If I could rate 10/10 I absolutely would! Dr. Newton is, by far , the best eye doctor I've had in a…read morevery long time. She is very kind, knowledgeable, and really takes the time to explain every aspect of the exam. When we found I had an absess in my eye, she directed me on the best path to take care of it and I made a full recovery! The other associates Crystal, Katrina, and Natalija were all very pleasant and welcoming during each one of my visits! Crystal was very helpful in helping me to select the best pair of glasses that were right for me, since I haven't gone glasses shopping since High-school. The location itself is very nice and they have a very wide array of frames to choose from. My boyfriend even got a pair here with Crystal and Natalija's assistance! If you're not sure where to go or just going to the eye doctor is anxiety inducing, look no further!

I had a great experience at Shopko Optical. I was on vacation nearby when my glasses broke. One of…read morethe arms detached so I tried to fix it with tape at first but it wouldn't hold. I stopped into the shop on a Saturday morning with no appointment, and Crystal greeted me right away and was able to help. She was extremely friendly and in no time had fixed my bent frame and repaired my glasses. I am extremely happy. Thank you Shopko Optical!!

Great people very friendly but they were unable to correct my vision after 3 attempts…read more I finally gave up. I will not be going back.

Dr told me I had cataracts, but not bad enough for surgery, and sold me 3 pair of glasses for $800…read more They were worthless. Went to a surgeon who said he had never seen anybody with worse cataracts. Did the surgery, and now I see fine. This place took $800 of my money for nothing.

I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and…read moreCovid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself!

This has been the worst experience ever! I left a different eye place to come here only because of…read morethe extra discount with the insurance, however, I rather pay more for better customer service! This place couldn't get my glasses right in 3 tries and when they offered me a refund, they also acted like it was my fault! The Manager Beth is the rudest person, she was so mean over the phone. When I went to return the glasses, I didn't get a hello or even an apology for their mistakes!! Never again! I knew I had gone somewhere else for a reason but this time around I will not be back! Save your time and energy with this place! If I had the option to give no stars at I would. They are So unprofessional!

FANTASTIC EXPERIENCE!! It had been 3 decades+ since I'd gotten my eyes checked, so I was pretty…read morenervous that my vision was drastically changing. Dr. Wilson immediately put me at ease with her welcoming demeanor, stellar professionalism and exceptional expertise. Dr. Wilson really took the time to address all of my questions. Carrie and Lettie (optical staff) were very welcoming and helpful. I would happily recommend Dr. Wilson to anyone! THANK YOU, AGAIN!

Dr. Wilson is both thorough and personable. It's not assembly line optometry. The sales staff is…read morevery helpful.

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames…read moreto choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well.

I love their glasses selection. Staff is super helpful too. Easy and quick to get intoread more

Dr. Hugh Goggins is retired & his office is permanently closed. He was an outstanding doctor & all…read morehis patients loved him. I hope he enjoys his retirement . It is well deserved.

Dr Goggins has been my optometrist for many years and has always taken such good care of me…read more Wonderful staff, great selection of eyeglass frames. I 100% trust and recommend Dr Goggins

This facility could screw up a 1 car funeral. Their follow up on issues doesn't exist. The…read moremanager was supposed to call me about an issue. Said she'd call me on that following Wednesday, when the Dr. was back in. When I didn't hear from her by mid afternoon, I called and she asked me to remind her what she was supposed to call me on. She clearly wasn't going to follow up with me. They were supposed to fax over records to the Retina specialist they referred me to and never did. I would call to see where if my new glasses were in and they said a couple more days. about an hour later I got a text stating they were in. This happened 2X. Terrible terrible.

Last April my wife and I both purchased new glasses. Her frames have been a train wreck since day…read moreone. Recently the replacement frames basically just broke in half. During the visit last Tuesday the Branch Manager came and talked to us. Her Customer Service abilities are just terrible. We ended up with another set of frames. However it's debatable whether we go back to a store we have utilized for about 15 years.

Can't get in touch with them to ask questions, confirm or change appointments…read more This place is totally gone downhill from when I started going there over 10 years ago. Stay away go somewhere else.

The doctors are fine, but the staff is clueless. I paid for a recent visit by check -- they cashed…read moreit -- and then they sent me another bill. I sent them a copy of the canceled check thinking that would end it, but I was wrong. I've now sent copies of the canceled check THREE TIMES (the last time by certified mail). I seriously wonder if anyone in the office can read.

This is my 2nd year going to Meijer optical in Round Lake Beach it is always a great experience…read morethanks to Vanessa. Helps with picking glasses Explains what is covered by insurance. Vanessa caught a mistake on my Prescription, she handled it right then and there. She is a superhero of the glasses world! I highly recommend going there to see Vanessa, where you will get the best care and service possible. That is where I will go every time. THANK YOU Vanessa!!!!

If you would like glasses that don't fit, prescriptions that provide fuzzy vision, zero personality…read morestaff, delivery times twice the quoted (4 weeks vs. 2), AND pay more WITH insurance than without - this is the place for you! I did take the prescription to another optical store and had them make lenses that fit in to a frame I had - those do not give me fuzzy vision.

Our family Eyecare practice. We began utilizing Grayslake Eyecare because of proximity, but have…read morestayed because of the care most of the staff provides. Standard eye exams, and testing along with a corrective eyewear room to shop from and try on/select products. We recently brought our son for his school exam and the doctor was great about explaining what was happening and going slowly through the process. He ended up needing glasses and there was a great selection of kids frames available for him to try on and select from. My one negative is that there is one woman in the eyewear room that almost seems bothered to be there and to be helping. But if you can avoid her, you'll likely have a great experience.

I've been coming here since I was in the 3rd grade; the office has been updated and has maintained…read morea fresh, clean, welcoming environment. Despite being very busy, the front desk staff are incredibly kind and efficient. I showed up early for my appointment time and was taken back almost immediately to take pictures of my eyes and all of the other quick procedures I don't know the names of. The new doctor they have on staff is so sweet and welcoming. She answered all of my questions and laughed with me when I thought I nailed the vision test (I did not nail the test, lol). Not once did I feel rushed or like I was wasting time. I'm so sad to be moving in the next year because I will greatly miss this place! I've read some of the other reviews, and they don't match my experience at all. It may be because of my age, but I know what it's like to work in the service industry; having someone stomp around your office demanding free services or waiving fees always ends with a threat of a nasty review on yelp, lol. Please be kind to the people who often deal with poorly behaved-adults. Anywho, I really enjoy this place and the staff that work there!