TLDR; Service is great. Material quality is great. Workmanship is questionable. Alterations here…read moreshould be avoided.
We decided to go for a custom suit for our wedding. We thought Jos. A. Bank would be a great idea! At the time, I thought we got a great deal, so we've added the additional options (pick-stitching, etc.). I loved the material we picked out, and it looked great when we had the first fitting. Of course, we needed some alterations done, like the waist and hem of the pants. The tailor also suggested that we also get the sleeves done a little bit too.
For the second fitting, the tailor wasn't there. I thought it looked great at the time, but when we got home, we started to notice all the things that were wrong.
1. The sleeves that the tailor "fixed" were not even. I understand that some people's arms may be different lengths, but if the tailor had fixed it, she should've properly measured and made the custom suit fit him.
2. The vest does not fit flat on his chest, but the top has an awkward gap.
3. The behind. It looks like he went #2 and it just stayed there. We work out and are pretty fit. Pants should not look like this, especially custom ones. When the seamstress took in the waist, she didn't work on the entirety of the top, so it looks like he has a saggy behind (see pic).
4. The inseam of the pants have this weird ripple effect. This was done by the people who originally made the suit. It's so disappointing. (see pic)
Even though they offer free alterations for custom suits, we will save our time and rather pay a seamstress that will do good work.
The two stars are for the kind young gentleman who first helped us out. His service was great! We were also his first custom-suit sell, and he made our first shopping experience awesome.