Awesome value. Jill at the appleway location was pleasant…read moreand very helpful with getting climate controlled storage unit at a great price!

This place is slimy. At first it seems easy, rates look comparable to others in the area, and…read moreservice is good. But after renting for several months, there was a sudden increase in rate from $74 per month to $129 per month, effective in a month. That's a 75% increase. 55 dollars is 74.3% of 74 dollars. I had some management folks doing creative math to create a smaller number, arguing with me about the percent. Reasons given for the increase include cost of doing business, inflation, going rates of other renters, and other factors. Peak inflation post-COVID was 9% per year. They're clearly gauging and trying to pass it off as normal. But they continued to advertise low rates online. The rates listed online, such as 69-79 per month for 5x10, are "promotional rates", I was told by the regional manager. I take that to mean that those are rates to lure you in. Upon reviewing my initial rental agreement, there was no mention that my $74 rate was a promotional rate, and no mention that I could expect a large rate increase within a year. I was given offers by the location to move to a similarly sized unit across the hall for a slight increase in rent. I don't understand why they would make someone move like that. Regional manager gave me the option to pay $99 per month for the same unit. I decided to take our business elsewhere. Imagine being someone who can't just move their things out within a month, perhaps due to age or disability. Or imagine being someone who lives in another part of the country. I myself am a busy healthcare worker and I don't have time for this. Some people have no choice but to pay the large increase in rates. I think they know this. I think it's built into their business model. I think it's really slimy. I think this place can provide a good short term service, but I wouldn't trust them. They are extracting extra money from folks with limited warning, knowing that if folks don't agree to rate increases, they have to go through the hassle of finding a different place all over. It's somewhat like extortion. Their parent company West Coast Self Storage has a website that says, "With West Coast Self-Storage, you get storing solutions from a business that you can trust." I strongly disagree.

Just rented here. Dealing with the new manager here was refreshing. Former military and law…read moreenforcement background made me feel like my things are safe. I would totally recommend this facility to anyone. Sign up was quick and easy. Tell you I just moved from out of state and had a storage there, but there is no comparison from the last place to this. Bear storage is my new go to place to store.

Wow! Great Service!!! Came in to rent a storage room because I am losing my place to live and had…read moreto put my stuff away like yesterday. The manager Andrew was getting ready to go for lunch. I asked to see pricing and a few storage room sizes he said no problem with a smile. He asked several questions to best figure out what size I would need. He found one that would work best for me. I got a great deal for the storage room! I am sorry that I cut into your lunch time, but it was much appreciated that you went above and beyond to help me out!

Both our experience with renting the unit over the phone and our experience with the manager at the…read moreSpokane (WA) South Hill location were great. We took advantage of the discount for paying several months in advance.

1/12 heard from your company last night they let me know they do rent increase every 4/6 months!!…read more This is from them. EVERY 4-6 MONTHS!! DO NOT - i repeat do not rent here!!!!!!!!! this company has raised my rates EVERY 6 months each time over $20! this time its $35/month. rental was $125 and since 2020 covid its NOW $235! They also limit your access times to your stuff, they shut down during storms, no access! but if you want to pay them adjustable rates .. .where you get bent over again and again and again. do not rent here ! there are much better places in spokane!!! dont be fooled by their free month. they will just raise rents to cover it! Old owners never restricted access!!!! Extra Space Is a horrible company that as I said is your worst landlord imaginable - the kind that raises rent just because they can! It's like an viable rent rate that always only goes UP!!!!

Really enjoying About Space. Easy process to get started, they offer some deals, and it's a good,…read moresafe location on the south hill of spokane.

The office space, the walkways, and the storage unit itself were very clean! easy access and very…read morehappy with the unit and the personnel I dealt with at "About Space", in Spokane, WA., South Hill area. Your agent on duty at that time (Stan), was great to work with. Very professional, organized, and friendly giving suggestions about storage, the property, and the security of the premises. I like the hours (5:00 am to 11:00 pm), for being able to access my storage unit. This makes it very easy / convenient to be able to pick up, or drop items from my storage unit, either early in the morning or later in the evening - all good! Happy to be doing business with About Space, in Spokane J. Smith

All of the staff members were so friendly, helpful and assisted me with all of my questions and…read moreconcerns. The facility is very clean and well maintained. I would recommend Diamond Self-Storage to anyone. Susan H.

My Special thank you for Amanda going above and beyond her duties and full-filled me with what i…read moreneed at this time,, it was a blessing for i have bad en-counters here the state.. Was very nice, very clean units. and fit me into one i did-nt think would fit..So far so good.. i am new to the place but have rented storage all my life and they have their up and downs..at-leaste my stuff is secure and i have no worries for awhile which is aw-some ./// Thank you for letting me have a spot..And going to extra mile to hook me up/. Bless u all .. Thank you C

This place SUCKS. Do not work with them. I'm a college student and have had a unit over the past…read moretwo summers and customer service has consistently been poor. Their posted hours are not accurate and they have opened late/closed early many times. Very unreliable and inconsistent. My friend and I have driven multiple times to access our unit and they have been closed. Super sketchy, elevator doesn't work, hallway lights broken, pretty sure people are living in their units. As a girl, I would not go there by myself. Would give zero stars if I could.

I reserved a U-haul cargo van through Express Storage so my son could move his belongings from his…read morestorage unit onto campus. Unfortunately, he had car trouble on the drive up from CA, and wasn't able to get into town to pick up the rental at the appointed time. I called the office to see what our options were and was fortunate to have the Regional Manager, Amanda, answer the phone. I explained our situation and she was extremely friendly and helpful in providing a solution at no extra cost. It was a very stressful time and I greatly appreciated her assistance! When my son finally made it to town, the rental was waiting for him. The whole process was very smooth and we highly recommend them!

Review guidelines? Boy if that don't say it all. I doubt very much so that these are even legit…read morereviews considering I received a phonecall one day from a guy who asked if I would write a good review for these folks, he would in return, after also giving him 10 emails of people's, pay me. I think it was something like $20 for every ten emails given. I know for fact this storage is not a good place at all. I'm experiencing their poor treatment . I can't wait to clear my belongings out and move on to a much better self storage. These people will have all access to your bank accounts. ,they will then make reasons up to charge you $40 here,$15 there. Always helping themselves to your money, without first contacting you. They send themselves over to your unit, as your in it, driving back n forth, doing a whole lot of nothing, while casing your unit. Unfortunately, I have been with them for at least 3 yrs if not 4. Not one time have I received a thank you for your business, or, thanks for being a loyal costumer. So much to worn my community of, but first let's see if truths even get to be posted, you know, with their review guidelines and all Sincerely, frankie. Oh and I have to give at least one undeserved star to post. Suprise

Zero stars never moves anything into the unit and they are trying to charge me 400 . Tried to…read moreoffer to pay rent owed and prorated amount but Shawn the manager refused to remove any fees or work with me at all do not use them and he says he's not afraid of bad reviews so here you go Shawn