TLDR; Service is great. Material quality is great. Workmanship is questionable. Alterations here should be avoided. We decided to go for a custom suit for our wedding. We thought Jos. A. Bank would be a great idea! At the time, I thought we got a great deal, so we've added the additional options (pick-stitching, etc.). I loved the material we picked out, and it looked great when we had the first fitting. Of course, we needed some alterations done, like the waist and hem of the pants. The tailor also suggested that we also get the sleeves done a little bit too. For the second fitting, the tailor wasn't there. I thought it looked great at the time, but when we got home, we started to notice all the things that were wrong. 1. The sleeves that the tailor "fixed" were not even. I understand that some people's arms may be different lengths, but if the tailor had fixed it, she should've properly measured and made the custom suit fit him. 2. The vest does not fit flat on his chest, but the top has an awkward gap. 3. The behind. It looks like he went #2 and it just stayed there. We work out and are pretty fit. Pants should not look like this, especially custom ones. When the seamstress took in the waist, she didn't work on the entirety of the top, so it looks like he has a saggy behind (see pic). 4. The inseam of the pants have this weird ripple effect. This was done by the people who originally made the suit. It's so disappointing. (see pic) Even though they offer free alterations for custom suits, we will save our time and rather pay a seamstress that will do good work. The two stars are for the kind young gentleman who first helped us out. His service was great! We were also his first custom-suit sell, and he made our first shopping experience awesome. read more

Jos. A. Bank - "Custom tailored" - Formal Wear Near Me - Hanover, Maryland

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The fit and quality is terrific but definitely watch for the sales. The dress shirts I seem to pull from the closet most frequently were purchased here as well as some suits and a coat. But I especially like the tie selection. Fortunately it seems that everything is either on sale or about to be. It's not a very subtle marketing plan bit everyone seems to play along with it . . . . including me. Socks are about the only thing I would ever pay the "regular" price for here. And remember, "If it's not on sale today, it will be by this time next week.". Definately worth the return trip. read more

Joe was so helpful. He assisted not only with sizing of shirts but also taught us tie tying! We can all 3 now tie Windsor knots!! Great taste and personality. Thank you!!! Other gentleman also helped a lot that was there. Didn't say his name but he is a retired Army Veteran. Ty for your help and your service. read more

The sales staff at this location were awesome. The guy who helped me, Mike, was really friendly and helpful and clearly knew what he was doing. He was awesome. I appreciate this help and hardwork. The store manager was terrible, we had a misunderstanding about the cost of alterations since the store that my sister picked out suits for her wedding included alterations in the cost. This store didn't honor that same deal. I found out later that that deal was only at the store that my sister had originally gone to. Fine. The manager had a terrible attitude about it though and should learn how to properly deal with customers in a professional manner. My experience was great until I had to deal with her. read more

Reasonable selection of good quality off-the-rack menswear. Staff were as helpful as I needed them to be, but unobtrusive otherwise. They also handled a recent return/exchange very smoothly and with minimal fuss. I'd shop this location again. read more

Top notch service by Ryan and Nader. Hooked me up with the four shirts for $299. Great help and knowledgeable. Only complaint was that there were no TVs in the store while waiting for alterations. Highly recommend TVs for store. But great service read more

Ok, so one star for how nice the staff is and one star for when they actually DO get things right, it's done right. My husband has been here 4 times for the same two issues for the same order and we will go there one more time in a few days. The first issue is time... if you say the tailor on staff will have it done in a few hours and you say I will be back in two days to pick it up... have it done.... or at least call and say "Please don't try to spend 30 mins to park in parking lot full of angry people just so you can walk a mile to our store just for us to turn you away and have you come back another day" This happened TWICE... then when they did have his tailored pants ready... one of them were cuffed when asked for no cuffs. Although, the staff seems to be very remorseful each time... it still doesn't make us forget the effort it has taken to come to this particular store being the holiday season. After his order is finally done, I will have to say that we will take our business elsewhere. read more

The sales associate was nice enough for this area of the country. However, a member of management was on the phone talking about an associate write up and HR and I felt it was extremely unprofessional. read more

I very rarely make assumptions about who is an employee at a store because it annoys me when random people come up to me as I'm shopping and ask me to find something for them without even so much as a "Hi, do you work here?" Yet, this is the first time I've ever walked into a store and been SO SURE that I knew who was an employee -- mainly because he was the only person who was dressed well -- and been so, so, so wrong. The well-dressed person was another customer. Whoops. I don't know what shoes the actual employee was wearing because I finally found him (after walking around the store several times) behind a counter, but I would not be surprised if he had been wearing flip flops because his attire can only be described as Caribbean "dressy." Dress how you like, but when it becomes difficult for customers to find employees to ask for help, that is a problem. And come on, you guys are selling suits and tuxedos; surely you can do better than an oversized, flimsy / see-through short-sleeved shirt and baggy pants. That is just unprofessional, and it does not inspire confidence in customers who wish to ask you advice on the products that you are selling. This same employee was on the phone when I found him -- and he stayed on it the entire time I was there. It also took him 20 minutes to ring up the guy before me. That was a total waste of time, when I had only wanted to ask if they carried a specific size tuxedo I was looking for (they didn't). The store was full of (I think) customers just standing around texting on their phones. They didn't look like they were shopping, but rather like they were another shopper's entourage, yet I couldn't figure out who else was actually shopping / who else was being helped. Have fun dodging around these clumps of people. As noted on first glance, one customer was dressed well enough, and I think he was trying on clothes from the store. I don't know if any alterations were involved to make him look that way, but I did see a lady with a tape measure fussing with him afterwards. So Jos. A Bank may have decent clothes, but due to the utter lack of attention and professionalism, I'd pick a different location to check out. read more