Since April of 2022 we have had our new trailer here. Today we were notified that our trailer was…read morerun into and pushed into the fence. We were told that there were no cameras and they take no responsibility. A lock was broken and it is possible the trailer was attempted to be stolen. I do not recommend keeping you trailer here. Find another more secure storage facility.

Awesome experience from start to finish. Made a reservation online, received an email, and handled…read moreeverything in one call. Tried a few other places in Post Falls and this was the best by far!

I stored my stuff here for about 7 months. Cory, I think the on site manager, was fantastic. Auto…read morepay was super easy and cost was reasonable. However, please BE WARNED before you rent here. There was an awful mouse/rat infestation and while none of my stuff was really damaged per se, there was tons of mouse poop and pee on everything so it all needed cleaning. They nested in one of my bags of clothing hangers and ended up dying in there bc of the poison the unit used, which was a horrific surprise. If you want cash replacement for items, you need to get renters insurance which I didn't have - my fault.

I have called and been to this storage and the management is AWESOME!! Customer service at its…read morebest. The young lady was patient and understanding of our needs. The manager was a very helpful young man making sure that I have peace of mind. The price was unbeatable for what I needed to store. I will defenitely be recommending this place to everybody I know. Keep up the great work and thanks.

Amazing service by caring and responsible people. I stored my HHG goods here when i moved cross…read morecountry in winter 2023. I was so please that Katy and staff were able to help me make plans with the moving company when i purchased a new home and was ready to have my HHG shipped. Katy and staff and were willing to take items I no longer needed and donate them . So hard to find trustworthy people who keep their word and go the extra mile. No bad experiences here!

It's amazing Buxbear Storage in Hayden has NO issue in taking almost 400$ a month on rental of two…read morestorage units. But when u are owed a credit of 84.99$ i was told the management wasn't sure how to credit your Credit card. Now lo and behold was told the Owner dosent to overpayment/ credit back to the renter. Well it's a good thing I have a receipt from Buxbear showing I have the overpayment / credit due. Not happy with Buxbear or the owner at this point.

No problems at all with our unit or access. The office staff has always been pleasant and…read morecourteous. Having our "stuff" stored in a safe, accessible unit is one less thing to cause concern. Thank you South Hill Mini Storage.

They lie and do not want to help resolve an issue that they created. Hate hate hate this place. I…read morecan not wait to get my things out of here. And they do not give you the $10 credit that they promise to give you for writing a review. I have completed 4 and still have got nothing not even an acknowledgement of it being completed. So BEWARE of smiling faces, especially when they are "going over the details" because they are just a diversion to get you to sign an agreement that is full of crazy charges for every little thing and numerous fees that can be applied to your account. And make sure to read all of it because if you just answer a question based off of them reading it to you then you are the one who will be deemed as "falsifying" answers in the contract. Absolute criminal practices.

Manager was very nice! Storage is affordable compared to…read moreother storage places. Customer service felt more personal

I would give zero stars if possible for violating our contract and my privacy. Prior to what they…read morecalled "roof repair" they sent an email saying that they would not need to access my unit. That turned out to be untrue. The entire roof was ripped off including the sheeting, which allowed unknown roofers to access my unit without my knowledge or consent. Furthermore, they did not have an employee on-site the entire time to ensure that customers' belongings were safe and watched over. This is a breech of contract, an outright violation of my privacy, and wholly unacceptable. When I confronted them about this issue, I was told that they didn't do anything wrong and they insisted that I stop "harassing" their employees - simply because I asked for an explanation for this violation.

Awesome value. Jill at the appleway location was pleasant…read moreand very helpful with getting climate controlled storage unit at a great price!

This place is slimy. At first it seems easy, rates look comparable to others in the area, and…read moreservice is good. But after renting for several months, there was a sudden increase in rate from $74 per month to $129 per month, effective in a month. That's a 75% increase. 55 dollars is 74.3% of 74 dollars. I had some management folks doing creative math to create a smaller number, arguing with me about the percent. Reasons given for the increase include cost of doing business, inflation, going rates of other renters, and other factors. Peak inflation post-COVID was 9% per year. They're clearly gauging and trying to pass it off as normal. But they continued to advertise low rates online. The rates listed online, such as 69-79 per month for 5x10, are "promotional rates", I was told by the regional manager. I take that to mean that those are rates to lure you in. Upon reviewing my initial rental agreement, there was no mention that my $74 rate was a promotional rate, and no mention that I could expect a large rate increase within a year. I was given offers by the location to move to a similarly sized unit across the hall for a slight increase in rent. I don't understand why they would make someone move like that. Regional manager gave me the option to pay $99 per month for the same unit. I decided to take our business elsewhere. Imagine being someone who can't just move their things out within a month, perhaps due to age or disability. Or imagine being someone who lives in another part of the country. I myself am a busy healthcare worker and I don't have time for this. Some people have no choice but to pay the large increase in rates. I think they know this. I think it's built into their business model. I think it's really slimy. I think this place can provide a good short term service, but I wouldn't trust them. They are extracting extra money from folks with limited warning, knowing that if folks don't agree to rate increases, they have to go through the hassle of finding a different place all over. It's somewhat like extortion. Their parent company West Coast Self Storage has a website that says, "With West Coast Self-Storage, you get storing solutions from a business that you can trust." I strongly disagree.

Great storage place and location. Robert made the sign up and assignment of storage space extremely…read moreeasy for my son and I. Highly recommended

We have utilized Cheney Self Storage for several years, for my Mama. She has 2 units there. We have…read morenot had bad experiences, have easy access to her units, and the owners/staff are very accommodating. I would definitely recommend them to someone seeking storage space.

I moved intrastate and interstate many times, DeVries is the worst experience I have ever had…read more There were missing boxes, broken furniture, broken electronics, a broken smoker, damaged flooring, etc. They stored our items in a "climate controlled warehouse". It was not climate controlled as I had some items sensitive to freezing and thawing that were ruined. Also our brand new mattress was sitting in water while in their care. It has a large water stain and the side collapsed. The insurance is a joke. If your item weight 10 pound but was $6,000 they pay $6 (60 cents a pound). The claims "manager" is the rudest human I have ever dealt with. He denied that his company broke anything and said "we never drop anything". They dropped my desk on my wood floor splintering the floor. Then they closed the door in hopes I would not see it. I would not use this company. They are horrible to deal with and have no concern for your items or you as a customer.

I had an amazing experience with DeVries Moving. They were competitively priced and the owner came…read moreover to introduce himself while they were packing the truck. They were super helpful, the team was quick and efficient and it took way less time than we thought it would. The movers were polite, clean, professional and very nice. I totally recommend them!