The staff and owner were super helpful. I needed a specialty part for a splitboard. Without it, I…read morewouldn't ride the board. They were kind enough to find the part on a rental board and got my board professionally setup so that I could ride. It saved my trip! A+ service! Highly recommend!

Friendly service! Found what I needed, and was on my way. Needed a pair of snow boots, got a…read moregreat pair of Sorel's

We walked in off the street and were immediately helped. We were looking to rent two hard tail…read morebikes and take them to close by Phils Trail. The staff were so helpful in making sure we knew where to go and what trails would be best for our level of biking. We had the best time. Prices were also very good compared to other places that we called! Would return here in a heartbeat and hope I get the chance to!

Thoughtful and honest team. My most recent visit was for a Mountain Bike tune up and I was…read moreexpecting to need to update a few parts of the bike but instead of trying to upsell me they reviewed the bike and really all I needed was some fresh oil and a good wash. They also gave me a few things to keep an eye on for next season. Super knowledgeable team. I've also visited for bootfitting and other random needs and always am met with a team member who is helpful and not pushy.

No problems with this place. But multiple people have been waiting and on a Monday it says 9…read more Called and they say they open at 10.

I do enjoy the big five Brandon feel like they are a very consistent well ran organization, each…read morelocation being pretty there a cookie-cutter to the others. This site is no different offering the same great pricing and inventory as the others that I've been to. The staff is super friendly, professional and knowledgeable as well. One of the things I really enjoy about big five is the incredible sales they put on on a very regular basis. I typically will purchase a pocket knife of some sort for my father for birthdays, Christmas, Father's Day and any other time that there's a gift in need. He's a very outdoorsy kind of guy and has a tendency to lose his pocket knives so it's good to know that I can get him a quality replacement at a very reasonable price pretty much any week of the year.

Knowledgeable staff, friendly and truly interested in helping you find what you need without…read morepushing sales on you or upselling.

This store has a real neighborhood/local vibe. Staff spends time with the customers. Mechanics…read morewilling to discuss options, very helpful. Good selection of bikes and all things related to bikes. Good info on local trails. If I was a full time Bend resident this would be my go to shop.

I love the staff in our local Dicks. Just went in to buy an air cap for our raft, walked up to…read moreMike, and he literally just handed us one. Said, "You're good." Now this is why I moved to Bend 9 years ago from LA. Management please give Mike a pat on the back.

I would only use this place if my items were on sale. Otherwise they are too expensive. Everyone is…read moresuper nice though.

This is a cool store. It's in the "old mill District" of Bend, and when you see the building, you…read morecan see why they call it that. It's a great store, two stories, with lots of goods. Clothes, shoes, outdoor gear, hiking gear, freeze dried backpacking food, energy bars, if you are looking for something for the outdoors, you will find it here. I bought a bicycle sometime back at REI, and it did me very very well. I'm on a "road trip", so I didn't buy anything today. Prices are definitely on the higher end, but hey, you get what you pay for. If you are an REI member, you get offers, and discounts throughout the year, and a rebate in the form of a gift card based on the amount that you spend every year. Not a bad deal. I really enjoyed the store. Thanks.

Beware unmarked tariff price hikes when buying goods! The price you pay is NOT the price on the…read moreitem. I recently purchased a new climbing harness at this location. The rack was a little disorganized and I found a harness I liked and checked the price on the box: $94. When I left the store, I noticed I paid $104 for the item! I returned to the store and did a price check and was told by the clerk this was a tariff price increase and they never bothered to update the sticker on the item. They claimed they had the correct price on the shelf, not the item. (Due to the disorganization of the shelf, it was hard to tell which item was which and I went with the price on the box.) Please consider updating signage to warn of tariff price hikes or something to better manage customer expectations and avoid wasting time.

If their customer service in store is as bad as they're online customer service then this place is…read morehorrible. Tried buying two Benchmade knives first one said it was in stock in store that I could pick up that day come to find out it wasn't in the store and none of the other stores happen to have it either, so I said okay mistakes happen the next day ordered another one, only to find out the same thing happened! Very disappointed I probably will never purchase anything from sportsman again I still haven't got refunded.

Sportsman's warehouse is running scams in several ways. I signed up for their credit card only to…read morefind out the interest rate is 33% interest even with very good credit. Then they tell you when the card arrives that there is a $3.50 per month fee for paper billing. In order to stop paper billing you need to get the app or get online and weed through the site to find out how to change it. They offer 15% off your first purchase which I never got. When I complained to customer service, they sent me 10% off. But I needed to use this online. The store is over 100 miles from my house. I explained I was not from the area and asked if I could just order online then get the item off the shelf? The clerk said no... that's an online only deal. The price of the ammo I was wanting to purchase was $149 on the shelf. When I looked online it was $155 another 3.5% more. That makes the savings only 6.5% a far cry from 15% So why can't you just buy it online and get it there at the store you're already at? Nope they have to send it to the store even though it's already there. Isn't this a plain restocking issue? They don't want you to know the online prices are higher than regular store prices. I then decided to look around the store a bit more. When I looked at their gun safes....there's a big sign in red saying "SALE" $2199 however on that same sign it says was $2199.......so what's the sale? Are we to believe because a sign says sale and lists a price with the same price on the same sign with a line through it that's an actual sale? I have provided pictures for proof, but I'll stick with cabelas and their card at 9.99 % interest and offers for one year free interest plus points over a card that charges 33% interest plus a $3.50 per month paper billing fee that's not easy to change.

Great selection of used outdoor gear, from shoes/boots to parkas and shells to climbing gear and…read moresleeping bags. The stuff is definitely pricier than you'd find in a thrift store but usually much better quality from upper-end brands. There's a full service ski and bike repair shop area in back too, and lots of good advice is dispensed here on the regular. Counter folks are always upbeat and helpful too. Laid back but pro vibes. Local treasure, IMO.

GearFix has done a great job curating a good selection of used gear. We all know that quality gear…read moreis expensive, and I have certainly found myself not using everything I have. It's been cool to see things get new life! It's also been a good spot to find some quality gear and give it another shot. Swung through today and found a nice Prana raincoat for $50. Great shape, and a good option as the winter weather rolls in.

Went there looking for work shoes and also show shoe for our winter tour in February, the sales…read morelady was very helpful and nice and recommended couple of other shoe store that has a larger selection of winter shoes and boots. I found a great deal on slippers and my wife got her work shoes, couldn't find mind due to the limited sizes.

I was visiting Bend from San Francisco for Christmas. I stopped into FootZone on Christmas Eve to…read morereplenish my Altra's. WOW! I had the best experience with Colleen. She's an absolute all-star in every way ... knowledge , expertise, impeccable listening and communication skills, and lastly, FUN. Her energy and enthusiasm were infectious. Colleen's the real deal. I left with 3 pair of shoes! Socks too. Having worked as a leader at Nordstrom for over 25 years, Colleen embodies the character of flawless customer service. Bravo Colleen! Thank you! John

Just want to give a shout out to Cami who helped me today. I had a return that was purchased…read moreonline with a friends and family discount. She was so kind and helpful. Wonderful customer service!!!

I am a big fan of the Columbia sportswear line of products and you appreciate the various retail…read moreoutlets that they operate. This brand offers a very high level of consistency as well as customer service. Top quality products at a reasonable price point so to speak, service to buy typically outstanding group of employees. Having been a regular shopper at the location in Sellwood, I was a little concerned I would lose some of that service that I've been accustomed to at the show and location however my fears are put to rest easily on my first visit to the Bend location. My first experience was with one of the management team - Brody - and I cannot day enough great things about my interactions with him. My family and I will be back!