Could not have gone better! I had a very hard time finding someone in my area who would work on spas like mine. Kim at Shortell reached out, was very thorough in her questions, and made sure she had all the information needed to get my spa fixed.
Alan and Kim both showed up right on time, diagnosed the issue within 10 minutes and the repair was finished in 2 hours. Alan is the most knowledgeable dude, and it was evident that he had decades of experience. I got an upgrade in my outdated spa equipment, and the parts were already on the truck. My wife and I were able to use the tub the same day.
The team was prompt, professional, and the quality of work was excellent. If I ever need spa repairs again, I know who I am reaching out to! read more