I visited this location with my husband knowing exactly what we were looking for. We browsed for a bit looking for a book that was featured on the BAM website but couldn't find it in what we assumed was the correct location, so I decided to ask an elderly female employee for assistance. When I told her what book I was looking for she said "oh" while rolling her eyes a lead me to it. She handed it to me and started walking away while I was thanking her for her help. I could feel the attitude radiating off of her because of my book choice. I laughed it off and continued to browse a bit more. Eventually we got in line behind another customer. The same elderly woman opened another register to assist the customer in front of us. Naturally we started looking at the products that are in the check out area while we waited. The customer that was in front of us had an issue and left so it was our turn. The elderly woman proceeded to wave over the female customer behind us and she said that we were in front of her. We kindly insisted that she just go ahead and check out and we'll wait for the other employee further down. Then the elderly woman rudely said "come on, put your stuff here" and then decided to tell the customer behind us that the line starts where she's standing and that there should be blinking red lights signally that the line starts there. At that point it was VERY clear that she had an issue with us because of the book we were purchasing and tried to insinuate that we were stupid. Fine, you have a personal opinion but you are at work and are supposed to be providing good customer service regardless of your personal opinions. At no point were we rude or passive aggressive so her attitude was very uncalled for. Feeling done with the situation, I handed her my book and she hurried through our interaction. We kept our cool and were respectful, she asked if we wanted a bag and we declined and then she gave us our receipt and I told her to have a blessed day and once again talked over me. I will not be visiting this location ever again. Thanks Jodi for your terrible customer service. read more

Walked in for the first time ever; place was very nice and clean; staff was busy until you got to the front. Beware when you check out they scam you into signing up for 3rd party subscriptions and then tell you there's no way out of it until you call the third party company and do it.! I will not be back. read more

Went to this bookstore in Arundel Mills Mall, my son love this spot , I haven't been in a book store since the Barnes and Nobles in Bowie Town Center, it was nice and spacious, with lots of neat novelties. read more

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A delightful bookstore part of the larger mall. It's located right near an entrance and so is quite easy to get too and has a very large square footage. The store itself is delightful, with certainly quite a number of books but, perhaps distinctly compared to other bookstores, has lots of other household items, collectibles, and interesting trinkets and items too, as well as certain music items. Because of how spacious it is it was quite pleasurable to browse. read more

Found 3 of the 4 hard to find books here! After a brief call ahead; the staff had the books waiting for me at the counter. A truly positive book buying experience! This is one of the few real book stores that still offers great service in the area. read more

Books-A-Million at Arundel Mills is a huge shop. Do they have millions of books here? Quite possibly. Everything currently in print and some stuff recently in print. Probably not much that's out of print. And a wall full of magazines. There are bargains to be had and you canusually find a good paperback or hard cover for much less than $10. No "Joe Muggs" coffee shop here (perhaps a deal to give Starbucks exclusivity in the mall?) but they do have an ice cream shop. read more

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Wow. My experience at this location was less than pleasant to say the least. After about 20mins of looking around the store trying to find a book, I asked an older female associate for assistance. She scoffed at my request, led me to the book, and handed me the book while rolling her eyes because of my choice in book, I assume. As I stood in line to pay, she opened another register and tried to assist the customer behind me. When the customer told the associate that I was in front of her, the associate decided to complain LOUDLY to the customer about how I couldn't read the sign for the line and how I just did whatever I wanted to do... That was disgusting and uncalled for. Clearly the caliber of employee at this location is lacking and the manager should train the staff better. I will no longer be shopping at this location, and I will be taking my business to Barnes and Noble since they don't treat customers poorly. read more

One can always find a good book at BAM. Personally I've migrated from hard print to iBooks and the Amazon Kindle but having a soft or hard-cover book in the car always helps. The only problem I have with BAM is the insistent, up-selling, practice taught to the cashiers. Why can't I just buy a book without 20 questions about the BAM membership and subscriptions...? Overall, a nice book store. read more

Great place, tons of books and magazines. Nice customer service will definitely come back

Book a Million a good store not a Barns and Noble Store. They stop having coffee store in the book shop. So they change over a ice cream sale/book store. Even there one across the hallway. Here my review. Nice an big a lot of books. messy. restroom need more cleaning and up grade. Bring back a coffee shop. All the DVD should be located in one area. I like this because it the only book store for this mall. If Book a Million go out of business. It will be one more place that make it easy for not to come here at the mall. Some time I like to check the books out before I down load it on my iPad Air. I wood come here agin. read more

