The Short:
DO NOT GO HERE TO GET PRESCRIPTIONS FILLED!!!!!!!!!!!!
The Long:
I went to get a prescription filled here for the first time earlier this week. Needless to say it will also be my last....
I have never had to go through so many hoops to get a prescription filled. The pharmacist I spoke with on the phone was extremely rude, unhelpful, and incapable of making a phone call. I later found out that she was the MANAGER.
I understand that this is my first time filling a script here and that there might be a few complications but what I experienced was way beyond that. I dropped of the script and called back the following day to check on it and was told that the pharmacist needed to verify the script with my doctor office so I gave her the number.
I called back several hours later and she did "attempt" to verify this script with my doctors office. When I asked her for an update her exact words were: "No one picked up the phone so I don't know what to do." I know what you should do. Call them back!!!!! It's your job! So I called my doctor office and told them the pharmacy needed to verify the script with them, and also gave them the number of the pharmacy. I received a voicemail later that day from my doctor office and it said that they keep calling but the phone keeps ringing and no one picks up. So I called the pharmacy back again and spoke with this woman and told her that my doctor had made several attempts to contact her and it kept ringing. I asked what's the issue? She very rudely exhaled expressing to my that she was amused and she proceeded to respond snarkily "well, obvious I cannot pick up the phone if I am not here or giving a flu shot." Ok, sure. I understand that you might be busy but because you were rude you get no sympathy! Was she that inept that she couldn't look at the caller id on the phone and call my doctor office back?!?! I found this very rude and frustrating.
An hour later I received a call from my doctor office and they had verified the script with her. Yay! Now I can go pick it up... I just need her to call when it's ready.....
A few hours pass and I get a call from her claiming that my insurance would not cover me. I found this odd because I have had zero problems for the past 10 years with this script. But to be sure, I called my insurance company and told them that she claimed that my insurance would not cover this script. I had thought correctly, my insurance does cover this script that I am trying to get filled. So then I called this woman back again and told her that she was wrong and to call me once the script was filled. I had to explain my insurance card to her... She could not read my insurance card properly!! If you are a pharmacist, you should know how to read an insurance card correctly!! It is your job!! Because she was rude to me earlier, this was unacceptable.
Anyway, I told myself that I was going to complain to the manager when I went to pick up my prescription. I picked it up only to find out that she was the manager!!!!! And that is the reason I am writing this review because the MANAGER of this pharmacy was so rude to me.
This manager should be fired. If she is I might consider going back there. read more