extremely unreliable !! the product is great!! but customer service is very vague and effortless…read more not going back

Went to buy sunglasses and found 2 great pairs. We were ready to spend over $400. We wanted to…read morebuy one as is and order a second pair. The system to go online was down. No big deal. They said they would call us when it was back up. We drove all the way back after they called and said the system was working. Instead the system was still down. While trying to get the system up and running they ignored us and instead serviced people who were buying discounted items. After 45 minutes waiting the first time then driving back and waiting another half an hour with NO SUCCESS and totally frustrated, we left. AND the crazy thing is that the employees were saying this happens on the weekends all the time. If you want to lose customers don't update or improve your system. If you want to keep customers maybe you should assist us or give us options... We would have bought the one pair and you could have ordered the other, but no such luck. REALLY DISAPPOINTED in this store.

I wanted to leave a honest review about my experiences here because, I see a lot of people talking…read moretrash. I have been in glasses since I was 18 months old I'm now 54, I have gone to plenty of optical places and I'd never trust my eyes or my 7 year olds ( she's also a patient there) with anyone but Antioch eye care. They have always gone above and beyond to help me if I was in a bind. The location in antioch is always clean and I'm always greeted with genuine smiles and professional ppl who want nothing more than to help. I'm so happy to have this place so close to me and,I'll continue going here for all my and my daughter's optical needs.

I was disappointed. Similar to another yelper's posting the doctor was pretty self absorbed. I…read morewaited in the examination room for long periods of time. I just got the feeling the whole time I was there that the professionals from the front desk to the doctor that they just seemed to be distracted and disconnected from their purpose.

Ok, this is not my Eye Dr. but they saved me when I was in a real predicament so they're getting a…read more5 Star Yelp review for outstanding customer service. I was on my way to WI from Indianapolis when my husband called to tell me I left my overnight bag at home. By that point, I was almost to Chicago (over 3 hours from home) and I had to be somewhere at a certain time for a paid weekend opportunity taking photos of murals in their town. My vision is terrible. And my contacts are supposed to be changed daily. I didn't even have my glasses. I left on a Friday and wouldn't be back until Sunday and usually after more than a day or wear, the contacts start to break down. I absolutely cannot see without them or my glasses and I was traveling alone. I happened by this spot while getting gas and popped in to see if by some chance they might have samples in my prescription and they did!!! They seriously saved me so much anxiety over the weekend and now I have several pairs to get me through if I need them. Thank you, thank you, thank you.

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

I haven't been to Gurnee Mills Mall in years. It is still a huge indoor shopping mall with all…read morekinds of stores to check out. There were so many different stores and fast food options. But it's very easy to get lost.

We've been coming to Gurnee Mills for three decades. Having lived in Michigan, Wisconsin and Ohio…read moreduring this time, the mall has always been accessible to us and a place that we liked to patronize when our travels included the northern suburbs of Chicago. This massive mall with nearly 2M square feet of space for up to 200 retailers is always an interesting experience. The repertoire of shops here, of course, has changed over the years. Gone are shops like Sears, Borders and Circuit City. Now there's more contemporary replacements like Kohls, Hobby Lobby and Primark. While many traditional indoor malls are dying a slow, painful death, Gurnee Mills seems to be thriving at least to some extent. The food court is still quite active and the storefronts still seem largely occupied. I particularly enjoy places like 2nd & Charles, the aforementioned Primark and Five Below. The food options like Starbucks, Cinnabon and Charley's Steaks are quite good for a drink, a snack or a light meal. There are also places for the kids to play. All of this housed in a pleasant facility continues to make Gurnee Mills an enjoyable place to visit.

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames…read moreto choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well.

I love their glasses selection. Staff is super helpful too. Easy and quick to get intoread more

Revision ... the product failed in some fashion or another. That being said, the staff and manager…read morethat I felt with today were as helpful and patient as possible. They made all efforts to right what was wrong, and for that I'm appreciative. Hopefully the next pair of lenses lasts longer than the first pair did. Update, Got a comment back from the facility... the scratch resistant coating STILL isn't up to my liking as I'll need to come back again with scratched lenses. Also the lenses are very difficult to clean, although I did purchase the FULL cleaning kit from the store.

My experience with Pearle Vision was extremely disappointing. I was prescribed the wrong lenses --…read moreI specifically requested bi-focals, not progressives -- yet when I tried to have the issue corrected, I was treated with disrespect and disregard. Instead of acknowledging the mistake or working with me to resolve it, I was repeatedly ignored and made to feel as though the problem was my fault. Despite paying $1,775, a 2nd appointment with them and again was ignored.. until I had to leave and my calls for assistance were not returned. The manager, Lana, failed to follow up after several requests, and when I called again, I was abruptly hung up on. I have since contacted the Better Business Bureau and Pearle Vision Headquarters, as I need my funds to go somewhere else for prescription glasses... How HORRIBLE is that !!! This experience has been both frustrating and disappointing. I would strongly recommend taking your business elsewhere, where professionalism and customer care are a priority.