the elderly woman rudely said "come on, put your stuff here" and then decided to tell the customer behind us that the line starts where she's standing and that there should be blinking red lights signally that the line starts there. At that point it was VERY clear that she had an issue with us because of the book we were purchasing and tried to insinuate that we were stupid. Fine, you have a personal opinion but you are at work and are supposed to be providing good customer service regardless of your personal opinions. At no point were we rude or passive aggressive so her attitude was very uncalled for. Feeling done with the situation, I handed her my book and she hurried through our interaction. We kept our cool and were respectful, she asked if we wanted a bag and we declined and then she gave us our receipt and I told her to have a blessed day and once again talked over me. I will not be visiting this location ever again. Thanks Jodi for your terrible customer service.

    Went to this bookstore in Arundel Mills Mall, my son love this spot , I haven't been in a book…read morestore since the Barnes and Nobles in Bowie Town Center, it was nice and spacious, with lots of neat novelties.

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    Showcase - toys - Updated August 2026

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