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I love a good bookstore, especially as they're getting more rare to find. Visited MD, and a friend took me by this bookstore. From appearances, I thought it was a used bookstore, but it's actually not. They do sell all of their items new. It's definitely not an extensive selection of all available books in the world,but I think they have more of the popular ones. Their sale section was pretty massive, and I did get a few excellent children's books from that area. They had a pretty good selection of small literary gifts, too. For example, pillows with book quotes, or wall decor relating to books. Staff was very helpful. I found out that whatever they have in-store does not reflect what they have on their website and vice versa. Also, the membership can apply to online purchases. Unfortunately, whatever they have in-store, they don't supply shipping; you'll have to go to a FedEx, USPS, or UPS to ship an item. I did think it was a little odd that they had a yogurt shop in their business. Aren't they worried of people leaving their empty cups on bookshelves and possibly getting ants or their merchandise sticky? read more

I came in here just browsing looking for a new book that was just released. I found 3 books 1 on sale 2 not I asked the guy was there anything off on the book he said no but he was introducing me to this idea of becoming a member one time fee of $25 plus the purchase of my books 3 books 1 $20 the 2nd $18 3rd $26 plus $25 for the membership I politely declined. (I usually don't pay full retail price for a book unless I need it right away plus I'll just order used online ) after I declined he was upset because I only purchased one book & handed me the book in a rude manner read more

Good Bookstore has the magazine i cant find any were else. And the selection of books was very good liked the bargain section a lot. The Cashier was nice only pushed once the 25.00$ discount card and no magazine subscription at all!! Yeahhh. Its Ok a Dying breed but more or less you can find the book you want. Its not a bad mall either just depends the day and time you go to shop. On the weekends its full of hood rats but on a weekday its a little better. read more

I am definitely a fan of books of Million. Its not so enormous that you become overwhelmed. Good selection of books, and even a decent selection of travel books. Friendly staff. read more

Outstanding customer service. Larry took time to help me locate a hard to find a bi-monthly magazine. While some might argue that print is dead, it is important to make sure we support what we want to see stay around. Thnk you Larry and the blonde girl that tried to help. read more

Virgil is very nice and helpful. he thoroughly explained the discount program to me. He's also a fellow veteran :-)

Bookstores are a dying breed. With the Kindle and many eBook readers, the paper format is slowly losing customers. Glad to see this store in the mall. Do they have a million books? I guess, but really don't understand how it got its name. It doesn't have that library or upscale feel that a Barnes and Noble gives you, due to it's sloppy appearance and lack of chairs. Instead of coffee, they have a frozen yogurt vendor. Don't lie to me, have you ever read a book while having a frozen yogurt at home? Puzzling. But I wasn't displeased with, well what I came here for, the books. Many selections and a humongous magazine rack (or should I say wall). Don't let real paper books die. Shop here and other bookstores to keep the format alive. In many cases, especially with sales, they are cheaper than the electronic versions. read more

It's a big-box bookstore, not much different from Borders (RIP) or Barnes & Noble. There is a frozen yogurt joint inside -- rather than the standard coffeehouse -- for reasons I do not fully understand. The upsell at the cash register is soooo annoying. No, I don't want to pay for one of your membership discount cards. No, I don't care that I can use it both on-line and in the store. No, I don't want a "free" subscriptions to three magazines of my choice. No, I don't need to hear detailed instructions about your online survey. Can I please just pay and leave? Pretty please? read more

Maybe I'm spoiled by Barnes & Noble, but this store has a limited selection. I still like to browse through though as I usually find interesting stuff. They seem to carry the popular stuff at least so it's not too bad. Other than the checkout process, the staff is usually friendly. Regardless of the selection offering, I will go out of my way to avoid this BAM and other BAMs. They try to sell me at least 5 different things at checkout. It's extremely frustrating when I politely say "no thank you" and then they move on to the next item, in a very persistent manner. They have gone so far as to try to convince me to buy it even after I've said no. I feel that there is more sales pressure here than I've experienced at a used car dealership. It has happened to me several different times now so I know it's not the cashier's fault. He/she is just doing what they are told. The continuous sales pitch is just too much and it drove this customer away. read more

I received great service from here by a younger man who usually works in the pm shift we discussed James Patterson which I was surprised that there was an employee who actually enjoys reading rather than just working for the money read more

Good book store. They have wide range of books and amazing deals though out all year around. Only thing I find it annoying is that it's in a really busy mall so I only go on early morning during weekends. or weekdays. read more

These guys are just awesome. From great service to a really friendly staff. I like the fact that they have all kinds of books. Best place ever. read more

My least favorite book store. No chairs, loud music from speakers. Nothing says "buy the book and get the heck out like this place". No thought put into having a place for seniors to sit. Terrible! read more